{"id":335819,"date":"2020-08-30T23:43:17","date_gmt":"2020-08-31T06:43:17","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=335819"},"modified":"2020-08-30T23:42:57","modified_gmt":"2020-08-31T06:42:57","slug":"200831_adobe_partnership","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/200831_adobe_partnership","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u30a2\u30c9\u30d3\u3068\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u306b\u3088\u3063\u3066\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u6d3b\u7528\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5b9f\u73fe"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<p><strong class=\"text-28 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[\u65e5\u672c\u8a9e\u8a33]<\/p>\n<p><strong>\u30b5\u30f3\u30d5\u30e9\u30f3\u30b7\u30b9\u30b3 <\/strong><strong>\u2014 2020<\/strong><strong>\u5e748<\/strong><strong>\u670827<\/strong><strong>\u65e5 <\/strong><strong>\u2014<\/strong> <a href=\"https:\/\/www.genesys.com\/ja-jp\/solutions\/customer-service\">\u30af\u30e9\u30a6\u30c9\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/a>\u304a\u3088\u3073<a href=\"https:\/\/www.genesys.com\/ja-jp\/genesys-cloud\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/a>\u306e\u30de\u30fc\u30b1\u30c3\u30c8\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b<a href=\"https:\/\/www.genesys.com\/ja-jp\">\u30b8\u30a7\u30cd\u30b7\u30b9<\/a>\u306f\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30b3\u30de\u30fc\u30b9\u3001\u30bb\u30fc\u30eb\u30b9\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u5404\u90e8\u9580\u9593\u306b\u304a\u3051\u308b\u30c7\u30fc\u30bf\u306e\u30b5\u30a4\u30ed\u5316\u306e\u89e3\u6d88\u3059\u308b\u305f\u3081\u306b\u30a2\u30c9\u30d3\u3068\u306e\u5354\u696d\u3092\u767a\u8868\u3057\u307e\u3059\u3002Genesys Cloud\u3068Adobe Experience Platform\u306e\u65b0\u305f\u306a\u7d71\u5408\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u3059\u3079\u3066\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u9867\u5ba2\u306e\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u3088\u308a\u6df1\u304f\u7406\u89e3\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3084\u5404\u90e8\u9580\u306e\u30d3\u30b8\u30cd\u30b9\u30ea\u30fc\u30c0\u30fc\u304c\u5229\u7528\u3059\u308b\u30a4\u30f3\u30b5\u30a4\u30c8\u306b\u9769\u65b0\u3092\u3082\u305f\u3089\u3057\u3001\u3088\u308a\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u3067\u7d99\u7d9a\u7684\u304b\u3064\u500b\u5225\u5316\u3055\u308c\u305f\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002Adobe Exchange\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u30d7\u30ec\u30df\u30a2\u30d1\u30fc\u30c8\u30ca\u30fc\u3068\u3057\u3066\u30a2\u30c9\u30d3\u3068\u5354\u529b\u3059\u308b\u3053\u3068\u3067\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306fExperience as a Service<sup>(SM)<\/sup>\u3068\u3044\u3046\u30d3\u30b8\u30e7\u30f3\u3092\u4f01\u696d\u304c\u5b9f\u73fe\u3067\u304d\u308b\u3088\u3046\u306b\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002<\/p>\n<p>IDC\u306eCustomer Experience Management Strategies\u3001Vice President\u306eAlan