{"id":367028,"date":"2021-03-03T18:41:50","date_gmt":"2021-03-04T02:41:50","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=367028"},"modified":"2022-04-24T19:06:31","modified_gmt":"2022-04-25T02:06:31","slug":"fy2021_result_210304","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/fy2021_result_210304","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u30af\u30e9\u30a6\u30c9\u30fb\u30d3\u30b8\u30cd\u30b9\u306e\u8a18\u9332\u7684\u306a\u6210\u9577\u3092\u767a\u8868"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text]<\/p>\n<h1>\u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u30af\u30e9\u30a6\u30c9\u30fb\u30d3\u30b8\u30cd\u30b9\u306e\u8a18\u9332\u7684\u306a\u6210\u9577\u3092\u767a\u8868<\/h1>\n<h2>2021\u4f1a\u8a08\u5e74\u5ea6\u306e\u65b0\u898f\u5951\u7d04\u6570\u3001Genesys Cloud\u306f\u524d\u5e74\u6bd4\u7d04130\uff05\u5897\u3001Genesys Multicloud CX\u306e\u30af\u30e9\u30a6\u30c9\u3068\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u306f\u524d\u5e74\u6bd4\u7d0470\uff05\u5897\u3001\u65b0\u898f\u9867\u5ba2\u6570\u306f\u5408\u8a08800\u793e\u4ee5\u4e0a\u306b<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1572297878492{padding-top: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<p><strong>\u30b5\u30f3\u30d5\u30e9\u30f3\u30b7\u30b9\u30b3 <\/strong><strong>\u2014 2021<\/strong><strong>\u5e743<\/strong><strong>\u67082<\/strong><strong>\u65e5 <\/strong><strong>\u2014<\/strong> <a href=\"https:\/\/www.genesys.com\/ja-jp\/solutions\/customer-service\">\u30af\u30e9\u30a6\u30c9\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/a>\u304a\u3088\u3073\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u30de\u30fc\u30b1\u30c3\u30c8\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b<a href=\"https:\/\/www.genesys.com\/ja-jp\">\u30b8\u30a7\u30cd\u30b7\u30b9<\/a>\u306f\u30012021\u5e74\u306e\u4f1a\u8a08\u5e74\u5ea6<sup>(1)<\/sup>\u304c\u30af\u30e9\u30a6\u30c9\u30fb\u30d3\u30b8\u30cd\u30b9\u306b\u304a\u3044\u3066\u8a18\u9332\u7684\u306a\u4e00\u5e74\u3068\u306a\u3063\u305f\u3053\u3068\u3092\u767a\u8868\u3044\u305f\u3057\u307e\u3059\u3002Genesys Cloud\u2122\ufe0f\u306e\u65b0\u898f\u5951\u7d04\u6570\u306f\u524d\u5e74\u6bd4\u7d04130\uff05\u5897\u52a0\u3057\u3001Genesys Multicloud CX\u2122\ufe0f\u306e\u30af\u30e9\u30a6\u30c9\u53ca\u3073\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u306e\u65b0\u898f\u5951\u7d04\u6570\u306f\u524d\u5e74\u6bd4\u7d0470\uff05\u5897\u52a0\u3057\u307e\u3057\u305f\u3002\u307e\u305f\u3001\u53d6\u7de0\u5f79\u4f1a\u3068\u540c\u7b49\u306e\u4f01\u696d\u76e3\u7763\u8cac\u4efb\u3092\u6301\u3064\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u904b\u55b6\u59d4\u54e1\u4f1a\u306e\u59d4\u54e1\u9577\u306bCEO(\u6700\u9ad8\u7d4c\u55b6\u8cac\u4efb\u8005\uff09\u306e<a