{"id":224663,"date":"2020-01-27T20:42:43","date_gmt":"2020-01-28T04:42:43","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&p=224663"},"modified":"2020-01-27T20:42:45","modified_gmt":"2020-01-28T04:42:45","slug":"200128_microsoft_genesys_partnership","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/200128_microsoft_genesys_partnership","title":{"rendered":"\u30de\u30a4\u30af\u30ed\u30bd\u30d5\u30c8\u3068\u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u62e1\u5927\u306b\u3088\u3063\u3066\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u4f01\u696d\u306b\u304a\u3051\u308b\u9867\u5ba2\u4f53\u9a13\u306e\u6539\u5584\u306b\u5411\u3051\u305f\u30af\u30e9\u30a6\u30c9\u5c0e\u5165\u3092\u52a0\u901f"},"content":{"rendered":"

[vc_section][vc_row][vc_column][vc_column_text]<\/p>\n

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\n<\/strong><\/strong><\/p>\n

Genesys Multicloud CX\u3092Microsoft Azure\u4e0a\u306b\u914d\u5099\u3057\u3001\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u30bb\u30ad\u30e5\u30a2\u306a\u30af\u30e9\u30a6\u30c9\u30fb\u30aa\u30d5\u30a1\u30ea\u30f3\u30b0\u3092\u63d0\u4f9b\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u4f01\u696d\u306e\u30af\u30e9\u30a6\u30c9\u79fb\u884c\u3092\u5bb9\u6613\u306b
\n<\/em><\/p>\n

[\/vc_column_text]<\/span>[vc_column_text]<\/p>\n

2020\u5e741\u670828\u65e5 [\u65e5\u672c\u8a9e\u8a33]<\/p>\n

\u30ef\u30b7\u30f3\u30c8\u30f3\u5dde\u30ec\u30c9\u30e2\u30f3\u30c9\u3001\u30ab\u30ea\u30d5\u30a9\u30eb\u30cb\u30a2\u5dde\u30b5\u30f3\u30d5\u30e9\u30f3\u30b7\u30b9\u30b3 <\/strong>\u2014 2020<\/strong>\u5e741\u670823\u65e5 <\/strong>\u2014<\/strong> \u30de\u30a4\u30af\u30ed\u30bd\u30d5\u30c8<\/a>\u3068\u30b8\u30a7\u30cd\u30b7\u30b9<\/a>\u306f\u3001\u4e21\u793e\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u3092\u62e1\u5927\u3057\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u4f01\u696d\u5411\u3051\u306b\u6700\u4e0a\u7d1a\u306e\u9867\u5ba2\u5bfe\u5fdc\u3092\u5b9f\u73fe\u3059\u308b\u65b0\u305f\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5411\u3051\u306e\u30af\u30e9\u30a6\u30c9\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3059\u3002Genesys Multicloud CX\u2122\u3092Microsoft Azure\u4e0a\u306b\u914d\u5099\u3057\u305f\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u3063\u3066\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u4f01\u696d\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u304a\u3051\u308b\u3059\u3079\u3066\u306e\u9867\u5ba2\u63a5\u70b9\u3092\u3064\u306a\u3050\u8907\u96d1\u6027\u3092\u7ba1\u7406\u3059\u308b\u305f\u3081\u306e\u9ad8\u3044\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3068\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3\u3092\u5099\u3048\u305f\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n

Genesys Multicloud CX on Microsoft Azure\u306e\u63d0\u4f9b\u958b\u59cb\u306f2020\u5e74\u5f8c\u534a\u3092\u4e88\u5b9a\u3057\u3066\u3044\u307e\u3059\u3002\u5c0e\u5165\u3092\u52a0\u901f\u3059\u308b\u305f\u3081\u306b\u3001\u4e21\u793e\u306fGenesys Multicloud CX on Microsoft Azure\u3092\u5171\u540c\u3067\u306e\u8ca9\u58f2\u3068\u5e02\u5834\u6295\u5165\u6226\u7565\u3092\u901a\u3058\u3066\u63d0\u4f9b\u3057\u307e\u3059\u3002\u4f01\u696d\u306f\u30af\u30e9\u30a6\u30c9\u3078\u306e\u660e\u78ba\u306a\u79fb\u884c\u30d7\u30e9\u30f3\u3092\u6301\u3063\u305f\u5408\u7406\u5316\u3055\u308c\u305f\u8cfc\u5165\u30d7\u30ed\u30bb\u30b9\u3092\u901a\u3058\u3066\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u5c0e\u5165\u3092\u3059\u3059\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n

