{"id":130827,"date":"2019-02-12T21:49:48","date_gmt":"2019-02-13T05:49:48","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=130827"},"modified":"2021-03-02T21:07:48","modified_gmt":"2021-03-03T05:07:48","slug":"1902_2018result","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/1902_2018result","title":{"rendered":"2018\u5e74\u3001\u30af\u30e9\u30a6\u30c9\u304c\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u6210\u9577\u3092\u727d\u5f15"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<h1><strong>2018<\/strong><strong>\u5e74\u3001\u30af\u30e9\u30a6\u30c9\u304c\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u6210\u9577\u3092\u727d\u5f15<\/strong><\/h1>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:1px\"><\/span>[vc_column_text]<\/p>\n<h4><em>\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u30b9\u30d4\u30fc\u30c9\u3068\u8fc5\u901f\u306a\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u3092\u6c7a\u3081\u624b\u306b\u3001<\/em><em>2018<\/em><em>\u5e74\u3060\u3051\u3067<\/em><em>1200<\/em><em>\u793e\u4ee5\u4e0a\u304c\u7af6\u5408\u304b\u3089\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u4e57\u308a\u63db\u3048<\/em><\/h4>\n<p><strong>\u00a0<\/strong><strong>\u30b5\u30f3\u30d5\u30e9\u30f3\u30b7\u30b9\u30b3 <\/strong>\u2014<strong> 2019<\/strong><strong>\u5e741\u670829\u65e5 <\/strong>\u2014 \u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304a\u3088\u3073<a 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href=\"https:\/\/www.genesys.com\/ja-jp\">https:\/\/www.genesys.com\/ja-jp<\/a>\uff09\u306f\u30012018\u5e74\u306e\u30af\u30e9\u30a6\u30c9\u306e\u58f2\u4e0a\u304c\u524d\u5e74\u6bd432%\u5897\u52a0\u3057\u305f\u3053\u3068\u3092\u767a\u8868\u3044\u305f\u3057\u307e\u3059\u3002\u30af\u30e9\u30a6\u30c9\u306e\u58f2\u4e0a\u3052\u306f\u3059\u3079\u3066\u306e\u4f01\u696d\u30bb\u30b0\u30e1\u30f3\u30c8\u306b\u304a\u3044\u3066\u6210\u9577\u3057\u3001\u6210\u9577\u7387\u306f\u305d\u308c\u305e\u308c\u5c0f\u898f\u6a21\u30b5\u30a4\u30ba\u304c70%\u3001SMB\u30b5\u30a4\u30ba\u304c50%\u3001\u305d\u3057\u3066\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30b5\u30a4\u30ba\u304c30%\u306b\u9054\u3057\u307e\u3057\u305f\u3002<sup>1<\/sup><\/p>\n<p>\u30af\u30e9\u30a6\u30c9\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u58f2\u4e0a\u3052\u306e\u4e2d\u3067\u3082\u7279\u7b46\u3059\u3079\u304d\u306fGenesys PureCloud<sup>\u00ae\ufe0f<\/sup>\u3067\u30012016\u5e74\u3068\u6bd4\u3079\u30663\u500d\u4ee5\u4e0a\u306b\u9054\u3057\u3001\u6025\u901f\u306a\u6210\u9577\u3092\u9042\u3052\u3066\u3044\u307e\u3059\u3002PureCloud\u306e\u7d20\u65e9\u3044\u6210\u9577\u3068\u30e2\u30e1\u30f3\u30bf\u30e0\u306f\u4ed6\u793e\u3092\u5927\u304d\u304f\u51cc\u3044\u3067\u3044\u307e\u3059\u3002\u5b9f\u969b\u306b\u30012017\u5e74\u4ee5\u6765\u306e\u6210\u9577\u7387\u306f130%\u3068\u3001Workday\u3001Zendesk\u3001ServiceNow\u306a\u3069<sup>2<\/sup>\u3068\u3044\u3063\u305f\u6025\u4e0a\u6607\u306eSaaS\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u6210\u9577\u7387\u3092\u4e0a\u56de\u3063\u3066\u3044\u307