{"id":153461,"date":"2019-06-17T22:50:55","date_gmt":"2019-06-18T05:50:55","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=153461"},"modified":"2021-03-02T23:09:22","modified_gmt":"2021-03-03T07:09:22","slug":"%e3%82%b8%e3%82%a7%e3%83%8d%e3%82%b7%e3%82%b9%e3%80%81genesys-ai%e3%81%ae%e5%bc%b7%e5%8c%96%e3%81%ab%e3%82%88%e3%81%a3%e3%81%a6%e3%80%81%e3%82%88%e3%82%8a%e8%bf%85%e9%80%9f%e3%81%ab-%e3%83%8f%e3%82%a4","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/%e3%82%b8%e3%82%a7%e3%83%8d%e3%82%b7%e3%82%b9%e3%80%81genesys-ai%e3%81%ae%e5%bc%b7%e5%8c%96%e3%81%ab%e3%82%88%e3%81%a3%e3%81%a6%e3%80%81%e3%82%88%e3%82%8a%e8%bf%85%e9%80%9f%e3%81%ab-%e3%83%8f%e3%82%a4","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001Genesys AI\u306e\u5f37\u5316\u306b\u3088\u3063\u3066\u3001\u3088\u308a\u8fc5\u901f\u306b \u30cf\u30a4\u30d1\u30fc\u30fb\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5b9f\u73fe"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<p><strong class=\"text-32 text-36\">\u00a0<\/strong><strong class=\"text-26 text-32 text-36\">\u30b8\u30a7\u30cd\u30b7\u30b9\u3001<\/strong><strong class=\"text-26 text-32 text-36\">Genesys AI<\/strong><strong class=\"text-26 text-32 text-36\">\u306e\u5f37\u5316\u306b\u3088\u3063\u3066\u3001\u3088\u308a\u8fc5\u901f\u306b<\/strong><strong class=\"text-26 text-32 text-36\"><br \/>\n<\/strong><strong class=\"text-26 text-32 text-36\">\u30cf\u30a4\u30d1\u30fc\u30fb\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5b9f\u73fe<\/strong><\/p>\n<p><em>\u81ea\u793e\u3068\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30fc\u306e<\/em><em>AI<\/em><em>\u3068\u306e\u9023\u643a\u306b\u3088\u3063\u3066\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30bb\u30fc\u30eb\u30b9\u304b\u3089\u30b5\u30fc\u30d3\u30b9\u306b\u3044\u305f\u308b<\/em><em><br \/>\n<\/em><em>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u6700\u9069\u5316\u3057\u3001\u4fa1\u5024\u5275\u51fa\u307e\u3067\u306e\u6642\u9593\u3092<\/em><em>40<\/em><em>\u301c<\/em><em>60<\/em><em>\uff05\u77ed\u7e2e<\/em><\/p>\n<p>&nbsp;<\/p>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:1px\"><\/span>[vc_column_text]<\/p>\n<p><strong>\u30c7\u30f3\u30d0\u30fc <\/strong>\u2014<strong> 2019<\/strong><strong>\u5e746\u670811\u65e5 <\/strong>\u2014 \u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304a\u3088\u3073<a href=\"https:\/\/www.genesys.com\/ja-jp\/customer-experience\/better-results\/migrating-your-legacy-system\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/a>\u306e\u30de\u30fc\u30b1\u30c3\u30c8\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\uff08<a href=\"https:\/\/www.genesys.com\/ja-jp\">https:\/\/www.genesys.com\/ja-jp<\/a>\uff09\u306f\u3001Genesys AI\u306e\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u3092\u5f37\u5316\u3057\u3001\u81ea\u793e\u3068\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30fc\u306eAI\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u9023\u643a\u3057\u3001\u5e02\u5834\u3067\u6700\u3082\u5305\u62ec\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u7ba1\u7406\u6a5f\u80fd\u3092\u5b9f\u73fe\u3057\u305f\u3053\u3068\u3092\u304a\u77e5\u3089\u305b\u3044\u305f\u3057\u307e\u3059\u3002<\/p>\n<p>\u4f01\u696d\u306f\u69d8\u3005\u306a\u8ab2\u984c\u89e3\u6c7a\u306b\u5411\u3051\u3066\u3001AI(\u4eba\u5de5\u77e5\u80fd)\