{"id":266843,"date":"2020-04-05T22:17:19","date_gmt":"2020-04-06T05:17:19","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=266843"},"modified":"2022-04-19T21:06:11","modified_gmt":"2022-04-20T04:06:11","slug":"200406_rapid_response","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/200406_rapid_response","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001COVID-19\u5bfe\u7b56\u30d7\u30ed\u30b0\u30e9\u30e0\u3067Genesys Cloud\u3092\u7121\u511f\u63d0\u4f9b \u7dca\u6025\u5bfe\u5fdc\u3084\u5728\u5b85\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u77ed\u671f\u9593\u3067\u306e\u8a2d\u7f6e\u3092\u652f\u63f4"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<p><strong class=\"text-28 text-26\"><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u3001COVID-19\u5bfe\u7b56\u30d7\u30ed\u30b0\u30e9\u30e0\u3067Genesys 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<\/strong><strong>\u2014<\/strong> COVID-19\u306b\u3088\u308b\u30d1\u30f3\u30c7\u30df\u30c3\u30af\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306b\u3001\u73fe\u5728\u3001\u3042\u3089\u3086\u308b\u4f01\u696d\u3084\u56e3\u4f53\u304c\u5f93\u696d\u54e1\u306e\u5b89\u5168\u3092\u78ba\u4fdd\u3057\u306a\u304c\u3089\u3001\u5897\u3048\u7d9a\u3051\u308b\u554f\u3044\u5408\u308f\u305b\u3078\u306e\u5bfe\u5fdc\u306b\u82e6\u616e\u3059\u308b\u4e2d\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/solutions\/customer-service\">\u30af\u30e9\u30a6\u30c9\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/a>\u304a\u3088\u3073\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u30de\u30fc\u30b1\u30c3\u30c8\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b<a href=\"https:\/\/www.genesys.com\/ja-jp\">\u30b8\u30a7\u30cd\u30b7\u30b9<\/a>\u306f\u3001\u3053\u306e\u3088\u3046\u306a\u8ab2\u984c\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306b\u3001\u65b0\u305f\u306aCOVID-19\u5bfe\u7b56\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u63d0\u4f9b\u3092\u958b\u59cb\u3059\u308b\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092<a href=\"https:\/\/www.genesys.com\/ja-jp\/campaign\/request-a-demo\">\u3054\u5229\u7528\u3055\u308c\u3066\u3044\u308b\u304a\u5ba2\u69d8<\/a>\u306e\u307f\u306a\u3089\u305a\u3001\u3042\u3089\u3086\u308b\u4f01\u696d\u3001\u653f\u5e9c\u6a5f\u95a2\u3001\u975e\u55b6\u5229\u56e3\u4f53\u306b\u304a\u3044\u3066\u3001Genesys Cloud\u3092\u671f\u9593\u9650\u5b9a\u3067\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u7533\u3057\u8fbc\u307f\u5b8c\u4e86\u304b\u308948\u6642\u9593\u4ee5\u5185\u306b\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u7d44\u7e54\u3092\u7acb\u3061\u4e0a\u3052\u3001\u7dca\u6025\u5bfe\u5fdc\u3084\u5728\u5b85\u3067\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u77ed\u671f\u9593\u3067\u5c0e\u5165\u3044\u305f\u3060\u3051\u307e\u3059\u3002<\/p>\n<p>COVID-19\u306e\u611f\u67d3\u62e1\u5927\u306b\u4f34\u3044\u3001Arise-Europe\u3001City of Helsinki\u3001eFinancial\u3001FMI