{"id":246309,"date":"2020-03-05T18:49:33","date_gmt":"2020-03-06T02:49:33","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=246309"},"modified":"2020-03-05T18:52:18","modified_gmt":"2020-03-06T02:52:18","slug":"200306_nguvu_acquisition","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/200306_nguvu_acquisition","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001nGUVU\u3092\u8cb7\u53ce\u3057\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30e1\u30f3\u30c8\u6a5f\u80fd\u3092\u5f37\u5316 \u30b2\u30fc\u30df\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u6a5f\u68b0\u5b66\u7fd2\u3067\u5f93\u696d\u54e1\u3092\u30b5\u30dd\u30fc\u30c8"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<p><strong class=\"text-28 text-26\"><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u3001nGUVU\u3092\u8cb7\u53ce\u3057\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30e1\u30f3\u30c8\u6a5f\u80fd\u3092\u5f37\u5316<br \/>\n\u30b2\u30fc\u30df\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u6a5f\u68b0\u5b66\u7fd2\u3067\u5f93\u696d\u54e1\u3092\u30b5\u30dd\u30fc\u30c8<br \/>\n<\/strong><\/strong><em>Experience as a Service\u306e\u666e\u53ca\u306b\u5411\u3051\u3001Genesys Cloud\u306e\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\u6a5f\u80fd\u3092\u5f37\u5316\u3059\u308b\u6226\u7565\u7684\u306a\u8cb7\u53ce<\/em><\/p>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:1px\"><\/span>[vc_column_text]<\/p>\n<p>2020\u5e743\u67086\u65e5 [\u65e5\u672c\u8a9e\u8a33]<\/p>\n<p><strong>\u30b5\u30f3\u30d5\u30e9\u30f3\u30b7\u30b9\u30b3\u3001\u30e2\u30f3\u30c8\u30ea\u30aa\u30fc\u30eb <\/strong><strong>\u2014 2020<\/strong><strong>\u5e74<\/strong><strong>3<\/strong><strong>\u67083<\/strong><strong>\u65e5 <\/strong><strong>\u2014<\/strong> <a href=\"https:\/\/www.genesys.com\/ja-jp\/solutions\/customer-service\">\u30af\u30e9\u30a6\u30c9\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/a>\u304a\u3088\u3073\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u30de\u30fc\u30b1\u30c3\u30c8\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b<a href=\"https:\/\/www.genesys.com\/ja-jp\">\u30b8\u30a7\u30cd\u30b7\u30b9<\/a>\u306f\u3001\u9577\u5e74\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u4f01\u696d\u3067\u3042\u308bnGUVU\u3092\u8cb7\u53ce\u3057\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\uff08\u4ee5\u4e0b\u3001WEM\uff09\u306b\u30b2\u30fc\u30df\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u3092\u8ffd\u52a0\u3059\u308b\u3053\u3068\u3092\u767a\u8868\u3044\u305f\u3057\u307e\u3059\u3002\u30ab\u30ca\u30c0\u306e\u30e2\u30f3\u30c8\u30ea\u30aa\u30fc\u30eb\u3092\u62e0\u70b9\u3068\u3059\u308b<a href=\"https:\/\/www.nguvu.com\/\">nGUVU<\/a>\u306f\u3001\u30af\u30e9\u30a6\u30c9\u578b\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u3067\u3001\u30b2\u30fc\u30e0\u306e\u8981\u7d20\u3092\u53d6\u308a\u5165\u308c\u305f\u6a5f\u68b0\u5b66\u7fd2\u3068\u884c\u52d5\u5206\u6790\u306e\u6a5f\u80fd\u3092\u5229\u7528\u3057\u3001\u793e\u54e1\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u52b9\u7387\u3092\u6539\u5584\u3059\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u4eca\u56de\u306e\u8cb7\u53ce\u306b\u3088\u308a\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u304a\u5ba2\u69d8\u304c\u30e2\u30c0\u30f3\u306a\u6a5f\u80fd\u3092\u5229\u7528\u3057\u3001\u3088\u308a\u826f\u3044\u793e\u54e1\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u30cd\u30a4\u30c6\u30a3\u30d6\u306a\u30b2\u30fc\u30df\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u3092\u8ffd\u52a0\u3059\u308b\u3053\u3068\u3067\u3001\u30d1\u30d6\u30ea\u30c3\u30af\u30fb\u30af\u30e9\u30a6\u30c9\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u4e16\u754c\u3067\u30ea\u30fc\u30c9\u3059\u308b\u3001\u30aa\u30fc\u30eb\u30a4\u30f3\u30fb\u30ef\u30f3\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306eGenesys