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u5c0e\u5165\u3057\u3066\u3044\u307e\u3059\u304c\u3001\u305d\u306e\u591a\u304f\u304c\u30dd\u30a4\u30f3\u30c8\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3042\u308b\u3068\u3044\u3046\u306e\u304c\u73fe\u72b6\u3067\u3059\u3002\u30a8\u30f3\u30c9\u30fb\u30c4\u30fc\u30fb\u30a8\u30f3\u30c9\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u304a\u3051\u308b\u30c7\u30fc\u30bf\u304c\u65ad\u7247\u5316\u3055\u308c\u3066\u3057\u307e\u3046\u305f\u3081\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u304a\u3088\u3073\u30a8\u30f3\u30d7\u30ed\u30a4\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u6539\u5584\u306b\u5411\u3051\u3066\u3001AI\u306e\u6301\u3064\u3059\u3079\u3066\u306e\u53ef\u80fd\u6027\u3092\u751f\u304b\u305b\u3066\u3044\u307e\u305b\u3093\u3002\u305d\u306e\u7d50\u679c\u3001AI\u306b\u3088\u308b\u30d3\u30b8\u30cd\u30b9\u3078\u306e\u52b9\u679c\u304c\u9650\u5b9a\u7684\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3088\u308b\u65b0\u305f\u306a\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u306b\u3088\u3063\u3066\u3001\u8907\u6570\u306eAI\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30bb\u30fc\u30eb\u30b9\u3001\u30b5\u30fc\u30d3\u30b9\u3068\u3044\u3046\u4e00\u9023\u306e\u4f01\u696d\u6d3b\u52d5\u306b\u304a\u3044\u3066\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u5186\u6ed1\u306b\u9023\u643a\u3057\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u5168\u3066\u306e\u6bb5\u968e\u3067\u767a\u751f\u3059\u308b\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u3001Genesys AI\u3067\u306f\u5168\u3066\u306e\u9867\u5ba2\u63a5\u70b9\u306b\u304a\u3051\u308b\u30d7\u30ed\u30bb\u30b9\u3092\u9023\u643a\u3001\u6e2c\u5b9a\u3001\u305d\u3057\u3066\u6700\u9069\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u81ea\u52d5\u5316\u3001\u5bfe\u5fdc\u30c1\u30e3\u30cd\u30eb\u3001\u30bb\u30fc\u30eb\u30b9\uff06\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6d3b\u52d5\u306b\u304a\u3051\u308b\u30aa\u30d5\u30a1\u30fc\u30ea\u30f3\u30b0\u3092\u500b\u4eba\u3054\u3068\u306b\u6700\u9069\u5316\u3057\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3092\u65b0\u305f\u306a\u6b21\u5143\u3078\u3068\u5f15\u304d\u4e0a\u3052\u307e\u3059\u3002<\/p>\n<p><strong>Genesys AI<\/strong><strong>\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u6d3b\u7528\u53ef\u80fd\u306b<\/strong><\/p>\n<p>Genesys AI\u306b\u3088\u3063\u3066\u3001\u4f01\u696d\u306f\u96fb\u8a71\u3068\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3051\u308b\u81ea\u793e\u3068\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30fcAI\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u9023\u643a\u3092\u3088\u308a\u7c21\u5358\u306b\u7ba1\u7406\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002Genesys AI\u306e\u7c21\u7d20\u5316\u304b\u3064\u96c6\u4e2d\u5316\u3057\u305f\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u7ba1\u7406\u6a5f\u80fd\u306b\u3088\u3063\u3066\u3001\u4f01\u696d\u306f\u8907\u96d1\u306a\u30d3\u30b8\u30cd\u30b9\u30ed\u30b8\u30c3\u30af\u306e\u53ef\u8996\u5316\u3001\u30d0\u30c3\u30af\u30a8\u30f3\u30c9\u3067\u306e\u30b7\u30b9\u30c6\u30e0\u306e\u7d71\u5408\u3001AI\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306e\u5207\u308a\u66ff\u3048\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u4f01\u696d\u304cAI\u6280\u8853\u3092\u4e00\u5ea6\u69