Call Centre\u3001Gleaners Food Bank\u3001Home Credit\u3001JPIMedia\u3001Ly.com\u3001Ping-An Insurance\u3001\u6771\u4eac\u500b\u5225\u6307\u5c0e\u5b66\u9662\u306a\u3069\u3001\u4e16\u754c\u3067700\u4ee5\u4e0a\u306e\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30e6\u30fc\u30b6\u30fc\u4f01\u696d\u304c\u9867\u5ba2\u304b\u3089\u306e\u6025\u5897\u3059\u308b\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306b\u3001\u5728\u5b85\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3078\u306e\u5c0e\u5165\u3001\u5730\u7406\u7684\u306a\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u5909\u66f4\u3068\u3044\u3063\u305f\u5bfe\u5fdc\u3092\u3059\u3059\u3081\u3066\u3044\u307e\u3059\u3002\u3059\u3067\u306b\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u65e2\u5b58\u30e6\u30fc\u30b6\u30fc\u5411\u3051\u306e\u5bfe\u7b56\u30d7\u30ed\u30b0\u30e9\u30e0\u306b\u3088\u3063\u3066\u30012\u6708\u4ee5\u964d\u300150\u4e07\u4eba\u4ee5\u4e0a\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u5728\u5b85\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u3042\u308b\u5927\u624b\u91d1\u878d\u30b5\u30fc\u30d3\u30b9\u4f01\u696d\u306f\u3001\u30aa\u30d5\u30a3\u30b9\u5185\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u62c5\u5f53\u8005\u7d041\u4e07\u4eba\u3092\u6570\u65e5\u3067\u5728\u5b85\u52e4\u52d9\u306b\u79fb\u884c\u3057\u307e\u3057\u305f\u3002\u540c\u793e\u306f\u3055\u3089\u306b5,000\u4eba\u3092\u5728\u5b85\u52e4\u52d9\u3055\u305b\u308b\u8a08\u753b\u3067\u3059\u3002\u305d\u306e\u4e00\u65b9\u3067\u3001\u9867\u5ba2\u3068\u306e\u53d6\u5f15\u306f\u6025\u5897\u3057\u3001\u901a\u5e38\u306e2\u500d\u3068\u306a\u308b300\u4e07\u4ef6\u306e\u9867\u5ba2\u5bfe\u5fdc\u3092\u51e6\u7406\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u3042\u308b\u30d5\u30a9\u30fc\u30c1\u30e5\u30f350\u793e\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u4f1a\u793e\u306f\u3001 COVID-19 \u306e\u611f\u67d3\u767a\u751f\u5730\u57df\u306b\u3042\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u9589\u9396\u3057\u3001\u3059\u3079\u3066\u306e\u901a\u8a71\u3092\u4ed6\u306e\u56fd\u3067\u5bfe\u5fdc\u3059\u308b\u3088\u3046\u306b\u3057\u307e\u3057\u305f\u3002IVR\u306e\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3068\u3001\u305d\u308c\u306b\u4f34\u3046\u30b3\u30fc\u30eb\u30fb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u518d\u8abf\u6574\u3059\u308b\u3053\u3068\u3067\u3001\u4e16\u754c\u4e2d\u306e\u4f55\u5343\u3082\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u6570\u65e5\u4ee5\u5185\u306b\u4eee\u60f3\u696d\u52d9\u306b\u79fb\u884c\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u3042\u308b\u5927\u898f\u6a21\u306a\u5dde\u653f\u5e9c\u6a5f\u95a2\u3067\u306f\u30013,000\u4eba\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30921\u65e5\u3067\u30ea\u30e2\u30fc\u30c8\u30fb\u30aa\u30d5\u30a3\u30b9\u306b\u5207\u308a\u66ff\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3057\u305f\u3002\u307e\u305f\u3001\u308f\u305a\u304b3\u65e5\u9593\u3067400\u4eba\u306e\u65b0\u3057\u3044\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3082\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u65e5\u672c\u306b\u304a\u3044\u3066\u3082\u3001\u6628\u5e7412\u6708\u306bGenesys