{"id":396021,"date":"2021-09-01T20:34:05","date_gmt":"2021-09-02T03:34:05","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=396021"},"modified":"2021-09-01T20:36:38","modified_gmt":"2021-09-02T03:36:38","slug":"fy2022-1h-cloud-momentum","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/fy2022-1h-cloud-momentum","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u30012022\u5e74\u4f1a\u8a08\u5e74\u5ea6\u4e0a\u534a\u671f\u306e\u30af\u30e9\u30a6\u30c9\u4e8b\u696d\u306e\u6210\u9577\u3092\u767a\u8868"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text el_class=&#8221;pre_h1&#8243;]2021\u5e749\u67082\u65e5 [\u65e5\u672c\u8a9e\u8a33][\/vc_column_text][vc_column_text]<\/p>\n<h1><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u30012022\u5e74\u4f1a\u8a08\u5e74\u5ea6\u4e0a\u534a\u671f\u306e\u30af\u30e9\u30a6\u30c9\u4e8b\u696d\u306e\u6210\u9577\u3092\u767a\u8868<br \/>\n<\/strong><\/h1>\n<h2><em>Experience as a Service \u306e\u30d3\u30b8\u30e7\u30f3\u3092\u63a1\u7528\u3059\u308b\u4f01\u696d\u306e\u5897\u52a0\u306b\u4f34\u3044\u3001\u524d\u5e74\u540c\u671f\u6bd4\u3067\u65b0\u898f\u5951\u7d04\u3068\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u304c100%\u4ee5\u4e0a\u5897\u52a0<\/em><\/h2>\n<p>&nbsp;<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1572297878492{padding-top: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text]<strong>\u30b5\u30f3\u30d5\u30e9\u30f3\u30b7\u30b9\u30b3 <\/strong><strong>\u2014 2021<\/strong><strong>\u5e748\u670831\u65e5 <\/strong><strong>\u2014<\/strong> \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30af\u30e9\u30a6\u30c9\u30fb\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b<a href=\"https:\/\/www.genesys.com\/ja-jp\">\u30b8\u30a7\u30cd\u30b7\u30b9<\/a>\u306f\u30012022\u5e74\u4f1a\u8a08\u5e74\u5ea6\u306e\u4e0a\u534a\u671f\uff082021\u5e742\u67081\u65e5\u304b\u30892021\u5e747\u670831\u65e5\u307e\u3067\uff09\u306e\u696d\u7e3e\u3092\u767a\u8868\u3057\u307e\u3059\u3002<a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/fy2021_result_210304\">\u8a18\u9332\u7684\u306a\u696d\u7e3e<\/a>\u3092\u9054\u6210\u3057\u305f2021\u5e74\u5ea6\u306e\u52e2\u3044\u304c\u7d99\u7d9a\u3057\u305f\u7d50\u679c\u3068\u306a\u308a\u3001Genesys Cloud\u2122\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u4eca\u5e74\u5ea6\u306e\u4e0a\u534a\u671f\u3001\u65b0\u898f\u306e\u30af\u30e9\u30a6\u30c9\u5951\u7d04\u304c\u524d\u5e74\u5ea6\u306e\u540c\u671f\u9593\u3068\u6bd4\u8f03\u3057\u3066100%\u4ee5\u4e0a\u306e\u6210\u9577\u3092\u9054\u6210\u3057\u307e\u3057\u305f\u3002\u3055\u3089\u306b\u540c\u671f\u9593\u306b\u304a\u3044\u3066\u3001Genesys Multicloud CX\u2122\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3082\u3001\u30af\u30e9\u30a6\u30c9\u304a\u3088\u3073\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u306e\u5951\u7d04\u6570\u3067\u524d\u5e74\u6bd4100\uff05\u4ee5\u4e0a\u306e\u6210\u9577\u3092\u9054\u6210\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30c8\u30cb\u30fc\u30fb\u30d9\u30a4\u30c4\u304cCEO\u306b\u5c31\u4efb\u3057\u3066\u4ee5\u6765\u3001\u308f\u305a\u304b2\u5e74\u3067\u30d3\u30b8\u30cd\u30b9\u30e2\u30c7\u30eb\u306e\u79fb\u884c\u304c\u307b\u307c\u5b8c\u4e86\u3057\u3001Genesys Cloud\u3068Genesys