cb\u7bc9\u3059\u308c\u3070\u5168\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u5c55\u958b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u30de\u30a4\u30af\u30ed\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u5c0e\u5165\u307e\u3067\u306e\u6642\u9593\u309290\uff05\u77ed\u7e2e\u3057\u3001\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3092\u6539\u5584\u3059\u308b\u3053\u3068\u3067\u5c0e\u5165\u52b9\u679c\u304c\u51fa\u308b\u307e\u3067\u306e\u671f\u9593\u309240\u301c60\uff05\u77ed\u7e2e\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u3063\u3066\u3001\u4f01\u696d\u304c\u65e2\u5b58\u306eAI\u306e\u6295\u8cc7\u3092\u9577\u671f\u306b\u6d3b\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u3084\u30af\u30e9\u30a6\u30c9\u3092\u554f\u308f\u305a\u3001\u3059\u3067\u306b\u4e16\u754c\u4e2d\u306b\u304a\u3044\u3066Genesys AI\u306e\u6210\u529f\u4e8b\u4f8b\u304c\u51fa\u59cb\u3081\u3066\u3044\u307e\u3059\u3002\u30c1\u30ea\u306e\u5927\u624b\u901a\u4fe1\u4e8b\u696d\u8005\u3067\u3042\u308bEntel\u304c\u305d\u306e\u4e00\u793e\u3068\u306a\u308a\u307e\u3059\u3002Entel\u306fGenesys AI\u3092\u6d3b\u7528\u3057\u3001Google Cloud\u3084IBM Watson\u3092\u5229\u7528\u3057\u3001\u5168\u3066\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u63a5\u70b9\u3092\u9023\u643a\u3055\u305b\u308b\u3053\u3068\u3067\u3001\u58f2\u4e0a\u3052\u30925\uff05\u4f38\u3070\u3057\u3001\u7d4c\u8cbb\u3092\u524a\u6e1b\u3059\u308b\u307b\u304b\u3001\u9867\u5ba2\u6e80\u8db3\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u306b\u6210\u529f\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>DNB\u793e\u306f\u3058\u3081\u3068\u3057\u3066\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30e6\u30fc\u30b6\u30fc\u4f01\u696d\u3082\u3001AI\u6a5f\u80fd\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u3088\u308a\u7684\u78ba\u306a\u4e88\u6e2c\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u306b\u3088\u308b\u304a\u554f\u3044\u5408\u308f\u305b\u3092\u3088\u308a\u8fc5\u901f\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u4eca\u56de\u306e\u9ad8\u5ea6\u306a\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u306b\u3064\u3044\u3066\u3001\u300c\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u5168\u3066\u3092\u7d71\u5408\u3059\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u5b8c\u74a7\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u751f\u307f\u51fa\u3057\u3066\u3044\u307e\u3059\u3002\u300d\u3068\u3001DNB\u793e\u306e\u30c6\u30af\u30cb\u30ab\u30eb\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u8cac\u4efb\u8005\u3092\u52d9\u3081\u308bAnders Braten\u6c0f\u306f\u8a71\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>AI<\/strong><strong>\u306e\u30b5\u30a4\u30ed\u5316\u3092\u907f\u3051\u3001\u4fa1\u5024\u5275\u51fa\u3078<\/strong><\/p>\n<p>\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u5206\u91ce\u3060\u3051\u3067\u3001\u304a\u304a\u3088\u305d<a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/1811_mit_report\">9\u5272\u306e\u4f01\u696d<\/a>\u306f\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3084\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3084IVR\u30b5\u30dd\u30fc\u30c8\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306a\u3069\u3092\u542b\u3080\u8a086\u3064\u306e\u5229\u7528\u76ee\u7684\u3092\u6301\u3063\u3066AI\u3092\u5c0e\u5165\u3057\u3066\u3044\u307e\u3059\u3002Genesys