{"id":341241,"date":"2020-09-23T21:01:46","date_gmt":"2020-09-24T04:01:46","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=341241"},"modified":"2020-09-23T21:01:29","modified_gmt":"2020-09-24T04:01:29","slug":"200924_appfoundry_m-talk","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/200924_appfoundry_m-talk","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u9023\u643a\u3059\u308b\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u30de\u30fc\u30b1\u30c3\u30c8\u30d7\u30ec\u30a4\u30b9 Genesys AppFoundry\u306b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30d6\u30ea\u30c3\u30b8\u306eM-Talk\u304c\u767b\u9332"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<p><strong class=\"text-28 text-26\"><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u9023\u643a\u3059\u308b\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u30de\u30fc\u30b1\u30c3\u30c8\u30d7\u30ec\u30a4\u30b9<br \/>\nGenesys AppFoundry\u306b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30d6\u30ea\u30c3\u30b8\u306eM-Talk\u304c\u767b\u9332<br \/>\n<\/strong><\/strong><\/p>\n<p>Genesys Cloud\u3068\u9023\u643a\u3057\u3001\u9ad8\u5ea6\u306a\u30c1\u30e3\u30c3\u30c8\u6a5f\u80fd\u3068\u96fb\u8a71\u3092\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u7d71\u5408\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b<\/p>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:1px\"><\/span>[vc_column_text]<\/p>\n<p><strong>\u6771\u4eac <\/strong><strong>\u2014 2020<\/strong><strong>\u5e749<\/strong><strong>\u670824<\/strong><strong>\u65e5 <\/strong><strong>\u2014<\/strong> <a href=\"https:\/\/www.genesys.com\/ja-jp\/solutions\/customer-service\">\u30af\u30e9\u30a6\u30c9\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/a>\u304a\u3088\u3073\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b<a href=\"https:\/\/www.genesys.com\/ja-jp\">\u30b8\u30a7\u30cd\u30b7\u30b9<\/a>\u30fb\u30b8\u30e3\u30d1\u30f3\u682a\u5f0f\u4f1a\u793e(\u672c\u793e\uff1a\u6771\u4eac\u90fd\u65b0\u5bbf\u533a\u3001\u4ee3\u8868\u53d6\u7de0\u5f79\u793e\u9577\uff1a\u30dd\u30fc\u30eb\u30fb\u4f0a\u85e4\u30fb\u30ea\u30c3\u30c1\u30fc)\u306f\u3001\u3053\u306e\u307b\u3069\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30fb\u30d6\u30ea\u30c3\u30b8\u682a\u5f0f\u4f1a\u793e\u306e<a href=\"https:\/\/mtalk.jp\/\">M-Talk<\/a>\u304c\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u9023\u643a\u3057\u3001\u77ed\u671f\u9593\u3067\u5c0e\u5165\u3067\u304d\u308b\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u30de\u30fc\u30b1\u30c3\u30c8\u30d7\u30ec\u30a4\u30b9<a href=\"https:\/\/appfoundry.genesys.com\/filter\/purecloud\/\">Genesys AppFoundry<\/a>\u00ae\ufe0f\u306b\u767b\u9332\u3055\u308c\u305f\u3053\u3068\u3092\u304a\u77e5\u3089\u305b\u3044\u305f\u3057\u307e\u3059\u3002Genesys Cloud\u3068M-Talk\u3092\u9023\u643a\u3059\u308b\u3053\u3068\u3067\u3001\u9ad8\u5ea6\u306a\u30c1\u30e3\u30c3\u30c8\u5bfe\u5fdc\u3084\u96fb\u8a71\u3092\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u3064\u306a\u3044\u3060\u4e00\u8cab\u6027\u306e\u3042\u308b\u30b5\u30dd\u30fc\u30c8\u4f53\u9a13\u304c\u63d0\u4f9b\u3067\u304d\u308b\u307b\u304b\u3001\u5bfe\u5fdc\u3059\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u7ba1\u7406\u3084\u30ec\u30dd\u30fc\u30c8\u6a5f\u80fd\u304c\u7d71\u5408\u3057\u3001\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u306e\u72b6\u6cc1\u3092\u4e00\u5143\u7ba1\u7406\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>M-Talk\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u904b\u7528\u306b\u6700\u9069\u5316\u3055\u308c\u305f\u30c1\u30e3\u30c3\u30c8\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002WEB\u30b5\u30a4\u30c8