{"id":114003,"date":"2018-11-14T22:43:05","date_gmt":"2018-11-15T06:43:05","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=114003"},"modified":"2019-02-12T21:43:47","modified_gmt":"2019-02-13T05:43:47","slug":"1811_mit_report","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/1811_mit_report","title":{"rendered":"MIT\u3068\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u8abf\u67fb\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u304a\u3044\u3066 \u4f01\u696d\u7d049\u5272\u304cAI\u3092\u5c0e\u5165\u3057\u3066\u3044\u308b\u3053\u3068\u304c\u660e\u3089\u304b\u306b"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<h1><strong>MIT<\/strong><strong>\u3068\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u8abf\u67fb\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u304a\u3044\u3066<\/strong><strong>\u4f01\u696d\u7d04<\/strong><strong>9<\/strong><strong>\u5272\u304c<\/strong><strong>AI<\/strong><strong>\u3092\u5c0e\u5165\u3057\u3066\u3044\u308b\u3053\u3068\u304c\u660e\u3089\u304b\u306b<\/strong><\/h1>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:1px\"><\/span>[vc_column_text]<\/p>\n<h4><em>\u7d04<\/em><em>7<\/em><em>\u5272\u304c<\/em><em>AI<\/em><em>\u3092\u52b9\u7387\u5316\u306e\u305f\u3081\u3060\u3051\u306e\u30c4\u30fc\u30eb\u3067\u306f\u306a\u304f\u3001\u9867\u5ba2\u95a2\u4fc2\u3092\u69cb\u7bc9\u3059\u308b\u305f\u3081\u306e\u30c4\u30fc\u30eb\u3068\u8a8d\u8b58<\/em><\/h4>\n<p><strong>\u6771\u4eac <\/strong>\u2014<strong> 2018<\/strong><strong>\u5e7411\u670815\u65e5 <\/strong>\u2014 <a href=\"https:\/\/www.genesys.com\/ja-jp\/customer-experience\">\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09<\/a>\u3068<a href=\"https:\/\/www.genesys.com\/ja-jp\/customer-experience\/better-results\/migrating-your-legacy-system\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/a>\u306e\u30ea\u30fc\u30c7\u30a3\u30f3\u30b0\u30d9\u30f3\u30c0\u30fc\u3067\u3042\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\uff08<a href=\"https:\/\/www.genesys.com\/jp\">www.genesys.com\/jp<\/a>\uff09\u306f\u3053\u306e\u307b\u3069\u300118\u30ab\u56fd600\u4eba\u306e\u30b7\u30cb\u30a2\u30fb\u30a8\u30b0\u30bc\u30af\u30c6\u30a3\u30d6\u3092\u5bfe\u8c61\u3068\u3057\u305f\u30b0\u30ed\u30fc\u30d0\u30eb\u8abf\u67fb\u3092\u5b9f\u65bd\u3057\u3001\u305d\u306e\u7d50\u679c\u3001\u8abf\u67fb\u5bfe\u8c61\u3068\u306a\u3063\u305f\u4e16\u754c\u306e\u4f01\u696d\u7d049\u5272\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u6539\u5584\u306b\u3042\u305f\u3063\u3066AI\u3092\u6d3b\u7528\u3057\u3066\u3044\u308b\u3053\u3068\u304c\u660e\u3089\u304b\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u3055\u3089\u306b\u30013\u4e07\u4eba\u4ee5\u4e0a\u306e\u793e\u54e1\u3092\u6301\u3064\u5927\u624b\u4f01\u696d\u306f\u4ed6\u793e\u3088\u308a50\uff05\u4ee5\u4e0a\u306e\u78ba\u7387\u3067AI\u306b\u5927\u304d\u304f\u6295\u8cc7\u3057\u3001\u30d5\u30ed\u30f3\u30c8\u30a8\u30f3\u30c9\