{"id":409195,"date":"2021-11-17T21:49:10","date_gmt":"2021-11-18T05:49:10","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=409195"},"modified":"2021-11-17T21:48:46","modified_gmt":"2021-11-18T05:48:46","slug":"google-cloud-genesys-partnership-211118","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/google-cloud-genesys-partnership-211118","title":{"rendered":"Google Cloud\u3068\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u3001\u3088\u308a\u3064\u306a\u304c\u308a\u306e\u3042\u308b\u9867\u5ba2\u4f53\u9a13\u3092\u5b9f\u73fe"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text el_class=&#8221;pre_h1&#8243;]2021\u5e7411\u670818\u65e5 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OS\u304b\u3089\u76f4\u63a5\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u65e5\u5e38\u7684\u306b\u4f7f\u7528\u3059\u308b\u53ef\u80fd\u6027\u306e\u3042\u308b\u3069\u306eWeb\u30da\u30fc\u30b8\u304b\u3089\u3067\u3082\u30a2\u30af\u30bb\u30b9\u3057\u3001\u9867\u5ba2\u3092\u652f\u63f4\u3059\u308b\u305f\u3081\u306b\u6700\u9069\u306a\u60c5\u5831\u3092\u7d20\u65e9\u304f\u898b\u3064\u3051\u3089\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f<\/p>\n<p>Google Cloud\u3068\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u9023\u643a\u306f\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u304b\u3089\u7269\u6d41\u7ba1\u7406\u3001\u4eba\u6750\u914d\u7f6e\u3001\u5f93\u696d\u54e1\u3068\u306e\u3084\u308a\u3068\u308a\u307e\u3067\u3001\u4f01\u696d\u306b\u30d3\u30b8\u30cd\u30b9\u5168\u4f53\u306b\u308f\u305f\u308b\u6226\u7565\u7684\u306a\u30e1\u30ea\u30c3\u30c8\u3092\u3082\u305f\u3089\u3057\u307e\u3059\u3002\u3053\u306e\u3088\u3046\u306a\u30c0\u30a4\u30ca\u30df\u30c3\u30af\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u73fe\u5728\u3001\u305d\u3057\u3066\u5c06\u6765\u306b\u308f\u305f\u3063\u3066\u3001\u7af6\u4e89\u4e0a\u306e\u5dee\u5225\u5316\u3092\u56f3\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30ac\u30fc\u30c8\u30ca\u30fc\u793e\u306b\u3088\u308b\u3068\u3001\u300c2026\u5e74\u307e\u3067\u306b\u3001\u57fa\u672c\u7684\u306a\u8cfc\u8cb7\u4f53\u9a13\u306f\u30b3\u30e2\u30c7\u30a3\u30c6\u30a3\u5316\u3057\u3001\u4f01\u696d\u306f\u3064\u306a\u304c\u308a\u306e\u3042\u308b\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u4f53\u9a13\u3067\u5dee\u5225\u5316\u3092\u56f3\u308b\u3088\u3046\u306b\u306a\u308b\u300d\u3068\u3057\u3066\u3044\u307e\u3059\u3002(\u30ac\u30fc\u30c8\u30ca\u30fc\u3001\u300cFuture of Work Trends: Top 3 Customer Experience Trends,&#8221; 18 October 2021, Don Scheibenreif, Tori Paulman)<\/p>\n<p>Electrolux\u3084Woolworths\u3092\u306f\u3058\u3081\u3068\u3057\u305f\u5404\u696d\u754c\u306e\u30ea\u30fc\u30c0\u30fc\u4f01\u696d\u3084\u3001\u9023\u90a6\u3001\u5dde\u3001\u5730\u65b9\u30ec\u30d9\u30eb\u306e\u516c\u5171\u6a5f\u95a2\u306f\u3001\u3044\u305a\u308c\u3082\u30b8\u30a7\u30cd\u30b7\u30b9\u3068Google Cloud\u3092\u6d3b\u7528\u3057\u3066\u3001\u3059\u3067\u306b\u5909\u9769\u306e\u9053\u3092\u6b69\u3093\u3067\u3044\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u30aa\u30fc\u30b9\u30c8\u30e9\u30ea\u30a2\u6700\u5927\u306e\u98df\u54c1\u5c0f\u58f2\u696d\u8005\u3067\u3042\u308bWoolworths\u306f\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068Google