\/LINE\/\u81ea\u793e\u30a2\u30d7\u30ea\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u4e00\u5143\u7684\u306b\u7ba1\u7406\u3067\u304d\u308b\u307b\u304b\u3001\u30dc\u30c3\u30c8\u3092\u9023\u643a\u3055\u305b\u308b\u3053\u3068\u3067\u300c\u4eba\u300d\u3068\u300c\u81ea\u52d5\u5316\u300d\u30b5\u30fc\u30d3\u30b9\u306e\u878d\u5408\u3001\u30c6\u30ad\u30b9\u30c8\/\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\/\u30b9\u30bf\u30f3\u30d7\u3092\u6d3b\u7528\u3057\u305f\u300c\u30a4\u30f3\u30d5\u30a9\u30e1\u30fc\u30b7\u30e7\u30f3\u300d\u3068\u300c\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u300d\u306e\u878d\u5408\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><img decoding=\"async\" class=\" wp-image-341242 aligncenter\" src=\"https:\/\/www.genesys.com\/media\/AppFoundry_M-Talk-390x232.png\" alt=\"\" width=\"702\" height=\"418\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>Genesys Cloud\u3068M-Talk\u306e\u9023\u643a\u306b\u3088\u308b\u4e3b\u306a\u6a5f\u80fd\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n<ul>\n<li><strong>\u30c1\u30e3\u30c3\u30c8\u3068\u96fb\u8a71\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u9023\u643a<\/strong><br \/>\n\u30c1\u30e3\u30c3\u30c8\u5bfe\u5fdc\u4e2d\u306b\u96fb\u8a71\u3067\u306e\u4f1a\u8a71\u304c\u5fc5\u8981\u306b\u306a\u3063\u305f\u969b\u3001M-Talk\u5074\u3067\u30bb\u30ad\u30e5\u30a2\u306b\u304a\u5ba2\u69d8\u306e\u500b\u4eba\u60c5\u5831\u3092\u53d6\u5f97\u3057\u3001M-Talk\u5074\u304b\u3089\u30ef\u30f3\u30fb\u30af\u30ea\u30c3\u30af\u3067Genesys Cloud\u3092\u4f7f\u3063\u3066\u30b3\u30fc\u30eb\u51fa\u6765\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u4e21\u30c1\u30e3\u30cd\u30eb\u3092\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u9023\u643a\u3057\u305f\u8fc5\u901f\u304b\u3064\u7684\u78ba\u306a\u30b5\u30dd\u30fc\u30c8\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002<\/li>\n<li><strong>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u7ba1\u7406<\/strong><br \/>\nM-Talk\u5074\u306b\u914d\u5099\u3055\u308c\u305f\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u4f7f\u3063\u3066\u3001\u96fb\u8a71\u306e\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u306e\u4ed6\u3001\u696d\u52d9\u72b6\u6cc1\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u7ba1\u7406\u304c\u3067\u304d\u307e\u3059\u3002\u8907\u96d1\u306a\u64cd\u4f5c\u304c\u4e0d\u8981\u306a\u305f\u3081\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u8ca0\u62c5\u3092\u6e1b\u3089\u3059\u3068\u3068\u3082\u306b\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u7a3c\u50cd\u72b6\u6cc1\u3084\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u6b63\u78ba\u306b\u628a\u63e1\u3067\u304d\u307e\u3059\u3002<\/li>\n<li><strong>\u7d71\u8a08\u30b7\u30b9\u30c6\u30e0\u306e\u7d71\u5408<\/strong><br \/>\nM-Talk\u3092\u4f7f\u3063\u305f\u30c1\u30e3\u30c3\u30c8\u5bfe\u5fdc\u306e\u5fdc\u5bfe\u8005\u3084\u5404\u7a2e\u7d71\u8a08\u30c7\u30fc\u30bf\u3001\u30c1\u30e3\u30c3\u30c8\u306e\u4f1a\u8a71\u5c65\u6b74\u304cGenesys Cloud\u306b\u53d6\u308a\u8fbc\u3080\u3053\u3068\u304c\u53ef\u80fd\u3067\u3001\u96fb\u8a71\u304b\u3089\u30c1\u30e3\u30c3\u30c8\u3001LINE\u5bfe\u5fdc\u3068\u3044\u3063\u305f\u30b5\u30dd\u30fc\u30c8\u306e\u7d71\u8a08\u30c7\u30fc\u30bf\u3084\u5c65\u6b74\u304c\u4e00\u5143\u7ba1\u7406\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>AppFoundry\u306f\u73fe\u5728\u3001220\u4ee5\u4e0a\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30d1\u30fc\u30c8\u30ca\u30fc\u304b\u3089\u306e\u7d04350\u3092\u8d85\u3048\u308b\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u30ea\u30b9\u30c8\u3057\u3066\u3044\u307e\u3059\u3002\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