Cloud\u306eWEM\u6a5f\u80fd\u304c\u3055\u3089\u306b\u5f37\u5316\u3055\u308c\u3066\u3044\u304d\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001nGUVU\u306e\u6a5f\u80fd\u304cGenesys Cloud\u306b\u52a0\u308f\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u4f01\u696d\u304c\u793e\u54e1\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3001\u4eba\u6750\u306e\u7dad\u6301\u7387\u3092\u6539\u5584\u3057\u3001\u30b3\u30b9\u30c8\u3092\u3088\u308a\u524a\u6e1b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u300c\u6bce\u65e5\u306e\u53d6\u5f15\u3092\u3001\u9867\u5ba2\u306e\u91cd\u8981\u6027\u306b\u5fdc\u3058\u305f\u6709\u610f\u7fa9\u306a\u3064\u306a\u304c\u308a\u3078\u3068\u9032\u5316\u3055\u305b\u308b\u3053\u3068\u304cExperience as Service<sup>SM<\/sup>\u306e\u4e2d\u5fc3\u306b\u3042\u308b\u30d3\u30b8\u30e7\u30f3\u3067\u3059\u3002\u6c7a\u3057\u3066\u5bb9\u6613\u306a\u3053\u3068\u3067\u306f\u306a\u3044\u3082\u306e\u306e\u3001\u9ad8\u5ea6\u306a\u30af\u30e9\u30a6\u30c9\u6a5f\u80fd\u3001\u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u6280\u8853\u306b\u52a0\u3048\u3066\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u9ad8\u3044\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002nGUVU\u3092\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30d5\u30a1\u30df\u30ea\u30fc\u306b\u52a0\u3048\u308b\u3053\u3068\u3092\u6c7a\u3081\u305f\u7406\u7531\u306f\u307e\u3055\u306b\u3053\u308c\u3067\u3001\u4f01\u696d\u304c\u793e\u54e1\u306e\u884c\u52d5\u3068\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u30b2\u30fc\u30df\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u901a\u3057\u3066\u6539\u5584\u3059\u308b\u3053\u3068\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u307e\u3044\u308a\u307e\u3059\u3002\u30ac\u30fc\u30c8\u30ca\u30fc\u793e\u306e2020\u5e74\u7248\u306e\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u30de\u30b8\u30c3\u30af\u30fb\u30af\u30a2\u30c9\u30e9\u30f3\u30c8\u306b\u304a\u3051\u308b\u300c\u30d3\u30b8\u30e7\u30ca\u30ea\u30fc\u300d\u3078\u306e\u4f4d\u7f6e\u4ed8\u3051<sup>1<\/sup>\u306b\u6b21\u304e\u3001\u4eca\u56de\u306e\u8cb7\u53ce\u306f\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u6b21\u4e16\u4ee3\u306e\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u6e96\u5099\u304c\u3067\u304d\u3066\u3044\u308b\u3053\u3068\u3092\u8a3c\u660e\u3057\u3066\u3044\u307e\u3059\u3002\u300d\u3068\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u793e\u3001CEO\u306eTony Bates\u306f\u8a71\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>\u793e\u54e1\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u304a\u3051\u308b\u5dee\u5225\u5316\u3092\u8ffd\u6c42<br \/>\n<\/strong>\u53d7\u8cde\u6b74\u306e\u3042\u308bnGUVU\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u3063\u3066\u3001\u30e6\u30fc\u30b6\u30fc\u4f01\u696d\u306f\u3059\u3067\u306b\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u3092\u9054\u6210\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u6b6f\u79d1\u5411\u3051\u306e\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3068\u30a4\u30e1\u30fc\u30b8\u30f3\u30b0\u30b7\u30b9\u30c6\u30e0\u3092\u63d0\u4f9b\u3059\u308b<strong>C<\/strong><strong>arestream