{"id":170494,"date":"2019-09-18T03:05:18","date_gmt":"2019-09-18T10:05:18","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=170494"},"modified":"2021-06-28T01:05:21","modified_gmt":"2021-06-28T08:05:21","slug":"genesys-cloud%e3%80%81%e5%89%8d%e5%b9%b4%e5%90%8c%e6%9c%9f%e6%af%9470%ef%bc%85%e5%8f%8e%e7%9b%8a%e5%a2%97%e3%81%ae%e6%88%90%e9%95%b7%e3%82%92%e6%9e%9c%e3%81%9f%e3%81%97%e3%80%81%e8%a8%98%e9%8c%b2","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-cloud%e3%80%81%e5%89%8d%e5%b9%b4%e5%90%8c%e6%9c%9f%e6%af%9470%ef%bc%85%e5%8f%8e%e7%9b%8a%e5%a2%97%e3%81%ae%e6%88%90%e9%95%b7%e3%82%92%e6%9e%9c%e3%81%9f%e3%81%97%e3%80%81%e8%a8%98%e9%8c%b2","title":{"rendered":"Genesys Cloud\u3001\u524d\u5e74\u540c\u671f\u6bd470\uff05\u53ce\u76ca\u5897\u306e\u6210\u9577\u3092\u679c\u305f\u3057\u3001\u8a18\u9332\u7684\u306a\u58f2\u4e0a\u3092\u9054\u6210"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<p><strong class=\"text-28 text-26\">Genesys Cloud\u3001\u524d\u5e74\u540c\u671f\u6bd470\uff05\u53ce\u76ca\u5897\u306e\u6210\u9577\u3092\u679c\u305f\u3057\u3001\u8a18\u9332\u7684\u306a\u58f2\u4e0a\u3092\u9054\u6210<\/strong><\/p>\n<p><em>\u7af6\u5408\u304b\u3089\u306e\u4e57\u308a\u63db\u3048\u3067\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30af\u30e9\u30a6\u30c9\u306e\u58f2\u4e0a\u304c143\uff05\u5897<\/em><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<p><strong>\u6771\u4eac <\/strong>\u2014<strong> 2019<\/strong><strong>\u5e749\u670818\u65e5 <\/strong>\u2014 \u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304a\u3088\u3073<a href=\"https:\/\/www.genesys.com\/ja-jp\/customer-experience\/better-results\/migrating-your-legacy-system\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/a>\u306e\u30de\u30fc\u30b1\u30c3\u30c8\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\uff08<a href=\"https:\/\/www.genesys.com\/ja-jp\">https:\/\/www.genesys.com\/ja-jp<\/a>\uff09\u306f\u30012019\u5e74\u4e0a\u534a\u671f\u306b\u5f0a\u793e\u306e\u65b0\u898f\u9867\u5ba2\u306e70\uff05\u304c\u30af\u30e9\u30a6\u30c9\u88fd\u54c1\u3092\u63a1\u7528\u3057\u305f\u3053\u3068\u3092\u767a\u8868\u3044\u305f\u3057\u307e\u3059\u3002<\/p>\n<p>\u4eca\u56de\u306e\u6025\u6210\u9577\u306f\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30af\u30e9\u30a6\u30c9\u3068\u3044\u3046\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u6b21\u4e16\u4ee3\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u8fc5\u901f\u306b\u63a1\u7528\u3055\u308c\u305f\u7d50\u679c\u306b\u8d77\u56e0\u3057\u3066\u3044\u307e\u3059\u3002<strong>\u30a2\u30eb\u30d0\u30fc\u30bf\u30fb\u30e2\u30fc\u30bf\u30fc\u30fb\u30a2\u30bd\u30b7\u30a8\u30fc\u30b7\u30e7\u30f3\u3001JPIMedia\u3001Kiwi.com\u3001\u30ed\u30a6\u30a7\u30eb\u30fb\u30b0\u30eb\u30fc\u30d7\u3001\u30a6\u30a7\u30b9\u30bf\u30f3\u30fb\u30ac\u30d0\u30ca\u30fc\u30ba\u5927\u5b66\u3001\u30ef\u30fc\u30eb\u30d7\u30fc\u30eb\u30fb\u30b3\u30fc\u30dd\u30ec\u30fc\u30b7\u30e7\u30f3\u306a\u3069<\/strong>\u3001\u4f01\u696d\u898f\u6a21\u3092\u554f\u308