{"id":315376,"date":"2020-05-19T20:30:57","date_gmt":"2020-05-20T03:30:57","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=315376"},"modified":"2020-05-21T20:13:16","modified_gmt":"2020-05-22T03:13:16","slug":"200520_zoom_integration","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/200520_zoom_integration","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001Zoom\u3068\u306e\u9023\u643a\u3067\u5f93\u696d\u54e1\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u9867\u5ba2\u4f53\u9a13\u3092\u6539\u5584"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<p><strong class=\"text-28 text-26\"><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u3001Zoom\u3068\u306e\u9023\u643a\u3067\u5f93\u696d\u54e1\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u9867\u5ba2\u4f53\u9a13\u3092\u6539\u5584<br \/>\n<\/strong><\/strong><em>Genesys Cloud\u304c\u30af\u30e9\u30a6\u30c9\u578b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30b5\u30fc\u30d3\u30b9\u3068\u3057\u3066\u521d\u3068\u306a\u308bZoom Phone\u3068Zoom\u30df\u30fc\u30c6\u30a3\u30f3\u30b0\u306e\u4e21\u30b5\u30fc\u30d3\u30b9\u3068\u306e\u7d71\u5408\u3092\u5b9f\u73fe<br \/>\n<\/em><\/p>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:1px\"><\/span>[vc_column_text]<\/p>\n<p>2020\u5e745\u670820\u65e5 [\u65e5\u672c\u8a9e\u8a33]<\/p>\n<p><strong>\u30b5\u30f3\u30d5\u30e9\u30f3\u30b7\u30b9\u30b3 <\/strong><strong>\u2014 2020<\/strong><strong>\u5e745<\/strong><strong>\u670819<\/strong><strong>\u65e5 <\/strong><strong>\u2014<\/strong><a href=\"https:\/\/www.genesys.com\/ja-jp\/solutions\/customer-service\">\u30af\u30e9\u30a6\u30c9\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/a>\u304a\u3088\u3073\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u30de\u30fc\u30b1\u30c3\u30c8\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b<a href=\"https:\/\/www.genesys.com\/ja-jp\">\u30b8\u30a7\u30cd\u30b7\u30b9<\/a>\u306f\u3001Zoom Video Communications, Inc. (NASDAQ:ZM) \u3068\u4f01\u696d\u5185\u306e\u30c1\u30fc\u30e0\u304c\u3088\u308a\u52b9\u7387\u7684\u306b\u5171\u540c\u4f5c\u696d\u3067\u304d\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u63d0\u4f9b\u306b\u5411\u3051\u305f\u63d0\u643a\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u65b0\u305f\u306bZoom Phone\u304a\u3088\u3073Zoom\u30df\u30fc\u30c6\u30a3\u30f3\u30b0\u3068Genesys Cloud\u2122\u306e\u7d71\u5408\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u3063\u3066\u3001\u5c0e\u5165\u4f01\u696d\u306f\u5168\u793e\u7684\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u6226\u7565\u306e\u5f37\u5316\u3068\u3001\u30d3\u30b8\u30cd\u30b9\u5168\u4f53\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001Zoom Phone\u3068Zoom\u30df\u30fc\u30c6\u30a3\u30f3\u30b0\u306e\u4e21\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u7d71\u5408\u3092\u5b9f\u73fe\u3057\u305f\u6700\u521d\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u63d0\u4f9b\u3059\u308b\u30bb\u30ad\u30e5\u30a2\u306a\u30d1\u30d6\u30ea\u30c3\u30af\u30fb\u30af\u30e9\u30a6\u30c9\u578b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068Zoom\u306e\u30d3\u30c7\u30aa\u30d5\u30a1\u30fc\u30b9\u30c8\u306e\u30d3\u30b8\u30cd\u30b9\u901a\u8a71\u304a\u3088\u3073\u4f1a\u8b70\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u67d4\u8edf\u6027\u3068\u7ba1\u7406\u6027\u3092\u5411\u4e0a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u4e21\u793e\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306fIT\u30b5\u30dd\u30fc\u30c8\u3092\u307b\u3068\u3093\u3069\u5fc5\u8981\u3068\u305b\u305a\u306b\u7c21\u5358\u306b\u8a2d\u5b9a\u3067\u304d\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u7d71\u5408\u3055\u308c\u305f\u5358\u4e00\u306e\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u5f93\u696d\u54e1\u306f\u696d\u754c\u3092\u30ea\u30fc\u30c9\u3059\u308b\u4e21\u30af\u30e9\u30a6\u30c9\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u7c21\u5358\u306b\u30a2\u30af\u30bb\u30b9\u3057\u3001\u751f\u7523\u6027\u3092\u9ad8\u3081\u308b\u3068\u3068\u3082\u306b\u3088\u308a\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u3068Zoom\u4e21\u793e\u5171\u901a\u306e\u5c0e\u5165\u4f01\u696d\u3067\u3042\u308b<a