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u3068\u306e\u63a5\u70b9\u3084\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u306b\u6d3b\u7528\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u304cMIT\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30ec\u30d3\u30e5\u30fc\u3068\u5171\u540c\u3067\u5b9f\u65bd\u3057\u305f\u6700\u65b0\u30ec\u30dd\u30fc\u30c8\u300c\u30d2\u30e5\u30fc\u30de\u30f3\uff0b\u30dc\u30c3\u30c8\uff08Humans+bots:Tension and opportunity \u2013 <em>\u00a0<\/em>How top global brands blend human skills and AI to build customer intimacy and drive growth\uff09\u300d\u306f\u3001\u4f01\u696d\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u304a\u3051\u308bAI\u6d3b\u7528\u306e\u52d5\u5411\u3068\u305d\u308c\u306b\u4f34\u3046\u30d3\u30b8\u30cd\u30b9\u52b9\u679c\u3068ROI\u3092\u5206\u6790\u3057\u307e\u3057\u305f\u3002\u8abf\u67fb\u5bfe\u8c61\u306e\u534a\u6570\u306f\u58f2\u4e0a\u898f\u6a21\u304c50\u5104\u30c9\u30eb\u4ee5\u4e0a\u306e\u5927\u624b\u4f01\u696d\u3067\u3001\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\u306b\u62e0\u70b9\u3092\u7f6e\u304f\u4f01\u696d\u304c\u7d043\u5272\u3092\u5360\u3081\u307e\u3057\u305f\u3002\u3055\u3089\u306b\u3001\u672c\u30ec\u30dd\u30fc\u30c8\u3067\u306f\u697d\u5929\u3001\u30a2\u30ea\u30d0\u30d0\uff08\u4e2d\u56fd\uff09\u3001\u30c6\u30eb\u30b9\u30c8\u30e9\uff08\u30aa\u30fc\u30b9\u30c8\u30e9\u30ea\u30a2\uff09\u3001\u30b7\u30a8\u30ed\uff08\u30d6\u30e9\u30b8\u30eb\uff09\u3092\u306f\u3058\u3081\u3001\u5404\u696d\u754c\u306e\u305d\u3057\u3066\u4e16\u754c\u5404\u56fd\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30ea\u30fc\u30c0\u30fc\u306e\u500b\u5225\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u3082\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>AI<\/strong><strong>\u306b\u3088\u308b\u52b9\u7387\u5316\u306b\u95a2\u3059\u308b\u9855\u8457\u306a\u6539\u5584<\/strong><\/p>\n<p>\u56de\u7b54\u4f01\u696d\u306fAI\u306b\u3088\u3063\u3066\u52b9\u7387\u5316\u3001\u51e6\u7406\u30b9\u30d4\u30fc\u30c9\u53ca\u3073\u30ab\u30b9\u30bf\u30de\u30fc\u63a5\u70b9\u306e\u5bfe\u5fdc\u4ef6\u6570\u304c\u5927\u304d\u304f\u6539\u5584\u3057\u305f\u3068\u56de\u7b54\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u3046\u30619\u5272\u8fd1\u304f\u304c\u89e3\u6c7a\u30b9\u30d4\u30fc\u30c9\u304c\u4e0a\u304c\u3063\u305f\u3068\u56de\u7b54\u3057\u30018\u5272\u4ee5\u4e0a\u306fAI\u306b\u3088\u3063\u3066\u901a\u8a71\u306e\u5bfe\u5fdc\u4ef6\u6570\u304c\u4f38\u3073\u305f\u3068\u5831\u544a\u3057\u3066\u3044\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u5e73\u5747\u3068\u3057\u306625%\u304b\u308950%\u306e\u554f\u3044\u5408\u308f\u305b\u304c<a