{"id":141685,"date":"2019-04-17T19:39:13","date_gmt":"2019-04-18T02:39:13","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=141685"},"modified":"2021-03-02T23:04:49","modified_gmt":"2021-03-03T07:04:49","slug":"gartner_share_analysis_2017","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/gartner_share_analysis_2017","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u30ac\u30fc\u30c8\u30ca\u30fc\u793e\u306e2017\u5e74\u306e\u5e02\u5834\u30b7\u30a7\u30a2\u5206\u6790\u201c\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30f3\u30b9\u304a\u3088\u3073\u30ea\u30ec\u30fc\u30b7\u30e7\u30f3\u30b7\u30c3\u30d7\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u201d\u3067\u3001\u4e16\u754c\u4e0a\u4f4d\uff15\u793e\u306b\u30e9\u30f3\u30af\u30a4\u30f3"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<p><strong class=\"text-24\">\u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u30ac\u30fc\u30c8\u30ca\u30fc\u793e\u306e<\/strong><strong class=\"text-24\">2017<\/strong><strong class=\"text-24\">\u5e74\u306e\u5e02\u5834\u30b7\u30a7\u30a2\u5206\u6790\u201c\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30f3\u30b9\u304a\u3088\u3073\u30ea\u30ec\u30fc\u30b7\u30e7\u30f3\u30b7\u30c3\u30d7\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u201d\u3067\u3001\u4e16\u754c\u4e0a\u4f4d\uff15\u793e\u306b\u30e9\u30f3\u30af\u30a4\u30f3<\/strong><\/p>\n<p><em>2017<\/em><em>\u5e74\u306e\u30de\u30fc\u30b1\u30c3\u30c8\u30b7\u30a7\u30a2\u30fb\u53ce\u76ca\u306b\u304a\u3044\u3066\u3001<\/em><em>CERM<\/em><em>\u30d9\u30f3\u30c0\u30fc\u4e0a\u4f4d<\/em><em>10<\/em><em>\u793e\u306e\u4e2d\u3067<\/em><em><br \/>\n<\/em><em>\u30b8\u30a7\u30cd\u30b7\u30b9\u3060\u3051\u304c\u552f\u4e00\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u307f\u306b\u30d5\u30a9\u30fc\u30ab\u30b9\u3057\u305f\u30d9\u30f3\u30c0\u30fc<\/em><\/p>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:1px\"><\/span>[vc_column_text]<\/p>\n<p><strong>\u30b5\u30f3\u30d5\u30e9\u30f3\u30b7\u30b9\u30b3 <\/strong>\u2014<strong> 2018<\/strong><strong>\u5e749\u670818\u65e5 <\/strong>\u2014 \u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304a\u3088\u3073<a href=\"https:\/\/www.genesys.com\/ja-jp\/customer-experience\/better-results\/migrating-your-legacy-system\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/a>\u306e\u30de\u30fc\u30b1\u30c3\u30c8\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\uff08<a href=\"https:\/\/www.genesys.com\/ja-jp\">https:\/\/www.genesys.com\/ja-jp<\/a>\uff09\u306f\u30ac\u30fc\u30c8\u30ca\u30fc\u793e\u306e\u6700\u65b0\u30ec\u30dd\u30fc\u30c8<sup>1<\/sup>\u300c<strong>Market Share Analysis: Customer Experience and Relationship Management Software, Worldwide, 2017<\/strong>.\u300d\u306b\u304a\u3044\u3066\u53ce\u76ca\u30d9\u30fc\u30b9\u3067\u4e0a\u4f4d5\u793e\u306b\u30e9\u30f3\u30af\u30a4\u30f3\u3055\u308c\u305f\u3053\u3068\u3092\u304a\u77e5\u3089\u305b\u3057\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u30ec\u30dd\u30fc\u30c8\u306b\u304a\u3044\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u30ea\u30ec\u30fc\u30b7\u30e7\u30f3\u30b7\u30c3\u30d7\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff08CERM\uff09\u30d9\u30f3\u30c0\u30fc\u306e\u6700\u4e0a\u4f4d\u30d9\u30f3\u30c0\u30fc\u306e\u4e00\u793e\u3068\u8a8d\u5b9a\u3055\u308c\u308b\u3068\u3068\u3082\u306b\u3001\u4e0a\u4f4d5\u793e\u306e\u4e2d\u3067\u552f\u4e00\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