Multicloud CX\u306e\u6210\u529f\u306b\u3088\u308a\u3001\u30af\u30e9\u30a6\u30c9\u3068\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u306e\u53d7\u6ce8\u304c2019\u5e74\u306e\u7d0453\uff05\u30012021\u5e74\u5ea6\u306e\u7d0475\uff05\u304b\u3089\u5927\u5e45\u306b\u4e0a\u6607\u3057\u3001\u65b0\u898f\u53d7\u6ce8\u306e90\uff05\u4ee5\u4e0a\u3092\u5360\u3081\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<p>\u4eca\u65e5\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30a8\u30b3\u30ce\u30df\u30fc\u3067\u306f\u3001\u6d88\u8cbb\u8005\u306f\u65e5\u5e38\u751f\u6d3b\u306b\u304a\u3044\u3066\u4f01\u696d\u3068\u306e\u95a2\u4fc2\u306b\u5927\u304d\u306a\u671f\u5f85\u3092\u5bc4\u305b\u3066\u3044\u307e\u3059\u3002\u6d88\u8cbb\u8005\u306f\u3001\u5e38\u306b\u30cd\u30c3\u30c8\u306b\u3064\u306a\u304c\u308a\u3001\u5fc5\u8981\u306a\u3082\u306e\u3092\u5fc5\u8981\u306a\u6642\u306b\u63a2\u3057\u3001\u8a71\u3092\u805e\u3044\u3066\u7406\u89e3\u3057\u3066\u3082\u3089\u3046\u3053\u3068\u3092\u671f\u5f85\u3059\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u65b0\u3057\u3044\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u30eb\u30fc\u30eb\u3092\u5b9a\u7fa9\u3057\u3088\u3046\u3068\u3057\u3066\u3044\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u3053\u308c\u307e\u3067\u5bfe\u5fdc\u306e\u52b9\u7387\u6027\u3068\u6709\u52b9\u6027\u306b\u4e3b\u773c\u3092\u7f6e\u3044\u3066\u69cb\u7bc9\u3055\u308c\u3066\u304d\u307e\u3057\u305f\u3002\u91cd\u8981\u306a\u8981\u7d20\u3067\u3042\u308b\u5171\u611f\u6027\u3092\u5927\u898f\u6a21\u306b\u5b9f\u88c5\u3059\u308b\u3053\u3068\u304c\u6b20\u3051\u3066\u3044\u307e\u3057\u305f\u30022021\u5e746\u6708\u306b\u30d5\u30a9\u30ec\u30b9\u30bf\u30fc\u793e\u304c\u884c\u3063\u305f\u8abf\u67fb\uff11\u306b\u3088\u308b\u3068\u3001\u6d88\u8cbb\u8005\u306e\u7d0480\uff05\u304c\u30d6\u30e9\u30f3\u30c9\u4f53\u9a13\u3092\u300c\u307e\u3042\u307e\u3042\u300d\u307e\u305f\u306f\u300c\u60aa\u3044\u300d\u3068\u8a55\u4fa1\u3057\u3066\u3044\u308b\u3068\u3044\u3046\u7d50\u679c\u304c\u51fa\u3066\u3044\u307e\u3059\u304c\u3001\u3053\u308c\u306f\u9a5a\u304f\u3079\u304d\u7d50\u679c\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u3042\u3089\u3086\u308b\u4f01\u696d\u306b\u304a\u3044\u3066\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306b\u76f4\u7d50\u3059\u308b\u5171\u611f\u6027\u306e\u3042\u308b\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306e\u9867\u5ba2\u3068\u306e\u3064\u306a\u304c\u308a\u304c\u3042\u3089\u305f\u3081\u3066\u8a55\u4fa1\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u300cExperience as a Service\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u9032\u5316\u306b\u304a\u3051\u308b\u6b21\u306e\u30b9\u30c6\u30c3\u30d7\u3067\u3059\u3002\u4f01\u696d\u306f\u3053\u306e\u30d3\u30b8\u30e7\u30f3\u3092\u5b9f\u884c\u3057\u3001\u9769\u65b0\u7684\u306aAI\u3068\u30b8\u30e3\u30fc\u30cb\u30fc\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u3063\u3066\u5171\u611f\u6027\u306e\u3042\u308b\u9867\u5ba2\u4f53\u9a13\u3092\u5927\u898f\u6a21\u306b\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3059\u308b\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u671f\u5f85\u3057\u3066\u3044\u307e\u3059\u3002\u4eca\u65e5\u306e\u30c7\u30b8\u30bf\u30eb\u793e\u4f1a\u306e\u30cb\u30fc\u30ba\u306b\u5bfe\u5fdc\u3057\u3001\u3059\u3079\u3066\u306e\u9867\u5ba2\u63a5\u70b9\u3067\u5b9f\u308a\u3042\u308b\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u4f01\u696d\u306b\u3068\u3063\u3066\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u81ea\u7136\u306a\u9078\u629e\u80a2\u3067\u3059\u3002\u300d\u3068\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306eCEO\u517c\u4f1a\u9577\u3067\u3042\u308b\u30c8\u30cb\u30fc\u30fb\u30d9\u30a4\u30c4\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u4e16\u754c\u306b\u304a\u3044\u3066\u3001\u696d\u52d9\u51e6\u7406\u3092\u4e2d\u5fc3\u3068\u3057\u305f\u9867\u5ba2\u63a5\u70b9\u3092\u8abf\u548c\u306e\u3068\u308c\u305f\u4f53\u9a13\u3078\u3068\u5909\u9769\u3059\u308b\u305f\u3081\u306b\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u3078\u306e\u5207\u308a\u66ff\u3048\u304c\u9032\u3093\u3067\u3044\u307e\u3059\u30022022\u5e74\u5ea6\u4e0a\u534a\u671f\u306b\u304a\u3044\u3066\u3001\u5e74\u9593\u53ce\u76ca250\u4e07\u30c9\u30eb\u4ee5\u4e0a\u306e\u6848\u4ef6\u6570\u306fGenesys Cloud\u3068Genesys Multicloud CX\u5408\u8a08\u3067\u524d\u5e74\u540c\u671f\u9593\u3068\u6bd4\u8f03\u3057\u3066125%\u5897\u52a0\u3057\u307e\u3057\u305f\u3002\u4ee3\u8868\u7684\u306a\u6848\u4ef6\u306b\u306f\u3001\u7c73\u56fd\u3092\u4ee3\u8868\u3059\u308b\u30d5\u30a1\u30c3\u30b7\u30e7\u30f3\u5c0f\u58f2\u4f1a\u793e\u3001\u4eba\u6c17\u306e\u30d0\u30b1\u30fc\u30b7\u30e7\u30f3\u30ec\u30f3\u30bf\u30eb\u4f1a\u793e\u3001\u4e16\u754c\u7684\u306a\u81ea\u52d5\u8eca\u30ed\u30fc\u30f3\u306e\u878d\u8cc7\u4f1a\u793e\u3001\u5168\u7c73\u898f\u6a21\u306e\u30d8\u30eb\u30b9\u30b1\u30a2\u4f1a\u793e\u306a\u3069\u304c\u3042\u308a\u300118,000\u4eba\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304cGenesys Cloud\u306b\u52a0\u308f\u308a\u3001\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u5229\u7528\u3059\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u6570\u306f40\u4e07\u4eba\u4ee5\u4e0a\u306b\u9054\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001\u3053\u306e\u5f37\u529b\u306a\u30af\u30e9\u30a6\u30c9\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u30fb\u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u3078\u306e\u30ec\u30ac\u30b7\u30fc\u30d9\u30f3\u30c0\u30fc\u304b\u3089\u306e\u30ea\u30d7\u30ec\u30fc\u30b9\u304c\u7d9a\u3044\u3066\u3044\u307e\u3059\u3002Avaya\u3068Cisco\u304b\u3089\u306e\u30ea\u30d7\u30ec\u30fc\u30b9\u3060\u3051\u3067\u30821\u65e53\u793e\u4ee5\u4e0a\u306e\u30ea\u30d7\u30ec\u30fc\u30b9\u304c\u3042\u308a\u3001\u305d\u306e\u4e2d\u306b\u306f\u30d5\u30a9\u30fc\u30c1\u30e5\u30f3100\u306b\u30e9\u30f3\u30af\u3055\u308c\u308b\u901a\u4fe1\u4f1a\u793e\u3068\u306eGenesys Multicloud CX\u306e2\u4e07\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u3044\u3046\u5e74\u95938\u6841\u306e\u5951\u7d04\u304c\u542b\u307e\u308c\u307e\u3059\u3002<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u4e0a\u534a\u671f\u3001\u9769\u65b0\u7684\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u63d0\u4f9b\u3068\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u306e\u62e1\u5927\u306b\u3088\u3063\u3066\u9054\u6210\u3057\u305f\u4e3b\u306a\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n<ul>\n<li>Genesys