href=\"https:\/\/www.genesys.com\/press?release=122770\">Company Nurse<\/a>\u304a\u3088\u3073Sentinel Benefits and Financial Group\u306f\u3001\u7d71\u5408\u306b\u3088\u3063\u3066\u3082\u305f\u3089\u3055\u308c\u308b\u30e1\u30ea\u30c3\u30c8\u306b\u5927\u304d\u306a\u671f\u5f85\u3092\u5bc4\u305b\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u52b4\u50cd\u707d\u5bb3\u306b\u304a\u3051\u308b\u30d7\u30ec\u30df\u30a2\u30fb\u30ca\u30fc\u30b9\u30fb\u30c8\u30ea\u30a2\u30fc\u30b8\u53ca\u3073\u50b7\u5bb3\u5831\u544a\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308bCompany Nurse\u306e\u6700\u9ad8\u6280\u8853\u8cac\u4efb\u8005\u3067\u3042\u308bHenry Svendblad\u6c0f\u306f \u300cZoom\u3068\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u9023\u643a\u3059\u308b\u3053\u3068\u3067\u3001\u79c1\u305f\u3061\u306e\u3088\u3046\u306a\u4f01\u696d\u306f\u3088\u308a\u7c21\u5358\u306b\u30af\u30e9\u30a6\u30c9\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3068\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6700\u5927\u9650\u306b\u6d3b\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u5f53\u793e\u306e\u793e\u54e1\u306f\u3059\u3067\u306b\u4e21\u793e\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u5229\u7528\u3057\u3066\u3044\u307e\u3059\u304c\u3001\u3088\u308a\u7dca\u5bc6\u306a\u7d71\u5408\u306b\u3088\u3063\u3066Genesys Cloud\u306e\u30a4\u30f3\u30b9\u30bf\u30f3\u30b9\u5185\u304b\u3089Zoom\u30d3\u30c7\u30aa\u30df\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u958b\u59cb\u3059\u308b\u306a\u3069\u3001\u3088\u308a\u7c21\u5358\u306b\u5171\u540c\u4f5c\u696d\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u9060\u9694\u30c8\u30ea\u30a2\u30fc\u30b8\u6a5f\u80fd\u3092\u62e1\u5f35\u3059\u308b\u3053\u3068\u3067\u3001\u3053\u308c\u3089\u306e\u65b0\u6a5f\u80fd\u3092\u6700\u521d\u306b\u6d3b\u7528\u3059\u308b\u4f01\u696d\u306b\u306a\u308b\u3053\u3068\u3092\u5b09\u3057\u304f\u601d\u3044\u307e\u3059\u3002\u300d \u3068\u8a71\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30d5\u30a3\u30ca\u30f3\u30b7\u30e3\u30eb\u30fb\u30d7\u30e9\u30f3\u30cb\u30f3\u30b0\u3068\u6295\u8cc7\u5546\u54c1\u304a\u3088\u3073\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u5927\u624b\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u3067\u3042\u308bSentinel\u306e\u30a4\u30f3\u30d5\u30e9\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u30d0\u30a4\u30b9\u30d7\u30ec\u30b8\u30c7\u30f3\u30c8\u517c\u30c7\u30a3\u30ec\u30af\u30bf\u30fc\u3067\u3042\u308bDouglas Walker\u6c0f\u306f \u300c\u5f53\u793e\u306e\u5f93\u696d\u54e1\u306f\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3084\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u305f\u3081\u306b\u3001\u5e38\u306b\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u5207\u308a\u66ff\u3048\u3066\u3044\u307e\u3059\u3002\u4e21\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u7d71\u5408\u306b\u3088\u3063\u3066\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u62c5\u5f53\u8005\u306f<a href=\"https:\/\/www.genesys.com\/ja-jp\/genesys-cloud\">Genesys