Dental<\/strong><strong>\u793e<\/strong>\u306f\u3001\u305f\u3063\u305f3\u30f6\u6708\u3067\u793e\u54e1\u309212\u540d\u52a0\u3048\u308b\u306e\u3068\u540c\u69d8\u306b\u793e\u54e1\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u6539\u5584\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u9020\u5712\u304a\u3088\u3073\u5bb3\u866b\u99c6\u9664\u306e\u30ea\u30fc\u30c7\u30a3\u30f3\u30b0\u30ab\u30f3\u30d1\u30cb\u30fc\u3067\u3042\u308b<strong>Senske Service\u793e<\/strong>\u306f\u30011\u30b3\u30fc\u30eb\u3042\u305f\u308a\u306e\u58f2\u4e0a\u3052\u309215%\u4ee5\u4e0a\u5411\u4e0a\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u306e\u53ef\u8996\u5316\u3068\u5408\u7406\u5316\u306b\u3088\u3063\u3066\u3001\u5f93\u696d\u54e1\u306e\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u9075\u5b88\u7387\u3092\u6539\u5584\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u300c\u4eca\u56de\u306e\u8cb7\u53ce\u306fnGUVU\u306b\u3068\u3063\u3066\u5927\u304d\u306a\u7bc0\u76ee\u3067\u3042\u308a\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30c1\u30fc\u30e0\u306b\u53c2\u753b\u3059\u308b\u3053\u3068\u306f\u8208\u596e\u4ee5\u4e0a\u306e\u4f55\u7269\u3067\u3082\u3042\u308a\u307e\u305b\u3093\u3002Genesys Cloud\u306eWEM\u306b\u3088\u3063\u3066\u5f97\u3089\u308c\u308b\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3\u306f\u3001nGUVU\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u3059\u3067\u306b\u5229\u7528\u3044\u305f\u3060\u3044\u3066\u3044\u308b\u304a\u5ba2\u69d8\u306b\u30d9\u30cd\u30d5\u30a3\u30c3\u30c8\u3092\u3082\u305f\u3089\u3059\u3068\u3068\u3082\u306b\u3001\u5168\u4e16\u754c\u306e\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u4f01\u696d\u306b\u975e\u5e38\u306b\u5f37\u529b\u306a\u30b2\u30fc\u30df\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3001\u5f93\u696d\u54e1\u306e\u52b9\u7387\u3068\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u9ad8\u3081\u307e\u3059\u300d\u3068\u3001nGUVU\u3001CEO\u306ePierre Donaldson\u306f\u8a71\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>\u5f93\u696d\u54e1\u306e\u5909\u5316\u306b\u5408\u308f\u305b\u3066\u958b\u767a\u3055\u308c\u305f\u30c6\u30af\u30ce\u30ed\u30b8\u30fc<br \/>\n<\/strong>WEM\u306e\u30aa\u30d5\u30a1\u30fc\u30ea\u30f3\u30b0\u306b\u30b2\u30fc\u30df\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u52a0\u3048\u308b\u3053\u3068\u3067\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u5909\u308f\u308a\u3064\u3064\u3042\u308b\u5f93\u696d\u54e1\u306e\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3059\u4f53\u9a13\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306e\u624b\u6cd5\u3092\u4f01\u696d\u306b\u6226\u7565\u7684\u306b\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u7af6\u4e89\u3001\u30b3\u30ec\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3001\u6b63\u3057\u3044\u8a55\u4fa1\u3068\u3044\u3063\u305f\u4eba\u9593\u304c\u5143\u6765\u6301\u3064\u81ea\u7136\u7684\u306a\u6b32\u6c42\u306b\u6cbf\u3063\u3066\u8a2d\u8a08\u3055\u308c\u305fnGUVU\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u30b2\u30fc\u30e0\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306e\u30b3\u30f3\u30bb\u30d7\u30c8\u3001\u627f\u8a8d\u3068\u3044\u3063\u305f\u8981\u7d20\u3092\u6d3b\u7528\u3057\u306a\u304c\u3089\u3001\u6b21\u4e16\u4ee3\u306e\u5f93\u696d\u54e1\u304c\u50cd\u304d\u7d9a\u3051\u308b\u3088\u3046\u306a\u9b45\u529b\u3092\u6301\u3064\u3088\u3046\u306b\u4f01\u696d\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002\u3053\u308c\u306f2025\u5e74\u307e\u3067\u306b\u5168\u4e16\u754c\u306e\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u306e75%\u304