href=\"https:\/\/www.genesys.com\/company\/leadership\/tony-bates\">\u30c8\u30cb\u30fc\u30fb\u30d9\u30a4\u30c4<\/a>\u304c\u5c31\u4efb\u3057\u305f\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3059\u3002<\/p>\n<p>\u521d\u3081\u3066\u5e74\u9593\u3092\u901a\u3058\u3066CEO\u3092\u52d9\u3081\u305f\u30d9\u30a4\u30c4\u306f\u3001\u5927\u304d\u306a\u5909\u9769\u671f\u306b\u304a\u3044\u3066\u30b8\u30a7\u30cd\u30b7\u30b9\u3092\u7387\u3044\u3001\u540c\u793e\u306e\u30af\u30e9\u30a6\u30c9\u3068\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u306e\u65b0\u898f\u5951\u7d04\u6570\u306e\u5272\u5408\u30922019\u5e74\u306e53\uff05\u304b\u3089\u4e00\u6c17\u306b\u7d0475\uff05\u307e\u3067\u5f15\u304d\u4e0a\u3052\u307e\u3057\u305f\u3002\u305d\u306e\u6210\u9577\u306f\u65b0\u898f\u9867\u5ba2\u3068\u30a2\u30c3\u30d7\u30bb\u30eb\u5951\u7d04\u306b\u52a0\u3048\u3001\u5168\u30ea\u30fc\u30b8\u30e7\u30f3\u3067\u306e\u30af\u30e9\u30a6\u30c9\u5951\u7d04\u6570\u306e\u6210\u9577\u304c\u727d\u5f15\u3057\u307e\u3057\u305f\u3002\u30af\u30e9\u30a6\u30c9\u306e\u5951\u7d04\u6570\u306f\u3001\u5317\u7c73\u3067\u7d0440\uff05\u3001\u30e8\u30fc\u30ed\u30c3\u30d1\u30fb\u4e2d\u6771\u3067\u7d0435\uff05\u3001\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u3067\u7d0425\uff05\u306e\u6210\u9577\u3092\u8a18\u9332\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u300c\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u4e16\u754c\u4e2d\u306e\u4f01\u696d\u306b\u9078\u3070\u308c\u3066\u3044\u308b\u7406\u7531\u306f\u3001\u6d88\u8cbb\u8005\u306e\u597d\u307f\u306b\u5fdc\u3058\u305f\u5dee\u5225\u5316\u306b\u3064\u306a\u304c\u308b\u5feb\u9069\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3001\u50cd\u304d\u65b9\u306e\u8cea\u7684\u306a\u8ee2\u63db\u3092\u652f\u63f4\u3059\u308b\u305f\u3081\u306e\u9069\u5207\u306a\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3001\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u6226\u7565\u3001\u30c1\u30fc\u30e0\u3001\u305d\u3057\u3066\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u3092\u6301\u3061\u5408\u308f\u305b\u3066\u3044\u308b\u304b\u3089\u3067\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u3092\u30d3\u30b8\u30cd\u30b9\u306b\u3064\u306a\u3052\u308b\u30b9\u30e0\u30fc\u30ba\u306a\u30c7\u30b8\u30bf\u30eb\u4f53\u9a13\u3092\u5b9f\u73fe\u3057\u3001\u5e02\u5834\u306e\u518d\u5b9a\u7fa9\u306b\u53d6\u308a\u7d44\u3080\u3079\u304f\u305d\u306e\u727d\u5f15\u304c\u3067\u304d\u3066\u3044\u308b\u3053\u3068\u3092\u975e\u5e38\u306b\u5149\u6804\u306b\u611f\u3058\u3066\u3044\u307e\u3059\u3002\u300d\u3068\u3001\u30d9\u30a4\u30c4\u306f\u8a71\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u73fe\u5728\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u696d\u754c\u306b\u304a\u3044\u3066\u3082\u6700\u3082\u5e83\u7bc4\u306a\u30af\u30e9\u30a6\u30c9\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u3092\u63d0\u4f9b\u3057\u3001\u4e16\u754c\u5404\u5730\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u4f01\u696d\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30cb\u30fc\u30ba\u3068\u30b9\u30b1\u30fc\u30eb\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u307e\u3059\u3002<a