e\u3059\u3002\u3055\u3089\u306b\u3001PureCloud\u306e\u304a\u5ba2\u69d8\u306b\u9ad8\u983b\u5ea6\u3067\u65b0\u305f\u306a\u6a5f\u80fd\u3068\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u7d99\u7d9a\u7684\u306b\u63d0\u4f9b\u3057\u3001\u3053\u3053\uff12\u5e74\u9593\u3067300\u4ee5\u4e0a\u306e\u6a5f\u80fd\u3092\u8ffd\u52a0\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>\u30af\u30e9\u30a6\u30c9\u306b\u3088\u308b\u4ed6\u793e\u304b\u3089\u306e\u4e57\u308a\u63db\u3048<\/strong><\/p>\n<p>2018\u5e74\u3001100\u4e07\u7c73\u30c9\u30eb\u4ee5\u4e0a\u306e\u30af\u30e9\u30a6\u30c9\u6848\u4ef6\u306e\u6210\u7d04\u6570\u304c\u524d\u5e74\u6bd4110%\u5897\u52a0\u3057\u307e\u3057\u305f\u3002\u305d\u306e\u591a\u304f\u306f\u3001Avaya\u3084Cisco\u306a\u3069\u4ed6\u793e\u306e\u30ec\u30ac\u30b7\u30fc\u30b7\u30b9\u30c6\u30e0\u304b\u3089\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3078\u306e\u30b9\u30e0\u30fc\u30ba\u306a\u4e57\u308a\u63db\u3048\u3092\u652f\u63f4\u3059\u308bGenesys PureBridge\u30d7\u30ed\u30b0\u30e9\u30e0\u306b\u3088\u308b\u3082\u306e\u3067\u3042\u308a\u30011200\u793e\u4ee5\u4e0a\u304c\u7af6\u5408\u4ed6\u793e\u304b\u3089\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30e2\u30c0\u30f3\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u79fb\u884c\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u79fb\u884c\u306e\u5178\u578b\u7684\u306a\u4e8b\u4f8b\u304c\u3001\u30ab\u30ca\u30c0\u30fb\u30a2\u30eb\u30d0\u30fc\u30bf\u306e\u6700\u5927\u624b\u306e\u91d1\u878d\u6a5f\u95a2\u3067\u3042\u308b<strong>Alberta Treasury Branches<\/strong>\uff08\u4ee5\u4e0b\u3001ATB Financial\uff09\u3067\u3059\u3002\u300cATB 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Financial\u306e\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u30b1\u30a2\u53ca\u3073\u30bb\u30fc\u30eb\u30b9\u306e\u30d0\u30a4\u30b9\u30d7\u30ec\u30b8\u30c7\u30f3\u30c8\u3092\u52d9\u3081\u308b\u30c7\u30a4\u30d3\u30c3\u30c9\u30fb\u30d6\u30e9\u30c3\u30c9\u30b7\u30e7\u30fc\u6c0f\u306f\u8a71\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u3055\u3089\u306bPBX\u3092\u4e2d\u5fc3\u3068\u3057\u305f\u30ec\u30ac\u30b7\u30fc\u30b7\u30b9\u30c6\u30e0\u304b\u3089\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u88fd\u54c1\u306b\u4e57\u308a\u63db\u3048\u305f\u696d\u754c\u6700\u5927\u7d1a\u306e\u58f2\u4e0a\u898f\u6a21\u3092\u6301\u3064\u60c5\u5831\u4fe1\u7528\u4f1a\u793e\u306e\u4f8b\u3082\u6319\u3052\u3089\u308c\u307e\u3059\u3002\u6570\u767e\u4e07\u7c73\u30c9\u30eb\u306b\u53ca\u3076\u672c\u5951\u7d04\u306b\u304a\u3044\u3066\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u304a\u5ba2\u69d8\u306e\u5168\u3066\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30fb\u30c1\u30e3\u30cd\u30eb\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u57fa\u76e4\u3092\u63d0\u4f9b\u3057\u3001\u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u3092\u6d3b\u304b\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5909\u9769\u3092\u652f\u63f4\u3057\u3066\u3044\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u30c7\u30b8\u30bf\u30eb\