Cloud<\/a>\u306e\u3059\u3079\u3066\u306e\u6a5f\u80fd\u3092\u4f7f\u3044\u306a\u304c\u3089\u3001\u4f1a\u793e\u5185\u306eZoom\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u5229\u7528\u3059\u308b\u4ed6\u306e\u90e8\u9580\u3068\u306e\u9023\u643a\u304c\u3088\u308a\u7c21\u5358\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u3063\u3066\u3001\u304a\u5ba2\u69d8\u306e\u554f\u984c\u3092\u8fc5\u901f\u306b\u6700\u521d\u306e\u554f\u3044\u5408\u308f\u305b\u3067\u89e3\u6c7a\u3067\u304d\u308b\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002\u300d \u3068\u3001\u8a71\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>\u7d71\u5408\u306e\u6982\u8981<\/strong><\/p>\n<ul>\n<li>Genesys Cloud\u306e\u9867\u5ba2\u306f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u97f3\u58f0\u30ad\u30e3\u30ea\u30a2\u3068\u3057\u3066Zoom Phone\u3092\u9078\u3076\u3053\u3068\u304c\u53ef\u80fd\u3002\u305d\u306e\u7d50\u679c\u3001Zoom\u306e\u5805\u7262\u306aPBX\u6a5f\u80fd\u3068\u3001AI\u3092\u30d9\u30fc\u30b9\u306b\u3057\u305f\u81ea\u52d5\u5316\u304a\u3088\u3073\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u6a5f\u80fd\u3001\u97f3\u58f0\u304a\u3088\u3073\u30c7\u30b8\u30bf\u30eb\u30fb\u30c1\u30e3\u30cd\u30eb\u306e\u30b5\u30dd\u30fc\u30c8\u3068\u3044\u3063\u305f\u696d\u754c\u30c8\u30c3\u30d7\u30af\u30e9\u30b9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u6a5f\u80fd\u3092\u6301\u3064Genesys Cloud\u3068\u306e\u9023\u643a\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002<\/li>\n<li>Genesys Cloud\u3092\u4f7f\u7528\u3057\u3066\u3044\u308b\u5f93\u696d\u54e1\u306f\u3001\u30c7\u30a3\u30ec\u30af\u30c8\u30ea\u306e\u7d71\u5408\u3068\u30d7\u30ec\u30bc\u30f3\u30b9\u6a5f\u80fd\u3092\u6d3b\u7528\u3057\u3066\u3001\u4efb\u610f\u306e\u90e8\u9580\u306eZoom Phone\u30e6\u30fc\u30b6\u30fc\u3068\u76f4\u63a5\u63a5\u7d9a\u3057\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306b\u8fc5\u901f\u306b\u5bfe\u5fdc\u3067\u304d\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u8acb\u6c42\u306e\u554f\u984c\u306b\u3064\u3044\u3066\u9867\u5ba2\u3068\u96fb\u8a71\u3067\u4f1a\u8a71\u3059\u308b\u969b\u3001\u5f93\u696d\u54e1\u306fGenesys Cloud\u5185\u304b\u3089Zoom\u306e\u30c7\u30a3\u30ec\u30af\u30c8\u30ea\u3092\u4f7f\u7528\u3057\u3066\u3001\u9069\u5207\u306a\u30c1\u30fc\u30e0\u30e1\u30f3\u30d0\u30fc\u3092\u8fc5\u901f\u306b\u898b\u3064\u3051\u3001\u76f8\u8ac7\u304c\u53ef\u80fd\u304b\u3069\u3046\u304b\u3092\u30c1\u30a7\u30c3\u30af\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/li>\n<li>\u30e6\u30fc\u30b6\u30fc\u306f\u3001\u30af\u30ea\u30c3\u30af\u30fb\u30c8\u30a5\u30fb\u30b3\u30fc\u30eb\u306b\u3088\u308b\u767a\u4fe1\u3084Genesys Cloud\u3068Zoom Phone\u9593\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u8ee2\u9001\u306a\u3069\u3001\u3088\u308a\u52b9\u7387\u7684\u306a\u4f5c\u696d\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/li>\n<li>\u3059\u3079\u3066\u306e\u5f93\u696d\u54e1\u306f\u3001Genesys Cloud\u3092\u96e2\u308c\u308b\u3053\u3068\u306a\u304f\u3001Zoom Meetings\u3092\u4ecb\u3057\u3066\u540c\u50da\u3068\u8fc5\u901f\u306b\u5171\u540c\u4f5c\u696d\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30b7\u30b9\u30c6\u30e0\u9593\u3092\u5207\u308a\u66ff\u3048\u305f\u308a\u3001\u7570\u306a\u308b\u30c7\u30a3\u30ec\u30af\u30c8\u30ea\u3092\u691c\u7d22\u3057\u3066\u540c\u50da\u306b\u9023\u7d61\u3059\u308b\u5fc5\u8981\u304c\u306a\u304f\u306a\u308a\u3001\u4f01\u696d\u5168\u4f53\u3067\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u793e\u5185\u306e\u30d3\u30c7\u30aa\u30fb\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/li>\n<li>\u304a\u5ba2\u69d8\u306b\u5bfe\u5fdc\u3059\u308b\u30b9\u30bf\u30c3\u30d5\u3001\u7ba1\u7406\u30b9\u30bf\u30c3\u30d5\u3001\u904b\u7528\u30b9\u30bf\u30c3\u30d5\u306f\u97f3\u58f0\u3068\u30d3\u30c7\u30aa\u3092\u540c\u6642\u306b\u4f7f\u7528\u3067\u304d\u308b\u305f\u3081\u3001\u793e\u5185\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u304c\u5bb9\u6613\u306b\u306a\u308a\u307e\u3059\u3002Genesys