u7279\u5316\u3057\u305f\u30d9\u30f3\u30c0\u30fc\u3067\u3057\u305f\u3002<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u4f01\u696d\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u4e00\u62ec\u3067\u7ba1\u7406\u3067\u304d\u308b\u3088\u3046\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u55b6\u696d\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u90e8\u9580\u3092\u7d71\u5408\u3059\u308b\u3082\u306e\u3067\u3059\u3002<\/p>\n<p>\u300c\u4f01\u696d\u306b\u3068\u3063\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u7db2\u7f85\u3057\u3066\u628a\u63e1\u3059\u308b\u3053\u3068\u306f\u8ab2\u984c\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u9867\u5ba2\u306b\u5bfe\u9762\u3059\u308b\u90e8\u7f72\u9593\u306e\u969c\u58c1\u3092\u53d6\u308a\u9664\u304d\u3001\u6d88\u8cbb\u8005\u304c\u671b\u3080\u5168\u4f53\u7684\u304b\u3064\u4e00\u8cab\u6027\u306e\u3042\u308b\u9867\u5ba2\u4f53\u9a13\u3092\u3059\u3067\u306b\u4e16\u754c\u5404\u56fd11,000\u793e\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3001\u5b9f\u73fe\u3057\u3066\u3044\u308b\u70b9\u306b\u81ea\u4fe1\u3092\u6301\u3063\u3066\u3044\u307e\u3059\u3002\u300d\u3068\u30b8\u30a7\u30cd\u30b7\u30b9\u793e\u3001CEO\u306ePaul Segre\u306f\u8a71\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u3055\u3089\u306b\u300c\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3068\u3063\u3066\u3001\u30ac\u30fc\u30c8\u30ca\u30fc\u793e\u304cCERM\u3092\u4e2d\u5fc3\u3068\u3057\u305f\u30de\u30fc\u30b1\u30c3\u30c8\u30b7\u30a7\u30a2\u8abf\u67fb\u3092\u5c0e\u5165\u3057\u305f\u3053\u3068\u3082\u3001CRM\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u9818\u57df\u304c\u53ce\u6582\u3057\u3064\u3064\u3042\u308b\u3053\u3068\u3092\u8868\u3057\u3066\u3044\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u3053\u308c\u307e\u3067\u4ee5\u4e0a\u306b\u9867\u5ba2\u4e2d\u5fc3\u306e\u4f01\u696d\u3067\u3042\u308a\u7d9a\u3051\u308b\u3068\u3068\u3082\u306b\u3001\u7d99\u7d9a\u7684\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306b\u5c3d\u529b\u3057\u3066\u3044\u304d\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u9577\u5e74\u306b\u308f\u305f\u3063\u3066\u6d88\u8cbb\u8005\u3068\u4f01\u696d\u304c\u63a5\u3059\u308b\u9867\u5ba2\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u5186\u6ed1\u306b\u3059\u308b\u305f\u3081\u306e\u65b0\u3057\u3044\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u767a\u898b\u3057\u3001\u5c0e\u5165\u3092\u9032\u3081\u3066\u304d\u307e\u3057\u305f\u3002\u3053\u308c\u307e\u3067\u306e\u53d6\u308a\u7d44\u307f\u304c\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u6210\u9577\u3092\u52a0\u901f\u3059\u308b\u8981\u56e0\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u300d\u3068Segre\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>7\u6708\u306b\u516c\u958b\u3055\u308c\u305f\u3001<strong>Gartner Market Share Analysis: Customer Experience and Relationship Management Software, Worldwide, 