Genesys Multicloud CX on Microsoft Azure<\/strong>\u306e\u6301\u3064\u30d1\u30ef\u30fc
\n<\/strong>\u30de\u30eb\u30c1\u30c6\u30ca\u30f3\u30c8\u30fb\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u3092\u63a1\u7528\u3057\u305fGenesys Multicloud CX on Microsoft Azure\u306f\u3001\u5c0e\u5165\u4f01\u696d\u306b\u3088\u308a\u8fc5\u901f\u306b\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3001\u654f\u6377\u6027\u306e\u6539\u5584\u3092\u3082\u305f\u3089\u3057\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u30af\u30e9\u30a6\u30c9\u74b0\u5883\u4e0a\u3067\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u7a3c\u50cd\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u7ba1\u7406\u3084\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u8981\u4ef6\u306e\u7c21\u7d20\u5316\u3001IT\u30ea\u30bd\u30fc\u30b9\u306e\u96c6\u4e2d\u5316\u3001\u30b3\u30b9\u30c8\u524a\u6e1b\u306a\u3069\u3001Microsoft Azure\u3078\u306e\u6295\u8cc7\u5bfe\u52b9\u679c\u3092\u6700\u5927\u5316\u3067\u304d\u307e\u3059\u3002\u4e21\u793e\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u3063\u3066\u3001\u4f01\u696d\u304c\u30af\u30e9\u30a6\u30c9\u3084AI\uff08\u4eba\u5de5\u77e5\u80fd\uff09\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3088\u308a\u4f7f\u3044\u3084\u3059\u304f\u306a\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u6df1\u3044\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u5f97\u308b\u3068\u3068\u3082\u306b\u3001\u9867\u5ba2\u3054\u3068\u306b\u6700\u9069\u5316\u3057\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n

\u30de\u30a4\u30af\u30ed\u30bd\u30d5\u30c8\u3068\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u5171\u901a\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u3067\u3042\u308a\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u4f01\u696d\u5411\u3051\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u304a\u3088\u3073\u30b5\u30fc\u30d3\u30b9\u30fb\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306e\u5206\u91ce\u3067\u30b0\u30ed\u30fc\u30d0\u30eb\u3067\u30c8\u30c3\u30d75\u306e1\u793e\u306b\u30e9\u30f3\u30af\u3055\u308c\u308bNTT\u306b\u304a\u3044\u3066\u3001\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u30fb\u30d3\u30b8\u30cd\u30b9\u304a\u3088\u3073\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u30fb\u30ef\u30fc\u30af\u30d7\u30ec\u30a4\u30b9\u3092\u62c5\u5f53\u3059\u308b\u30b7\u30cb\u30a2\u30fb\u30d0\u30a4\u30b9\u30fb\u30d7\u30ec\u30b8\u30c7\u30f3\u30c8\u306eNemo Verbist\u6c0f\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002\u300c\u5f0a\u793e\u306e\u30e6\u30fc\u30b6\u30fc\u4f01\u696d\u306e\u591a\u304f\u304c\u30de\u30a4\u30af\u30ed\u30bd\u30d5\u30c8\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6a19\u6e96\u5316\u3057\u3066\u3044\u308b\u305f\u3081\u3001\u3053\u308c\u307e\u3067\u306e\u6295\u8cc7\u3092\u3088\u308a\u6d3b\u7528\u3059\u308b\u6a5f\u4f1a\u3092Genesys Multicloud CX on Microsoft Azure\u306f\u63d0\u4f9b\u3057\u307e\u3059\u3002\u4e21\u793e\u304c\u4e00\u4f53\u3068\u306a\u3063\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u9867\u5ba2\u3068\u306e\u5275\u9020\u7684\u3067\u610f\u5473\u306e\u3042\u308b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u305f\u3081\u306e\u3001\u30bb\u30ad\u30e5\u30a2\u304b\u3064\u5f37\u529b\u306a\u57fa\u76e4\u3092\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u4f01\u696d\u306b\u63d0\u4f9b\u3057\u307e\u3059\u3002\u300d<\/p>\n