Cloud Dialogflow\u3092\u7d71\u5408\u3057\u3066\u30b9\u30de\u30fc\u30c8IVR\u3092\u69cb\u7bc9\u3057\u3001\u4f1a\u8a71\u578bAI\u3092\u642d\u8f09\u3057\u305f\u8d85\u52b9\u7387\u7684\u306a\u30d0\u30fc\u30c1\u30e3\u30eb\u30fb\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8Olive\u3092\u751f\u307f\u51fa\u3057\u307e\u3057\u305f\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30aa\u30fc\u30d7\u30f3API\u3092\u5229\u7528\u3057\u3066Woolworths\u304c\u958b\u767a\u3057\u305f\u30b9\u30de\u30fc\u30c8\u691c\u7d22\u6a5f\u80fd\u3068\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306f\u300c\u6ce8\u6587\u3057\u305f\u30aa\u30ec\u30f3\u30b8\u304c\u306a\u3044\u300d\u3068\u8a00\u3046\u3060\u3051\u3067\u6e08\u3080\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u3059\u308b\u3068\u3001Olive\u304c\u30af\u30ed\u30b9\u30c1\u30a7\u30c3\u30af\u3092\u884c\u3044\u3001\u8fd4\u91d1\u51e6\u7406\u3092\u884c\u3044\u3001\u304a\u5ba2\u69d8\u306b\u78ba\u8a8d\u306e\u30c6\u30ad\u30b9\u30c8\u3092\u9001\u4fe1\u3057\u307e\u3059\u3002Olive\u306e\u5c0e\u5165\u306b\u3088\u3063\u3066\u4f55\u5343\u3082\u306e\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u304c\u30a8\u30f3\u30c9\u30fb\u30c4\u30fc\u30fb\u30a8\u30f3\u30c9\u3067\u51e6\u7406\u3055\u308c\u3001Woolworths\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306f\u3088\u308a\u8907\u96d1\u306a\u554f\u3044\u5408\u308f\u305b\u306e\u89e3\u6c7a\u306b\u6642\u9593\u3092\u5272\u304f\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<p>\u300c\u30d1\u30f3\u30c7\u30df\u30c3\u30af\u4ee5\u964d\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u30b7\u30e7\u30c3\u30d4\u30f3\u30b0\u3078\u306e\u79fb\u884c\u304c\u9032\u307f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3068\u306e\u3084\u308a\u3068\u308a\u304c\u6025\u5897\u3057\u307e\u3057\u305f\u300d\u3068\u3001Woolworths\u306e\u4f1a\u8a71\u578bAI\u62c5\u5f53\u30a8\u30f3\u30b8\u30cb\u30a2\u30ea\u30f3\u30b0\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u30a2\u30ec\u30c3\u30af\u30b9\u30fb\u30b3\u30ed\u30e9\u30c9\u306f\u8a9e\u308a\u307e\u3059\u3002\u300c\u5f53\u793e\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u5927\u91cf\u306e\u96fb\u8a71\u3084\u30c1\u30e3\u30c3\u30c8\u3092\u7ba1\u7406\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u305f\u3081\u306b\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068Google Cloud Dialogflow\u3092\u7d71\u5408\u3057\u3066\u3001\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8Olive\u3092\u958b\u767a\u3057\u307e\u3057\u305f\u3002\u4f1a\u8a71\u578bAI\u306e\u6a5f\u80fd\u3092\u6301\u3064\u3053\u3068\u3067\u3001\u304a\u5ba2\u69d8\u304c\u81ea\u7136\u306b\u611f\u3058\u308b\u65b9\u6cd5\u3067\u5bfe\u8a71\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u3088\u308a\u304a\u5ba2\u69d8\u306b\u30d5\u30a9\u30fc\u30ab\u30b9\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u300d\u3068\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001\u96fb\u529b\u4f1a\u793e\u306eAmerican Electric Power\u793e\u306f\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u3068Google