{"id":157715,"date":"2019-07-09T20:46:22","date_gmt":"2019-07-10T03:46:22","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&p=157715"},"modified":"2021-06-28T00:56:35","modified_gmt":"2021-06-28T07:56:35","slug":"%e3%82%b8%e3%82%a7%e3%83%8d%e3%82%b7%e3%82%b9%e3%80%81ai%e3%82%92%e3%83%99%e3%83%bc%e3%82%b9%e3%81%ab%e3%81%97%e3%81%9f%e4%ba%88%e6%b8%ac%e3%82%a8%e3%83%b3%e3%82%b2%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/%e3%82%b8%e3%82%a7%e3%83%8d%e3%82%b7%e3%82%b9%e3%80%81ai%e3%82%92%e3%83%99%e3%83%bc%e3%82%b9%e3%81%ab%e3%81%97%e3%81%9f%e4%ba%88%e6%b8%ac%e3%82%a8%e3%83%b3%e3%82%b2%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001AI\u3092\u30d9\u30fc\u30b9\u306b\u3057\u305f\u4e88\u6e2c\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30b5\u30fc\u30d3\u30b9 \u300cAltocloud\u300d\u3092\u65e5\u672c\u3067\u63d0\u4f9b\u958b\u59cb\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u6210\u679c\u3092\u6700\u5927\u5316"},"content":{"rendered":"

[vc_section][vc_row][vc_column][vc_column_text]<\/p>\n

\u30b8\u30a7\u30cd\u30b7\u30b9\u3001<\/strong>AI<\/strong>\u3092\u30d9\u30fc\u30b9\u306b\u3057\u305f\u4e88\u6e2c\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30b5\u30fc\u30d3\u30b9<\/strong> \u300c<\/strong>Altocloud<\/strong>\u300d\u3092\u65e5\u672c\u3067\u63d0\u4f9b\u958b\u59cb\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u6210\u679c\u3092\u6700\u5927\u5316<\/strong><\/p>\n

Web<\/em>\u3067\u306e\u884c\u52d5\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u628a\u63e1\u3057\u3001\u9867\u5ba2\u5c5e\u6027\u3068\u884c\u52d5\u5c65\u6b74\u304b\u3089\u30cf\u30a4\u30d1\u30fc\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u305f<\/em>
\n<\/em>\u30aa\u30d5\u30a1\u30fc\u30ea\u30f3\u30b0\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u30fb\u30bb\u30fc\u30eb\u30b9\u3067\u306e\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u7387\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a<\/em><\/p>\n

 <\/p>\n

[\/vc_column_text]<\/span>[vc_column_text]<\/p>\n

\u6771\u4eac \u2014 2019\u5e747\u670810\u65e5 \u2014 \u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304a\u3088\u3073\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u30de\u30fc\u30b1\u30c3\u30c8\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u682a\u5f0f\u4f1a\u793e\uff08\u672c\u793e\uff1a\u6771\u4eac\u90fd\u65b0\u5bbf\u533a\u3001\u4ee3\u8868\u53d6\u7de0\u5f79\u793e\u9577\uff1a\u7d30\u4e95\u6d0b\u4e00\u3001\u4ee5\u4e0b\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\uff09\u306f\u3001AI(\u4eba\u5de5\u77e5\u80fd)\u3068\u6a5f\u68b0\u5b66\u7fd2\u3092\u30d9\u30fc\u30b9\u306b\u3057\u305f\u4e88\u6e2c\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30b5\u30fc\u30d3\u30b9\u306eAltocloud\u306e\u65e5\u672c\u3067\u306e\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u958b\u59cb\u3092\u767a\u8868\u3044\u305f\u3057\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u63d0\u4f9b\u3059\u308bCX\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u9023\u643a\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u3084\u898b\u8fbc\u5ba2\u3092\u7ba1\u7406\u3057\u3001\u4e88\u6e2c\u7684\u306b\u63a5\u70b9\u3092\u4f5c\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u3092\u751f\u307f\u51fa\u3057\u3001\u52b9\u7387\u3092\u4e0a\u3052\u308b\u3053\u3068\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002<\/p>\n