Webber\u6c0f\u306f\u300c\u9867\u5ba2\u3068\u306e\u6df1\u3044\u5171\u611f\u6027\u306e\u3042\u308b\u95a2\u4fc2\u3092\u69cb\u7bc9\u3057\u305f\u3044\u3068\u771f\u306b\u671b\u3080\u4f01\u696d\u306b\u3068\u3063\u3066\u3001\u4f01\u696d\u5168\u4f53\u306b\u308f\u305f\u308b\u9867\u5ba2\u306b\u95a2\u3059\u308b\u30c0\u30a4\u30ec\u30af\u30c8\u3068\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u60c5\u5831\u306e\u5229\u7528\u306f\u57fa\u790e\u7684\u306a\u90e8\u5206\u3068\u8a00\u3048\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u3068\u30a2\u30c9\u30d3\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u306f\u3001\u3053\u308c\u307e\u3067\u6a5f\u80fd\u306b\u7279\u5316\u3057\u305f\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306b\u9589\u3058\u8fbc\u3081\u3089\u308c\u3066\u3044\u305f\u30c7\u30fc\u30bf\u3092\u516c\u958b\u3057\u3001\u500b\u4eba\u3054\u3068\u306e\u3088\u308a\u5b8c\u5168\u306a\u7406\u89e3\u3092\u4fc3\u9032\u3057\u9867\u5ba2\u304c\u3088\u308a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5f97\u3089\u308c\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002\u300d\u3068\u8a71\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u9867\u5ba2\u306f\u4f01\u696d\u306e\u3055\u307e\u3056\u307e\u306a\u90e8\u9580\u3068\u95a2\u308f\u308a\u3092\u6301\u3061\u307e\u3059\u304c\u3001\u591a\u304f\u306e\u5834\u5408\u3001\u30c7\u30fc\u30bf\u306f\u9867\u5ba2\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u9593\u306b\u6d3b\u7528\u3055\u308c\u306a\u3044\u305f\u3081\u3001\u90e8\u9580\u9593\u3067\u306e\u4f53\u9a13\u304c\u65ad\u7d76\u3057\u3001\u6700\u5c0f\u9650\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3057\u304b\u3055\u308c\u3066\u3044\u307e\u305b\u3093\u3002\u30c7\u30fc\u30bf\u304c\u30b7\u30b9\u30c6\u30e0\u3084\u90e8\u9580\u9593\u3067\u5171\u6709\u3055\u308c\u3066\u3044\u308b\u5834\u5408\u3067\u3082\u3001\u901a\u5e38\u306f\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u5bfe\u5fdc\u306b\u306f\u5229\u7528\u3055\u308c\u307e\u305b\u3093\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u3068\u30a2\u30c9\u30d3\u306f\u4ee5\u4e0b\u306e\u6a5f\u80fd\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u30c7\u30fc\u30bf\u6d3b\u7528\u306b\u5909\u5316\u3092\u3082\u305f\u3089\u3057\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u306e\u5145\u5b9f\u306b\u3088\u308b\u9867\u5ba2\u306b\u5bfe\u3059\u308b\u5171\u611f\u6027\u306e\u5411\u4e0a<br \/>\n<\/strong>Genesys Cloud\u3068Adobe Experience Platform\u306e\u7d71\u5408\u306b\u3088\u3063\u3066\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u610f\u56f3\u3092\u542b\u3080\u9867\u5ba2\u306e\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u304a\u3088\u3073\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5c65\u6b74\u3092\u7d50\u5408\u3057\u3001\u9867\u5ba2\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3092\u5145\u5b9f\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u62c5\u5f53\u8005\u306f1\u3064\u306e\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u304b\u3089\u3088\u308a\u591a\u304f\u306e\u9867\u5ba2\u60c5\u5831\u3092\u5165\u624b\u3067\u304d\u307e\u3059\u3002\u3088\u308a\u9ad8\u5ea6\u306b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u53ef\u80fd\u306b\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u6700\u9069\u5316\u3057\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u9867\u5ba2\u7dad\u6301\u3001\u30bb\u30fc\u30eb\u30b9\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u3084\u6295\u8cc7\u53ce\u76ca\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<li><strong>AI<\/strong><strong>\u3068\u81ea\u52d5\u5316\u306b\u3088\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u5f37\u5316<br \/>\n<\/strong>\u4f01\u696d\u306fAdobe