2017<\/strong>\u306b\u3088\u308b\u3068\u3001\u300c\u30ac\u30fc\u30c8\u30ca\u30fc\u793e\u306b\u3088\u308b\u3068\u3001CERM\u5e02\u5834\u306f15.5%\u6210\u9577\u3057421\u5104\u30c9\u30eb\u306b\u9054\u3057\u3001\u73fe\u5728\u6700\u3082\u5927\u304d\u306a\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u5e02\u5834\u3068\u306a\u3063\u3066\u304a\u308a\u3001SaaS\u306e\u67d4\u8edf\u6027\u306f\u305d\u306e\u6210\u9577\u306e\u8981\u56e0\u306e\u4e00\u3064\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u300d\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002<\/p>\n<p>\u4eca\u5e74\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u30ac\u30fc\u30c8\u30ca\u30fc\u793e\u306b\u3088\u308b<strong>2018\u5e74\u7248\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u306e\u30de\u30b8\u30c3\u30af\u30fb\u30af\u30a2\u30c9\u30e9\u30f3\u30c8<\/strong><sup>2<\/sup>\u306b\u304a\u3051\u308b<a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/1805_mq2018\">\u300c\u30ea\u30fc\u30c0\u30fc\u300d\u3078\u306e\u4f4d\u7f6e\u4ed8\u3051<\/a>\u3092\u767a\u8868\u3057\u3001\u901a\u7b97\u306723\u56de\u76ee\u300c\u30ea\u30fc\u30c0\u30fc\u300d\u3068\u306a\u308a\u307e\u3057\u305f\u3002\u3055\u3089\u306b\u3001\u540c\u793e\u306f<strong>2017\u5e74\u7248\u306e\u5317\u7c73\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u30de\u30b8\u30c3\u30af\u30fb\u30af\u30a2\u30c9\u30e9\u30f3\u30c8<\/strong><sup>3<\/sup>\u306b\u304a\u3044\u3066\u3082\u300c\u30ea\u30fc\u30c0\u30fc\u300d\u3068\u4f4d\u7f6e\u4ed8\u3051\u3089\u308c\u3001<strong>2017\u5e74\u7248\u306e\u897f\u30e8\u30fc\u30ed\u30c3\u30d1\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u30de\u30b8\u30c3\u30af\u30fb\u30af\u30a2\u30c9\u30e9\u30f3\u30c8<\/strong>\u306b\u3082\u63b2\u8f09\u3055\u308c\u3066\u3044\u307e\u3059<sup>4<\/sup>\u3002<\/p>\n<p><strong>Gartner Market Share Analysis: Customer Experience and Relationship Management Software, Worldwide, 2017<\/strong>\u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001\u3053\u3061\u3089\u306e<a href=\"https:\/\/www.genesys.com\/resources\/gartner-market-share-analysis-cerm-worldwide?cid=7010d000000mYNf\">URL<\/a>\u3092\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><sup>1 <\/sup>\u51fa\u5178\uff1a\u30ac\u30fc\u30c8\u30ca\u30fc\u793e \u300eMarket Share Analysis: Customer Experience and Relationship Management Software, Worldwide, 2017\u300f\u3001Julian Poulter, Yanna Dharmasthira, Neha Gupta\u8457, 2018\u5e747\u670831\u65e5\u767a\u8868<\/p>\n<p><sup>\u00a0<\/sup><\/p>\n<p><sup>\u00a0<\/sup><\/p>\n<p><sup>2<\/sup> \u51fa\u5178\uff1a\u30ac\u30fc\u30c8\u30ca\u30fc\u793e \u300eMagic Quadrant for Contact Center Infrastructure, Worldwide\u300f\u3001Drew Kraus, Steve Blood, Simon Harrison\u8457\u30012018\u5e745\u670817\u65e5\u767a\u8868\u30022002\u5e74\u30012003\u5e74\u30012004\u5e74\u30012006\u5e74\u30842007\u5e74\u306e\u30ec\u30dd\u30fc\u30c8\u3067\u306f\u5730\u57df\u5225\u3067\u4f5c\u6210\u3055\u308c\u3066\u3044\u307e\u3057\u305f\u3002<\/p>\n<p><sup>3 <\/sup>\u51fa\u5178\uff1a\u30ac\u30fc\u30c8\u30ca\u30fc\u793e\u3000\u300eMagic Quadrant for Contact Center as a Service, North America\u300f\u3001Drew Kraus, Steve Blood, Daniel O\u2019Connell, Simon Harrison\u8457\u30012017\u5e7410\u670818\u65e5 \u767a\u8868<\/p>\n<p><sup>4<\/sup> \u51fa\u5178\uff1a\u30ac\u30fc\u30c8\u30ca\u30fc\u793e\u3000\u300eMagic Quadrant for Contact Center as a Service, Western Europe\u300f\u3001Steve Blood, Drew Kraus, Simon Harrison, Daniel