Cloud\u30e6\u30fc\u30b6\u30fc\u306fZoom\u306e\u9332\u753b\u3068\u753b\u9762\u5171\u6709\u3082\u5229\u7528\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>Zoom\u306e\u5275\u696d\u8005\u3067CEO\u306e\u30a8\u30ea\u30c3\u30af\u30fb\u30e4\u30f3\u6c0f\u306f \u300cZoom\u3068Genesys Cloud\u306e\u6a5f\u80fd\u3092\u4e00\u4f53\u3068\u306a\u3063\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u5f93\u696d\u54e1\u3068\u6d88\u8cbb\u8005\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u304a\u3051\u308b\u65b0\u3057\u3044\u30b9\u30bf\u30f3\u30c0\u30fc\u30c9\u3092\u6253\u3061\u7acb\u3066\u3066\u3044\u307e\u3059\u3002\u4f01\u696d\u306f\u3001\u5805\u7262\u306a\u30d3\u30c7\u30aa\u30d5\u30a1\u30fc\u30b9\u30c8\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u3001Genesys 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Cloud\u306e\u7d44\u307f\u5408\u308f\u305b\u306f\u307e\u3055\u306b\u305d\u308c\u3092\u5b9f\u73fe\u3059\u308b\u3082\u306e\u3067\u3059\u3002\u79c1\u305f\u3061\u306f\u4e00\u7dd2\u306b\u306a\u3063\u3066\u3001\u72ec\u81ea\u6027\u306e\u3042\u308b\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u9867\u5ba2\u4f53\u9a13\u3068\u5f93\u696d\u54e1\u4f53\u9a13\u306b\u3088\u3063\u3066\u4f01\u696d\u306e\u5dee\u5225\u5316\u3092\u652f\u63f4\u3057\u307e\u3059\u3002\u300d<\/p>\n<p>&nbsp;<\/p>\n<p>\u5c0e\u5165\u3092\u52a0\u901f\u3059\u308b\u305f\u3081\u306b\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u3068Zoom\u306f\u5171\u540c\u3067\u5e02\u5834\u958b\u62d3\u6226\u7565\u306b\u53d6\u308a\u7d44\u3093\u3067\u3044\u307e\u3059\u30022020\u5e74\u7b2c2\u56db\u534a\u671f\u4e2d\u306b\u7d71\u5408\u306b\u3088\u308b\u3059\u3079\u3066\u306e\u6a5f\u80fd\u304c\u5229\u7528\u53ef\u80fd\u306b\u306a\u308b\u898b\u8fbc\u307f\u3067\u3059\u3002\u8a73\u7d30\u306b\u3064\u3044\u3066\u306fWeb\u30bb\u30df\u30ca\u30fc\u3001<a href=\"https:\/\/www.genesys.com\/webinars\/genesys-zoom-seamless-cloud-communications-for-great-customer-experiences\">Genesys + Zoom: Seamless cloud communications for great customer experiences<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066<br \/>\n<\/strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u4e16\u754c100\u30ab\u56fd\u4ee5\u4e0a\u306b\u304a\u3044\u3066\u3001\u6bce\u5e74700\u5104\u4ef6\u4ee5\u4e0a\u306e\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002\u30af\u30e9\u30a6\u30c9\u3068AI\u306e\u30d1\u30ef\u30fc\u3092\u901a\u3058\u3066\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306f\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30bb\u30fc\u30eb\u30b9\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3051\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30e2\u30fc\u30e1\u30f3\u30c8\u3092\u3064\u306a\u3050\u3068\u3068\u3082\u306b\u3001\u5f93\u696d\u54e1\u306e\u4f53\u9a13\u3082\u6539\u5584\u3057\u307e\u3059\u3002Experiences as a Service<sup>SM<\/sup>\u306e\u30d1\u30a4\u30aa\u30cb\u30a2\u3068\u3057\u3066\u3001\u4f01\u696d\u898f\u6a21\u306b\u95a2\u4fc2\u306a\u304f\u3001\u3059\u3079\u3066\u306e\u4f01\u696d\u304c\u771f\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3092\u5927\u898f\u6a21\u306b\u3001\u5171\u611f\u3092\u6301\u3063\u3066\u304b\u304b\u308f\u308a\u3001\u4fe1\u983c\u3068\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u80b2\u307f\u307e\u3059\u3002\u3053\u308c\u3089\u306f\u3001\u30d1\u30d6\u30ea\u30c3\u30af\u30fb\u30af\u30e9\u30a6\u30c9\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u4e16\u754c\u3067\u30ea\u30fc\u30c9\u3059\u308b\u3001\u30aa\u30fc\u30eb\u30a4\u30f3\u30fb\u30ef\u30f3\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306eGenesys