{"id":333544,"date":"2020-08-16T20:58:51","date_gmt":"2020-08-17T03:58:51","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=333544"},"modified":"2020-08-16T20:58:31","modified_gmt":"2020-08-17T03:58:31","slug":"200817_multicloud","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/200817_multicloud","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u306f\u696d\u754c\u521d\u3068\u306a\u308bGenesys Multicloud CX\u306e\u30de\u30eb\u30c1\u30af\u30e9\u30a6\u30c9\u30fb\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u3092\u767a\u8868"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<p><strong class=\"text-28 text-26\"><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u306f\u696d\u754c\u521d\u3068\u306a\u308bGenesys Multicloud CX\u306e\u30de\u30eb\u30c1\u30af\u30e9\u30a6\u30c9\u30fb\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u3092\u767a\u8868<br \/>\n<\/strong><\/strong><\/p>\n<p>\u30af\u30e9\u30a6\u30c9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u3001\u30b7\u30b9\u30c6\u30e0\u30a4\u30f3\u30c6\u30b0\u30ec\u30fc\u30bf\u30fc\u3092\u542b\u3080\u5e83\u7bc4\u306a\u30de\u30eb\u30c1\u30d9\u30f3\u30c0\u30fc\u30fb\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u306b\u3088\u3063\u3066\u4f01\u696d\u306b\u591a\u69d8\u306a\u9078\u629e\u80a2\u3068\u67d4\u8edf\u6027\u3092\u63d0\u4f9b<\/p>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:1px\"><\/span>[vc_column_text]<\/p>\n<p>2020\u5e748\u670817\u65e5 [\u65e5\u672c\u8a9e\u8a33]<\/p>\n<p><strong>\u30b5\u30f3\u30d5\u30e9\u30f3\u30b7\u30b9\u30b3 <\/strong><strong>\u2014 2020<\/strong><strong>\u5e748<\/strong><strong>\u670813<\/strong><strong>\u65e5 <\/strong><strong>\u2014<\/strong> <a href=\"https:\/\/www.genesys.com\/ja-jp\/solutions\/customer-service\">\u30af\u30e9\u30a6\u30c9\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/a>\u304a\u3088\u3073<a href=\"https:\/\/www.genesys.com\/ja-jp\/genesys-cloud\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/a>\u306e\u30de\u30fc\u30b1\u30c3\u30c8\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b<a href=\"https:\/\/www.genesys.com\/ja-jp\">\u30b8\u30a7\u30cd\u30b7\u30b9<\/a>\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u3057\u3066\u306f\u696d\u754c\u521d\u3068\u306a\u308bGenesys Multicloud CX\u306e\u30de\u30eb\u30c1\u30af\u30e9\u30a6\u30c9\u30fb\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u65b0\u305f\u306a\u30ec\u30d9\u30eb\u306b\u5f15\u304d\u4e0a\u3052\u3089\u308c\u305f\u67d4\u8edf\u6027\u3001\u4fca\u654f\u6027\u304a\u3088\u3073\u9078\u629e\u80a2\u306b\u3088\u3063\u3066\u3001\u4f01\u696d\u306f\u9ad8\u5ea6\u306a\u30de\u30eb\u30c1\u30d9\u30f3\u30c0\u30fc\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u3092\u69cb\u7bc9\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u306b\u5408\u308f\u305b\u305f\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u3001\u5c0e\u5165\u304a\u3088\u3073\u7ba1\u7406\u30e2\u30c7\u30eb\u306e\u6700\u9069\u5316\u3092\u3088\u308a\u7c21\u5358\u306b\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u5c06\u6765\u6027\u306e\u9ad8\u3044\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30b7\u30b9\u30c6\u30e0\u3092\u69cb\u7bc9\u3059\u308b\u4e0a\u3067\u5fc5\u8981\u306a\u8010\u969c\u5bb3\u6027\u3001\u30dd\u30fc\u30bf\u30d3\u30ea\u30c6\u30a3\u3001\u62e1\u5f35\u6027\u3092\u78ba\u4fdd\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><strong>\u30de\u30eb\u30c1\u30af\u30e9\u30a6\u30c9\u5316\u306b\u3088\u308b\u7a76\u6975\u306e\u9078\u629e\u80a2<\/strong><br \/>\nGenesys Multicloud CX\u306e\u30e6\u30fc\u30b6\u30fc\u4f01\u696d\u306f\u30de\u30eb\u30c1\u30af\u30e9\u30a6\u30c9\u306b\u3088\u3063\u3066\u3001\u30af\u30e9\u30a6\u30c9\u7d4c\u7531\u3067\u63d0\u4f9b\u3055\u308c\u308b\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u3088\u308a\u7c21\u5358\u306b\u5c0e\u5165\u3057\u3001\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u4fc3\u9032\u3059\u308b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002\u3055\u3089\u306b\u65e2\u5b58\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3078\u306e\u6295\u8cc7\u3092\u7dad\u6301\u3057\u3001\u30c7\u30fc\u30bf\u3068\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u306b\u95a2\u3059\u308b\u53b3\u683c\u306a\u8981\u4ef6\u3092\u9075\u5b88\u3057\u306a\u304c\u3089\u30af\u30e9\u30a6\u30c9\u3078\u306e\u79fb\u884c\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u30aa\u30fc\u30d7\u30f3\u30b9\u30bf\u30f3\u30c0\u30fc\u30c9\u3092\u30d9\u30fc\u30b9\u306b\u3057\u305fGenesys Multicloud CX\u306e\u65b0\u3057\u3044\u30b3\u30f3\u30c6\u30ca\u5316\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u306b\u3088\u3063\u3066\u3001\u30e6\u30fc\u30b6\u30fc\u4f01\u696d\u306fGenesys Multicloud CX\u306e\u5c0e\u5165\u5f62\u614b\u3092\u30d7\u30e9\u30a4\u30d9\u30fc\u30c8\u3082\u3057\u304f\u306f\u30d1\u30d6\u30ea\u30c3\u30af\u30af\u30e9\u30a6\u30c9\u3001\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u3001GenesysCloud\u2122\u3068\u306e\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u3001\u307e\u305f\u306f\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30fc\u30fb\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u304b\u3089\u9078\u629e\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u4f8b\u3048\u3070Fiat Chrysler Automobiles\u3067\u306fGenesys Multicloud CX\u306b\u3088\u3063\u3066\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u4f01\u696d\u5168\u4f53\u306e\u591a\u69d8\u306a\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3001\u30af\u30e9\u30a6\u30c9\u5c0e\u5165\u30e2\u30c7\u30eb\u3001\u30d9\u30f3\u30c0\u30fc\u3092\u4e00\u3064\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u307e\u3059\u3002\u3055\u3089\u306b\u30de\u30eb\u30c1\u30af\u30e9\u30a6\u30c9\u30fb\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u306b\u3088\u3063\u3066\u3001\u696d\u754c\u3092\u30ea\u30fc\u30c9\u3059\u308bAmazon Web Services (\u4ee5\u4e0b\u3001AWS) \u3001Google Cloud\u3001Microsoft Azure\u3068\u3044\u3063\u305fIaaS\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u3092\u9078\u629e\u3057\u3066\u3001\u30d7\u30e9\u30a4\u30d9\u30fc\u30c8\u30af\u30e9\u30a6\u30c9\u4e0a\u306bGenesys Multicloud CX\u3092\u69cb\u7bc9\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u30de\u30eb\u30c1\u30af\u30e9\u30a6\u30c9\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u3088\u308a\u3001Genesys Multicloud CX\u306e\u3059\u3079\u3066\u306e\u304a\u5ba2\u69d8\u306f\u3001\u30af\u30e9\u30a6\u30c9\u3068\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u3068\u3044\u3046\u5c0e\u5165\u30e2\u30c7\u30eb\u306b\u95a2\u4fc2\u306a\u304f\u3001\u8fc5\u901f\u304b\u3064\u5bb9\u6613\u306b\u30af\u30e9\u30a6\u30c9\u7d4c\u7531\u3067\u63d0\u4f9b\u3055\u308c\u308b\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001Genesys