AI\u306f\u305d\u308c\u3089\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u5186\u6ed1\u306b\u9023\u643a\u3055\u305b\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u30c7\u30fc\u30bf\u3084\u30a4\u30d9\u30f3\u30c8\u306e\u30b9\u30c8\u30ea\u30fc\u30e0\u3092\u540c\u671f\u3057\u3066\u3044\u307e\u3059\u3002AI\u6a5f\u80fd\u306f\u81ea\u793e\u306e\u30cf\u30a4\u30b9\u30d4\u30fc\u30c9\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e<a href=\"https:\/\/www.genesys.com\/platform\/genesys-cloud\">Genesys Cloud<\/a>\u306b\u3088\u3063\u3066\u63d0\u4f9b\u3055\u308c\u3001\u793e\u54e1\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u6700\u9069\u5316\u3059\u308b\u305f\u3081\u306e\u65b0\u305f\u306a\u65b9\u6cd5\u3092\u63d0\u4f9b\u3057\u3066\u3044\u304d\u307e\u3059\u3002\u300d\u3068\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u6700\u9ad8\u88fd\u54c1\u8cac\u4efb\u8005\uff08CPO\uff09\u3092\u52d9\u3081\u308bPeter Graf\u306f\u8a71\u3057\u3066\u307e\u3059\u3002<\/p>\n<p>\u6570\u767e\u306b\u53ca\u3076\u6280\u8853\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u81ea\u793e\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u7d71\u5408\u3059\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u81ea\u793e\u304a\u3088\u3073\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30fc\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u554f\u308f\u305a\u3001\u3069\u306eAI\u3067\u3082\u7d71\u5408\u3067\u304d\u308b\u696d\u754c\u3067\u552f\u4e00\u306e\u4f01\u696d\u3068\u306a\u308a\u307e\u3059\u3002\u305d\u308c\u3089\u306eAI\u306f\u3001Genesys AI\u3067\u63d0\u4f9b\u3059\u308b\u9867\u5ba2\u3068\u793e\u54e1\u306e\u30d0\u30fc\u30c1\u30e3\u30eb\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u3067\u3042\u308b\u300cKate\u300d\u3001Amazon Lex\u3001Google Cloud \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fcAI\u3001Nuance\u3001IBM Watson\u306a\u3069\u3092\u542b\u307f\u307e\u3059\u3002<\/p>\n<p>\u300c\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u4f01\u696d\u306bAI\u306e\u65e2\u5b58\u306e\u6295\u8cc7\u3092\u3088\u308a\u6d3b\u304b\u305b\u308b\u305f\u3081\u306e\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3092\u63d0\u4f9b\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u307e\u3059\u3002\u3055\u3089\u306b\u3001Genesys AI\u306f\u4f01\u696d\u304c\u81ea\u793e\u3067\u958b\u767a\u3057\u305fAI\u306e\u6a5f\u80fd\u3068\u7b2c\u4e09\u8005\u306b\u3088\u308b\u30ea\u30fc\u30c7\u30a3\u30f3\u30b0\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3068\u7d71\u5408\u3059\u308b\u3053\u3068\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u307e\u3059\u3002\u300d\u3068\u3001Opus Research\u306e\u30ea\u30fc\u30c9\u30a2\u30ca\u30ea\u30b9\u30c8\u3092\u52d9\u3081\u308bDan Miller\u6c0f\u306f\u8a71\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>Genesys AI<\/strong><strong>\u306f\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u30d9\u30b9\u30c8\u30fb\u30de\u30c3\u30c1\u306b\u3088\u3063\u3066\u53cc\u65b9\u306e\u4f53\u9a13\u3092\u6539\u5584<\/strong><\/p>\n<p>Genesys