Cloud\u2122\u306b\u3088\u3063\u3066\u5b9f\u73fe\u3055\u308c\u3001\u8fc5\u901f\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3001\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3\u3001\u67d4\u8edf\u6027\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u8a73\u3057\u304f\u306f\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\">www.genesys.com\/ja-jp<\/a>\u3092\u3054\u89a7\u4e0b\u3055\u3044\u3002<\/p>\n<p>\uff1c\u672c\u30ea\u30ea\u30fc\u30b9\u306b\u95a2\u3059\u308b\u5831\u9053\u95a2\u4fc2\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u4e0b\u8a18\u306b\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\uff1e<br \/>\n\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u682a\u5f0f\u4f1a\u793e\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u672c\u90e8<br \/>\n\u6589\u85e4 \u54f2\u4e5f<br \/>\nTel: 03-5989-1430<br \/>\nEmail: <a href=\"mailto:tetsuya.saito@genesys.com\">tetsuya.saito@genesys.com<\/a><\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u5e83\u5831\u4e8b\u52d9\u5c40\uff08Vertigo\u5185\uff09<br \/>\n\u30b6\u30d0\u30f4\u30a1\u30fb\u30a2\u30ec\u30af\u30b5\u30f3\u30c9\u30eb<br \/>\nTel: 080-4178-2393<br \/>\nEmail: <a href=\"mailto:alex@vertigo.jp\">alex@vertigo.jp<\/a><\/p>\n<p>&nbsp;<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column][vc_column_text] \u30b8\u30a7\u30cd\u30b7\u30b9\u3001Zoom\u3068\u306e\u9023\u643a\u3067\u5f93\u696d\u54e1\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u9867\u5ba2\u4f53\u9a13\u3092\u6539\u5584 Genesys Cloud\u304c\u30af\u30e9\u30a6\u30c9\u578b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3 [&hellip;]<\/p>\n","protected":false},"author":344,"featured_media":0,"template":"","class_list":["post-315376","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"05\/20\/2020","utm_pass":false,"disable_chat":false,"meta_title":"","meta_description":"\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001Zoom\u3068\u306e\u63d0\u643a\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002 Genesys Cloud\u306f\u30af\u30e9\u30a6\u30c9\u578b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30b5\u30fc\u30d3\u30b9\u3068\u3057\u3066\u521d\u3081\u3066\u3001Zoom Phone\u3068Zoom\u30df\u30fc\u30c6\u30a3\u30f3\u30b0\u306e\u4e21\u30b5\u30fc\u30d3\u30b9\u3068\u306e\u7d71\u5408\u3092\u5b9f\u73fe\u3057\u305f\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002Genesys Cloud\u3068Zoom\u306e\u7d71\u5408\u306b\u3088\u308a\u3001\u5c0e\u5165\u4f01\u696d\u306f\u5168\u793e\u7684\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u6226\u7565\u306e\u5f37\u5316\u3068\u3001\u30d3\u30b8\u30cd\u30b9\u5168\u4f53\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002","no_index":false,"no_follow":false,"meta_twitter_image":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_image":315855,"meta_facebook_title":"","meta_facebook_description":""},"news_date":"2020-05-20","_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/315376","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/announcements"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/344"}],"version-history":[{"count":4,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/315376\/revisions"}],"predecessor-version":[{"id":315857,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/315376\/revisions\/315857"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=315376"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}