Multicloud CX\u3092\u4f7f\u7528\u3057\u3066\u3044\u308b\u4f01\u696d\u306f\u3001Predictive Engagement\u3084Workforce Engagement Management\u306a\u3069\u306eGenesys Cloud\u304c\u63d0\u4f9b\u3059\u308bAI(\u4eba\u5de5\u77e5\u80fd)\u6a5f\u80fd\u306b\u30a2\u30af\u30bb\u30b9\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><strong>\u5927\u304d\u306a\u30e1\u30ea\u30c3\u30c8\u3092\u3082\u305f\u3089\u3059\u30de\u30eb\u30c1\u30af\u30e9\u30a6\u30c9\u30fb\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u306e\u30b5\u30dd\u30fc\u30c8<\/strong><br \/>\n\u30af\u30e9\u30a6\u30c9\u3067\u5229\u7528\u3059\u308b\u30e6\u30fc\u30b6\u30fc\u4f01\u696d\u306fGenesys Multicloud CX\u306e\u904b\u7528\u306e\u9078\u629e\u80a2\u304c\u5e83\u304c\u308a\u3001\u81ea\u793e\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u3082\u3057\u304f\u306fAccenture\u3001Aria Solutions\u3001Avtex\u3001BT\u3001Cognizant\u3001ConvergeOne\u3001Infosys\u3001NTT LTD\u3001Orange Business Services\u306a\u3069\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u306b\u3088\u308b\u7ba1\u7406\u3092\u6c7a\u5b9a\u3067\u304d\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u7570\u306a\u308b\u30af\u30e9\u30a6\u30c9\u9593\u3067\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30fb\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u79fb\u52d5\u3057\u305f\u308a\u3001\u5730\u7406\u7684\u30cb\u30fc\u30ba\u3084\u30c7\u30fc\u30bf\u7ba1\u7406\u8981\u4ef6\u306b\u5bfe\u5fdc\u3059\u308b\u3088\u3046\u306b\u8907\u6570\u306e\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>Genesys Multicloud CX\u3092\u5229\u7528\u3059\u308b\u4f01\u696d\u306f\u3001\u30d9\u30f3\u30c0\u30fc\u30ed\u30c3\u30af\u30a4\u30f3\u3092\u56de\u907f\u3067\u304d\u308b\u30aa\u30fc\u30d7\u30f3\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u4eab\u53d7\u3067\u304d\u307e\u3059\u3002AWS\u3084Google Cloud\u3001Microsoft\u3001Nuance\u3001Calabrio\u306a\u3069\u306e\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u304c\u63d0\u4f9b\u3059\u308b\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u30b3\u30a2\u3068\u306a\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u7c21\u5358\u306b\u62e1\u5f35\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u7d71\u5408\u3059\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u3057\u3066\u3001\u97f3\u58f0\u304a\u3088\u3073\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3001\u97f3\u58f0\u8a8d\u8b58\u306a\u3069\u5e45\u5e83\u3044\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u4e2d\u304b\u3089\u9078\u629e\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30de\u30eb\u30c1\u30af\u30e9\u30a6\u30c9\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u306b\u95a2\u3059\u308b\u30b3\u30e1\u30f3\u30c8\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u300c\u3053\u308c\u307e\u3067\u4f55\u5341\u5e74\u3082\u306e\u9593\u3001\u4f01\u696d\u306f\u540c\u4e00\u30d9\u30f3\u30c0\u30fc\u306e\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u30fb\u30b9\u30a4\u30fc\u30c8\u304b\u3001\u3082\u3057\u304f\u306f\u30b5\u30a4\u30ed\u5316\u3055\u308c\u305f\u30d9\u30b9\u30c8\u30fb\u30aa\u30d6\u30fb\u30d6\u30ea\u30fc\u30c9\u306e\u30b7\u30b9\u30c6\u30e0\u3057\u304b\u9078\u629e\u80a2\u304c\u306a\u304f\u3001\u305d\u306e\u7d50\u679c\u3001\u60aa\u5922\u306e\u3088\u3046\u306a\u7ba1\u7406\u306e\u3057\