Altocloud\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u30c7\u30b8\u30bf\u30eb\u304b\u3089\u30ea\u30a2\u30eb\u307e\u3067\u3059\u3079\u3066\u306e\u9867\u5ba2\u63a5\u70b9\u306b\u304a\u3051\u308b\u30e6\u30fc\u30b6\u30fc\u884c\u52d5\u3092\u628a\u63e1\u3057\u3001\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u9867\u5ba2\u3054\u3068\u306b\u30cf\u30a4\u30d1\u30fc\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002
\n\u3059\u3067\u306b\u6d77\u5916\u3067Altocloud\u306e\u5c0e\u5165\u3057\u3066\u3044\u308b\u4f01\u696d\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u3092\u9054\u6210\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u2022 \u30ea\u30fc\u30c9\u5358\u4fa1\u309262%\u524a\u6e1b\u3001\u30c1\u30e3\u30c3\u30c8\u5358\u4fa1\u309272%\u524a\u6e1b\uff08\u97f3\u58f0\u30fb\u52d5\u753b\u30fb\u30b3\u30f3\u30c6\u30f3\u30c4\u5171\u6709\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\uff09
\n\u2022 \u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7387\u3092\u7d0480%\u3001\u30bb\u30fc\u30eb\u30b9\u3084\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u30b9\u30bf\u30c3\u30d5\u306e\u5897\u54e1\u306a\u3057\u306b\u5411\u4e0a\uff08\u30a6\u30a7\u30a2\u30e9\u30d6\u30eb\u7aef\u672b\u304a\u3088\u3073\u30b5\u30fc\u30d3\u30b9\u306e\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\uff09
\n\u2022 \u30ab\u30fc\u30c8\u653e\u68c4\u7387\u309230%\u6e1b\u5c11\uff08EC\u30b5\u30fc\u30d3\u30b9\u306e\u30ea\u30fc\u30c0\u30fc\u4f01\u696d\uff09<\/p>\n

Altocloud\u306f\u6628\u5e742\u6708\u306b\u30b8\u30a7\u30cd\u30b7\u30b9\u793e\u304c\u8cb7\u53ce\u3057\u305f\u30af\u30e9\u30a6\u30c9\u578b\u30b5\u30fc\u30d3\u30b9\u3002Web\u306e\u95b2\u89a7\u3001Web\u4e0a\u3067\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u3001\u793e\u54e1\u3068\u306e\u4f1a\u8a71\u3068\u3044\u3063\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u304a\u3051\u308b\u3059\u3079\u3066\u306e\u884c\u52d5\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u628a\u63e1\u3059\u308b\u3068\u3068\u3082\u306b\u3001AI\u3068\u6a5f\u68b0\u5b66\u7fd2\u306b\u3088\u3063\u3066\u4e8b\u524d\u306b\u8a2d\u5b9a\u3057\u305f\u30da\u30eb\u30bd\u30ca\u53ca\u3073\u904e\u53bb\u306e\u884c\u52d5\u30c7\u30fc\u30bf\u3092\u5143\u306b\u6d88\u8cbb\u8005\u304b\u3089\u5f97\u3089\u308c\u308b\u6210\u679c\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u30b9\u30b3\u30a2\u30ea\u30f3\u30b0\u3002\u5546\u54c1\u306e\u8cfc\u8cb7\u3001\u30a4\u30d9\u30f3\u30c8\u3078\u306e\u7533\u8fbc\u307f\u3001\u65c5\u884c\u306e\u4e88\u7d04\u3001\u554f\u3044\u5408\u308f\u305b\u3078\u306e\u56de\u7b54\u306a\u3069\u3001\u4f01\u696d\u306b\u3068\u3063\u3066\u671b\u307e\u3057\u3044\u7d50\u679c\u306b\u3064\u306a\u304c\u308b\u884c\u52d5\u3092\u4e88\u6e2c\u3057\u3001\u6700\u9069\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u96fb\u8a71\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u30af\u30fc\u30dd\u30f3\u3068\u3044\u3063\u305f\u6700\u9069\u306a\u30aa\u30d5\u30a1\u30fc\u30ea\u30f3\u30b0\u3092\u3053\u308c\u307e\u3067\u4ee5\u4e0a\u306e\u7cbe\u5ea6\u3067\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u3068\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u9ad8\u3081\u307e\u3059\u3002\u307e\u305f\u3001\u5c0e\u5165\u5f8c\u3082\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u6210\u679c\u3092AI\u3068\u6a5f\u68b0\u5b66\u7fd2\u304c\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u6700\u9069\u306a\u30aa\u30d5\u30a1\u30fc\u30ea\u30f3\u30b0\u3092\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3057\u3001\u5e38\u306b\u6700\u9069\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u5f62\u6210\u3057\u307e\u3059\u3002<\/p>\n

