{"id":615384,"date":"2026-02-20T13:29:39","date_gmt":"2026-02-20T21:29:39","guid":{"rendered":"https:\/\/www.genesys.com\/webinars\/customer-reference-forum-rabobank"},"modified":"2026-02-20T13:29:51","modified_gmt":"2026-02-20T21:29:51","slug":"customer-reference-forum-rabobank","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/it-it\/webinars\/customer-reference-forum-rabobank","title":{"rendered":"Customer Reference Forum &#8211; Rabobank"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 class=\"main-heading\">Accelerare la trasformazione AI in Rabobank<\/h1>\n<p><\/p>\n<h2><\/h2>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"s3\">Adottando Genesys Cloud CX 4 (la versione pi\u00f9 recente e avanzata della piattaforma Genesys Cloud CX), Rabobank apre la strada a una nuova generazione di potenti funzionalit\u00e0 di intelligenza artificiale, destinate ad arricchire ulteriormente la sua esperienza di banca digitale.<\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<strong>Registrati per guardare on-demand.<\/strong>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<div>\n<p>Durante questa conversazione con Thom Kokhuis, Vicepresidente senior \u2013 <b>Senior Vice President for Conversational and GenAI and CRM<\/b>, e <b>Mike Szilagyi, General Manager for Genesys Cloud<\/b>, parleremo di come Rabobank sta:<\/p>\n<\/div>\n<p><\/p>\n<ul>\n<li>Accelerando la sua strategia AI con CX4<\/li>\n<li>Offrendo un banking conversazionale guidato dalla GenAI<\/li>\n<li>\n<div role=\"presentation\">Potenziare automazione, qualit\u00e0 e coerenza per elevare le esperienze<\/div>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"text-balance\" style=\"text-align: center;\">Guarda il video on-demand<\/h3>\n<p><\/p>\n<h3 class=\"text-balance\" style=\"text-align: center;\">per saperne di pi\u00f9.<\/h3>\n<p>[\/vc_column_text]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Salve<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Non sei tu?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"701Ht000001x89MIAQ\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/campaign\/customer-reference-forum-full-videos\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/webinars\/615384\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"upcoming-webinar\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"it-it\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/webinars\/615384\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"615384\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Email aziendale\" placeholder=\"Email aziendale\">\n        <label for=\"fe192\">Email aziendale<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Nome\">\n        <label for=\"fe190\">Nome<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Cognome\">\n        <label for=\"fe191\">Cognome<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">Alto dirigente<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Direttore<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Principale<\/option><option value=\"Engineer \/ Architect\">Ingegnere\/architetto<\/option><option value=\"Consultant\">Consulente<\/option><option value=\"Analyst\">Analista<\/option><option value=\"Partner\">Partner<\/option><option value=\"Staff\">Personale<\/option><option value=\"Unknown\">Sconosciuto<\/option>\n        <\/select>\n        <label for=\"fe219\">Profilo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Reclami<\/option><option value=\"Collections\">Riscossioni<\/option><option value=\"Contact Center Management\">Gestione del contact center<\/option><option value=\"Customer Experience\">Customer Experience<\/option><option value=\"Customer Service\">Customer Service<\/option><option value=\"Ecommerce\/Digital Channels\">Canali di e-commerce\/digitali<\/option><option value=\"Finance\">Finanza<\/option><option value=\"Human Resources\">Risorse umane<\/option><option value=\"Influencer\">Influencer<\/option><option value=\"Information Technology\">Tecnologia informatica<\/option><option value=\"IT Architecture\">Architettura IT<\/option><option value=\"IT Infrastructure\">Infrastruttura IT<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Gestione delle operazioni\/dei processi<\/option><option value=\"Production Management\">Gestione della produzione<\/option><option value=\"Purchasing\">Acquisti<\/option><option value=\"Sales\">Vendite<\/option><option value=\"Unknown\">Sconosciuto<\/option>\n        <\/select>\n        <label for=\"fe218\">Funzioni<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Societ\u00e0\">\n        <label for=\"fe193\">Societ\u00e0<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telefono\">\n        <label for=\"fe215\">Telefono<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Paese<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">Stato\/Provincia<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Citt\u00e0\">\n        <label