u306b\u304f\u3055\u3001\u9ad8\u30b3\u30b9\u30c8\u3001\u4e00\u8cab\u6027\u306e\u306a\u3044\u9867\u5ba2\u4f53\u9a13\u306b\u9665\u3063\u3066\u3044\u307e\u3057\u305f\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30de\u30eb\u30c1\u30af\u30e9\u30a6\u30c9\u30fb\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u3067\u306f\u3001\u3053\u306e\u8ab2\u984c\u3092\u514b\u670d\u3059\u308b\u305f\u3081\u306b\u304a\u5ba2\u69d8\u3068\u9023\u643a\u3057\u3066\u3044\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3059\u3079\u3066\u306e\u304a\u5ba2\u69d8\u3054\u3068\u306b\u6700\u9069\u306a\u4f53\u9a13\u3092\u4f01\u696d\u304c\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u306b\u95a2\u3059\u308b\u7a76\u6975\u306e\u81ea\u5728\u6027\u3068\u5c06\u6765\u6027\u306e\u9ad8\u3044\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3068\u30a4\u30f3\u30d5\u30e9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u300d\u3068\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u793e\u3001Genesys Multicloud Solutions\u62c5\u5f53Executive Vice President\u306eBarry O\u2019Sullivan\u306f\u8a71\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>\u300c\u307b\u3068\u3093\u3069\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u4f01\u696d\u306b\u3068\u3063\u3066\u3001\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\uff11\u793e\u3060\u3051\u306e\u30af\u30e9\u30a6\u30c9\u3067\u30d3\u30b8\u30cd\u30b9\u3092\u904b\u55b6\u3059\u308b\u306e\u306f\u73fe\u5b9f\u7684\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u30de\u30eb\u30c1\u30af\u30e9\u30a6\u30c9\u3053\u305d\u304c\u9032\u3080\u3079\u304d\u9053\u3067\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u6211\u3005\u306e\u304a\u5ba2\u69d8\u306b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3078\u306e\u6295\u8cc7\u3092\u6700\u9069\u5316\u3057\u306a\u304c\u3089\u3001\u304a\u5ba2\u69d8\u306e\u8981\u4ef6\u306b\u6700\u9069\u306a\u30af\u30e9\u30a6\u30c9\u74b0\u5883\u3092\u69cb\u7bc9\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u591a\u69d8\u6027\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u300d\u3068\u3001NTT LTD\u3001Customer Experience\u62c5\u5f53Global Senior Vice President\u306eRobert Allman\u6c0f\u306f\u8a71\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>\u300c\u7d50\u679c\u306f\u660e\u3089\u304b\u3067\u3001\u30af\u30e9\u30a6\u30c9\u3053\u305d\u304c\u7b54\u3048\u3067\u3059\u3002\u3057\u304b\u3057\u5927\u4f01\u696d\u3001\u7279\u306b\u5927\u898f\u6a21\u3067\u30b0\u30ed\u30fc\u30d0\u30eb\u306b\u5c55\u958b\u3057\u3066\u3044\u308b\u4f01\u696d\u306f\u3001CX\u306e\u30af\u30e9\u30a6\u30c9\u5909\u9769\u3092\u3069\u306e\u3088\u3046\u306b\u9054\u6210\u3055\u308c\u308b\u304b\u306b\u3064\u3044\u3066\u6295\u7968\u3057\u305f\u3044\u3068\u601d\u3063\u3066\u3044\u307e\u3059\u3002Genesys Multicloud CX\u306f\u3001\u30af\u30e9\u30a6\u30c9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3001\u5c0e\u5165\u30e2\u30c7\u30eb\u3001\u7ba1\u7406\u30a2\u30d7\u30ed\u30fc\u30c1\u306e\u9078\u629e\u80a2\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u3054\u3068\u306e\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u3066\u69cb\u7bc9\u3067\u304d\u308b\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u6700\u65b0\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u6d3b\u7528\u3057\u3066\u3001\u304a\u5ba2\u69d8\u3092\u7e4b\u304e\u6b62\u3081\u308b\u3088\u3046\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002\u300d\u3068\u3001McGee-Smith