\uff08CRM\uff09\u3001\u30ef\u30fc\u30af\u30ed\u30fc\u30c9\u7ba1\u7406\u3001\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3001\u6c7a\u6e08\u51e6\u7406\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u3001\u30c7\u30b8\u30bf\u30eb\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3001\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u3001\u4eba\u5de5\u77e5\u80fd\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u6700\u9069\u5316\u3001\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3084\u30ca\u30ec\u30c3\u30b8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306a\u3069\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u9023\u643a\u3059\u308b\u3088\u3046\u306b\u30d7\u30ea\u30d3\u30eb\u30c8\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30fb\u30d6\u30ea\u30c3\u30b8\u3000M-Talk\u63b2\u8f09\u30da\u30fc\u30b8\u306f\u3053\u3061\u3089\u306b\u306a\u308a\u307e\u3059<br \/>\n<\/strong><a href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\/listing\/2a3fb3a4-730b-4fc4-ae7e-704020a0de2f\">https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\/listing\/2a3fb3a4-730b-4fc4-ae7e-704020a0de2f<\/a><\/p>\n<p><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066<\/strong><br \/>\n\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u4e16\u754c100\u30ab\u56fd\u4ee5\u4e0a\u306b\u304a\u3044\u3066\u3001\u6bce\u5e74700\u5104\u4ef6\u4ee5\u4e0a\u306e\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002\u30af\u30e9\u30a6\u30c9\u3068AI\u306e\u30d1\u30ef\u30fc\u3092\u901a\u3058\u3066\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306f\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30bb\u30fc\u30eb\u30b9\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3051\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30e2\u30fc\u30e1\u30f3\u30c8\u3092\u3064\u306a\u3050\u3068\u3068\u3082\u306b\u3001\u5f93\u696d\u54e1\u306e\u4f53\u9a13\u3082\u6539\u5584\u3057\u307e\u3059\u3002Experiences as a Service<sup>SM<\/sup>\u306e\u30d1\u30a4\u30aa\u30cb\u30a2\u3068\u3057\u3066\u3001\u4f01\u696d\u898f\u6a21\u306b\u95a2\u4fc2\u306a\u304f\u3001\u3059\u3079\u3066\u306e\u4f01\u696d\u304c\u771f\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3092\u5927\u898f\u6a21\u306b\u3001\u5171\u611f\u3092\u6301\u3063\u3066\u304b\u304b\u308f\u308a\u3001\u4fe1\u983c\u3068\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u80b2\u307f\u307e\u3059\u3002\u3053\u308c\u3089\u306f\u3001\u30d1\u30d6\u30ea\u30c3\u30af\u30fb\u30af\u30e9\u30a6\u30c9\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u4e16\u754c\u3067\u30ea\u30fc\u30c9\u3059\u308b\u3001\u30aa\u30fc\u30eb\u30a4\u30f3\u30fb\u30ef\u30f3\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306eGenesys Cloud\u2122\u306b\u3088\u3063\u3066\u5b9f\u73fe\u3055\u308c\u3001\u8fc5\u901f\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3001\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3\u3001\u67d4\u8edf\u6027\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u8a73\u3057\u304f\u306f\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\">www.genesys.com\/ja-jp<\/a>\u3092\u3054\u89a7\u4e0b\u3055\u3044\u3002<\/p>\n<p><strong>\uff1c\u672c\u30ea\u30ea\u30fc\u30b9\u306b\u95a2\u3059\u308b\u5831\u9053\u95a2\u4fc2\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u4e0b\u8a18\u306b\u304a\u9858\u3044\u81f4\u3057\u307e\u3059\u3002\uff1e<\/strong><br \/>\n\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u682a\u5f0f\u4f1a\u793e\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u672c\u90e8<br \/>\n\u6589\u85e4 \u54f2\u4e5f<br \/>\nTel: 03-5989-1430<br \/>\nEmail: <a 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