Cloud\u3092\u5c0e\u5165\u3057\u305f<a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/191219_tkg_purecloud\">\u6771\u4eac\u500b\u5225\u6307\u5c0e\u5b66\u9662<\/a>\u69d8\u3067\u306f\u3001BCP\uff08\u4e8b\u696d\u7d99\u7d9a\u8a08\u753b\uff09\u306e\u5f37\u5316\u3084\u3001\u52b4\u50cd\u6642\u9593\u304c\u9650\u5b9a\u3055\u308c\u308b\u793e\u54e1\u304c\u6d3b\u8e8d\u3067\u304d\u308b\u6a5f\u4f1a\u3092\u5275\u51fa\u3059\u308b\u305f\u3081\u3001Genesys 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\/>\n<\/strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306eCOVID-19\u5bfe\u7b56\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u3054\u5229\u7528\u3044\u305f\u3060\u304f\u3053\u3068\u3067\u3001\u4f01\u696d\u304a\u3088\u3073\u56e3\u4f53\u306f\u3001\u30ed\u30b1\u30fc\u30b7\u30e7\u30f3\u306b\u304b\u304b\u308f\u3089\u305a\u9867\u5ba2\u3084\u793e\u54e1\u540c\u58eb\u3068\u306e\u52b9\u679c\u7684\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u624b\u6bb5\u3092\u642d\u8f09\u3057\u305f\u30bb\u30ad\u30e5\u30a2\u306a\u30af\u30e9\u30a6\u30c9\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u77ed\u671f\u9593\u3067\u7acb\u3061\u4e0a\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u63d0\u4f9b\u3059\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u306f\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3084\u81ea\u52d5\u5316\u3001\u96fb\u8a71\u3068E\u30e1\u30fc\u30eb\u306e\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u30fb\u30ec\u30b3\u30fc\u30c7\u30a3\u30f3\u30b0\u3084\u5f93\u696d\u54e1\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30c4\u30fc\u30eb\u3068\u3044\u3063\u305f\u6a5f\u80fd\u304c\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3084\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306e\u74b0\u5883\u79fb\u884c\u3092\u5bb9\u6613\u306b\u3059\u308b\u305f\u3081\u3001\u30aa\u30f3\u30c7\u30de\u30f3\u30c9\u7814\u4fee\u3084\u6559\u80b2\u3082\u5229\u7528\u53ef\u80fd\u3067\u3059\u3002\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u4e3b\u306a\u5185\u5bb9\u306f\u3001\u65e2\u5b58\u306e\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u30fb\u30e6\u30fc\u30b6\u30fc\u306b\u3064\u3044\u3066\u306f\u3001\u7dca\u6025\u5bfe\u5fdc\u306b\u5fc5\u8981\u306a\u5897\u5e2d\u6570\u3092\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u578b\u30e9\u30a4\u30bb\u30f3\u30b9\u30d5\u30a1\u30a4\u30eb\u306b\u5207\u308a\u66ff\u3048\u3001\u30d7\u30ec\u30df\u30a2\u30e0\u306a\u3057\u306e\u30b7\u30fc\u30ba\u30ca\u30eb\u30e9\u30a4\u30bb\u30f3\u30b9\u3067\u63d0\u4f9b\u3001\u5fc5\u8981\u306a\u5728\u5b85\u30aa\u30da\u30ec\u30fc\u30bf\u6570\u306b\u5fdc\u3058\u3066\u65e2\u5b58\u30e9\u30a4\u30bb\u30f3\u30b9\u3092\u30ea\u30e2\u30fc\u30c8\u30e9\u30a4\u30bb\u30f3\u30b9\u306b90\u65e5\u66ab\u5b9a\u3067\u5909\u66f4\u3001Genesys 