Predictive Routing\u3001Genesys Web Messaging\u3001Intent Miner for Bots\u306a\u3069\u306eGenesys Cloud\u306e<a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-cloud-cx-new-capability\">\u65b0\u6a5f\u80fd<\/a>\u306b\u3088\u308a\u3001AI\uff08\u4eba\u5de5\u77e5\u80fd\uff09\u6a5f\u80fd\u304c\u9032\u5316\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u3089\u306e\u65b0\u6a5f\u80fd\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u6d88\u8cbb\u8005\u304c\u597d\u3080\u30c1\u30e3\u30cd\u30eb\u3067\u6d41\u52d5\u7684\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u3092\u5b9f\u73fe\u3057\u3001\u3088\u308a\u9867\u5ba2\u4e2d\u5fc3\u306e\u30d3\u30b8\u30cd\u30b9\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<li><a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys_dx_launch_210628\">Genesys DX\u2122\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/a>\u306e\u63d0\u4f9b\u3092\u958b\u59cb\u3057\u307e\u3057\u305f\u3002\u9769\u65b0\u7684\u306a\u6a5f\u80fd\u306b\u3088\u3063\u3066\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u7406\u89e3\u3057\u3001\u610f\u56f3\u3092\u4e88\u6e2c\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u30c8\u30e9\u30f3\u30b6\u30af\u30b7\u30e7\u30f3\u30fb\u30d9\u30fc\u30b9\u306e\u30c1\u30e3\u30c3\u30c8\u3067\u306e\u4f1a\u8a71\u3092\u8d85\u3048\u308b\u76f4\u611f\u7684\u306a\u30c7\u30b8\u30bf\u30eb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002Genesys DX\u306f\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u95a2\u3059\u308b\u5c02\u9580\u77e5\u8b58\u3068Genesys AI\u306ePredictive Engagement\u3092\u6d3b\u7528\u3057\u306a\u304c\u3089\u3001\u8cb7\u53ce\u3057\u305fBold360\u306e\u30ab\u30f3\u30d0\u30bb\u30fc\u30b7\u30e7\u30f3AI\u3068\u30c0\u30a4\u30ca\u30df\u30c3\u30af\u30fb\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u6a5f\u80fd\u3092\u5f37\u5316\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>\u97f3\u58f0\u3001AI\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\uff0f\u6700\u9069\u5316\u3001\u30c7\u30b8\u30bf\u30eb\u6a5f\u80fd\u306e\u3059\u3079\u3066\u3092\u3001\u5358\u4e00\u306e\u5e74\u9593\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u3067\u5229\u7528\u3067\u304d\u308b\u67d4\u8edf\u306a\u6d88\u8cbb\u30e2\u30c7\u30eb\u300c<a href=\"https:\/\/www.genesys.com\/press?release=122848\">Genesys Choice<\/a>\u300d\u306e\u63d0\u4f9b\u3092\u958b\u59cb\u3002\u3053\u306e\u65b0\u3057\u3044\u30b5\u30fc\u30d3\u30b9\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u5951\u7d04\u3092\u5909\u66f4\u3059\u308b\u3053\u3068\u306a\u304f\u3001\u5fc5\u8981\u306a\u3068\u304d\u306b\u5fc5\u8981\u306a\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u6a5f\u80fd\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u3063\u3066\u3001\u30d3\u30b8\u30cd\u30b9\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u3066Genesys Cloud\u3084Genesys Multicloud CX\u306e\u5229\u7528\u6570\u3092\u8fc5\u901f\u306b\u5897\u6e1b\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<li><a href=\"https:\/\/www.genesys.com\/blog\/post\/your-path-to-cloud-genesys-engage-on-microsoft-azure\">Genesys Multicloud CX \u2122 on Azure<\/a>\u306e\u63d0\u4f9b\u3092\u958b\u59cb\u3002Genesys Multicloud CX \u2122 on