Cloud\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u306b\u3088\u3063\u3066\u751f\u307f\u51fa\u3055\u308c\u305f\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u6d3b\u7528\u3057\u3001\u3088\u308a\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u3092\u9867\u5ba2\u306b\u63d0\u4f9b\u3059\u308b\u4e88\u5b9a\u3067\u3059\u3002<\/p>\n<p>\u63d0\u4f9b\u6642\u671f<\/p>\n<ul>\n<li>Google Cloud CCAI\u306f\u73fe\u5728\u3001Genesys Multicloud CX\u3068\u306f\u30cd\u30a4\u30c6\u30a3\u30d6\u30fb\u30a4\u30f3\u30c6\u30b0\u30ec\u30fc\u30b7\u30e7\u30f3\u3001Genesys Cloud\u3068\u306fAppFoundry\u00ae\u7d4c\u7531\u3067\u5229\u7528\u53ef\u80fd\u3067\u3059\u3002<\/li>\n<li>Genesys Multicloud CX\u30d7\u30e9\u30a4\u30d9\u30fc\u30c8\u30fb\u30a8\u30c7\u30a3\u30b7\u30e7\u30f3\u306f\u3001\u4eca\u5f8c90\u65e5\u4ee5\u5185\u306bGoogle Kubernetes Engine\u5411\u3051\u306b\u30b0\u30ed\u30fc\u30d0\u30eb\u3067\u63d0\u4f9b\u3055\u308c\u308b\u4e88\u5b9a\u3067\u3059\u3002<\/li>\n<\/ul>\n<p>\u30ac\u30fc\u30c8\u30ca\u30fc\u793e\u306e\u514d\u8cac\u4e8b\u9805<br \/>\nGARTNER\u306f\u3001Gartner, Inc.\u304a\u3088\u3073\/\u307e\u305f\u306f\u305d\u306e\u95a2\u9023\u4f1a\u793e\u306e\u7c73\u56fd\u304a\u3088\u3073\u56fd\u969b\u7684\u306a\u767b\u9332\u5546\u6a19\u304a\u3088\u3073\u30b5\u30fc\u30d3\u30b9\u30de\u30fc\u30af\u3067\u3042\u308a\u3001\u8a31\u53ef\u3092\u5f97\u3066\u3053\u3053\u306b\u4f7f\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u3059\u3079\u3066\u306e\u6a29\u5229\u306f\u30ac\u30fc\u30c8\u30ca\u30fc\u306b\u5e30\u5c5e\u3057\u307e\u3059\u3002<\/p>\n<p><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066<\/strong><br \/>\n\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u4e16\u754c100\u30ab\u56fd\u4ee5\u4e0a\u306b\u304a\u3044\u3066\u3001\u6bce\u5e74700\u5104\u4ef6\u4ee5\u4e0a\u306e\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002\u30af\u30e9\u30a6\u30c9\u3001AI\u3001\u30c7\u30b8\u30bf\u30eb\u6280\u8853\u306e\u30d1\u30ef\u30fc\u3092\u901a\u3058\u3066\u3001\u4f01\u696d\u306f\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30b9\u30b1\u30fc\u30eb\u53ef\u80fd\u3067\u5171\u611f\u6027\u306e\u9ad8\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30d3\u30b8\u30e7\u30f3\u3067\u3042\u308bExperience as a Service<sup>SM<\/sup>\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u3067\u306f\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30bb\u30fc\u30eb\u30b9\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3051\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30e2\u30fc\u30e1\u30f3\u30c8\u3092\u3064\u306a\u3050\u3068\u3068\u3082\u306b\u3001\u5f93\u696d\u54e1\u306e\u4f53\u9a13\u3082\u6539\u5584\u3057\u307e\u3059\u3002\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u6280\u8853\u3092\u30e2\u30c0\u30f3\u306a\u53ce\u76ca\u6e90\u306b\u5909\u3048\u308b\u3053\u3068\u3067\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u771f\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3092\u5927\u898f\u6a21\u306b\u3001\u5171\u611f\u3092\u6301\u3063\u3066\u304b\u304b\u308f\u308a\u3001\u4fe1\u983c\u3068\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u80b2\u3080\u3053\u3068\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002\u8a73\u3057\u304f\u306f\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\">www.genesys.com\/ja-jp<\/a>\u3092\u3054\u89a7\u4e0b\u3055\u3044\u3002<\/p>\n<p>\u00a92021 Genesys. 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