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\u3068\u3001Omdia\u3001Customer Engagement\u62c5\u5f53\u4e3b\u5e2d\u30a2\u30ca\u30ea\u30b9\u30c8\u306eKen Landoline\u6c0f\u306f\u8a71\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>COVID-19<\/strong><strong>\u5bfe\u7b56\u30d7\u30ed\u30b0\u30e9\u30e0\u306b\u5bfe\u3059\u308b\u304a\u5ba2\u69d8\u306e\u30b3\u30e1\u30f3\u30c8:<br \/>\n<\/strong>\u30d8\u30eb\u30b7\u30f3\u30ad\u5e02\u306f\u3001\u5730\u5143\u306e\u798f\u97f3\u30eb\u30fc\u30c6\u30eb\u6559\u4f1a\u306e\u6559\u533a\u3084\u6148\u5584\u56e3\u4f53\u3068\u5354\u529b\u3057\u3066\u3001COVID-19 \u306e\u5371\u6a5f\u4e0b\u306b\u304a\u3044\u3066\u3082\u5b89\u5fc3\u3057\u3066\u66ae\u3089\u305b\u308b\u3088\u3046\u306b\u30018\u4e07\u4eba\u4ee5\u4e0a\u306e\u9ad8\u9f62\u8005\u306b\u7a4d\u6975\u7684\u306b\u9023\u7d61\u3092\u53d6\u308c\u308b\u4f53\u5236\u3092\u6574\u3048\u307e\u3057\u305f\u3002Genesys 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Bank\u306f3\u6708\u4e2d\u65ec\u4ee5\u964d\u30011\u65e5\u306b\u98df\u6599\u3092\u63d0\u4f9b\u3059\u308b\u4e16\u5e2f\u6570\u304c\u3053\u308c\u307e\u3067\u306e3\u500d\u306b\u6fc0\u5897\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u307e\u3067\u63d0\u4f9b\u3057\u3066\u3053\u306a\u304b\u3063\u305f\u500b\u4eba\u306b\u5bfe\u3059\u308b\u98df\u54c1\u914d\u9054\u30b5\u30fc\u30d3\u30b9\u306e\u8981\u671b\u304c\u5897\u3048\u305f\u305f\u3081\u3067\u3057\u305f\u3002\u300c\u305f\u3063\u305f7\u65e5\u9593\u3067\u6025\u5897\u3059\u308b\u96fb\u8a71\u306b\u5bfe\u5fdc\u3067\u304d\u306a\u304f\u306a\u3063\u3066\u3044\u307e\u3057\u305f\u304c\u3001Genesys Cloud\u5c0e\u5165\u4ee5\u964d\u306f\u52b9\u7387\u7684\u306b\u7ba1\u7406\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u79c1\u305f\u3061\u306f\u73fe\u5728\u3001\u8a8d\u5b9a\u30d7\u30ed\u30bb\u30b9\u3092\u81ea\u52d5\u5316\u3057\u3001\u9069\u683c\u306a\u4e16\u5e2f\u3092\u7279\u5b9a\u3057\u3001\u98df\u6599\u3092\u5fc5\u8981\u3068\u3057\u3066\u3044\u308b\u4eba\u3005\u306b\u5c4a\u3051\u3089\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u300d\uff08Gleaners Food Bank\u3001\u793e\u9577\u517cCEO\u3001John Elliott\u6c0f\uff09<\/li>\n<li>JPIMedia\u306f\u3001\u5168\u56fd\u304a\u3088\u3073\u30ed\u30fc\u30ab\u30eb\u5730\u57df\u3092\u30ab\u30d0\u30fc\u3059\u308b\u82f1\u56fd\u6700\u5927\u7d1a\u306e\u30de\u30eb\u30c1\u30e1\u30c7\u30a3\u30a2\u30fb\u30ab\u30f3\u30d1\u30cb\u30fc\u3067\u3059\u3002\u300c\u653f\u5e9c\u306e\u52a9\u8a00\u306b\u6cbf\u3063\u3066\u3001\u308f\u305a\u304b5\u65e5\u3067450\u4eba\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u5728\u5b85\u30e2\u30c7\u30eb\u306b\u79fb\u884c\u3059\u308b\u3053\u3068\u306b\u6210\u529f\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30b3\u30de\u30fc\u30b7\u30e3\u30eb\u30fb\u30c1\u30fc\u30e0\u306f\u304a\u5ba2\u69d8\u3068\u306e\u95a2\u4fc2\u3092\u7dad\u6301\u3067\u304d\u307e\u3059\u3002\u300d\uff