href=\"https:\/\/www.genesys.com\/ja-jp\/genesys-cloud\">Genesys Cloud<\/a>\u306f\u5927\u624b\u4f01\u696d\u304b\u3089\u306e\u9700\u8981\u304c\u52a0\u901f\u3057\u3066\u304a\u308a\u3001\u30a8\u30f3\u30bf\u30d7\u30e9\u30a4\u30ba\u30fb\u30bb\u30b0\u30e1\u30f3\u30c8\u306e\u5951\u7d04\u6570\u306f\u524d\u5e74\u6bd4320\uff05\u306e\u6210\u9577\u3092\u9042\u3052\u307e\u3057\u305f\u30022021\u5e74\u5ea6\u306eGenesys Cloud\u306e\u6848\u4ef6\u306e\u7d0460\uff05\u306f\u30a8\u30f3\u30bf\u30d7\u30e9\u30a4\u30ba\u4f01\u696d\u306b\u3088\u308b\u3082\u306e\u3067\u3001ARR\uff08\u5e74\u9593\u7d4c\u5e38\u53ce\u76ca\uff09\u304c250\u4e07\u7c73\u30c9\u30eb\u3092\u8d85\u3048\u308b\u6848\u4ef6\u6570\u306f10\u500d\u4ee5\u4e0a\u3068\u306a\u308a\u307e\u3057\u305f\u3002\u3055\u3089\u306b\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u6628\u5e74\u696d\u754c\u521d\u3068\u306a\u308b\u30cd\u30a4\u30c6\u30a3\u30d6\u30fb\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u306e<a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/200817_multicloud\">Genesys Multicloud CX<\/a>\u3092\u5c55\u958b\u3057\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u30a8\u30f3\u30bf\u30d7\u30e9\u30a4\u30ba\u4f01\u696d\u306b\u6700\u5927\u7d1a\u306e\u67d4\u8edf\u6027\u3092\u6301\u3063\u305f\u30af\u30e9\u30a6\u30c9\u30fb\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u3001\u5c55\u958b\u3084\u904b\u55b6\u30e2\u30c7\u30eb\u3092\u63d0\u4f9b\u3057\u3001\u72ec\u81ea\u6027\u306e\u9ad8\u3044\u30b5\u30fc\u30d3\u30b9\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5b9f\u73fe\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u6628\u5e74\u3001\u591a\u304f\u306e\u6d88\u8cbb\u8005\u306b\u3068\u3063\u3066\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u90e8\u9580\u306f\u751f\u547d\u7dda\u3068\u306a\u308a\u3001\u5bb6\u8a08\u3001\u5065\u5eb7\u3001\u65c5\u884c\u306a\u3069\u306b\u95a2\u3059\u308b\u30d1\u30f3\u30c7\u30df\u30c3\u30af\u306b\u3088\u3063\u3066\u3082\u305f\u3089\u3055\u308c\u305f\u4e0d\u78ba\u5b9f\u6027\u306e\u7ba1\u7406\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3057\u305f\u3002\u4e16\u754c\u304c\u30c7\u30b8\u30bf\u30eb\u30b5\u30fc\u30d3\u30b9\u3078\u3068\u6025\u901f\u306b\u30b7\u30d5\u30c8\u3059\u308b\u4e2d\u30012021\u5e74\u5ea6\u4e2d\u306b800\u793e\u4ee5\u4e0a\u306e\u65b0\u898f\u9867\u5ba2\u304c\u3001\u6d88\u8cbb\u8005\u306b\u30df\u30c3\u30b7\u30e7\u30f3\u30af\u30ea\u30c6\u30a3\u30ab\u30eb\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u305f\u308a\u3001\u5f93\u696d\u54e1\u306e\u30ea\u30e2\u30fc\u30c8\u30ef\u30fc\u30af\u3078\u306e\u79fb\u884c\u3092\u652f\u63f4\u3059\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30af\u30e9\u30a6\u30c