Azure\u306f\u3001Microsoft Azure\u30af\u30e9\u30a6\u30c9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u4e0a\u3067\u63d0\u4f9b\u3055\u308c\u308b\u521d\u306e\u30af\u30e9\u30a6\u30c9\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30b5\u30fc\u30d3\u30b9\u3067\u3059\u3002\u3053\u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30b5\u30fc\u30d3\u30b9\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u3042\u3089\u3086\u308b\u9867\u5ba2\u63a5\u70b9\u3092\u3064\u306a\u3050\u305f\u3081\u306b\u5fc5\u8981\u306a\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3068\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3\u3092\u78ba\u4fdd\u3057\u3001\u5927\u4f01\u696d\u304c\u5fc5\u8981\u3068\u3059\u308b\u3042\u3089\u3086\u308b\u6a5f\u80fd\u3092\u5099\u3048\u3001\u8fc5\u901f\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002Genesys Multicloud CX\u2122 \u30d7\u30e9\u30a4\u30d9\u30fc\u30c8\u30fb\u30a8\u30c7\u30a3\u30b7\u30e7\u30f3\u306f\u3001\u4f01\u696d\u304c\u81ea\u793e\u3067\u5c0e\u5165\u3059\u308b\u3053\u3068\u3082\u3001\u30d1\u30fc\u30c8\u30ca\u30fc\u3092\u4ecb\u3057\u3066\u3042\u3089\u3086\u308b\u30af\u30e9\u30a6\u30c9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u4e0a\u3067\u5b9f\u884c\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u306a\u30af\u30e9\u30a6\u30c9\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002<\/li>\n<li><a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/instagram_messenger_210607\">Messenger API for Instagram<\/a>\u306e\u63d0\u4f9b\u958b\u59cb\u306b\u3088\u308a\u3001Instagram\u306e\u30d7\u30e9\u30a4\u30d9\u30fc\u30c8\u30fb\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u4ecb\u3057\u305f\u6d88\u8cbb\u8005\u3068\u306e\u5bfe\u8a71\u304c\u53ef\u80fd\u306b\u306a\u308a\u3001\u3088\u308a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9867\u5ba2\u3068\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li><a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/qualtrics-appfoundry\">Qualtrics<\/a>\u793e\u3068\u306e\u63d0\u643a\u306b\u3088\u308a\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30c7\u30fc\u30bf\u3068Qualtrics\u793e\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30c7\u30fc\u30bf\u3092\u7d71\u5408\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u3042\u3089\u3086\u308b\u8981\u56e0\u3092\u4e00\u5143\u7684\u306b\u628a\u63e1\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3057\u305f\u3002<\/li>\n<li><a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/limitless_partnership_210216\">Limitless<\/a>\u793e\u3068\u306e\u63d0\u643a\u306b\u3088\u308a\u3001\u30d6\u30e9\u30f3\u30c9\u306b\u95a2\u3059\u308b\u6df1\u3044\u77e5\u8b58\u3092\u6301\u3063\u305f\u30ae\u30b0\u30fb\u30ef\u30fc\u30ab\u30fc\u3067\u69cb\u6210\u3055\u308c\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30c1\u30fc\u30e0\u3092\u62e1\u5f35\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u3068\u6d88\u8cbb\u8005\u306e\u9593\u306b\u3001\u3088\u308a\u672c\u7269\u306e\u4eba\u9593\u7684\u306a\u3064\u306a\u304c\u308a\u3092\u5275\u51fa\u3057\u307e\u3059\u3002<\/li>\n<li>\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u30de\u30fc\u30b1\u30c3\u30c8\u30d7\u30ec\u30a4\u30b9\u3067\u3042\u308bAppFoundry\u00ae\u3067\u5229\u7528\u53ef\u80fd\u306a\u30d1\u30fc\u30c8\u30ca\u30fc\u3068\u30af\u30e9\u30a6\u30c9\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u6570\u304c\u305d\u308c\u305e\u308c24\uff05\u306822\uff05\u5897\u52a0\u3057\u307e\u3057\u305f\u3002AppFoundry