href=\"https:\/\/www.genesys.com\/ja-jp\/customer-experience\/innovations\/meet-kate-blended-ai\">\u81ea\u52d5\u5316\u3055\u308c\u305f\u30c1\u30e3\u30cd\u30eb<\/a>\u3067\u89e3\u6c7a\u3057\u3066\u304a\u308a\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u3088\u308a\u8907\u96d1\u306a\u6848\u4ef6\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3068\u3044\u3046\u7d50\u679c\u304c\u51fa\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u300c\u4f01\u696d\u304cAI\u3067\u5358\u7d14\u306a\u30bf\u30b9\u30af\u3092\u51e6\u7406\u3057\u3001\u4eba\u7684\u306a\u30ea\u30bd\u30fc\u30b9\u3092\u3088\u308a\u8907\u96d1\u3067\u611f\u60c5\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30cb\u30fc\u30ba\u3078\u306e\u5bfe\u5fdc\u306b\u6ce8\u529b\u3059\u308b\u3053\u3068\u3067\u30d3\u30b8\u30cd\u30b9\u4fa1\u5024\u304c\u751f\u307e\u308c\u308b\u3068\u898b\u3066\u3044\u307e\u3059\u3002\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u3084\u6a5f\u68b0\u5b66\u7fd2\u3068\u5b9f\u969b\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u878d\u5408\u3059\u308b\u3053\u3068\u304c\u3001\u3088\u308a\u9867\u5ba2\u3068\u793e\u54e1\u306e\u6e80\u8db3\u5ea6\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u3001\u91d1\u878d\u7684\u306a\u52b9\u679c\u3082\u3082\u305f\u3089\u3057\u307e\u3059\u3002\u300d\u3068\u30b8\u30a7\u30cd\u30b7\u30b9\u306eCMO\u3001Merijn te Booij\u306f\u8a71\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>AI\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u3001\u56de\u7b54\u4f01\u696d\u306e7\u5272\u4ee5\u4e0a\u306f\u58f2\u4e0a\u304c\u6539\u5584\u3057\u305f\u3068\u5831\u544a\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u534a\u5206\u4ee5\u4e0a\u306f\u5168\u4f53\u58f2\u4e0a\u304c5\uff05\u4ee5\u4e0a\u6210\u9577\u3057\u305f\u3068\u56de\u7b54\u3057\u3001\u305d\u306e3\u5272\u4ee5\u4e0a\u306f10%\u4ee5\u4e0a\u6210\u9577\u3057\u305f\u3068\u56de\u7b54\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>\u6df1\u3044\u9867\u5ba2\u95a2\u4fc2\u69cb\u7bc9\u306b\u8ca2\u732e\u3059\u308bAI<\/strong><\/p>\n<p>\u672c\u30ec\u30dd\u30fc\u30c8\u3067\u306f\u3001\u56de\u7b54\u4f01\u696d\u306e67%\u304cAI\u304c<a href=\"https:\/\/www.genesys.com\/ja-jp\/solutions\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/a>\u3092\u52b9\u7387\u5316\u3059\u308b\u3060\u3051\u306e\u30c4\u30fc\u30eb\u3067\u306f\u306a\u304f\u3001\u30b3\u30f3\u30b7\u30e5\u30fc\u30de\u30fc\u3068\u3088\u308a\u6709\u610f\u7fa9\u306a\u95a2\u4fc2\u3092\u69cb\u7bc9\u3067\u304d\u308b\u30c4\u30fc\u30eb\u3068\u3057\u3066\u898b\u3066\u3044\u308b\u3053\u3068\u304c\u308f\u304b\u308a\u307e\u3057\u305f\u3002\u5b9f\u969b\u300174%\u306e\u4f01\u696d\u306fAI\u306b\u3088\u3063\u3066\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u9867\u5ba2\u3068\u3088\u308a\u5145\u5b9f\u3057\u305f\u6642\u9593\u304c\u904e\u3054\u305b\u308b\u3068\u56de\u7b54\u3057\u3066\u3044\u307e\u3059\u3002\u3055\u3089\u306b\u30013\u5206\u306e2\u304c\u81ea\u52d5\u306e\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30c1\u30e3\u30cd\u30eb\u3084\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3001\u611f\u60c5\u5206\u6790\u306a\u3069\u3092\u63a1\u7528\u3057\u3001\u30ab\u30b9\u30bf\u30e0\u306a\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3057\u30ab