c\u30df\u30ec\u30cb\u30a2\u30e0\u4e16\u4ee3\u3067\u69cb\u6210\u3055\u308c\u308b\u3068\u3044\u3046\u4e88\u6e2c\u306b\u95a2\u9023\u3057\u3066\u3044\u307e\u3059\u3002<sup>2<\/sup>\u30c7\u30b8\u30bf\u30eb\u30fb\u30cd\u30a4\u30c6\u30a3\u30d6\u4e16\u4ee3\u306f\u30d3\u30c7\u30aa\u30b2\u30fc\u30e0\u306b\u4f55\u5343\u6642\u9593\u3082\u8cbb\u3084\u3057\u3066\u304d\u305f\u3053\u3068\u3067\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306b\u7fd2\u719f\u3057\u3066\u3044\u308b\u3068\u3068\u3082\u306b\u3001\u6709\u52b9\u7684\u306a\u7af6\u4e89\u3084\u30ea\u30ef\u30fc\u30c9\u3001\u30dd\u30a4\u30f3\u30c8\u3001\u30d0\u30c3\u30b8\u306a\u3069\u3092\u7372\u5f97\u3059\u308b\u3053\u3068\u306b\u52d5\u6a5f\u3065\u3051\u3055\u308c\u308b\u3053\u3068\u304c\u8abf\u67fb\u306b\u3088\u3063\u3066\u660e\u3089\u304b\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5168\u4f53\u306e\u8981\u7d20\u306b\u304a\u3051\u308b\u5f93\u696d\u54e1\u306e\u91cd\u8981\u6027\u3092\u3001\u4f01\u696d\u306f\u3088\u308a\u8a8d\u8b58\u3059\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002nGUVU\u306e\u30b2\u30fc\u30df\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u52a0\u3048\u308b\u3053\u3068\u3067\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u9032\u6b69\u7684\u306a\u5f93\u696d\u54e1\u304c\u50cd\u304d\u305f\u304f\u306a\u308b\u3088\u3046\u306a\u624b\u6cd5\u306b\u53d6\u308a\u7d44\u3093\u3067\u3044\u307e\u3059\u3002\u696d\u754c\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u304c\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u306e\u6700\u9069\u5316\u304b\u3089\u5f93\u696d\u54e1\u4f53\u9a13\u3084\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306b\u30b7\u30d5\u30c8\u3059\u308b\u4e2d\u3001\u30af\u30e9\u30a6\u30c9\u3068AI\u3092\u6d3b\u7528\u3057\u305f\u6b21\u4e16\u4ee3\u306e\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30fb\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3059\u308b\u3068\u3044\u3046\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30b3\u30df\u30c3\u30c8\u30e1\u30f3\u30c8\u3092\u3001\u4eca\u56de\u306e\u6226\u7565\u7684\u306a\u8cb7\u53ce\u306f\u5f37\u5316\u3059\u308b\u3082\u306e\u3067\u3059\u3002\u300d\u3068\u3001IDC\u793e\u306eProgram Vice President\u306eAlan Webber\u6c0f\u306f\u8a71\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>Genesys Cloud<\/strong><strong>\u30e6\u30fc\u30b6\u30fc\u304c\u5f97\u3089\u308c\u308b\u4fa1\u5024<br \/>\n<\/strong>nGUVU\u793e\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3001<a href=\"https:\/\/appfoundry.genesys.com\/filter\/purecloud\/listing\/92c67f83-7ad6-4da5-a72f-e68a8f32a07a\">nGAGEMENT<\/a>\u306f\u3001Genesys Cloud\u3068\u3059\u3067\u306b\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u9023\u643a\u3057\u3001\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u30de\u30fc\u30b1\u30c3\u30c8\u30d7\u30ec\u30a4\u30b9\u3067\u3042\u308b<a href=\"https:\/\/www.genesys.com\/partners\/appfoundry\">Genesys AppFoundry<\/a>\u00ae\u304b\u3089\u5229\u7528\u3067\u304d\u307e\u3059\u3002Genesys Cloud\u306e\u30e6\u30fc\u30b6\u30fc\u4f01\u696d\u306f\u3001nGAGEMENT\u3092\u30b7\u30f3\u30b0\u30eb\u30fb\u30af\u30ea\u30c3\u30af\u3067\u30c8\u30e9\u30a4\u30a2\u30eb\u5229\u7528\u3067\u304d\u3001\u3059\u3050\u306b\u305d\u306e\u52b9\u679c\u3092\u4f53\u9a13\u3067\u304d\u307e\u3059\u3002\u30ea\u30bd\u30fc\u30b9\u7ba1\u7406\u3001\u54c1\u8cea\u7ba1\u7406\u3001\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3068\u3044\u3063\u305f\u30c4\u30fc\u30eb\u3092\u5099\u3048\u305fGenesys Cloud