Marketplace\u306b\u63b2\u8f09\u3055\u308c\u3066\u3044\u308b\u591a\u304f\u306e\u30af\u30e9\u30a6\u30c9\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001Genesys Cloud\u3068\u4e8b\u524d\u306b\u7d71\u5408\u3055\u308c\u3066\u304a\u308a\u3001\u3059\u3050\u306b\u5c0e\u5165\u30fb\u5229\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u305f\u3081\u3001\u4f01\u696d\u306f\u30cb\u30fc\u30ba\u306b\u5fdc\u3058\u3066\u9855\u8457\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u3066\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306e\u9078\u629e\u80a2\u3092\u3055\u3089\u306b\u5897\u3084\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30d3\u30b8\u30cd\u30b9\u306e\u4f38\u3073\u3068\u30af\u30e9\u30a6\u30c9\u306b\u304a\u3051\u308b\u5f37\u529b\u306a\u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u306f\u3001\u3053\u306e1\u5e74\u3067\u696d\u754c\u306e\u30a2\u30ca\u30ea\u30b9\u30c8\u304b\u3089\u3082\u5927\u304d\u306a\u8a55\u4fa1\u3092\u53d7\u3051\u3066\u3044\u307e\u3059\u3002\u7279\u7b46\u3059\u3079\u304d\u306fGartner\u00ae\u793e\u306eMagic Quadrant\u2122\u306b\u304a\u3044\u3066\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\">Contact Center as a Service<\/a>\uff12\u306e\u30ea\u30fc\u30c0\u30fc\u306b\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/gartner-magic-quadrant-for-workforce-engagement-management\">Workforce Engagement Management (WEM) <\/a>3\u306e\u30d3\u30b8\u30e7\u30ca\u30ea\u30fc\u306b\u3082\u9078\u3070\u308c\u305f\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002\u3055\u3089\u306b\u6700\u8fd1\u3067\u306f\u3001IDC\u304c\u767a\u8868\u3057\u305f\u300c<a href=\"https:\/\/www.genesys.com\/resources\/idc-market-share-2020-worldwide-contact-center-applications-software-market\">\u30ef\u30fc\u30eb\u30c9\u30ef\u30a4\u30c9\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3<\/a>\u300d4\u306e2020\u5e74\u306e\u5e02\u5834\u30b7\u30a7\u30a2\u3067\u7b2c1\u4f4d\u3092\u7372\u5f97\u3057\u307e\u3057\u305f\u3002\u307e\u305f\u3001Frost and Sullivan\u793e\u304b\u3089\u306f\u300c<a href=\"https:\/\/www.genesys.com\/resources\/frost-radar-north-american-enterprise-cloud-contact-center-market-2021\">Growth and Innovation Leader<\/a>\u300d5\u3001Opus Research\u793e\u304b\u3089\u306f\u300c<a href=\"https:\/\/www.genesys.com\/resources\/opus-research-conversational-intelligence-intelliview\">Conversational Intelligence<\/a>\u300d6\u306e\u5206\u91ce\u3067\u300cLeader\u300d\u306b\u9078\u3070\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\uff11 The US Customer Experience Index, 2021; TJ Keitt, Forrester<br \/>\n\uff12 Gartner Magic Quadrant for Contact Center as a Service, August 2021.<br \/>\n3 Gartner Magic Quadrant for Workforce Engagement Management (WEM), April 2021<\/p>\n<p>Gartner Disclaimer:<br \/>\nGartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner&#8217;s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.