\u30b9\u30bf\u30de\u30fc\u3068\u306e\u95a2\u4fc2\u3092\u5f37\u5316\u3059\u308b\u30c4\u30fc\u30eb\u3092\u5229\u7528\u3057\u3066\u3044\u308b\u3068\u56de\u7b54\u3057\u3066\u3044\u307e\u3059\u3002\u306a\u304a\u3001\u56de\u7b54\u4f01\u696d\u306e45%\u3001\u305d\u3057\u306675%\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30ea\u30fc\u30c0\u30fc\u306fAI\u306b\u3088\u3063\u3066\u81ea\u793e\u304c\u63d0\u5531\u3059\u308b\u7279\u6027\u3068\u5b9f\u969b\u306b\u9867\u5ba2\u304b\u3089\u898b\u305f\u5370\u8c61\u306e\u5dee\u304c\u7406\u89e3\u3057\u3084\u3059\u304f\u306a\u308b\u3068\u8a00\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u300c\u73fe\u6642\u70b9\u3067AI\u3078\u306e\u6295\u8cc7\u306f\u52b9\u7387\u6539\u5584\u304c\u4e3b\u76ee\u7684\u3067\u3042\u308b\u3082\u306e\u306e\u3001\u4eca\u5f8c\u306f\u81ea\u793e\u306e\u9867\u5ba2\u3092\u7406\u89e3\u3057\u3001\u3088\u308a\u6df1\u304f\u4ea4\u6d41\u3059\u308b\u30c4\u30fc\u30eb\u3068\u3057\u3066\u306e\u30e1\u30ea\u30c3\u30c8\u306b\u3082\u6ce8\u76ee\u3059\u3079\u304d\u3067\u3059\u3002AI\u306f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u6539\u5584\u3060\u3051\u3067\u306a\u304f\u3001\u3059\u3067\u306b\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u53ca\u3073\u58f2\u4e0a\u3052\u306e\u6539\u5584\u306b\u3082\u8ca2\u732e\u3057\u306f\u3058\u3081\u3066\u3044\u307e\u3059\u3002\u300d\u3068\u3001te Booij\u306f\u8a71\u3057\u3066\u3044\u307e\u3059\u3002<strong>\u00a0<\/strong><\/p>\n<p><strong>\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\u306e\u4f01\u696d\u306bAI\u306e\u52b9\u679c\u304c\u660e\u78ba\u306b<br \/>\n<\/strong>\u4eca\u56de\u306e\u8abf\u67fb\u3067\u5bfe\u8c61\u306b\u306a\u3063\u305f\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u3092\u62e0\u70b9\u3068\u3059\u308b\u30a8\u30b0\u30bc\u30af\u30c6\u30a3\u30d6\u306f162\u4eba\u3067\u3001\u305d\u306e\u5927\u534a\u306f\u3044\u3061\u65e9\u304fAI\u3092\u5c0e\u5165\u3057\u3001\u30d7\u30ed\u30bb\u30b9\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30c1\u30e3\u30cd\u30eb\u306e\u6539\u5584\u306b\u6d3b\u7528\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u306e9\u5272\u4ee5\u4e0a\u306f\u81ea\u793e\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u5168\u3066\u306e\u30b9\u30c6\u30fc\u30b8\u306b\u304a\u3044\u3066AI\u3092\u6d3b\u7528\u3057\u3066\u3044\u308b\u3068\u56de\u7b54\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u533a\u306e\u4f01\u696d\u306b\u95a2\u9023\u3059\u308b\u4e3b\u306a\u8abf\u67fb\u7d50\u679c\u306f\u4e0b\u8a18\u306e\u901a\u308a\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u56de\u7b54\u4f01\u696d\u306e\u534a\u5206\u4ee5\u4e0a\u306f<strong>25%\u4ee5\u4e0a\u306e\u9867\u5ba2\u306b\u3088\u308b\u554f\u3044\u5408\u308f\u305b\u3092\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u4ecb\u305b\u305a<\/strong>\u306b\u89e3\u6c7a\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\u306e\u56de\u7b54\u4f01\u696d\u306f\u30b0\u30ed\u30fc\u30d0\u