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3092\u6539\u5584\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u30b3\u30b9\u30c8\u3092\u4f4e\u4e0b\u3059\u308b\u3053\u3068\u3082\u4e88\u5b9a\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>\u30af\u30e9\u30a6\u30c9\u306e\u6570\u5b57\u9762\u3067\u306e\u6210\u679c<\/strong><\/p>\n<p>\u904e\u53bb2\u5e74\u9593\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u4ed6\u793e\u304b\u3089\u306e\u79fb\u884c\u6848\u4ef6\u30921\u65e5\u5e73\u57473\u4ef6\u306e\u30da\u30fc\u30b9\u3067\u6210\u7d04\u3092\u679c\u305f\u3057\u3001\u305d\u306e\u3046\u3061700\u4ef6\u4ee5\u4e0a\u306f\u7af6\u5408\u4ed6\u793e1\u793e\u304b\u3089\u306e\u4e57\u308a\u63db\u3048\u6848\u4ef6\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u305d\u308c\u3089\u306e\u6848\u4ef6\u306e\u534a\u5206\u4ee5\u4e0a\u306f\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30af\u30e9\u30a6\u30c9\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3078\u306e\u4e57\u308a\u63db\u3048\u3092\u5360\u3081\u3066\u3044\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u306f\u3053\u306e\u6210\u9577\u306b\u304a\u3044\u3066\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u3001\u65b0\u898f\u9867\u5ba2\u306e86%\u306f\u30d1\u30fc\u30c8\u30ca\u30fc\u7d4c\u7531\u3067\u6210\u7d04\u3055\u308c\u3001\u30c1\u30e3\u30cd\u30eb\u30bb\u30fc\u30eb\u30b9\u306f\u524d\u5e74\u6bd4250%\u4ee5\u4e0a\u3082\u5897\u3048\u3066\u3044\u307e\u3059\u3002<strong>\u00a0<\/strong><\/p>\n<p><strong>\u6700\u5927\u624b\u30d6\u30e9\u30f3\u30c9\u5404\u793e\u304c\u9ad8\u3044\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u3092\u7372\u5f97\u3059\u308b\u305f\u3081\u306b\u30b8\u30a7\u30cd\u30b7\u30b9\u3092\u6d3b\u7528<\/strong><\/p>\n<p>\u300c\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u304b\u3089\u30af\u30e9\u30a6\u30c9\u3078\u306e\u4f55\u767e\u3082\u306e\u79fb\u884c\u306e\u50be\u5411\u3092\u898b\u308b\u3068\u3001\u7d99\u7d9a\u7684\u306a\u5c0e\u5165\u4fa1\u5024\u3068\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u3044\u308b\u70b9\u304c\u8a55\u4fa1\u3055\u308c\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u63a1\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u5f0a\u793e\u306e\u304a\u5ba2\u69d8\u306f\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u3001AI\u3001\u305d\u3057\u3066\u30af\u30e9\u30a6\u30c9\u304c\u3044\u304b\u306b\u878d\u5408\u3057\u3066\u3044\u308b\u304b\u3092\u7406\u89e3\u3057\u3001\u305d\u308c\u3089\u306e\u8ab2\u984c\u3092\u7db2\u7f85\u7684\u306b\u89e3\u6c7a\u3059\u308b\u305f\u3081\u306b\u6226\u7565\u7684\u306a\u30d1\u30fc\u30c8\u30ca\u30fc\u3092\u63a2\u3057\u3066\u3044\u307e\u3059\u3002\u300d\u3068\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u793e\u3001CEO\u306e\u30dd\u30fc\u30eb\u30fb\u30bb\u30b0\u30ec\u306f\u8a71\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u79fb\u884c\u3057\u305f\u3053\u3068\u3067\u3001\u9855\u8457\u306a\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u3092\u5f97\u305f\u4f01\u696d\u4f8b\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u4e16\u754c\u6700\u5927\u7d1a\u306e\u98f2\u6599\u4f1a\u793e\u3067\u3042\u308b<strong>\u30b3\u30ab\u30fb\u30b3\u30fc\u30e9 \u30d3\u30b8\u30cd\u30b9\u30b5\u30fc\u30d3\u30b9 \u30ce\u30fc\u30b9\u30a2\u30e1\u30ea\u30ab<\/strong>\u306f\u81ea\u793e\u306e\u7dcf\u4fdd\u6709\u30b3\u30b9\u30c8\u304c50%\u6e1b\u5c11\u3057\u307e\u3057\u305f\u3002<\/li>\n<li><strong>\u30cf\u30a4\u30cd\u30b1\u30f3\u30fb\u30e1\u30ad\u30b7\u30b3<\/strong>\u306f\u30b3\u30fc\u30eb\u52b9\u7387\u304c40%\u6539\u5584\u3057\u3001\u30bb\u30fc\u30eb\u30b9\u6210\u529f\u7387\u306f6%\u5897\u52a0\u3057\u30011\u65e51\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3042\u305f\u308a5\u6642\u9593\u306e\u524a\u6e1b\u3067\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u52b9\u7387\u3092\u4e0a\u3052\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>\u9280\u884c\u306e<strong>\u30a6\u30a7\u30b9\u30c8\u30d1\u30c3\u30af\u30fb\u30cb\u30e5\u30fc\u30b8\u30fc\u30e9\u30f3\u30c9<\/strong>\u306f\u30a4\u30f3\u30d5\u30e9\u306e\u30b3\u30b9\u30c8\u304c\u4f4e\u4e0b\u3057\u3001\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u306e\u67b6\u96fb\u3092100%\u4f38\u3070\u3057\u3001\u7d20\u65e9\u304f\u52b9\u7387\u3092\u4e0a\u3052\u3066\u3044\u307e\u3059\u3002\u540c\u793e\u306e\u30ab\u30b9\u30bf\u30de\u30b1\u30a2\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u305f\u3063\u305f3\u30f6\u6708\u3067\u7a3c\u50cd\u3067\u304d\u308b\u306b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u3055\u3089\u306b\u3001\u300c\u304a\u5ba2\u69d8\u306f\u81ea\u8eab\u306e\u30de\u30fc\u30b1\u30c3\u30c8\u3067\u6210\u529f\u3059\u308b\u306b\u306f\u3001\u4fa1\u5024\u3092\u751f\u307f\u51fa\u3059\u307e\u3067\u306e\u6642\u9593\u3092\u77ed\u7e2e\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3042\u308b\u3053\u3068\u3092\u7406\u89e3\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u308c\u306f\u3001\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u751f\u307f\u51fa\u3057\u3001AI\u306a\u3069\u306e\u65b0\u6280\u8853\u3092\u63a1\u7528\u3057\u3001\u3088\u308a\u826f\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3057\u3001\u793e\u54e1\u306e\u696d\u52d9\u3092\u6700\u9069\u5316\u3057\u3001\u30bb\u30fc\u30eb\u30b9\u3092\u5897\u52a0\u3055\u305b\u3001\u30b3\u30b9\u30c8\u3092\u4f4e\u4e0b\u3055\u305b\u308b\u3053\u3068\u3092\u610f\u5473\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u3053\u3067\u3001\u5f0a\u793e\u306f\u30af\u30e9\u30a6\u30c9\u3067\u305d\u308c\u3089\u306e\u76ee\u6a19\u3092\u3088\u308a\u30b3\u30b9\u30c8\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u304c\u9ad8\u304f\u3001\u901f\u304f\u9054\u6210\u3059\u308b\u3053\u3068\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u307e\u3059\u3002\u300d\u3068\u30bb\u30b0\u30ec\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u6628\u5e74\u5ea6\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3092\u652f\u63f4\u3059\u308b\u76ee\u7684\u3067\u5c0e\u5165\u3057\u305f\u53d6\u308a\u7d44\u307f\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n<ul>\n<li><strong>\u3088\u308a\u7d20\u65e9\u3044\u30b7\u30b9\u30c6\u30e0\u5c55\u958b\u3084\u30de\u30