for=\"fe226\">Citt\u00e0<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Professione\">\n        <label for=\"fe220\">Professione<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Bancario<\/option><option value=\"Business Services\">Servizi aziendali<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energia e utility<\/option><option value=\"Entertainment\">Intrattenimento<\/option><option value=\"Government\">Pubblica Amministrazione<\/option><option value=\"Insurance\">Assicurazioni<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Tecnologia<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Altro<\/option>\n        <\/select>\n        <label for=\"fe221\">Settore<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Sto solo facendo una ricerca<\/option><option value=\"Gathering business requirements\">Sto raccogliendo le esigenze aziendali<\/option><option value=\"Comparing solutions\">Sto valutando le soluzioni<\/option><option value=\"Ready for a conversation\">Sono pronto per una conversazione<\/option>\n        <\/select>\n        <label for=\"fe222\">Obiettivo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1-20<\/option><option value=\"21-50\">21-50<\/option><option value=\"51-100\">51-100<\/option><option value=\"101-300\">101-300<\/option><option value=\"301-500\">301-500<\/option><option value=\"501-1000\">501-1000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">Nessun contact center<\/option><option value=\"Don't Know\">Non so<\/option>\n        <\/select>\n        <label for=\"fe225\">Numero di postazioni contact center<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">S\u00ec. Desidero ricevere aggiornamenti via e-mail o telefono su Genesys.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Desidero essere contattato\/a<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Registrati e guarda ora\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Registrati e guarda ora\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>Fornendo queste informazioni accetti la <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">nostra politica sulla privacy<\/a>.<\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1733151066545{padding-top: 0px !important;}&#8221;][vc_row el_class=&#8221;mx-0&#8243;][vc_column background_color=&#8221;bgc-lgray&#8221; el_class=&#8221;p-md-3 px-1&#8243;][vc_row_inner el_class=&#8221;mx-0&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\">I relatori<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=&#8221;mx-0&#8243;][vc_column_inner width=&#8221;1\/2&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/4ce5b1416e38.jpg\" alt=\"Claire Beatty\" ><\/div><div class=\"details\"><p class=\"name h5\">Claire Beatty<\/p><p class=\"info\">Senior Director of Customer Advocacy, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/1686307210070.jpg\" alt=\"Thom Kokhuis\" ><\/div><div class=\"details\"><p class=\"name h5\">Thom Kokhuis<\/p><p class=\"info\">Senior Vice President for Conversational and GenAI and CRM, Rabobank<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=&#8221;mx-0&#8243;][vc_column_inner width=&#8221;1\/2&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/1741282570096.jpg\" alt=\"Mike Szilagyi\" ><\/div><div class=\"details\"><p class=\"name h5\">Mike Szilagyi<\/p><p class=\"info\">General Manager, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;] Accelerare la trasformazione AI in Rabobank [\/vc_column_text][vc_column_text css=&#8221;&#8221;] Adottando Genesys Cloud CX 4 (la versione pi\u00f9 recente e avanzata della piattaforma Genesys Cloud CX), Rabobank apre la strada a una nuova generazione di potenti funzionalit\u00e0 di intelligenza artificiale, destinate ad arricchire ulteriormente la sua esperienza di banca digitale. [\/vc_column_text][vc_column_text css=&#8221;&#8221;]Registrati per guardare [&hellip;]<\/p>\n","protected":false},"author":1184,"featured_media":571621,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-615384","webinars","type-webinars","status-publish","has-post-thumbnail","hentry"],"acf":{"utm_pass":false,"asset_expiration":"","item_nav_hide":"no","disable_chat":false,"no_index":false,"no_follow":false,"media_type":"embed","media_position":"top","disable_next_steps":false,"display_desc":false,"title_align":"left","is_on_demand":false,"get_started_config":"default","is_zoom":false,"resource_next_steps":[{"ID":490932,"post_author":"932","post_date":"2023-09-08 06:54:26","post_date_gmt":"2023-09-08 13:54:26","post_content":"[vc_section flair=\"%5B%7B%22flair_image%22%3A%22385667%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%2257%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%7D%5D\" el_class=\"section_header\"][vc_row gap=\"10\" equal_height=\"yes\"][vc_column width=\"1\/2\"][vc_column_text css=\".vc_custom_1694385031592{border-top-width: 20px !important;border-right-width: 20px !important;}\"]\r\n<h1 class=\"text-blue\"><\/h1>\r\n<h1 class=\"text-blue\"><\/h1>\r\n<h1 class=\"text-blue\">\u00c8 il momento di una demo!