AI\u306f\u30b7\u30b9\u30c6\u30e0\u304c\u30b5\u30a4\u30ed\u5316\u3057\u306a\u3044\u3088\u3046\u3001\u5168\u3066\u306eAI\u30a4\u30f3\u30c6\u30b0\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u53d6\u308a\u5165\u308c\u305f\u5171\u6709\u306e\u30c7\u30fc\u30bf\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u3053\u3067\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30d5\u309a\u30ec\u30c6\u3099\u30a3\u30af\u30c6\u30a3\u30d5\u3099\u30fb\u30eb\u30fc\u30c6\u30a3\u30f3\u30af\u3099\u3084Altocloud\u306e\u30d5\u309a\u30ec\u30c6\u3099\u30a3\u30af\u30c6\u30a3\u30d5\u3099\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3001\u4e88\u6e2c\u3068\u30b9\u30b1\u30b8\u30e5\u30ea\u30f3\u30b0\u306a\u3069\u3092\u542b\u3081\u305f\u81ea\u793e\u306e<a href=\"https:\/\/www.genesys.com\/ja-jp\/customer-experience\/innovations\">AI\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3<\/a>\u3068\u540c\u69d8\u306b\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30fcAI\u306e\u30b5\u30fc\u30d3\u30b9\u306e\u30c7\u30fc\u30bf\u3092\u53d6\u5f97\u3001\u51e6\u7406\u3001\u5206\u6790\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u9ad8\u5ea6\u306a\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u3060\u3051\u3067\u306a\u304f\u3001Genesys AI\u306f\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u306e\u4e88\u6e2c\u3001\u30b9\u30d4\u30fc\u30c1\u3068\u30c6\u30ad\u30b9\u30c8\u306e\u5206\u6790\u3084\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306e\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u306a\u3069\u3092\u53ef\u80fd\u3068\u3057\u307e\u3059\u3002<\/p>\n<p>\u305d\u306e\u6a5f\u80fd\u306e\u4e00\u3064\u3068\u3057\u3066\u3001Genesys AI\u3068\u30c1\u30e3\u30c3\u30c8\uff0f\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u306e\u9023\u643a\u6a5f\u80fd\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002\u30dc\u30c3\u30c8\u304c\u9867\u5ba2\u306b\u5bfe\u5fdc\u3059\u308b\u3068\u3001Genesys AI\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u306e\u30a8\u30b9\u30ab\u30ec\u30fc\u30c8\u306e\u5fc5\u8981\u306e\u6709\u7121\u3092\u8a8d\u8b58\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u305d\u3053\u3067\u3001\u30d5\u309a\u30ec\u30c6\u3099\u30a3\u30af\u30c6\u30a3\u30d5\u3099\u30fb\u30eb\u30fc\u30c6\u30a3\u30f3\u30af\u3099\u3092\u5229\u7528\u3057\u3001\u3082\u3063\u3068\u3082\u9069\u4efb\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u7279\u5b9a\u3057\u3001\u305d\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3053\u308c\u307e\u3067\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u542b\u3081\u3066\u6848\u4ef6\u3092\u8ee2\u9001\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><strong>\u9ad8\u5ea6\u306aAI\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u3092\u30b5\u30de\u30fc\u30fb\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u304b\u3089\u642d\u8f09<\/strong><\/p>\n<p>\u4eca\u56de\u306e\u65b0\u305f\u306a\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u306f\u3001\u7c73\u30c7\u30f3\u30d0\u30fc\u3067\u958b\u50ac\u3055\u308c\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u5e74\u6b21\u30ab\u30f3\u30d5\u30a1\u30ec\u30f3\u30b9\u306eXperience 19\u3067\u767a\u8868\u3055\u308c\u307e\u3057\u305f\u3002\u307e\u305f\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u9867\u5ba2\u306e\u610f\u56f3\u3001\u81ea\u52d5\u51e6\u7406\u7387\u306e\u53ef\u8996\u5316\u3001\u30dc\u30c3\u30c8\u5229\u7528\u306e\u6700\u9069\u5316\u3092\u30b7\u30f3\u30b0\u30eb\u30d3\u30e5\u30fc\u3067\u628a\u63e1\u3059\u308b\u305f\u3081\u306e\u65b0\u3057\u3044\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u30fb\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306e\u63d0\u4f9b\u3082\u958b\u59cb\u3057\u307e\u3059\u3002\u65b0\u305f\u306a\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3084Genesys