9\u304a\u3088\u3073\u30de\u30eb\u30c1\u30af\u30e9\u30a6\u30c9\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63a1\u7528\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u58f2\u4e0a\u9ad8\u306e\u5897\u52a0\u3068\u5e02\u5834\u30b7\u30a7\u30a2\u306e\u30c8\u30c3\u30d7<sup>(<\/sup><sup>2<\/sup><sup>)<\/sup>\u3092\u7372\u5f97\u3057\u3001\u904e\u53bb\u6700\u9ad8\u306e\u696d\u7e3e\u3092\u8a18\u9332\u3057\u307e\u3057\u305f\u3002\u307e\u305f\u4e3b\u8981\u306a\u696d\u754c\u306e\u8abf\u67fb\u4f1a\u793e\u3067\u3042\u308b<a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\">\u30ac\u30fc\u30c8\u30ca\u30fc<\/a><sup>(3)<\/sup>\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/the-forrester-wave-contact-center-as-a-service-ccaas-providers-q3-2020\">Forrester <\/a><sup>(<\/sup><sup>4<\/sup><sup>)<\/sup>\u3001<a href=\"https:\/\/www.genesys.com\/resources\/frost-sullivan-best-practices-award\">\u30d5\u30ed\u30b9\u30c8\uff06\u30b5\u30ea\u30d0\u30f3<\/a><sup>(<\/sup><sup>5<\/sup><sup>)<\/sup>\u3001<a href=\"https:\/\/www.genesys.com\/resources\/analyst-firm-omdia-names-genesys-a-leader-in-the-cloud-contact-center-market-in-its-new-2020-21-omdia-decision-matrix-report\">\u30aa\u30e0\u30c7\u30a3\u30a2<\/a><sup>(6)<\/sup>\u304b\u3089\u3082\u3001\u30af\u30e9\u30a6\u30c9\u5e02\u5834\u306b\u304a\u3051\u308b\u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u304c\u8a8d\u3081\u3089\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u4eca\u56de\u306e\u8a18\u9332\u7684\u306a\u4e00\u5e74\u306e\u7d50\u679c\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u91d1\u878d\u30b5\u30fc\u30d3\u30b9\u3001\u653f\u5e9c\u6a5f\u95a2\u3001\u6559\u80b2\u3001\u30d8\u30eb\u30b9\u30b1\u30a2\u3001\u901a\u4fe1\u3001\u5c0f\u58f2\u306a\u3069\u3001\u4e3b\u8981\u306a\u696d\u754c\u3067\u306e\u5b9f\u7e3e\u3092\u62e1\u5927\u3057\u307e\u3057\u305f\u3002\u3068\u308a\u308f\u3051\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/genesys-multicloud-cx\">Genesys Multicloud CX<\/a>\u30de\u30eb\u30c1\u30af\u30e9\u30a6\u30c9\u3067Fortune 500\u306e\u67d0\u91d1\u878d\u6301\u682a\u4f1a\u793e\u30681000\u4e07\u7c73\u30c9\u30eb\u4ee5\u4e0a\u306e\u5951\u7d04\u3092\u7de0\u7d50\u3057\u307e\u3057\u305f\u3002\u7dcf\u3058\u3066\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u5927\u624b\u30a8\u30f3\u30bf\u30d7\u30e9\u30a4\u30ba\u306b\u3088\u308b\u30af\u30e9\u30a6\u30c9\u3068\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u6848\u4ef6\u304c\u5897\u52a0\u3057\u30012021\u5e74\u5ea6\u4e2d\u3060\u3051\u3067\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u30cf\u30fc\u30c9\u30a6\u30a7\u30a2\u3068\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u4f01\u696d\u3001\u4e16\u754c\u6700\u5927\u7d1a\u306e\u6295\u8cc7\u904b\u7528\u4f1a\u793e\u3001\u7c73\u56fd\u3092\u62e0\u70b9\u3068\u3057\u305f\u5730\u65b9\u306e\u6c11\u9593\u5065\u5eb7\u4fdd\u967a\u5236\u5ea6\u3001S&amp;P 