a4\u30b0\u30ec\u30fc\u30b7\u30e7\u30f3<\/strong>\uff1a\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u3084\u30af\u30e9\u30a6\u30c9\u3092\u554f\u308f\u305a\u3001100\u4ee5\u4e0a\u306e\u4e8b\u4f8b\u3092\u5143\u306b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u306e\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u307e\u3067\u306b\u304b\u304b\u308b\u65e5\u6570\u3092\u534a\u6e1b\u3057\u307e\u3057\u305f\u3002\u73fe\u5728\u3001\u9ad8\u5ea6\u306a\u6761\u4ef6\u3092\u6301\u3064\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30af\u30e9\u30a6\u30c9\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u306f6\u30f6\u6708\u5f31\u3067\u30b7\u30b9\u30c6\u30e0\u3092\u5c55\u958b\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li><strong>\u3088\u308a\u65e9\u3044\u5c0e\u5165\u30b9\u30d4\u30fc\u30c9<\/strong>: \u30b8\u30a7\u30cd\u30b7\u30b9\u306eDevOps\u53ca\u3073\u30de\u30a4\u30af\u30ed\u30b5\u30fc\u30d3\u30b9\u8a2d\u8a08\u3078\u306e\u79fb\u884c\u306b\u3088\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u306f\u3088\u308a\u65e9\u304f\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u63a1\u7528\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u306b\u304a\u3051\u308b\u6210\u679c\u3092\u751f\u307f\u51fa\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<li><strong>\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306b\u304a\u3051\u308b\u6295\u8cc7\uff1a<\/strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u5e74\u95932\u51045000\u4e07\u7c73\u30c9\u30eb\u3092\u7814\u7a76\u958b\u767a\uff08R&amp;D\uff09\u306b\u6295\u8cc7\u3057\u3066\u304a\u308a\u3001\u6d88\u8cbb\u8005\u5fc3\u7406\u3084\u6280\u8853\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u3001\u696d\u754c\u306e\u9032\u5316\u306a\u3069\u306b\u304a\u3051\u308b\u6b21\u4e16\u4ee3\u306e\u52d5\u5411\u306b\u5408\u308f\u305b\u305f\u9769\u65b0\u7684\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u304a\u5ba2\u69d8\u3078\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u30b3\u30df\u30c3\u30c8\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30b3\u30ab\u30fb\u30b3\u30fc\u30e9 \u30d3\u30b8\u30cd\u30b9\u30b5\u30fc\u30dc\u30b9 \u30ce\u30fc\u30b9\u30a2\u30e1\u30ea\u30ab\u306e\u30af\u30e9\u30a6\u30c9\u79fb\u884c\u306e\u4e8b\u4f8b\u306b\u3064\u3044\u3066\u306f\u3001<a href=\"https:\/\/www.genesys.com\/campaign\/infographic-coca-cola-business-services-story?utm_source=www.prnewswire.com&amp;utm_medium=syndication&amp;utm_campaign=momentum_press_release&amp;utm_content=coca-cola_story\">\u3053\u3061\u3089\u306eURL<\/a>\u3092\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002\uff08\u82f1\u8a9e\uff09<\/p>\n<p><sup>1 <\/sup>\u30b8\u30a7\u30cd\u30b7\u30b9\u3067\u306f\u3001\u5c0f\u898f\u6a21\u30b5\u30a4\u30ba\u3092\u5f93\u696d\u54e1\u65703000\u4eba\u306e\u4f01\u696d\u3001SMB\u30923000-10000\u4eba\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u3092\u5f93\u696d\u54e1\u657010,000\u4eba\u4ee5\u4e0a\u3068\u5b9a\u7fa9\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><sup>2 <\/sup>\u53c2\u7167\uff1aPureCloud\u3092\u9664\u304f\u516c\u306b\u958b\u793a\u3055\u308c\u3066\u3044\u308b\u30c7\u30fc\u30bf<\/p>\n<ul>\n<li><em>Twilio: 2013<\/em><em>\u5e74\u5ea6\u304b\u30892015\u5e74\u5ea6\u306e\u7dcf\u58f2\u4e0a<\/em><\/li>\n<li><em>Netsuite: 2004<\/em><em>\u5e74\u5ea6\u304b\u30892006\u5e74\u5ea6\u306e\u7dcf\u58f2\u4e0a<\/em><\/li>\n<li><em>ServiceNow: 2008<\/em><em>\u5e74\u5ea6\u304b\u30892010\u5e74\u5ea6\u306e\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u53ce\u76ca<\/em><\/li>\n<li><em>Zendesk: 2011<\/em><em>\u5e74\u5ea6\u304b\u30892013\u5e74\u5ea6\u306e\u7dcf\u58f2\u4e0a<\/em><\/li>\n<li><em>Workday: 2009<\/em><em>\u5e74\u5ea6\u304b\u30892011\u5e74\u5ea6\uff08\u8a0837\u30f6\u6708\uff09\u306e\u7dcf\u58f2\u4e0a<\/em><\/li>\n<li><em>PureCloud: 2017<\/em><em>\u5e74\u5ea6\u304b\u30892019\u5e74\u5ea6\u306ePureCloud\u7dcf\u58f2\u4e0a\uff08\u63a8\u5b9a\uff09<\/em><\/li>\n<\/ul>\n<p><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066<br \/>\n<\/strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u6bce\u5e74250\u5104\u4ef6\u4ee5\u4e0a\u306e\u4e16\u754c\u6700\u9ad8\u30af\u30e9\u30b9\u306e\u9867\u5ba2\u4f53\u9a13\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002\u793e\u54e1\u3084\u9867\u5ba2\u306e\u4f1a\u8a71\u3092\u3044\u3064\u3067\u3082\u3042\u3089\u3086\u308b\u30c1\u30e3\u30cd\u30eb\u3067\u7e4b\u3050\u3053\u3068\u304b\u3089\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u6210\u529f\u304c\u751f\u307e\u308c\u307e\u3059\u3002 100\u30ab\u56fd11,000\u793e\u4ee5\u4e0a\u304c\u4fe1\u983c\u3059\u308b\u696d\u754c\u30c8\u30c3\u30d7\u306eCX\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u3088\u308a\u3001\u5927\u304d\u306a\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u3068\u6c38\u7d9a\u7684\u306a\u95a2\u4fc2\u3092\u69cb\u7bc9\u3057\u3066\u3044\u307e\u3059\u3002\u6700\u9ad8\u306e\u6280\u8853\u3068\u4eba\u9593\u306e\u5275\u610f\u3092\u7d50\u96c6\u3059\u308b\u3053\u3068\u3067\u3001\u81ea\u7136\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u53cd\u6620\u3057\u3001\u304a\u5ba2\u69d8\u306e\u8003\u3048\u65b9\u306b\u6cbf\u3063\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u69cb\u7bc9\u3057\u307e\u3059\u3002 \u696d\u754c\u3092\u30ea\u30fc\u30c9\u3059\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u3001\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u3001\u30af\u30e9\u30a6\u30c9\u3067\u5909\u308f\u3089\u306a\u3044\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u767a\u63ee\u3057\u3001\u771f\u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3092\u4fc3\u9032\u3057\u307e\u3059\u3002\u67d4\u8edf\u6027\u306b\u512a\u308c\u3001\u76f4\u611f\u7684\u3001\u305d\u3057\u3066\u5229\u7528\u8005\u306e\u80fd\u529b\u3092\u4f59\u3059\u3068\u3053\u308d\u7121\u304f\u767a\u63ee\u3067\u304d\u308b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u8a73\u3057\u304f\u306f\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\">www.genesys.com\/ja-jp<\/a>\u3001 <a href=\"https:\/\/twitter.com\/genesysjapan\">Twitter<\/a>\u3001<a href=\"https:\/\/www.facebook.com\/genesysjapan\/\">Facebook<\/a>\u3001<a