<\/h1>\r\n[\/vc_column_text][vc_single_image image=\"475805\"][\/vc_column][vc_column width=\"1\/2\"][mktoform cta_header=\"Watch\" cta_button=\"Guarda Ora\" form_p_target=\"custom\" cid_id=\"7011T000001YmBvQAK\" url=\"https:\/\/www.genesys.com\/resources\/introduction-to-genesys-cloud-cx\"][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]La piattaforma Genesys Cloud\u2122\u00a0 \u00e8 una soluzione di contact center fluida e all-in-one che ti consente di creare esperienze profondamente connesse. Ma non crederci sulla parola. Scopri tutto ci\u00f2 che puoi fare con Genesys Cloud in questa demo interattiva di 20 minuti.\r\n\r\nGuarda come puoi:\r\n<ul>\r\n \t<li>Orchestrare engagement omnicanale self-service e assistiti dagli agenti<\/li>\r\n \t<li>Automatizzare i traguardi di successo grazie a un'AI chiavi in mano<\/li>\r\n \t<li>Mettere i dipendenti al primo posto grazie al WEM (workforce engagement management) nativo<\/li>\r\n \t<li>Potenziare produttivit\u00e0 ed efficienza con strumenti basati su AI<\/li>\r\n \t<li>Ottenere visibilit\u00e0 sui customer ed employee journey tramite gli analytics<\/li>\r\n \t<li>Integrare facilmente con i sistemi e i dati esistenti<\/li>\r\n<\/ul>\r\n[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]","post_title":"Conosci Genesys Cloud","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"get-to-know-genesys-cloud-cx","to_ping":"","pinged":"","post_modified":"2023-09-19 06:05:45","post_modified_gmt":"2023-09-19 13:05:45","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/resources\/get-to-know-genesys-cloud-cx","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":536066,"post_author":"890","post_date":"2024-09-10 07:34:33","post_date_gmt":"2024-09-10 14:34:33","post_content":"","post_title":"Guida all'acquisto per l'AI e la CX","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"contact-center-buyers-guide","to_ping":"","pinged":"","post_modified":"2025-11-25 13:41:14","post_modified_gmt":"2025-11-25 21:41:14","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/resources\/contact-center-buyers-guide-2","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":489541,"post_author":"853","post_date":"2023-08-29 08:19:09","post_date_gmt":"2023-08-29 15:19:09","post_content":"[vc_section][vc_row][vc_column][vc_single_image image=\"487344\" alignment=\"center\"][\/vc_column][\/vc_row][vc_row][vc_column width=\"2\/3\"][vc_column_text]\r\n<p class=\"pre_h1 text-orange\">Live webinar<\/p>\r\n[\/vc_column_text][vc_column_text]\r\n<h1 class=\"font-roboto\">Unleashing the power and possibility of AI<\/h1>\r\n<strong class=\"text-blue\">How predictive, conversational and generative AI improve CX outcomes\u00a0<\/strong>[\/vc_column_text][cutoff co_thick=\"2px\"][vc_column_text]Some contact centres are using artificial intelligence (AI) to automate service, improve efficiency and personalise customer interactions. But many organisations are still undecided about how to leverage the power of AI.\r\n\r\nThe recent buzz about generative AI has sparked renewed interest in AI, but it hasn\u2019t delivered a clear answer to the age-old question: Where do we start?\r\n\r\nJoin leading AI experts as they explore the practical applications of AI across multiple dimensions in modern contact centres. Discover how the evolution of AI has opened new opportunities for innovation and learn how to harness its power to achieve remarkable results.\r\n\r\nTake home new knowledge for harnessing the power and potential of AI to create new service models, drive down costs and improve customer experience outcomes.\r\n<p class=\"text-orange\"><strong>Key webinar highlights:<\/strong><\/p>\r\n\r\n<ul>\r\n \t<li>Explore exactly <strong>how AI is evolving <\/strong>to revolutionise customer service and operational efficiency<\/li>\r\n \t<li>Delve into the <strong>ways AI can enhance customer experiences<\/strong> and boost satisfaction<\/li>\r\n \t<li>Discover how to <strong>integrate generative AI into your customer experience strategy<\/strong> and deliver measurable value<\/li>\r\n<\/ul>\r\n<span class=\"TextRun SCXW150968553 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW150968553 BCX0\">Reserve your spot now!