500 Index\u306e\u901a\u4fe1\u4f01\u696d\u3001150\u30ab\u56fd\u4ee5\u4e0a\u3067\u30b5\u30fc\u30d3\u30b9\u3092\u5c55\u958b\u3057\u3066\u3044\u308b\u30ef\u30fc\u30af\u30d7\u30ec\u30a4\u30b9\u3068\u30c7\u30b8\u30bf\u30eb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u4f01\u696d\u306a\u3069\u3001ARR\uff08\u5e74\u9593\u7d4c\u5e38\u53ce\u76ca\uff09\u304c100\u4e07\u7c73\u30c9\u30eb\u3092\u8d85\u3048\u308b\u65b0\u898f\u6848\u4ef6\u309245\u4ef6\u7372\u5f97\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u307e\u305f\u3001\u67d4\u8edf\u6027\u3068\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3\u306e\u9ad8\u3044\u30af\u30e9\u30a6\u30c9\u30bd\u30fb\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u5f93\u6765\u578b\u306e\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u306e\u30d9\u30f3\u30c0\u30fc\u3068\u306e\u5dee\u304c\u5e83\u304c\u308a\u3001\u30a2\u30d0\u30a4\u30a2\u793e\u3084\u30b7\u30b9\u30b3\u793e\u304b\u3089\u306e\u30ea\u30d7\u30ec\u30fc\u30b9\u6848\u4ef6\u3060\u3051\u3067\uff11\u65e5\u5e73\u57473\u4ef6\u3092\u7372\u5f97\u3057\u307e\u3057\u305f\u3002\u305d\u306e\u4ed6\u306e\u4e3b\u306a\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<ul>\n<li>Adobe\u3001Microsoft\u3001Amazon Web Services\u3001Google Cloud\u3001Zoom\u306a\u3069\u3068\u306e\u65b0\u305f\u306a\u6226\u7565\u7684\u306a\u30a2\u30e9\u30a4\u30a2\u30f3\u30b9\u3001\u307e\u305f\u306f\u65e2\u5b58\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u3092\u62e1\u5f35<\/li>\n<li>\u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u99c6\u52d5\u306e\u30c7\u30b8\u30bf\u30eb\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u5358\u72ec\u3001\u307e\u305f\u306f\u305d\u306e\u4ed6\u306e\u88fd\u54c1\u3068\u5171\u306b\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3092\u62c5\u5f53\u3059\u308b<a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/201222_genesys_digital\">Genesys Digital and AI<\/a>\u3068\u3044\u3046\u65b0\u305f\u306a\u30d3\u30b8\u30cd\u30b9\u30e6\u30cb\u30c3\u30c8\u3092\u767a\u8db3<\/li>\n<li>Genesys Cloud\u306e\u30e6\u30fc\u30b6\u30fc\u306f\u524d\u5e74\u6bd4100\uff05\u4ee5\u4e0a\u3067\u8a0830\u4e07\u4eba\u4ee5\u4e0a\u306b\u5230\u9054<\/li>\n<li>250\u4ee5\u4e0a\u306e\u65b0\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u3001AI\u3001\u30c7\u30b8\u30bf\u30eb\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff08WEM\uff09\u306a\u3069\u306e\u30b1\u30a4\u30d1\u30d3\u30ea\u30c6\u30a3\u30fc\u3092\u8ffd\u52a0<\/li>\n<li>\u5f37\u529b\u306a\u30d1\u30fc\u30c8\u30ca\u30fc\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u306b\u3088\u3063\u3066\u3001\u30d1\u30fc\u30c8\u30ca\u30fc\u7d4c\u7531\u306e\u65b0\u898f\u5951\u7d04\u304c50\uff05\u4ee5\u4e0a\u306b<\/li>\n<li>\u7d0450\uff05\u306e\u65b0\u898f\u6848\u4ef6\u306f\u5317\u7c73\u4ee5\u5916\u306e\u3082\u306e\u3067\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u529b\u3092\u8a3c\u660e<\/li>\n<\/ul>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u8a73\u7d30\u53ca\u3073\u63a1\u7528\u60c5\u5831\u306b\u3064\u3044\u3066\u306f\u3053\u3061\u3089\u306e<a