Altocloud\u306f\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u63d0\u4f9b\u3059\u308bCX\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3001Genesys Cloud\u3001PureConnect\u3001Genesys Multicloud CX\u3068\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u9023\u643a\u3059\u308b\u3053\u3068\u3067\u3001\u96fb\u8a71\u3084\u30c1\u30e3\u30c3\u30c8\u3092\u306f\u3058\u3081\u3068\u3057\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30fb\u30c1\u30e3\u30cd\u30eb\u3067\u9867\u5ba2\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u9867\u5ba2\u5bfe\u5fdc\u306e\u969b\u306b\u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u9867\u5ba2\u306eWeb\u4e0a\u3067\u306e\u884c\u52d5\u5c65\u6b74\u3084\u6210\u679c\u4e88\u6e2c\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u884c\u52d5\u5c65\u6b74\u3092\u30d9\u30fc\u30b9\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3092\u3042\u3089\u304b\u3058\u3081\u628a\u63e1\u3059\u308b\u3053\u3068\u3067\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u30bb\u30fc\u30eb\u30b9\u306e\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u7387\u306e\u5411\u4e0a\u3084\u554f\u984c\u89e3\u6c7a\u307e\u3067\u306e\u6642\u9593\u3092\u77ed\u7e2e\u3059\u308b\u306a\u3069\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30bb\u30fc\u30eb\u30b9\u3001\u30b5\u30fc\u30d3\u30b9\u306b\u81f3\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u3059\u3079\u3066\u306e\u6bb5\u968e\u306b\u304a\u3044\u3066\u3001AI\u3092\u30d9\u30fc\u30b9\u306b\u3057\u305f\u4e88\u6e2c\u578b\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n

\u300cGenesys Altocloud\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u3001Web\u304b\u3089\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u307e\u3067\u3059\u3079\u3066\u306e\u9867\u5ba2\u63a5\u70b9\u306b\u304a\u3051\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u628a\u63e1\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u5c65\u6b74\u3084\u4e88\u60f3\u3055\u308c\u308b\u7d50\u679c\u3068\u3044\u3063\u305f\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u5bfe\u5fdc\u306e\u30b9\u30bf\u30c3\u30d5\u306f\u3053\u308c\u307e\u3067\u4ee5\u4e0a\u306b\u304a\u5ba2\u69d8\u3054\u3068\u306b\u6700\u9069\u306a\u63d0\u6848\u3084\u554f\u984c\u89e3\u6c7a\u306b\u5411\u3051\u305f\u30a2\u30c9\u30d0\u30a4\u30b9\u3092\u884c\u3044\u3001\u58f2\u4e0a\u3052\u306e\u5411\u4e0a\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u6539\u5584\u3068\u3044\u3063\u305f\u30d3\u30b8\u30cd\u30b9\u306b\u76f4\u7d50\u3059\u308b\u6210\u679c\u3092\u51fa\u305b\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002Genesys Altocloud\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3060\u3051\u3067\u306a\u304f\u3001\u30bb\u30fc\u30eb\u30b9\uff06\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306a\u3069\u5e45\u5e83\u3044\u30d3\u30b8\u30cd\u30b9\u30fb\u30b7\u30fc\u30f3\u306b\u304a\u3044\u3066\u3001\u3088\u308a\u304d\u3081\u7d30\u3084\u304b\u306a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u5bfe\u5fdc\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002\u300d\u3068\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u3001\u4ee3\u8868\u53d6\u7de0\u5f79\u306e\u7d30\u4e95\u306f\u8a71\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066
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\uff1c\u672c\u30ea\u30ea\u30fc\u30b9\u306b\u95a2\u3059\u308b\u5831\u9053\u95a2\u4fc2\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u4e0b\u8a18\u306b\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\uff1e
\n\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u682a\u5f0f\u4f1a\u793e\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u672c\u90e8
\n\u6589\u85e4 \u54f2\u4e5f
\nTel: 03-5989-1430\u3000Fax\uff1a03-6327-7955
\nEmail: tetsuya.saito@genesys.com<\/p>\n

\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u5e83\u5831\u4e8b\u52d9\u5c40\uff08Vertigo\u5185\uff09
\n\u30b6\u30d0\u30f4\u30a1\u30fb\u30a2\u30ec\u30af\u30b5\u30f3\u30c9\u30eb
\nTel: 080-4178-2393
\nEmail: alex@vertigo.jp<\/p>\n

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