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\u300c\u5927\u898f\u6a21\u306a\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u4f01\u696d\u306b\u304a\u3051\u308b\u30df\u30c3\u30b7\u30e7\u30f3\u30fb\u30af\u30ea\u30c6\u30a3\u30ab\u30eb\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u3001Microsoft Azure\u3068\u3044\u3046\u3059\u3067\u306b\u77e5\u540d\u5ea6\u3068\u4fe1\u983c\u6027\u304c\u9ad8\u3044\u30af\u30e9\u30a6\u30c9\u74b0\u5883\u4e0a\u3067\u63d0\u4f9b\u3067\u304d\u308b\u3053\u3068\u306b\u975e\u5e38\u306b\u8208\u596e\u3057\u3066\u3044\u307e\u3059\u3002\u4e21\u793e\u4e00\u4f53\u3068\u306a\u3063\u3066\u3001\u6700\u3082\u8907\u96d1\u306a\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u4f01\u696d\u3067\u3042\u3063\u3066\u3082\u30af\u30e9\u30a6\u30c9\u3078\u306e\u79fb\u884c\u3092\u3053\u308c\u307e\u3067\u4ee5\u4e0a\u306b\u30b7\u30f3\u30d7\u30eb\u306b\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u9867\u5ba2\u3068\u306e\u3088\u308a\u89aa\u5bc6\u306a\u7d50\u3073\u3064\u304d\u3092\u69cb\u7bc9\u3059\u308b\u305f\u3081\u306e\u52b9\u7387\u5316\u3084\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u52a0\u901f\u3092\u304a\u7d04\u675f\u3057\u307e\u3059\u3002\u300d\u3068\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u3001CSO(Chief Strategy Officer)\u306e\u30d4\u30fc\u30bf\u30fc\u30fb\u30b0\u30e9\u30d5\u306f\u8a71\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u4e21\u793e\u306f\u307e\u305f\u3001\u5f93\u696d\u54e1\u3084\u9867\u5ba2\u3068\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3084\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u5408\u7406\u5316\u306b\u5411\u3051\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u3068Microsoft Teams\u3001Microsoft Dynamics 365\u3001Azure Cognitive Services\u3068\u306e\u7d71\u5408\u3092\u9032\u3081\u308b\u4e88\u5b9a\u3067\u3059\u3002\u3053\u308c\u3089\u306e\u7d71\u5408\u306b\u95a2\u3059\u308b\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001\u4eca\u5f8c\u3001\u767a\u8868\u306e\u4e88\u5b9a\u3067\u3059\u3002<\/p>\n

\u4eca\u56de\u306e\u767a\u8868\u306b\u95a2\u3059\u308bWeb\u30bb\u30df\u30ca\u30fc\u304c3\u67084\u65e5\u306b\u958b\u50ac\u3055\u308c\u307e\u3059\u3002\u8a73\u7d30\u3068\u767b\u9332\u306f\u3001\u4ee5\u4e0b\u304b\u3089\u304a\u9858\u3044\u3057\u307e\u3059\u3002 \u201cGenesys Multicloud CX + Microsoft Azure: Transform Your Customer Experience in the Cloud<\/a>\u201d\uff08\u82f1\u8a9e\uff09<\/p>\n