href=\"https:\/\/www.genesys.com\/ja-jp\/company\">URL<\/a>\u3092\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><sup>(1)<\/sup>2020\u5e745\u6708\u3088\u308a\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u4f1a\u8a08\u5e74\u5ea6\u306f\u66a6\u5e74\u304b\u30892021\u5e741\u670831\u65e5\u306b\u7d42\u4e86\u3059\u308b\u4f1a\u8a08\u5e74\u5ea6\u306b\u5207\u308a\u66ff\u308f\u308a\u307e\u3057\u305f\u3002<\/p>\n<p><sup>(2)<\/sup> \u300eWorldwide Contact Center Applications Software Market Shares, 2019: Before Everything Changed, IDC, July 2020, DOC #US46734020.\u300f\u53c2\u7167<\/p>\n<p><sup>(3)<\/sup> \u51fa\u5178\uff1a\u30ac\u30fc\u30c8\u30ca\u30fc\u793e \u300eMagic Quadrant for Contact Center as a Service\u300f 2020\u5e7411\u6708<\/p>\n<p>\u30ac\u30fc\u30c8\u30ca\u30fc\u514d\u8cac\u6761\u9805<br \/>\n\u30ac\u30fc\u30c8\u30ca\u30fc\u306f\u3001\u30ac\u30fc\u30c8\u30ca\u30fc\u30fb\u30ea\u30b5\u30fc\u30c1\u306e\u767a\u884c\u7269\u306b\u63b2\u8f09\u3055\u308c\u305f\u7279\u5b9a\u306e\u30d9\u30f3\u30c0\u30fc\u3001\u88fd\u54c1\u307e\u305f\u306f\u30b5\u30fc\u30d3\u30b9\u3092\u63a8\u5968\u3059\u308b\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u307e\u305f\u3001\u6700\u9ad8\u306e\u30ec\u30fc\u30c6\u30a3\u30f3\u30b0\u307e\u305f\u306f\u305d\u306e\u4ed6\u306e\u8a55\u4fa1\u3092\u5f97\u305f\u30d9\u30f3\u30c0\u30fc\u306e\u307f\u3092\u9078\u629e\u3059\u308b\u3088\u3046\u30c6\u30af\u30ce\u30ed\u30b8\u306e\u5229\u7528\u8005\u306b\u52a9\u8a00\u3059\u308b\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u30ac\u30fc\u30c8\u30ca\u30fc\u30fb\u30ea\u30b5\u30fc\u30c1\u306e\u767a\u884c\u7269\u306f\u3001\u30ac\u30fc\u30c8\u30ca\u30fc\u30fb\u30ea\u30b5\u30fc\u30c1\u306e\u898b\u89e3\u3092\u8868\u3057\u305f\u3082\u306e\u3067\u3042\u308a\u3001\u4e8b\u5b9f\u3092\u8868\u73fe\u3057\u305f\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u30ac\u30fc\u30c8\u30ca\u30fc\u306f\u3001\u660e\u793a\u307e\u305f\u306f\u9ed9\u793a\u3092\u554f\u308f\u305a\u3001\u672c\u30ea\u30b5\u30fc\u30c1\u306e\u5546\u54c1\u6027\u3084\u7279\u5b9a\u76ee\u7684\u3078\u306e\u9069\u5408\u6027\u3092\u542b\u3081\u3001\u4e00\u5207\u306e\u4fdd\u8a3c\u3092\u884c\u3046\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p><sup>(4) <\/sup>\u51fa\u5178\uff1a\u300eThe Forrester Wave\u2122: Contact-Center-as-a-Service (CCaaS) Providers, Q3 2020.\u300f<\/p>\n<p><sup>(5) <\/sup>\u51fa\u5178\uff1a\u300e2020 Frost Radar Best Practices Award for Innovation Excellence in Workforce Optimization, May 2020.\u300f<\/p>\n<p><sup>(6)<\/sup> \u51fa\u5178\uff1a\u300e2020 OMDIA Decision Matrix report, July 2020.