{"id":218034,"date":"2020-01-15T07:26:00","date_gmt":"2020-01-15T15:26:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&p=218034"},"modified":"2021-03-02T23:17:28","modified_gmt":"2021-03-03T07:17:28","slug":"200115_genesys_cloud","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/200115_genesys_cloud","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u4f01\u696d\u306b\u771f\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3059\u308b\u201cExperience as a Service\u201d\u306e\u30b3\u30f3\u30bb\u30d7\u30c8\u3092\u767a\u8868"},"content":{"rendered":"

[vc_section][vc_row][vc_column][vc_column_text]<\/p>\n

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[\/vc_column_text]<\/span>[vc_column_text]<\/p>\n

\u30b5\u30f3\u30d5\u30e9\u30f3\u30b7\u30b9\u30b3 <\/strong>\u2014 2020<\/strong>\u5e741\u670814\u65e5 <\/strong>\u2014 <\/strong>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304a\u3088\u3073\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/a>\u306e\u30de\u30fc\u30b1\u30c3\u30c8\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\uff08https:\/\/www.genesys.com\/ja-jp<\/a>\uff09\u306f\u3001SaaS\uff08Software as a Service\uff09\u306e\u4e3b\u529b\u30b5\u30fc\u30d3\u30b9\u3067\u3042\u308bPureCloud\u306e\u540d\u79f0\u3092Genesys Cloud\u2122\u306b\u5909\u66f4\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30ebCX\u306e\u30af\u30e9\u30a6\u30c9\u5316\u3092\u3055\u3089\u306b\u63a8\u9032\u3059\u308b\u305f\u3081\u306b\u65b0\u3057\u3044\u4fa1\u683c\u4f53\u7cfb\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3092\u767a\u8868\u3044\u305f\u3057\u307e\u3059\u3002\u4eca\u56de\u306e\u540d\u79f0\u5909\u66f4\u306f\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u9032\u5316\u3068\u3068\u3082\u306b\u3001Genesys Cloud\u3092\u8ef8\u306b\u898f\u6a21\u3092\u554f\u308f\u305a\u3059\u3079\u3066\u306e\u4f01\u696d\u306b\u771f\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3059\u308bExperience as a ServiceSM<\/sup>\u306e\u30ed\u30fc\u30f3\u30c1\u306b\u4f34\u3046\u3082\u306e\u3068\u306a\u308a\u307e\u3059\u3002\u30aa\u30fc\u30eb\u30a4\u30f3\u30ef\u30f3\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3001\u30d1\u30d6\u30ea\u30c3\u30af\u30fb\u30af\u30e9\u30a6\u30c9\u578b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u5206\u91ce\u306b\u304a\u3044\u3066\u4e16\u754c\u3092\u30ea\u30fc\u30c9\u3059\u308bGenesys Cloud\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u53cc\u65b9\u306b\u3053\u308c\u307e\u3067\u4ee5\u4e0a\u306e\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3092\u304a\u624b\u4f1d\u3044\u3057\u307e\u3059\u3002<\/p>\n

\u300cGenesys Cloud<\/a>\u3092\u901a\u3058\u3066\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306fExperience as a Service\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u304c\u9867\u5ba2\u304b\u3089\u306e\u4fe1\u983c\u3084\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u9ad8\u3081\u308b\u304a\u624b\u4f1d\u3044\u3092\u3057\u307e\u3059\u3002\u3053\u308c\u306f\u81ea\u793e\u306e\u9867\u5ba2\u3092\u30d7\u30ed\u30d5\u30a3\u30fc\u30eb\u3084\u30bb\u30b0\u30e1\u30f3\u30c8\u3067\u306f\u306a\u304f\u3001\u500b\u4eba\u3068\u3057\u3066\u8a8d\u8b58\u3059\u308b\u6240\u304b\u3089\u306f\u3058\u307e\u308a\u3001\u9867\u5ba2\u3068\u3064\u306a\u304c\u308b\u3059\u3079\u3066\u306e\u77ac\u9593\u3092\u901a\u3058\u3066\u3001\u4f01\u696d\u306b\u5171\u611f\u3092\u6301\u3063\u3066\u3082\u3089\u3048\u308b\u3088\u3046\u306b\u5c0e\u304d\u307e\u3059\u3002\u4f01\u696d\u304c\u9867\u5ba2\u3054\u3068\u306b\u6700\u9069\u5316\u3055\u308c\u305f\u985e\u307e\u308c\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u3066\u3053\u305d\u3001\u4f01\u696d\u306f\u4eca\u65e5\u306e\u6d88\u8cbb\u8005\u304c\u6c42\u3081\u308b\u30ec\u30d9\u30eb\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3092\u9054\u6210\u3067\u304d\u307e\u3059\u3002\u307e\u3055\u306b\u3001\u3053\u308c\u3053\u305d\u304cGenesys Cloud\u304c\u5b9f\u73fe\u3067\u304d\u308b\u3082\u306e\u3067\u3059\u3002\u300d\u3068\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u793e\u3001CEO\u306e\u30c8\u30cb\u30fc\u30fb\u30d9\u30a4\u30c4\u306f\u8a71\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u3059\u3079\u3066\u306e\u4f01\u696d\u304c\u5c0e\u5165\u3067\u304d\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3
\n<\/strong>\u6628\u5e74\u3060\u3051\u3067Banco Inter\u3001Concord Servicing Corporation\u3001eFinancial\u3001Ethiopian Airline\u3001Medicard Philippine\u3001Paycor\u3001SITA\u3001TechStly\u306a\u3069\u3001\u5168\u4e16\u754c\u3067\u7d04500\u306e\u4f01\u696d\u304c\u65b0\u305f\u306bGenesys Cloud\u3092\u63a1\u7528\u3057\u307e\u3057\u305f\u3002\u65e5\u672c\u3067\u3082\u6771\u4eac\u500b\u5225\u6307\u5c0e\u5b66\u9662<\/a>\u3092\u306f\u3058\u3081\u5404\u696d\u754c\u306b\u304a\u3044\u3066\u63a1\u7528\u304c\u9032\u3093\u3067\u3044\u307e\u3059\u3002\u3055\u3089\u306b2019\u5e74\u306f\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u65e2\u5b58\u30e6\u30fc\u30b6\u30fc\u4f01\u696d\u304b\u3089\u306e1000\u4ee5\u4e0a\u306e\u6848\u4ef6\u306b\u304a\u3044\u3066\u3001Genesys Cloud\u304c\u63a1\u7528\u3055\u308c\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u9032\u5316\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3057\u305f\u3002\u5c0e\u5165\u898f\u6a21\u306f20\u5e2d\u304b\u308920,000\u5e2d\u307e\u3067\u3068\u5e45\u5e83\u304f\u300190%\u4ee5\u4e0a\u306e\u4f01\u696d\u306b\u304a\u3044\u306690\u65e5\u4ee5\u5185\u306b\u5c0e\u5165\u304c\u5b8c\u4e86\u3057\u307e\u3057\u305f\u3002<\/p>\n