WEM\u30b9\u30a4\u30fc\u30c8\u306b\u3001nGUVU\u306e\u30b2\u30fc\u30e0\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u8ffd\u52a0\u3055\u308c\u307e\u3059\u3002\u4eca\u56de\u306e\u8cb7\u53ce\u306b\u3088\u3063\u3066\u3001\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30fb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3084\u81ea\u52d5\u4e88\u6e2c\u304a\u3088\u3073\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u3092\u542b\u3080Genesys AI\u30b9\u30a4\u30fc\u30c8\u304b\u3089\u3001nGUVU\u7d4c\u7531\u3067\u5f93\u696d\u54e1\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u30c7\u30fc\u30bf\u3092\u53d6\u5f97\u30fb\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u5c0e\u5165\u4f01\u696d\u306f\u3088\u308a\u6df1\u3044\u6d1e\u5bdf\u3092\u5f97\u3089\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u5f93\u696d\u54e1\u3068\u9867\u5ba2\u53cc\u65b9\u306b\u3001\u3088\u308a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a8\u30f3\u30c9\u30fb\u30c4\u30fc\u30fb\u30a8\u30f3\u30c9\u306e\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>Genesys Cloud WEM\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u95a2\u3059\u308b\u8a73\u7d30\u306a\u60c5\u5831\u306b\u3064\u3044\u3066\u306f\u3001<a href=\"https:\/\/www.genesys.com\/resources\/2020-gartner-magic-quadrant-for-workforce-engagement-management?utm_source=twitter&amp;utm_medium=organicsocial&amp;utm_campaign=gartner_wem_mq&amp;utm_content=1582562145\">Gartner 2020 Magic Quadrant for Workforce Engagement Management<\/a>\u3092\u53c2\u7167\u4e0b\u3055\u3044\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3053\u306e\u30ec\u30dd\u30fc\u30c8\u306b\u304a\u3044\u3066\u3001\u30d3\u30b8\u30e7\u30ca\u30ea\u30fc\u306e\u8c61\u9650\u306b\u4f4d\u7f6e\u3065\u3051\u3089\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>Gartner Disclaimer<br \/>\n<\/strong>Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner\u2019s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.<\/p>\n<p><sup>1<\/sup>\u53c2\u7167\uff1aGartner Magic Quadrant for Workforce Engagement Management\u30012020\u5e742\u670824\u65e5\u3001Jim Davies\u8457<br \/>\n<sup>2<\/sup>\u53c2\u7167\uff1aEY.com, EY, 2015, <a href=\"https:\/\/www.ey.com\/Publication\/vwLUAssets\/Global_generations_study\/$FILE\/EY-global-generations-a-global-study-on-work-life-challenges-across-generations.pdf\">https:\/\/www.ey.com\/Publication\/vwLUAssets\/Global_generations_study\/$FILE\/EY-global-generations-a-global-study-on-work-life-challenges-across-generations.pdf<\/a><\/p>\n<p><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066<br \/>\n<\/strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u4e16\u754c100\u30ab\u56fd\u4ee5\u4e0a\u306b\u304a\u3044\u3066\u3001\u6bce\u5e74700\u5104\u4ef6\u4ee5\u4e0a\u306e\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002\u30af\u30e9\u30a6\u30c9\u3068AI\u306e\u30d1\u30ef\u30fc\u3092\u901a\u3058\u3066\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306f\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30bb\u30fc\u30eb\u30b9\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3051\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30e2\u30fc\u30e1\u30f3\u30c8\u3092\u3064\u306a\u3050\u3068\u3068\u3082\u306b\u3001\u5f93\u696d\u54e1\u306e\u4f53\u9a13\u3082\u6539\u5584\u3057\u307e\u3059\u3002Experiences as a