\u300f<\/p>\n<p><strong>\u00a0<\/strong><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066<br \/>\n<\/strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u4e16\u754c100\u30ab\u56fd\u4ee5\u4e0a\u306b\u304a\u3044\u3066\u3001\u6bce\u5e74700\u5104\u4ef6\u4ee5\u4e0a\u306e\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002\u30af\u30e9\u30a6\u30c9\u3068AI\u306e\u30d1\u30ef\u30fc\u3092\u901a\u3058\u3066\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306f\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30bb\u30fc\u30eb\u30b9\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3051\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30e2\u30fc\u30e1\u30f3\u30c8\u3092\u3064\u306a\u3050\u3068\u3068\u3082\u306b\u3001\u5f93\u696d\u54e1\u306e\u4f53\u9a13\u3082\u6539\u5584\u3057\u307e\u3059\u3002Experiences as a Service<sup>SM<\/sup>\u306e\u30d1\u30a4\u30aa\u30cb\u30a2\u3068\u3057\u3066\u3001\u4f01\u696d\u898f\u6a21\u306b\u95a2\u4fc2\u306a\u304f\u3001\u3059\u3079\u3066\u306e\u4f01\u696d\u304c\u771f\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3092\u5927\u898f\u6a21\u306b\u3001\u5171\u611f\u3092\u6301\u3063\u3066\u304b\u304b\u308f\u308a\u3001\u4fe1\u983c\u3068\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u80b2\u307f\u307e\u3059\u3002\u3053\u308c\u3089\u306f\u3001\u30d1\u30d6\u30ea\u30c3\u30af\u30fb\u30af\u30e9\u30a6\u30c9\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u4e16\u754c\u3067\u30ea\u30fc\u30c9\u3059\u308b\u3001\u30aa\u30fc\u30eb\u30a4\u30f3\u30fb\u30ef\u30f3\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306eGenesys Cloud\u2122\u306b\u3088\u3063\u3066\u5b9f\u73fe\u3055\u308c\u3001\u8fc5\u901f\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3001\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3\u3001\u67d4\u8edf\u6027\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u8a73\u3057\u304f\u306f\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\">www.genesys.com\/ja-jp<\/a>\u3092\u3054\u89a7\u4e0b\u3055\u3044\u3002<\/p>\n<p>\uff1c\u672c\u30ea\u30ea\u30fc\u30b9\u306b\u95a2\u3059\u308b\u5831\u9053\u95a2\u4fc2\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u4e0b\u8a18\u306b\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\uff1e<br \/>\n\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u682a\u5f0f\u4f1a\u793e\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u672c\u90e8<br \/>\n\u6589\u85e4 \u54f2\u4e5f<br \/>\nTel: 03-5989-1430<br \/>\nEmail: <a href=\"mailto:tetsuya.saito@genesys.com\">tetsuya.saito@genesys.com<\/a><\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u5e83\u5831\u4e8b\u52d9\u5c40\uff08Vertigo\u5185\uff09<br \/>\n\u30b6\u30d0\u30f4\u30a1\u30fb\u30a2\u30ec\u30af\u30b5\u30f3\u30c9\u30eb<br \/>\nTel: 080-4178-2393<br \/>\nEmail: <a href=\"mailto:alex@vertigo.jp\">alex@vertigo.jp<\/a>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !impo 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