\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066
\n<\/strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u4e16\u754c100\u30ab\u56fd\u4ee5\u4e0a\u306b\u304a\u3044\u3066\u3001\u6bce\u5e74700\u5104\u4ef6\u4ee5\u4e0a\u306e\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002\u30af\u30e9\u30a6\u30c9\u3068AI\u306e\u30d1\u30ef\u30fc\u3092\u901a\u3058\u3066\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306f\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30bb\u30fc\u30eb\u30b9\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3051\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30e2\u30fc\u30e1\u30f3\u30c8\u3092\u3064\u306a\u3050\u3068\u3068\u3082\u306b\u3001\u5f93\u696d\u54e1\u306e\u4f53\u9a13\u3082\u6539\u5584\u3057\u307e\u3059\u3002Experiences as a ServiceSM<\/sup>\u306e\u30d1\u30a4\u30aa\u30cb\u30a2\u3068\u3057\u3066\u3001\u4f01\u696d\u898f\u6a21\u306b\u95a2\u4fc2\u306a\u304f\u3001\u3059\u3079\u3066\u306e\u4f01\u696d\u304c\u771f\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3092\u5927\u898f\u6a21\u306b\u3001\u5171\u611f\u3092\u6301\u3063\u3066\u304b\u304b\u308f\u308a\u3001\u4fe1\u983c\u3068\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u80b2\u307f\u307e\u3059\u3002\u3053\u308c\u3089\u306f\u3001\u30d1\u30d6\u30ea\u30c3\u30af\u30fb\u30af\u30e9\u30a6\u30c9\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u4e16\u754c\u3067\u30ea\u30fc\u30c9\u3059\u308b\u3001\u30aa\u30fc\u30eb\u30a4\u30f3\u30fb\u30ef\u30f3\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306eGenesys Cloud\u2122\u306b\u3088\u3063\u3066\u5b9f\u73fe\u3055\u308c\u3001\u8fc5\u901f\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3001\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3\u3001\u67d4\u8edf\u6027\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u8a73\u3057\u304f\u306f\u3001www.genesys.com\/ja-jp<\/a>\u3092\u3054\u89a7\u4e0b\u3055\u3044\u3002<\/p>\n

\u30de\u30a4\u30af\u30ed\u30bd\u30d5\u30c8\u306b\u3064\u3044\u3066
\n<\/strong>Microsoft (Nasdaq\u201c MSFT\u201d @microsoft) \u306f\u3001\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u30af\u30e9\u30a6\u30c9\u3001\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u30a8\u30c3\u30b8\u6642\u4ee3\u306e\u30c7\u30b8\u30bf\u30eb\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u4f01\u696d\u30df\u30c3\u30b7\u30e7\u30f3\u306f\u3001\u300cEmpower every person and every organization on the planet to achieve more.(\u5730\u7403\u4e0a\u306e\u3059\u3079\u3066\u306e\u4eba\u3068\u7d44\u7e54\u304c\u3088\u308a\u591a\u304f\u306e\u3053\u3068\u3092\u9054\u6210\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b)\u300d\u3067\u3059\u3002<\/p>\n

\uff1c\u672c\u30ea\u30ea\u30fc\u30b9\u306b\u95a2\u3059\u308b\u5831\u9053\u95a2\u4fc2\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u4e0b\u8a18\u306b\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\uff1e
\n\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u682a\u5f0f\u4f1a\u793e\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u672c\u90e8
\n\u6589\u85e4 \u54f2\u4e5f
\nTel: 03-5989-1430
\nEmail: tetsuya.saito@genesys.com<\/a><\/p>\n

\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u5e83\u5831\u4e8b\u52d9\u5c40\uff08Vertigo\u5185\uff09
\n\u30b6\u30d0\u30f4\u30a1\u30fb\u30a2\u30ec\u30af\u30b5\u30f3\u30c9\u30eb
\nTel: 080-4178-2393
\nEmail: alex@vertigo.jp<\/a><\/p>\n

Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http:\/\/news.microsoft.com. Web links, telephone numbers and titles were correct at time of publication, but may have changed. For additional assistance, journalists and analysts may contact Microsoft\u2019s Rapid Response Team or other appropriate contacts listed at https:\/\/news.microsoft.com\/microsoft-public-relations-contacts.<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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