Analytics\u3001President\u306eSheila McGee-Smith\u6c0f\u306f\u8a71\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<\/ul>\n<p><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066<\/strong><br \/>\n\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u4e16\u754c100\u30ab\u56fd\u4ee5\u4e0a\u306b\u304a\u3044\u3066\u3001\u6bce\u5e74700\u5104\u4ef6\u4ee5\u4e0a\u306e\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002\u30af\u30e9\u30a6\u30c9\u3068AI\u306e\u30d1\u30ef\u30fc\u3092\u901a\u3058\u3066\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306f\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30bb\u30fc\u30eb\u30b9\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3051\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30e2\u30fc\u30e1\u30f3\u30c8\u3092\u3064\u306a\u3050\u3068\u3068\u3082\u306b\u3001\u5f93\u696d\u54e1\u306e\u4f53\u9a13\u3082\u6539\u5584\u3057\u307e\u3059\u3002Experiences as a Service<sup>SM<\/sup>\u306e\u30d1\u30a4\u30aa\u30cb\u30a2\u3068\u3057\u3066\u3001\u4f01\u696d\u898f\u6a21\u306b\u95a2\u4fc2\u306a\u304f\u3001\u3059\u3079\u3066\u306e\u4f01\u696d\u304c\u771f\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3092\u5927\u898f\u6a21\u306b\u3001\u5171\u611f\u3092\u6301\u3063\u3066\u304b\u304b\u308f\u308a\u3001\u4fe1\u983c\u3068\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u80b2\u307f\u307e\u3059\u3002\u3053\u308c\u3089\u306f\u3001\u30d1\u30d6\u30ea\u30c3\u30af\u30fb\u30af\u30e9\u30a6\u30c9\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u4e16\u754c\u3067\u30ea\u30fc\u30c9\u3059\u308b\u3001\u30aa\u30fc\u30eb\u30a4\u30f3\u30fb\u30ef\u30f3\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306eGenesys Cloud\u2122\u306b\u3088\u3063\u3066\u5b9f\u73fe\u3055\u308c\u3001\u8fc5\u901f\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3001\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3\u3001\u67d4\u8edf\u6027\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u8a73\u3057\u304f\u306f\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\">www.genesys.com\/ja-jp<\/a>\u3092\u3054\u89a7\u4e0b\u3055\u3044\u3002<\/p>\n<p><strong>\uff1c\u672c\u30ea\u30ea\u30fc\u30b9\u306b\u95a2\u3059\u308b\u5831\u9053\u95a2\u4fc2\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u4e0b\u8a18\u306b\u304a\u9858\u3044\u81f4\u3057\u307e\u3059\u3002\uff1e<\/strong><br \/>\n\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u682a\u5f0f\u4f1a\u793e\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u672c\u90e8<br \/>\n\u6589\u85e4 \u54f2\u4e5f<br \/>\nTel: 03-5989-1430<br \/>\nEmail: <a href=\"mailto:tetsuya.saito@genesys.com\">tetsuya.saito@genesys.com<\/a><\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u5e83\u5831\u4e8b\u52d9\u5c40\uff08Vertigo\u5185\uff09<br \/>\n\u30b6\u30d0\u30f4\u30a1\u30fb\u30a2\u30ec\u30af\u30b5\u30f3\u30c9\u30eb<br \/>\nTel: 080-4178-2393<br \/>\nEmail: <a href=\"mailto:alex@vertigo.jp\">alex@vertigo.jp<\/a><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column][vc_column_text] \u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u306f\u696d\u754c\u521d\u3068\u306a\u308bGenesys Multicloud CX\u306e\u30de\u30eb\u30c1\u30af\u30e9\u30a6\u30c9\u30fb\u30a2 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