\u300c\u30d6\u30e9\u30b8\u30eb\u3067\u6700\u3082\u6025\u6210\u9577\u3092\u7d9a\u3051\u308b\u30c7\u30b8\u30bf\u30eb\u9280\u884c\u3067\u3042\u308bBanco Inter\u304cGenesys Cloud\u3092\u9078\u629e\u3057\u305f\u7406\u7531\u306f\u3001\u79c1\u9054\u306e\u52a0\u901f\u3059\u308b\u6210\u9577\u6226\u7565\u306b\u8ffd\u968f\u3067\u304d\u308b\u30af\u30e9\u30a6\u30c9\u578b\u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u5fc5\u8981\u3068\u3057\u3066\u3044\u305f\u304b\u3089\u3067\u3059\u3002Genesys Cloud\u306f\u3001\u5358\u4e00\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3051\u308b\u9867\u5ba2\u3068\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u30ab\u30d0\u30fc\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u6025\u901f\u306a\u9032\u5316\u306b\u5fc5\u8981\u306a\u67d4\u8edf\u6027\u306e\u63d0\u4f9b\u3001\u9769\u65b0\u7684\u304b\u3064\u30c7\u30a3\u30b9\u30e9\u30af\u30c6\u30a3\u30d6\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u8fc5\u901f\u306a\u8ffd\u52a0\u3092\u53ef\u80fd\u306b\u3057\u3066\u304f\u308c\u307e\u3059\u300d\u3068\u3001Banco Inter\u306eCustomer Care IT Leader\u306eJo\u00e3o Marcus dos Santos\u6c0f\u306f\u8a71\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u7a76\u6975\u306e\u654f\u6377\u6027\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306e\u65b0\u3057\u3044\u4fa1\u683c\u4f53\u7cfb
\n<\/strong>Genesys Cloud\u3092\u4f01\u696d\u304c\u3088\u308a\u30b7\u30f3\u30d7\u30eb\u306b\u5c0e\u5165\u3067\u304d\u308b\u3088\u3046\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u5229\u7528\u30d9\u30fc\u30b9\u306e\u65b0\u3057\u3044\u4fa1\u683c\u4f53\u7cfb\u3092\u5c0e\u5165\u3057\u307e\u3059\u30022020\u5e74\u306e\u7b2c\u4e00\u56db\u534a\u671f\u304b\u3089\u958b\u59cb\u3059\u308b\u65b0\u3057\u3044\u4fa1\u683c\u4f53\u7cfb\u306b\u304a\u3044\u3066\u3001\u5c0e\u5165\u4f01\u696d\u306f\u5fc5\u8981\u306a\u6642\u9593\u5358\u4f4d\u3084\u5fc5\u8981\u306a\u5e2d\u6570\u306b\u5fdc\u3058\u305f\u67d4\u8edf\u6027\u306e\u652f\u6255\u3044\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002\u3055\u3089\u306b\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u306e\u30d0\u30f3\u30c9\u30eb\u3092\u5909\u66f4\u3057\u3001\u5229\u7528\u6642\u9593\u3092\u5ef6\u9577\u3057\u305f\u308a\u3001\u30c7\u30b8\u30bf\u30eb\u30fb\u30c1\u30e3\u30cd\u30eb\u3084\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u5e2d\u6570\u3092\u8ffd\u52a0\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u3053\u308c\u307e\u3067\u4ee5\u4e0a\u306e\u591a\u69d8\u7684\u306a\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u5951\u7d04\u304c\u53ef\u80fd\u3068\u306a\u308a\u3001\u9032\u5316\u3092\u7d9a\u3051\u308b\u4f01\u696d\u306e\u30d3\u30b8\u30cd\u30b9\u8981\u4ef6\u306b\u5408\u308f\u305b\u305f\u5951\u7d04\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n

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\u8fc5\u901f\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u305f\u3081\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0
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\uff1c\u672c\u30ea\u30ea\u30fc\u30b9\u306b\u95a2\u3059\u308b\u5831\u9053\u95a2\u4fc2\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u4e0b\u8a18\u306b\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\uff1e
\n\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u682a\u5f0f\u4f1a\u793e\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u672c\u90e8
\n\u6589\u85e4 \u54f2\u4e5f
\nTel: 03-5989-1430
\nEmail: tetsuya.saito@genesys.com<\/a><\/p>\n

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\nTel: 080-4178-2393
\nEmail: alex@vertigo.jp<\/a><\/p>\n

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