O\u2019Connell\u8457\u30012017\u5e7410\u670818\u65e5\u767a\u8868<\/p>\n<p><strong>\u30ac\u30fc\u30c8\u30ca\u30fc\u514d\u8cac\u6761\u9805<\/strong><\/p>\n<p>\u30ac\u30fc\u30c8\u30ca\u30fc\u306f\u3001\u30ac\u30fc\u30c8\u30ca\u30fc\u30fb\u30ea\u30b5\u30fc\u30c1\u306e\u767a\u884c\u7269\u306b\u63b2\u8f09\u3055\u308c\u305f\u7279\u5b9a\u306e\u30d9\u30f3\u30c0\u30fc\u3001\u88fd\u54c1\u307e\u305f\u306f\u30b5\u30fc\u30d3\u30b9\u3092\u63a8\u5968\u3059\u308b\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u307e\u305f\u3001\u6700\u9ad8\u306e\u30ec\u30fc\u30c6\u30a3\u30f3\u30b0\u307e\u305f\u306f\u305d\u306e\u4ed6\u306e\u8a55\u4fa1\u3092\u5f97\u305f\u30d9\u30f3\u30c0\u30fc\u306e\u307f\u3092\u9078\u629e\u3059\u308b\u3088\u3046\u30c6\u30af\u30ce\u30ed\u30b8\u306e\u5229\u7528\u8005\u306b\u52a9\u8a00\u3059\u308b\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u30ac\u30fc\u30c8\u30ca\u30fc\u30fb\u30ea\u30b5\u30fc\u30c1\u306e\u767a\u884c\u7269\u306f\u3001\u30ac\u30fc\u30c8\u30ca\u30fc\u30fb\u30ea\u30b5\u30fc\u30c1\u306e\u898b<\/p>\n<p>\u89e3\u3092\u8868\u3057\u305f\u3082\u306e\u3067\u3042\u308a\u3001\u4e8b\u5b9f\u3092\u8868\u73fe\u3057\u305f\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u30ac\u30fc\u30c8\u30ca\u30fc\u306f\u3001\u660e\u793a\u307e\u305f\u306f\u9ed9\u793a\u3092\u554f\u308f\u305a\u3001\u672c\u30ea\u30b5\u30fc\u30c1\u306e\u5546\u54c1\u6027\u3084\u7279\u5b9a\u76ee\u7684\u3078\u306e\u9069\u5408\u6027\u3092\u542b\u3081\u3001\u4e00\u5207\u306e\u4fdd\u8a3c\u3092\u884c\u3046\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066<\/strong><\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u6bce\u5e74250\u5104\u4ef6\u4ee5\u4e0a\u306e\u4e16\u754c\u6700\u9ad8\u30af\u30e9\u30b9\u306e\u9867\u5ba2\u4f53\u9a13\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002\u793e\u54e1\u3084\u9867\u5ba2\u306e\u4f1a\u8a71\u3092\u3044\u3064\u3067\u3082\u3042\u3089\u3086\u308b\u30c1\u30e3\u30cd\u30eb\u3067\u7e4b\u3050\u3053\u3068\u304b\u3089\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u6210\u529f\u304c\u751f\u307e\u308c\u307e\u3059\u3002 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href=\"https:\/\/www.facebook.com\/genesysjapan\/\">Facebook<\/a>\u3001<a href=\"https:\/\/www.youtube.com\/genesys\">YouTube<\/a>\u3001<a href=\"https:\/\/www.linkedin.com\/company-beta\/601919\/?pathWildcard=601919\">LinkedIn<\/a>\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\">\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30d6\u30ed\u30b0<\/a> \u3092\u3054\u89a7\u4e0b\u3055\u3044\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>\uff1c\u672c\u30ea\u30ea\u30fc\u30b9\u306b\u95a2\u3059\u308b\u5831\u9053\u95a2\u4fc2\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u4e0b\u8a18\u306b\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\uff1e<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u682a\u5f0f\u4f1a\u793e\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u672c\u90e8<\/p>\n<p>\u6589\u85e4 \u54f2\u4e5f<\/p>\n<p>Tel: 03-5989-1430<\/p>\n<p>Email: <a href=\"mailto:tetsuya.saito@genesys.com\">tetsuya.saito@genesys.com<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u5e83\u5831\u4e8b\u52d9\u5c40\uff08Vertigo\u5185\uff09<\/p>\n<p>\u30b6\u30d0\u30f4\u30a1\u30fb\u30a2\u30ec\u30af\u30b5\u30f3\u30c9\u30eb<\/p>\n<p>Tel: 080-4178-2393<\/p>\n<p>Email: <a href=\"mailto:alex@vertigo.jp\">alex@vertigo.jp<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column][vc_column_text] \u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u30ac\u30fc\u30c8\u30ca\u30fc\u793e\u306e2017\u5e74\u306e\u5e02\u5834\u30b7\u30a7\u30a2\u5206\u6790\u201c\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30f3\u30b9\u304a\u3088\u3073\u30ea\u30ec\u30fc\u30b7\u30e7\u30f3\u30b7\u30c3\u30d7\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u201d\u3067\u3001\u4e16 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