30eb\u306e\u52d5\u5411\u3068\u4e26\u3073\u3001<strong>\u305d\u306e9\u5272\u8fd1\u304f\u304c\u554f\u3044\u5408\u308f\u305b\u306e\u89e3\u6c7a\u30b9\u30d4\u30fc\u30c9\u304c\u6539\u5584\u3055\u308c\u305f<\/strong>\u3068\u5831\u544a\u3057\u3001<strong>\u305d\u306e8\u5272\u4ee5\u4e0a\u304c\u901a\u8a71\u306e\u51e6\u7406\u4ef6\u6570\u306e\u5897\u52a0<\/strong>\u3092\u8a18\u9332\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\u306e\u56de\u7b54\u4f01\u696d\u306fAI\u306b\u5bfe\u3057\u3066<strong>\u6700\u3082\u671f\u5f85\u5024\u304c\u9ad8\u304f<\/strong>\u3001\u305d\u306e3\u5206\u306e2\u4ee5\u4e0a\u306fAI\u306b\u3088\u3063\u3066\u6b21\u5e74\u5ea6\u306e\u58f2\u308a\u4e0a\u3052\u3001\u30d6\u30e9\u30f3\u30c9\u8a8d\u77e5\u5ea6\u3001\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\u304c10%\u4ee5\u4e0a\u6210\u9577\u3059\u308b\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>\u672c\u30ec\u30dd\u30fc\u30c8\u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3088\u308a\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><strong>MIT<\/strong><strong>\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30ec\u30d3\u30e5\u30fc\u306b\u3064\u3044\u3066<br \/>\n<\/strong>MIT \u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30ec\u30d3\u30e5\u30fc\u306e\u30df\u30c3\u30b7\u30e7\u30f3\u306f\u3001\u8aad\u8005\u306b\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306b\u3088\u308a\u5f62\u4f5c\u3089\u308c\u3066\u3044\u308b\u4e16\u754c\u3092\u7406\u89e3\u3057\u3001\u4e16\u754c\u306b\u5bc4\u4e0e\u3059\u308b\u77e5\u6027\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3059\u30021899\u5e74\u306b\u30de\u30b5\u30c1\u30e5\u30fc\u30bb\u30c3\u30c4\u5de5\u79d1\u5927\u5b66\u3067\u5275\u520a\u3055\u308c\u305fMIT\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30ec\u30d3\u30e5\u30fc\u306f\u3001\u4e16\u754c\u306e\u4e3b\u8981\u306a\u5de5\u79d1\u7cfb\u5927\u5b66\u3084\u6280\u8853\u306b\u95a2\u3059\u308b\u7de8\u96c6\u8005\u306e\u6df1\u3044\u77e5\u8b58\u3068\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u6975\u3081\u3066\u5e83\u3044\u6587\u8108\u3067\u7406\u89e3\u3059\u308b\u80fd\u529b\u3001\u4e00\u6d41\u306e\u30a4\u30ce\u30d9\u30fc\u30bf\u30fc\u3084\u7814\u7a76\u8005\u3068\u306e\u5353\u8d8a\u3057\u305f\u95a2\u4fc2\u306b\u3088\u308a\u305d\u306e\u4fe1\u983c\u304c\u88cf\u4ed8\u3051\u3089\u308c\u3066\u3044\u307e\u3059\u3002<em>\u300c\u30d2\u30e5\u30fc\u30de\u30f3\uff0b\u30dc\u30c3\u30c8<\/em><em>\uff08<\/em><em>Humans + bots: Tension and opportunity<\/em><em>\uff09\u300d<\/em>\u306f\u3001MIT \u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30ec\u30d3\u30e5\u30fc\u306b\u3088\u308b\u30ec\u30dd\u30fc\u30c8\u3067\u3001599\u4eba\u306e\u30d3\u30b8\u30cd\u30b9\u30ea\u30fc\u30c0\u30fc\u3092\u5bfe\u8c61\u306b\u5b9f\u65bd\u3057\u305f\u8abf\u67fb\u7d50\u679c\u3068\u306a\u308a\u307e\u3059\u3002\u8abf\u67fb\u306b\u52a0\u3048\u3001\u3055\u307e\u3056\u307e\u306a\u696d\u754c\u3092\u4ee3\u8868\u3059\u308b\u4f01\u696d\u306e\u500b\u5225\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u3092\u901a\u3058\u3066\u3001\u3088\u308a\u6df1\u3044\u6d1e\u5bdf\u3092\u5831\u544a\u66f8\u306b\u52a0\u3048\u307e\u3057\u305f\u3002MIT\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30ec\u30d3\u30e5\u30fc\u306f\u3001\u30b9\u30dd\u30f3\u30b5\u30fc\u306b\u304b\u304b\u308f\u3089\u305a\u3001\u672c\u66f8\u306b\u542b\u307e\u308c\u308b\u3059\u3079\u3066\u306e\u8abf\u67fb\u7d50\u679c\u3092\u500b\u5225\u306b\u53ce\u96c6\u3057\u4f5c\u6210\u3057\u307e\u3057\u305f\u3002<\/p>\n<p><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066<br \/>\n<\/strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u6bce\u5e74250\u5104\u4ef6\u4ee5\u4e0a\u306e\u4e16\u754c\u6700\u9ad8\u30af\u30e9\u30b9\u306e\u9867\u5ba2\u4f53\u9a13\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002\u793e\u54e1\u3084\u9867\u5ba2\u306e\u4f1a\u8a71\u3092\u3044\u3064\u3067\u3082\u3042\u3089\u3086\u308b\u30c1\u30e3\u30cd\u30eb\u3067\u7e4b\u3050\u3053\u3068\u304b\u3089\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u6210\u529f\u304c\u751f\u307e\u308c\u307e\u3059\u3002 100\u30ab\u56fd11,000\u793e\u4ee5\u4e0a\u304c\u4fe1\u983c\u3059\u308b\u696d\u754c\u30c8\u30c3\u30d7\u306eCX\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u3088\u308a\u3001\u5927\u304d\u306a\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u3068\u6c38\u7d9a\u7684\u306a\u95a2\u4fc2\u3092\u69cb\u7bc9\u3057\u3066\u3044\u307e\u3059\u3002\u6700\u9ad8\u306e\u6280\u8853\u3068\u4eba\u9593\u306e\u5275\u610f\u3092\u7d50\u96c6\u3059\u308b\u3053\u3068\u3067\u3001\u81ea\u7136\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u53cd\u6620\u3057\u3001\u304a\u5ba2\u69d8\u306e\u8003\u3048\u65b9\u306b\u6cbf\u3063\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u69cb\u7bc9\u3057\u307e\u3059\u3002 \u696d\u754c\u3092\u30ea\u30fc\u30c9\u3059\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u3001\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u3001\u30af\u30e9\u30a6\u30c9\u3067\u5909\u308f\u3089\u306a\u3044\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u767a\u63ee\u3057\u3001\u771f\u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3092\u4fc3\u9032\u3057\u307e\u3059\u3002\u67d4\u8edf\u6027\u306b\u512a\u308c\u3001\u76f4\u611f\u7684\u3001\u305d\u3057\u3066\u5229\u7528\u8005\u306e\u80fd\u529b\u3092\u4f59\u3059\u3068\u3053\u308d\u7121\u304f\u767a\u63ee\u3067\u304d\u308b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u8a73\u3057\u304f\u306f\u3001<a href=\"https:\/\/www.genesys.com\/jp\">www.genesys.com\/jp<\/a>\u3001 <a href=\"https:\/\/twitter.com\/genesysjapan\">Twitter<\/a>\u3001<a href=\"https:\/\/www.facebook.com\/genesysjapan\/\">Facebook<\/a>\u3001<a href=\"https:\/\/www.youtube.com\/genesys\">YouTube<\/a>\u3001<a