AI\u306e\u9ad8\u5ea6\u306a\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u306f\u3001<a href=\"https:\/\/www.genesys.com\/platform\/new-innovations\/summer-innovations-2019\">\u30b5\u30de\u30fc\u30fb\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3<\/a>\u306e\u4e00\u74b0\u3068\u3057\u3066\u9806\u6b21\u5c55\u958b\u3055\u308c\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306fGenesys <a href=\"https:\/\/www.genesys.com\/ja-jp\/platform\/purecloud\">PureCloud<\/a>\u00ae\ufe0e\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/platform\/pureconnect\">PureConnect<\/a>\u2122\ufe0f\u3068<a href=\"https:\/\/www.genesys.com\/ja-jp\/platform\/pureengage\">PureEngage<\/a>\u2122\ufe0f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u6a5f\u80fd\u306e\u6539\u5584\u3092\u542b\u307f\u3001Genesys Cloud\u3067\u5c55\u958b\u3055\u308c\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3088\u308b\u65b0\u305f\u306a\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u306b\u95a2\u3057\u3066\u306f\u30016\u670826\u65e5\u30fb27\u65e5\u306b\u958b\u50ac\u3055\u308c\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30b5\u30de\u30fc\u30fb\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u30fb\u30a6\u30a7\u30d3\u30ca\u30fc\u306b\u767b\u9332\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066<\/strong><\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u6bce\u5e74250\u5104\u4ef6\u4ee5\u4e0a\u306e\u4e16\u754c\u6700\u9ad8\u30af\u30e9\u30b9\u306e\u9867\u5ba2\u4f53\u9a13\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002\u793e\u54e1\u3084\u9867\u5ba2\u306e\u4f1a\u8a71\u3092\u3044\u3064\u3067\u3082\u3042\u3089\u3086\u308b\u30c1\u30e3\u30cd\u30eb\u3067\u7e4b\u3050\u3053\u3068\u304b\u3089\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u6210\u529f\u304c\u751f\u307e\u308c\u307e\u3059\u3002 100\u30ab\u56fd11,000\u793e\u4ee5\u4e0a\u304c\u4fe1\u983c\u3059\u308b\u696d\u754c\u30c8\u30c3\u30d7\u306eCX\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u3088\u308a\u3001\u5927\u304d\u306a\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u3068\u6c38\u7d9a\u7684\u306a\u95a2\u4fc2\u3092\u69cb\u7bc9\u3057\u3066\u3044\u307e\u3059\u3002\u6700\u9ad8\u306e\u6280\u8853\u3068\u4eba\u9593\u306e\u5275\u610f\u3092\u7d50\u96c6\u3059\u308b\u3053\u3068\u3067\u3001\u81ea\u7136\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u53cd\u6620\u3057\u3001\u304a\u5ba2\u69d8\u306e\u8003\u3048\u65b9\u306b\u6cbf\u3063\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u69cb\u7bc9\u3057\u307e\u3059\u3002 \u696d\u754c\u3092\u30ea\u30fc\u30c9\u3059\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u3001\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u3001\u30af\u30e9\u30a6\u30c9\u3067\u5909\u308f\u3089\u306a\u3044\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u767a\u63ee\u3057\u3001\u771f\u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3092\u4fc3\u9032\u3057\u307e\u3059\u3002\u67d4\u8edf\u6027\u306b\u512a\u308c\u3001\u76f4\u611f\u7684\u3001\u305d\u3057\u3066\u5229\u7528\u8005\u306e\u80fd\u529b\u3092\u4f59\u3059\u3068\u3053\u308d\u7121\u304f\u767a\u63ee\u3067\u304d\u308b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u8a73\u3057\u304f\u306f\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\">www.genesys.com\/ja-jp<\/a>\u3001 <a href=\"https:\/\/twitter.com\/genesysjapan\">Twitter<\/a>\u3001<a href=\"https:\/\/www.facebook.com\/genesysjapan\/\">Facebook<\/a>\u3001<a href=\"https:\/\/www.youtube.com\/genesys\">YouTube<\/a>\u3001<a href=\"https:\/\/www.linkedin.com\/company-beta\/601919\/?pathWildcard=601919\">LinkedIn<\/a>\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\">\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30d6\u30ed\u30b0<\/a> \u3092\u3054\u89a7\u4e0b\u3055\u3044\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>\uff1c\u672c\u30ea\u30ea\u30fc\u30b9\u306b\u95a2\u3059\u308b\u5831\u9053\u95a2\u4fc2\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u4e0b\u8a18\u306b\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\uff1e<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u682a\u5f0f\u4f1a\u793e\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u672c\u90e8<\/p>\n<p>\u6589\u85e4 \u54f2\u4e5f<\/p>\n<p>Tel: 03-5989-1430<\/p>\n<p>Email: <a href=\"mailto:tetsuya.saito@genesys.com\">tetsuya.saito@genesys.com<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u5e83\u5831\u4e8b\u52d9\u5c40\uff08Vertigo\u5185\uff09<\/p>\n<p>\u30b6\u30d0\u30f4\u30a1\u30fb\u30a2\u30ec\u30af\u30b5\u30f3\u30c9\u30eb<\/p>\n<p>Tel: 080-4178-2393<\/p>\n<p>Email: <a href=\"mailto:alex@vertigo.jp\">alex@vertigo.jp<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column][vc_column_text] \u00a0\u30b8\u30a7\u30cd\u30b7\u30b9\u3001Genesys AI\u306e\u5f37\u5316\u306b\u3088\u3063\u3066\u3001\u3088\u308a\u8fc5\u901f\u306b \u30cf\u30a4\u30d1\u30fc\u30fb\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5b9f\u73fe [&hellip;]<\/p>\n","protected":false},"author":602,"featured_media":0,"template":"","class_list":["post-153461","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"06\/18\/2019","utm_pass":false,"meta_description":"2018\u5e74\u306e\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u58f2\u4e0a\u3052\u306f\u30af\u30e9\u30a6\u30c9\u304c\u727d\u5f15\u3057\u3001\u30af\u30e9\u30a6\u30c9\u306e\u58f2\u4e0a\u306f\u524d\u5e74\u6bd432%\u5897\u52a0\u3057\u307e\u3057\u305f\u3002\u30af\u30e9\u30a6\u30c9\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u58f2\u4e0a\u3052\u306e\u4e2d\u3067\u3082\u7279\u7b46\u3059\u3079\u304d\u306fGenesys PureCloud\u00ae\ufe0f\u3067\u30012016\u5e74\u3068\u6bd4\u3079\u3066\u58f2\u4e0a\u9ad8\u304c3\u500d\u4ee5\u4e0a\u306b\u9054\u3057\u3001\u6025\u901f\u306a\u6210\u9577\u3092\u9042\u3052\u3066\u3044\u307e\u3059\u3002","asset_expiration":"","disable_chat":false,"meta_title":"","no_index":false,"no_follow":false,"meta_twitter_image":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_image":false,"meta_facebook_title":"","meta_facebook_description":""},"news_date":"2019-06-18","_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/153461","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/announcements"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/602"}],"version-history":[{"count":3,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/153461\/revisions"}],"predecessor-version":[{"id":366764,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/153461\/revisions\/366764"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=153461"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}