href=\"https:\/\/www.youtube.com\/genesys\">YouTube<\/a>\u3001<a href=\"https:\/\/www.linkedin.com\/company-beta\/601919\/?pathWildcard=601919\">LinkedIn<\/a>\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\">\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30d6\u30ed\u30b0<\/a> \u3092\u3054\u89a7\u4e0b\u3055\u3044\u3002<\/p>\n<p>\uff1c\u672c\u30ea\u30ea\u30fc\u30b9\u306b\u95a2\u3059\u308b\u5831\u9053\u95a2\u4fc2\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u4e0b\u8a18\u306b\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\uff1e<br \/>\n\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u682a\u5f0f\u4f1a\u793e\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u672c\u90e8<br \/>\n\u6589\u85e4 \u54f2\u4e5f<br \/>\nTel: 03-5989-1430<br \/>\nEmail: <a href=\"mailto:tetsuya.saito@genesys.com\">tetsuya.saito@genesys.com<\/a><\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u5e83\u5831\u4e8b\u52d9\u5c40\uff08Vertigo\u5185\uff09<br \/>\n\u30b6\u30d0\u30f4\u30a1\u30fb\u30a2\u30ec\u30af\u30b5\u30f3\u30c9\u30eb<br \/>\nTel: 080-4178-2393<br \/>\nEmail: <a href=\"mailto:alex@vertigo.jp\">alex@vertigo.jp<\/a><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column][vc_column_text] 2018\u5e74\u3001\u30af\u30e9\u30a6\u30c9\u304c\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u6210\u9577\u3092\u727d\u5f15 [\/vc_column_text][vc_column_text] \u30a4\u30ce\u30d9\u30fc\u30b7 [&hellip;]<\/p>\n","protected":false},"author":344,"featured_media":0,"template":"","class_list":["post-130827","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"02\/13\/2019","utm_pass":false,"meta_description":"2018\u5e74\u306e\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u58f2\u4e0a\u3052\u306f\u30af\u30e9\u30a6\u30c9\u304c\u727d\u5f15\u3057\u3001\u30af\u30e9\u30a6\u30c9\u306e\u58f2\u4e0a\u306f\u524d\u5e74\u6bd432%\u5897\u52a0\u3057\u307e\u3057\u305f\u3002\u30af\u30e9\u30a6\u30c9\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u58f2\u4e0a\u3052\u306e\u4e2d\u3067\u3082\u7279\u7b46\u3059\u3079\u304d\u306fGenesys PureCloud\u00ae\ufe0f\u3067\u30012016\u5e74\u3068\u6bd4\u3079\u3066\u58f2\u4e0a\u9ad8\u304c3\u500d\u4ee5\u4e0a\u306b\u9054\u3057\u3001\u6025\u901f\u306a\u6210\u9577\u3092\u9042\u3052\u3066\u3044\u307e\u3059\u3002","asset_expiration":"","disable_chat":false,"meta_title":"","no_index":false,"no_follow":false,"meta_twitter_image":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_image":false,"meta_facebook_title":"","meta_facebook_description":""},"news_date":"2019-02-13","_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/130827","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/announcements"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/344"}],"version-history":[{"count":2,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/130827\/revisions"}],"predecessor-version":[{"id":366753,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/130827\/revisions\/366753"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=130827"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}