f\u305a\u3001\u4e16\u754c\u5404\u56fd\u306e\u4f01\u696d\u3084\u56e3\u4f53\u304c\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30af\u30e9\u30a6\u30c9\u306e\u67d4\u8edf\u6027\u3084\u5b89\u5168\u6027\u3001\u305d\u3057\u3066\u305d\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u30b9\u30d4\u30fc\u30c9\u3092\u6c7a\u3081\u624b\u306b\u63a1\u7528\u3057\u3066\u304d\u307e\u3057\u305f\u3002\u305d\u306e\u7d50\u679c\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30af\u30e9\u30a6\u30c9\u306b\u3088\u308b\u53ce\u76ca\u306f\u524d\u5e74\u540c\u671f\u306b\u6bd4\u3079\u306670\uff05\u6210\u9577\u3057\u3001\u58f2\u4e0a\u3082112\uff05\u5897\u52a0\u3068\u6025\u6210\u9577\u3044\u305f\u3057\u307e\u3057\u305f\u3002\u3055\u3089\u306b\u3001\u65e5\u672c\u306b\u304a\u3044\u3066\u3082\u3088\u308a\u52e2\u3044\u306e\u3042\u308b\u6210\u9577\u304c\u898b\u3089\u308c\u3066\u304a\u308a\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30af\u30e9\u30a6\u30c9\u306e\u53ce\u76ca\u306f\u524d\u5e74\u540c\u671f\u6bd4111\uff05\u5897\u52a0\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30af\u30e9\u30a6\u30c9\u306e\u6210\u9577\u306f\u30b8\u30a7\u30cd\u30b7\u30b9\u306eGenesys Cloud\u3092\u542b\u3080\u81ea\u793e\u306eSaaS\u306e\u88fd\u54c1\u7fa4\u307e\u3067\u5e83\u304c\u3063\u3066\u3044\u307e\u3059\u3002Genesys Cloud\u306e\u6210\u529f\u3082\u9855\u8457\u306b\u306a\u3063\u3066\u304a\u308a\u30012015\u5e74\u304b\u3089\u6bce\u5e743\u6841\u306e\u6210\u9577\u7387\u3092\u9054\u6210\u3057\u3066\u304d\u307e\u3057\u305f\u30022019\u5e74\u4e0a\u534a\u671f\u306b\u306f\u3001Genesys Cloud\u306b\u3088\u308b\u53ce\u76ca\u306f\u524d\u5e74\u540c\u671f\u6bd4\u7d04110\uff05\u5897\u52a0\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u300c\u65b0\u898f\u9867\u5ba2\u306e\u591a\u304f\u304c\u5f0a\u793e\u306e\u30af\u30e9\u30a6\u30c9\u88fd\u54c1\u3092\u63a1\u7528\u3059\u308b\u3068\u3044\u3046\u5927\u304d\u306a\u8ee2\u63db\u70b9\u3092\u8fce\u3048\u307e\u3057\u305f\u3002\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u5316\u306e\u65b0\u6642\u4ee3\u304c\u9032\u3080\u4e2d\u3001\u65b0\u898f\u30fb\u65e2\u5b58\u9867\u5ba2\u306f\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30af\u30e9\u30a6\u30c9\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u3088\u3063\u3066\u30b3\u30f3\u30b7\u30e5\u30fc\u30de\u30fc\u304c\u6c42\u3081\u308b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u4eca\u5f8c\u3082\u3001\u4e16\u754c\u5404\u56fd\u3067\u30af\u30e9\u30a6\u30c9\u3078\u306e\u79fb\u884c\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3001\u6700\u3082\u91cd\u8981\u306a\u8cc7\u7523\u3068\u306a\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u3068\u306e\u63a5\u70b9\u3092\u5fb9\u5e95\u7684\u306b\u7ba1\u7406\u3059\u308b\u3053\u3068\u3092\u652f\u63f4\u3057\u3066\u307e\u3044\u308a\u307e\u3059\u3002\u300d\u3068\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u6700\u9ad8\u7d4c\u55b6\u8cac\u4efb\u8005\uff08CEO\uff09\u306e\u30c8\u30cb\u30fc\u30fb\u30d9\u30a4\u30c4\u306f\u8a71\