<\/p>\n<p>4 IDC Worldwide Contact Center Applications Software Market Shares 2020 report (Doc # US48070821, July 2021)<br \/>\n5 Frost Radar:\u2122 North American Enterprise Cloud Contact Center Market 2021 report.<br \/>\n6 Opus Research Report: \u201c2021 Conversational Intelligence Intelliview\u201d, August 2021<\/p>\n<p><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066<\/strong><br \/>\n\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u4e16\u754c100\u30ab\u56fd\u4ee5\u4e0a\u306b\u304a\u3044\u3066\u3001\u6bce\u5e74700\u5104\u4ef6\u4ee5\u4e0a\u306e\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002\u30af\u30e9\u30a6\u30c9\u3001AI\u3001\u30c7\u30b8\u30bf\u30eb\u6280\u8853\u306e\u30d1\u30ef\u30fc\u3092\u901a\u3058\u3066\u3001\u4f01\u696d\u306f\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30b9\u30b1\u30fc\u30eb\u53ef\u80fd\u3067\u5171\u611f\u6027\u306e\u9ad8\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30d3\u30b8\u30e7\u30f3\u3067\u3042\u308bExperience as a Service<sup>SM<\/sup>\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u3067\u306f\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30bb\u30fc\u30eb\u30b9\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3051\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30e2\u30fc\u30e1\u30f3\u30c8\u3092\u3064\u306a\u3050\u3068\u3068\u3082\u306b\u3001\u5f93\u696d\u54e1\u306e\u4f53\u9a13\u3082\u6539\u5584\u3057\u307e\u3059\u3002\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u6280\u8853\u3092\u30e2\u30c0\u30f3\u306a\u53ce\u76ca\u6e90\u306b\u5909\u3048\u308b\u3053\u3068\u3067\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u771f\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3092\u5927\u898f\u6a21\u306b\u3001\u5171\u611f\u3092\u6301\u3063\u3066\u304b\u304b\u308f\u308a\u3001\u4fe1\u983c\u3068\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u80b2\u3080\u3053\u3068\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002\u8a73\u3057\u304f\u306f\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\">www.genesys.com\/ja-jp<\/a>\u3092\u3054\u89a7\u4e0b\u3055\u3044\u3002<\/p>\n<p>\u00a92021 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, Genesys Cloud, Genesys Engage, Genesys Multicloud CX, Genesys DX and Experience as a Service are trademarks, service marks and\/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.<\/p>\n<p>\uff1c\u672c\u30ea\u30ea\u30fc\u30b9\u306b\u95a2\u3059\u308b\u5831\u9053\u95a2\u4fc2\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u4e0b\u8a18\u306b\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\uff1e<br \/>\n\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u682a\u5f0f\u4f1a\u793e\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u672c\u90e8<br \/>\n\u6589\u85e4 \u54f2\u4e5f<br \/>\nTel: 03-5989-1430<br \/>\nEmail: <a href=\"mailto:tetsuya.saito@genesys.com\">tetsuya.saito@genesys.com<\/a><\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u5e83\u5831\u4e8b\u52d9\u5c40\uff08Vertigo\u5185\uff09<br \/>\n\u30b6\u30d0\u30f4\u30a1\u30fb\u30a2\u30ec\u30af\u30b5\u30f3\u30c9\u30eb<br \/>\nTel: 080-4178-2393<br \/>\nEmail: <a href=\"mailto:alex@vertigo.jp\">alex@vertigo.jp<\/a>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; 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