href=\"https:\/\/www.linkedin.com\/company-beta\/601919\/?pathWildcard=601919\">LinkedIn<\/a>\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\">\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30d6\u30ed\u30b0<\/a> \u3092\u3054\u89a7\u4e0b\u3055\u3044\u3002<\/p>\n<p>\uff1c\u672c\u30ea\u30ea\u30fc\u30b9\u306b\u95a2\u3059\u308b\u5831\u9053\u95a2\u4fc2\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u4e0b\u8a18\u306b\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\uff1e<br \/>\n\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u682a\u5f0f\u4f1a\u793e\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u672c\u90e8<br \/>\n\u6589\u85e4 \u54f2\u4e5f<br \/>\nTel: 03-5989-1430<br \/>\nEmail: <a href=\"mailto:tetsuya.saito@genesys.com\">tetsuya.saito@genesys.com<\/a><\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u5e83\u5831\u4e8b\u52d9\u5c40\uff08Vertigo\u5185\uff09<br \/>\n\u30b6\u30d0\u30f4\u30a1\u30fb\u30a2\u30ec\u30af\u30b5\u30f3\u30c9\u30eb<br \/>\nTel: 080-4178-2393<br \/>\nEmail: <a href=\"mailto:alex@vertigo.jp\">alex@vertigo.jp<\/a><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column][vc_column_text] MIT\u3068\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u8abf\u67fb\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u304a\u3044\u3066\u4f01\u696d\u7d049\u5272\u304cAI\u3092\u5c0e\u5165\u3057\u3066\u3044\u308b\u3053\u3068\u304c\u660e\u3089\u304b\u306b [\/vc_c [&hellip;]<\/p>\n","protected":false},"author":344,"featured_media":0,"template":"","class_list":["post-114003","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"11\/15\/2018","utm_pass":false,"meta_description":"\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3053\u306e\u307b\u3069\u3001MIT\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30ec\u30d3\u30e5\u30fc\u3068\u5171\u540c\u306718\u30ab\u56fd600\u4eba\u306e\u30b7\u30cb\u30a2\u30fb\u30a8\u30b0\u30bc\u30af\u30c6\u30a3\u30d6\u3092\u5bfe\u8c61\u3068\u3057\u305f\u30b0\u30ed\u30fc\u30d0\u30eb\u8abf\u67fb\u3092\u5b9f\u65bd\u3057\u3001\u6700\u65b0\u30ec\u30dd\u30fc\u30c8\u300c\u30d2\u30e5\u30fc\u30de\u30f3\uff0b\u30dc\u30c3\u30c8\u300d\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u8abf\u67fb\u5bfe\u8c61\u3068\u306a\u3063\u305f\u4e16\u754c\u306e\u4f01\u696d\u7d049\u5272\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u6539\u5584\u306b\u3042\u305f\u3063\u3066AI\u3092\u6d3b\u7528\u3057\u3066\u3044\u308b\u3053\u3068\u304c\u660e\u3089\u304b\u306b\u306a\u308a\u307e\u3057\u305f\u3002"},"news_date":"2018-11-15","_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/114003","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/announcements"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/344"}],"version-history":[{"count":4,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/114003\/revisions"}],"predecessor-version":[{"id":130826,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/114003\/revisions\/130826"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=114003"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}