<\/span><\/span>[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\"][mktoform cta_header=\"Register\" cta_button=\"Register now\" form_reach=\"noreach\"][vc_row_inner r_gutter_size=\"gutter-small\"][vc_column_inner width=\"1\/3\"][vc_single_image image=\"443645\" alignment=\"center\"][component_button][vc_column_text]\r\n<p class=\"font-roboto text-16\" style=\"text-align: center; color: #23395d;\">North America<\/p>\r\n<p class=\"text-mid-gray text-16 font-roboto\" style=\"text-align: center;\">10\/4\/2023\r\n2 PM ET \/\r\n11 AM PT<\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/3\"][vc_single_image image=\"443663\" alignment=\"center\"][component_button][vc_column_text]\r\n<p class=\"font-roboto text-16\" style=\"text-align: center; color: #23395d;\">Europe, Middle East &amp; Africa<\/p>\r\n<p class=\"font-roboto text-16 text-mid-gray\" style=\"text-align: center;\">10\/5\/2023\r\n2 PM BST \/\r\n3 PM CEST<\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/3\"][vc_single_image image=\"443664\" alignment=\"center\"][component_button][vc_column_text]\r\n<p class=\"font-roboto text-16\" style=\"text-align: center; color: #23395d;\">Asia-Pacific<\/p>\r\n<p class=\"font-roboto text-16 text-mid-gray\" style=\"text-align: center;\">10\/5\/2023\r\n1 PM AEST \/\r\n11 AM SGT<\/p>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text css=\".vc_custom_1692310919500{padding-top: 30px !important;}\"]<em class=\"text-16\">*Please note that space is limited, so early registration is recommended.<\/em>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]\r\n<h3 style=\"text-align: center;\"><strong class=\"no-bottom-padding no-bottom-margin no-padding font-roboto\">Meet the speakers<\/strong><\/h3>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"2\/4\"][vc_row_inner r_gutter_size=\"gutter-small\" equal_height=\"yes\" content_placement=\"top\" el_class=\"speaker_list\"][vc_column_inner width=\"1\/2\"][\/vc_column_inner][vc_column_inner width=\"1\/2\"][vc_single_image image=\"486098\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong class=\"text-orange\">Jane Hendricks<\/strong>\r\nProduct Marketing Director, AI\r\nGenesys<\/p>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\"2\/4\"][vc_row_inner r_gutter_size=\"gutter-small\" equal_height=\"yes\" content_placement=\"top\" el_class=\"speaker_list\"][vc_column_inner width=\"1\/2\"][vc_single_image image=\"486099\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><b class=\"text-orange\">David Myron\u00a0<\/b>\r\nPrincipal Analyst, Customer Engagement\r\nOmdia<\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/2\"][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][vc_column_text]\r\n\r\n<hr \/>\r\n\r\n<b><span class=\"text-blue\" data-contrast=\"auto\">Who should attend:<\/span><\/b><span class=\"text-blue\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span>\r\n\r\n<span data-contrast=\"auto\">This webinar is ideal for contact centre leaders, customer service managers, business executives and anyone interested in leveraging AI to enhance their customer experience capabilities.<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][\/vc_column][\/vc_row]","post_title":"Unleashing the power and possibility of AI","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"unleashing-the-power-and-possibility-of-ai","to_ping":"","pinged":"","post_modified":"2024-06-20 02:51:49","post_modified_gmt":"2024-06-20 09:51:49","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/webinars\/unleashing-the-power-and-possibility-of-ai","menu_order":0,"post_type":"webinars","post_mime_type":"","comment_count":"0","filter":"raw"}],"w_tycontent":"<p dir=\"auto\">Grazie per la registrazione. A breve riceverai un link da Zoom Webinar. Per eventuali domande contatta <a href=\"mailto:katie.evans@genesys.com\">katie.evans@genesys.com<\/a>.<\/p>\n","meta_title":"Global Customer Reference Forum ","meta_description":"Partecipa a questo reference forum interattivo per scoprire perch\u00e9 Rabobank sta consolidando le sue tecnologie di intelligenza artificiale con Genesys Cloud, offrendo servizi bancari conversazionali basati su GenAI, oltre ad automazione, qualit\u00e0 e coerenza per migliorare l'esperienza bancaria digitale."},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/webinars\/615384","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/webinars"}],"about":[{"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/types\/webinars"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/users\/1184"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/webinars\/615384\/revisions"}],"predecessor-version":[{"id":615389,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/webinars\/615384\/revisions\/615389"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/media\/571621"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/media?parent=615384"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_priority?post=615384"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_contenttheme?post=615384"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_bundle?post=615384"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_contenttheme2?post=615384"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_capability_sitewide?post=615384"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_products_programs?post=615384"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_buying_job?post=615384"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_buyer_persona?post=615384"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_sector?post=615384"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_segment?post=615384"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}