Experience Platform\u306e\u5305\u62ec\u7684\u304b\u3064\u5145\u5b9f\u3057\u305f\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3068Genesys Cloud\u306b\u7d44\u307f\u8fbc\u307e\u308c\u305fAI\u30d9\u30fc\u30b9\u306eGenesys Predictive Engagement\u3092\u7d44\u307f\u5408\u308f\u305b\u3066\u5229\u7528\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u904e\u53bb\u306e\u3084\u308a\u53d6\u308a\u3001\u8cfc\u5165\u3001\u9867\u5ba2\u30bb\u30b0\u30e1\u30f3\u30c8\u3001\u95a2\u5fc3\u3001\u304a\u3088\u3073\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u610f\u56f3\u3068\u3044\u3063\u305f\u591a\u304f\u306e\u60c5\u5831\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u4f01\u696d\u306f\u3088\u308a\u52b9\u679c\u7684\u306a\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306e\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u7387\u3092\u5f97\u308b\u305f\u3081\u306b\u3001Web\u3001\u96fb\u8a71\u3001\u4ed6\u306e\u30c1\u30e3\u30cd\u30eb\u306a\u3069\u306e\u6700\u9069\u306a\u30c1\u30e3\u30cd\u30eb\u3092\u4f7f\u3063\u3066\u898b\u8fbc\u307f\u5ba2\u3068\u30a8\u30f3\u30b2\u30fc\u30b8\u3059\u308b\u30bf\u30a4\u30df\u30f3\u30b0\u3084\u65b9\u6cd5\u3092\u3088\u308a\u6b63\u78ba\u306b\u4e88\u6e2c\u3067\u304d\u307e\u3059\u3002<\/li>\n<li><strong>\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306e\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u3068\u30a2\u30c8\u30ea\u30d3\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u308b\u53ce\u76ca\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5411\u4e0a<br \/>\n<\/strong>\u30d5\u30a1\u30cd\u30eb\u5185\u3067\u306e\u9867\u5ba2\u306e\u30a2\u30c8\u30ea\u30d3\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3053\u308c\u307e\u3067\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30fb\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3068Web\u30b5\u30a4\u30c8\u4e0a\u3067\u8ffd\u8de1\u53ef\u80fd\u306a\u3082\u306e\u3060\u3051\u306b\u9650\u5b9a\u3055\u308c\u3066\u3044\u307e\u3057\u305f\u3002Genesys Cloud\u3068Adobe Experience Platform\u306e\u7d71\u5408\u306b\u3088\u308a\u3001\u30de\u30fc\u30b1\u30bf\u30fc\u306f\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306e\u30ea\u30fc\u30c1\u3092\u30c7\u30b8\u30bf\u30eb\u3068\u97f3\u58f0\u306e\u4e21\u30c1\u30e3\u30cd\u30eb\u306b\u5e83\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u30a2\u30c8\u30ea\u30d3\u30e5\u30fc\u30b7\u30e7\u30f3\u60c5\u5831\u3092\u3088\u308a\u30ea\u30c3\u30c1\u306a\u3082\u306e\u306b\u3057\u3066\u3001\u6226\u7565\u306b\u3068\u3063\u3066\u6700\u9069\u306a\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u624b\u6bb5\u3092\u767a\u898b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>\u300c\u30a2\u30c9\u30d3\u3068\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u3088\u308a\u5b8c\u5168\u306b\u6d3b\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u652f\u63f4\u3059\u308b\u3068\u3044\u3046\u5171\u901a\u306e\u76ee\u6a19\u3092\u6301\u3063\u3066\u3044\u307e\u3059\u3002\u76f8\u4e92\u904b\u7528\u53ef\u80fd\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u3088\u308a\u8c4a\u5bcc\u306a\u9867\u5ba2\u306e\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u5229\u7528\u3057\u3084\u3059\u304f\u306a\u308a\u3001\u3088\u308a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u300d\u3068\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306eCEO\u3001Tony 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