08JPIMedia\u3001\u30b3\u30de\u30fc\u30b7\u30e3\u30eb\u30fb\u30b7\u30b9\u30c6\u30e0\u90e8\u9580\u8cac\u4efb\u8005\u3001\u30ec\u30d9\u30ab\u30fb\u30a2\u30d3\u30eb\u6c0f\uff09<\/li>\n<li>\u6bce\u5e743\u5104\u4eba\u4ee5\u4e0a\u304c\u4ea4\u901a\u3084\u5bbf\u6cca\u306e\u624b\u914d\u3067\u5229\u7528\u3059\u308b\u4e2d\u56fd\u306e\u30aa\u30f3\u30e9\u30a4\u30f3\u65c5\u884c\u696d\u8005\u3001com\u306f\u65b0\u578b\u30b3\u30ed\u30ca\u30a6\u30a4\u30eb\u30b9\u304c\u8513\u5ef6\u3057\u305f\u65b0\u7bc0\u796d\u306e\u4f11\u6687\u671f\u9593\u3001\u5f53\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u5229\u7528\u3057\u307e\u3057\u305f\u3002\u300c\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30b5\u30dd\u30fc\u30c8\u306e\u304a\u304b\u3052\u3067\u3001\u305f\u3063\u305f2\u65e5\u9593\u3067\u6570\u5343\u3082\u306e\u30ea\u30e2\u30fc\u30c8\u30fb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30b5\u30fc\u30d3\u30b9\u306e\u6e96\u5099\u304c\u6574\u3044\u307e\u3057\u305f\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u4e2d\u56fd\u30c1\u30fc\u30e0\u306f\u3044\u3064\u3082\u3068\u540c\u3058\u3088\u3046\u306b\u3001\u3053\u306e\u96e3\u5c40\u3092\u514b\u670d\u3057\u3001\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u3001\u79c1\u305f\u3061\u3068\u4e00\u7dd2\u306b\u7acb\u3061\u4e0a\u304c\u3063\u3066\u304f\u308c\u307e\u3057\u305f\u300d\uff08Ly.com\u3001Customer Service Center\u62c5\u5f53CEO\u3001Yuchi Xiao\u6c0f\uff09<\/li>\n<\/ul>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u63d0\u4f9b\u3059\u308bCOVID-19\u5bfe\u7b56\u30d7\u30ed\u30b0\u30e9\u30e0\u306f\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092<a href=\"https:\/\/www.genesys.com\/ja-jp\/campaign\/request-a-demo\">\u3054\u5229\u7528\u3055\u308c\u3066\u3044\u308b\u304a\u5ba2\u69d8<\/a>\u306e\u307f\u306a\u3089\u305a\u3001\u3042\u3089\u3086\u308b\u4f01\u696d\u3001\u653f\u5e9c\u6a5f\u95a2\u3001\u975e\u55b6\u5229\u56e3\u4f53\u306b\u304a\u3044\u3066\u3054\u5229\u7528\u3044\u305f\u3060\u3051\u307e\u3059\u3002\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u5730\u57df\u306b\u3088\u3063\u3066\u63d0\u4f9b\u6761\u4ef6\u304c\u5909\u308f\u308b\u5834\u5408\u3082\u3042\u308a\u307e\u3059\u306e\u3067\u3042\u3089\u304b\u3058\u3081\u3054\u78ba\u8a8d\u4e0b\u3055\u3044\u3002\u5bfe\u8c61\u3068\u306a\u308b\u306e\u306f2020\u5e744\u670830\u65e5\u307e\u3067\u306b\u30b5\u30fc\u30d3\u30b9\u7d44\u7e54\u7acb\u3061\u4e0a\u3052\u306b\u5fc5\u8981\u306a\u60c5\u5831\u304c\u63c3\u3063\u305f\u7533\u3057\u8fbc\u307f\u5b8c\u4e86\u5206\u307e\u3067\u304c\u5bfe\u8c61\u3068\u306a\u308a\u307e\u3059\u3002\u306a\u304a\u3001\u30e9\u30a4\u30bb\u30f3\u30b9\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u5229\u7528\u306f\u7121\u511f\u3067\u3059\u304c\u3001\u69cb\u7bc9\u306b\u95a2\u3057\u3066\u306f\u5225\u9014\u3001\u8cbb\u7528\u304c\u304b\u304b\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u306e\u3067\u3001\u8a73\u7d30\u306b\u3064\u304d\u307e\u3057\u3066\u306f\u3042\u3089\u304b\u3058\u3081\u3054\u78ba\u8a8d\u4e0b\u3055\u3044\u3002<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u65e2\u306b\u3054\u5229\u7528\u3044\u305f\u3060\u3044\u3066\u3044\u308b\u304a\u5ba2\u69d8\u306b\u5bfe\u3059\u308b\u5bfe\u7b56\u30d7\u30ed\u30b0\u30e9\u30e0<br \/>\n<a href=\"https:\/\/www.genesys.com\/ja-jp\/campaign\/request-a-demo\">https:\/\/www.genesys.com\/ja-jp\/campaign\/genesys-rapid-response<\/a><\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u307e\u3060\u3054\u5229\u7528\u3044\u305f\u3060\u3044\u3066\u3044\u306a\u3044\u304a\u5ba2\u69d8\u306b\u5bfe\u3059\u308b\u5bfe\u7b56\u30d7\u30ed\u30b0\u30e9\u30e0<\/p>\n<p>\u203b\u30ea\u30ea\u30fc\u30b9\u5f53\u521d\u3001\u300c\u65e2\u5b58\u306e\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u30fb\u30e6\u30fc\u30b6\u30fc\u306b\u3064\u3044\u3066\u306f\u3001\u7dca\u6025\u5bfe\u5fdc\u3084\u5728\u5b85\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u5fc5\u8981\u306a\u30e9\u30a4\u30bb\u30f3\u30b9\u304a\u3088\u3073Genesys Cloud\u306e90\u65e5\u9593\u7121\u511f\u5229\u7528\u300d\u3068\u767a\u8868\u3057\u307e\u3057\u305f\u304c\u3001\u300c\u65e2\u5b58\u306e\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u30fb\u30e6\u30fc\u30b6\u30fc\u306b\u3064\u3044\u3066\u306f\u3001\u7dca\u6025\u5bfe\u5fdc\u306b\u5fc5\u8981\u306a\u5897\u5e2d\u6570\u3092\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u578b\u30e9\u30a4\u30bb\u30f3\u30b9\u30d5\u30a1\u30a4\u30eb\u306b\u5207\u308a\u66ff\u3048\u3001\u30d7\u30ec\u30df\u30a2\u30e0\u306a\u3057\u306e\u30b7\u30fc\u30ba\u30ca\u30eb\u30e9\u30a4\u30bb\u30f3\u30b9\u3067\u63d0\u4f9b\u3001\u5fc5\u8981\u306a\u5728\u5b85\u30aa\u30da\u30ec\u30fc\u30bf\u6570\u306b\u5fdc\u3058\u3066\u65e2\u5b58\u30e9\u30a4\u30bb\u30f3\u30b9\u3092\u30ea\u30e2\u30fc\u30c8\u30e9\u30a4\u30bb\u30f3\u30b9\u306b90\u65e5\u66ab\u5b9a\u3067\u5909\u66f4\u3001Genesys Cloud\u306e90\u65e5\u9593\u7121\u511f\u5229\u7528\u300d\u304c\u6b63\u3057\u3044\u5185\u5bb9\u3067\u3057\u305f\u306e\u3067\u3001\u8a02\u6b63\u3055\u305b\u3066\u3044\u305f\u3060\u304d\u307e\u3057\u305f\u3002\uff082020\u5e744\u670810\u65e5\uff09<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066<br \/>\n<\/strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u4e16\u754c100\u30ab\u56fd\u4ee5\u4e0a\u306b\u304a\u3044\u3066\u3001\u6bce\u5e74700\u5104\u4ef6\u4ee5\u4e0a\u306e\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002\u30af\u30e9\u30a6\u30c9\u3068AI\u306e\u30d1\u30ef\u30fc\u3092\u901a\u3058\u3066\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306f\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30bb\u30fc\u30eb\u30b9\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3051\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30e2\u30fc\u30e1\u30f3\u30c8\u3092\u3064\u306a\u3050\u3068\u3068\u3082\u306b\u3001\u5f93\u696d\u54e1\u306e\u4f53\u9a13\u3082\u6539\u5584\u3057\u307e\u3059\u3002Experiences as a 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