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30af\u30e9\u30a6\u30c9\u3067\u7372\u5f97\u3059\u308b\u30de\u30fc\u30b1\u30c3\u30c8\u30b7\u30a7\u30a2<\/strong><\/p>\n<p>\u4eca\u56de\u306e\u6210\u9577\u306e\u3082\u3046\u4e00\u3064\u8981\u56e0\u306f\u3001\u78ba\u304b\u306a\u5b9f\u7e3e\u306b\u7d50\u3073\u3064\u3044\u305f\u30b8\u30a7\u30cd\u30b7\u30b9\u306ePureBridge\u30d7\u30ed\u30b0\u30e9\u30e0\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u30022019\u5e74\u4e0a\u534a\u671f\u3060\u3051\u3067\u3001\u7af6\u5408\u304b\u3089\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u4e57\u308a\u63db\u3048\u305f\u9867\u5ba2\u306b\u3088\u308b\u58f2\u4e0a\u304c143\uff05\u6210\u9577\u3057\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30af\u30e9\u30a6\u30c9\u306e\u6210\u9577\u306b\u5927\u304d\u304f\u8ca2\u732e\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>Nemertes Research\u304c\u4f5c\u6210\u3057\u305f\u7814\u7a76\u30ec\u30dd\u30fc\u30c8\u306b\u3088\u308b\u3068\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u88fd\u54c1\u306b\u4e57\u308a\u63db\u3048\u305f\u4f01\u696d\u306f\u5927\u304d\u306a\u7d50\u679c\u3092\u751f\u307f\u51fa\u3057\u3066\u3044\u307e\u3059\u3002\u5f93\u6765\u306a\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304b\u3089\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306b\u79fb\u884c\u3057\u305f\u4f01\u696d\u3078\u306e\u8abf\u67fb\u3092\u3057\u305f\u3068\u3053\u308d\u3001\u8fc5\u901f\u306a\u5c55\u958b\u30b9\u30d4\u30fc\u30c9\u3084\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3\u3001\u58f2\u4e0a\u3052\u306e\u5411\u4e0a\u3068\u3044\u3063\u305f\u69d8\u3005\u306a\u4ed8\u52a0\u4fa1\u5024\u3092\u5f97\u3066\u304a\u308a\u3001\u65b0\u305f\u306a\u6a5f\u80fd\u306b\u3082\u7d20\u65e9\u304f\u30a2\u30af\u30bb\u30b9\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u305d\u306e\u4ed6\u306e\u9855\u8457\u306a\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u306f\u4ee5\u4e0b\u3068\u901a\u308a\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u904b\u55b6\u30b3\u30b9\u30c8\uff1a31\uff05\u6e1b\u5c11<\/li>\n<li>\u4e00\u6b21\u89e3\u6c7a\u7387\uff1a23\uff05\u5411\u4e0a<\/li>\n<li>\u51e6\u7406\u6642\u9593\uff1a13\uff05\u77ed\u7e2e<\/li>\n<li>\u9867\u5ba2\u6e80\u8db3\u7387\uff1a6\uff05\u5411\u4e0a<\/li>\n<\/ul>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30af\u30e9\u30a6\u30c9\u306b\u3088\u308b\u30e1\u30ea\u30c3\u30c8\u306e\u3054\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u30019\u670818\u65e5\u30fb19\u65e5\u306b\u958b\u50ac\u3055\u308c\u308bNemertes Research\u3001\u8a2d\u7acb\u8005\u517c\u793e\u9577\u3067\u3042\u308bRobin Gareiss\u6c0f\u306e\u30a6\u30a7\u30d3\u30ca\u30fc\u3001\u300cThe proof is in the data: 10 real world CX transformations\u300d\u306b\u767b\u9332\u3057\u3066\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30af\u30e9\u30a6\u30c9\u306b\u3064\u3044\u3066<br \/>\n<\/strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30af\u30e9\u30a6\u30c9\u306f\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u88fd\u54c1\u7fa4\u3092\u901a\u3057\u3066\u8fc5\u901f\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u679c\u305f\u3059\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u306a\u308a\u307e\u3059\u3002\u4e00\u3064\u306e\u6280\u8853\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306b\u7d71\u62ec\u3055\u308c\u305f\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30af\u30e9\u30a6\u30c9\u306f\u3001\u4f01\u696d\u306b\u3042\u3089\u3086\u308b\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3044\u3066\u793e\u54e1\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u7e4b\u3052\u3001\u6700\u9069\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30af\u30e9\u30a6\u30c9\u306f\u81ea\u793e\u306e\u4e8c\u3064\u306eSaaS\u88fd\u54c1\u3068\u306a\u308bGenesys Cloud\u3068Genesys Multicloud CX\u306e\u30d0\u30c3\u30af\u30dc\u30fc\u30f3\u3068\u306a\u308a\u307e\u3059\u3002\u307e\u305f\u3001Genesys Multicloud CX\u3084PureConnect\u306e\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3057\u3066\u3044\u308b\u304a\u5ba2\u69d8\u3082\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30af\u30e9\u30a6\u30c9\u306b\u3088\u308b\u65b0\u6a5f\u80fd\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u6570\u767e\u306b\u53ca\u3076\u30a4\u30f3\u30c6\u30b0\u30ec\u30fc\u30b7\u30e7\u30f3\u3084\u30aa\u30fc\u30d7\u30f3API\u3092\u6301\u3064\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30af\u30e9\u30a6\u30c9\u306f\u9023\u643a\u30fb\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30fb\u62e1\u5f35\u304c\u5b9f\u73fe\u3057\u3084\u3044\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066<br \/>\n<\/strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u6bce\u5e74250\u5104\u4ef6\u4ee5\u4e0a\u306e\u4e16\u754c\u6700\u9ad8\u30af\u30e9\u30b9\u306e\u9867\u5ba2\u4f53\u9a13\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002\u793e\u54e1\u3084\u9867\u5ba2\u306e\u4f1a\u8a71\u3092\u3044\u3064\u3067\u3082\u3042\u3089\u3086\u308b\u30c1\u30e3\u30cd\u30eb\u3067\u7e4b\u3050\u3053\u3068\u304b\u3089\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u6210\u529f\u304c\u751f\u307e\u308c\u307e\u3059\u3002 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href=\"mailto:tetsuya.saito@genesys.com\">tetsuya.saito@genesys.com<\/a><\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u5e83\u5831\u4e8b\u52d9\u5c40\uff08Vertigo\u5185\uff09<br \/>\n\u30b6\u30d0\u30f4\u30a1\u30fb\u30a2\u30ec\u30af\u30b5\u30f3\u30c9\u30eb<br \/>\nTel: 080-4178-2393<br \/>\nEmail: <a href=\"mailto:alex@vertigo.jp\">alex@vertigo.jp<\/a><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column][vc_column_text] Genesys Cloud\u3001\u524d\u5e74\u540c\u671f\u6bd470\uff05\u53ce\u76ca\u5897\u306e\u6210\u9577\u3092\u679c\u305f\u3057\u3001\u8a18\u9332\u7684\u306a\u58f2\u4e0a\u3092\u9054\u6210 \u7af6\u5408\u304b\u3089\u306e\u4e57\u308a\u63db\u3048\u3067\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30af\u30e9\u30a6 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