Service<sup>SM<\/sup>\u306e\u30d1\u30a4\u30aa\u30cb\u30a2\u3068\u3057\u3066\u3001\u4f01\u696d\u898f\u6a21\u306b\u95a2\u4fc2\u306a\u304f\u3001\u3059\u3079\u3066\u306e\u4f01\u696d\u304c\u771f\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3092\u5927\u898f\u6a21\u306b\u3001\u5171\u611f\u3092\u6301\u3063\u3066\u304b\u304b\u308f\u308a\u3001\u4fe1\u983c\u3068\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u80b2\u307f\u307e\u3059\u3002\u3053\u308c\u3089\u306f\u3001\u30d1\u30d6\u30ea\u30c3\u30af\u30fb\u30af\u30e9\u30a6\u30c9\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u4e16\u754c\u3067\u30ea\u30fc\u30c9\u3059\u308b\u3001\u30aa\u30fc\u30eb\u30a4\u30f3\u30fb\u30ef\u30f3\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306eGenesys Cloud\u2122\u306b\u3088\u3063\u3066\u5b9f\u73fe\u3055\u308c\u3001\u8fc5\u901f\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3001\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3\u3001\u67d4\u8edf\u6027\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u8a73\u3057\u304f\u306f\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\">www.genesys.com\/ja-jp<\/a>\u3092\u3054\u89a7\u4e0b\u3055\u3044\u3002<\/p>\n<p>\uff1c\u672c\u30ea\u30ea\u30fc\u30b9\u306b\u95a2\u3059\u308b\u5831\u9053\u95a2\u4fc2\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u4e0b\u8a18\u306b\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\uff1e<br \/>\n\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u682a\u5f0f\u4f1a\u793e\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u672c\u90e8<br \/>\n\u6589\u85e4 \u54f2\u4e5f<br \/>\nTel: 03-5989-1430<br \/>\nEmail: <a href=\"mailto:tetsuya.saito@genesys.com\">tetsuya.saito@genesys.com<\/a><\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u5e83\u5831\u4e8b\u52d9\u5c40\uff08Vertigo\u5185\uff09<br \/>\n\u30b6\u30d0\u30f4\u30a1\u30fb\u30a2\u30ec\u30af\u30b5\u30f3\u30c9\u30eb<br \/>\nTel: 080-4178-2393<br \/>\nEmail: <a href=\"mailto:alex@vertigo.jp\">alex@vertigo.jp<\/a><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column][vc_column_text] \u30b8\u30a7\u30cd\u30b7\u30b9\u3001nGUVU\u3092\u8cb7\u53ce\u3057\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30e1\u30f3\u30c8\u6a5f\u80fd\u3092\u5f37\u5316 \u30b2\u30fc\u30df\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u6a5f\u68b0\u5b66\u7fd2\u3067\u5f93\u696d\u54e1\u3092\u30b5\u30dd\u30fc\u30c8 Ex [&hellip;]<\/p>\n","protected":false},"author":344,"featured_media":0,"template":"","class_list":["post-246309","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"03\/06\/2020","utm_pass":false,"disable_chat":false,"meta_description":"\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6a5f\u80fd\u3092\u5f37\u5316\u306b\u5411\u3051\u3001\u30b2\u30fc\u30e0\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u6a5f\u68b0\u5b66\u7fd2\u3068\u884c\u52d5\u5206\u6790\u306e\u6a5f\u80fd\u3092\u5229\u7528\u3057\u3001\u793e\u54e1\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u52b9\u7387\u3092\u6539\u5584\u3059\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3059\u308b\u30af\u30e9\u30a6\u30c9\u578b\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u3067nGUVU\u3092\u8cb7\u53ce\u3057\u305f\u3053\u3068\u3092\u767a\u8868\u3044\u305f\u3057\u307e\u3059\u3002"},"news_date":"2020-03-06","_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/246309","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/announcements"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/344"}],"version-history":[{"count":2,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/246309\/revisions"}],"predecessor-version":[{"id":246314,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/246309\/revisions\/246314"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=246309"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}