{"id":605645,"date":"2025-11-25T10:27:16","date_gmt":"2025-11-25T18:27:16","guid":{"rendered":"https:\/\/www.genesys.com\/webinars\/customer-reference-forum-bcd-travel"},"modified":"2025-12-02T08:58:13","modified_gmt":"2025-12-02T16:58:13","slug":"customer-reference-forum-bcd-travel","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/it-it\/webinars\/customer-reference-forum-bcd-travel","title":{"rendered":"Customer Reference Forum &#8211; BCD Travel"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 class=\"main-heading\">Offrire journey ottimizzati su larga scala con Genesys Cloud<\/h1>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]BCD ha trasformato la propria Customer Experience centralizzando le operazioni e passando a Genesys Cloud\u2122. Il risultato: interazioni pi\u00f9 rapide, pi\u00f9 efficienti in termini di costi e personalizzate per i viaggiatori di tutto il mondo.<\/p>\n<p>Questa sessione interattiva spiegher\u00e0 come i viaggiatori traggano gi\u00e0 vantaggio da chiamate pi\u00f9 brevi e trasferimenti automatici ai propri agenti preferiti, e come BCD abbia acquisito slancio interno per la prossima ondata di innovazione.[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<strong>17 dicembre, 2025 &#8211; 18:00pm CET<\/strong><\/p>\n<p>Zoom (Online)[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p>Partecipa al reference forum dal vivo con <strong>Christina Bell, Vice President of Contact Center Operations<\/strong>, per scoprire come<strong> BCD Travel<\/strong> utilizza Genesys Cloud per:<\/p>\n<ul>\n<li><strong>Migliorare l&#8217;esperienza dei viaggiatori.<\/strong><\/li>\n<li>Semplificare le attivit\u00e0 nei punti di contatto chiave utilizzando <strong>l&#8217;automazione<\/strong>.<\/li>\n<li><strong>Consentire ai dipendenti<\/strong> di sfruttare la loro esperienza nel settore dei viaggi con <strong>strumenti di<\/strong> <strong>workforce engagement management<\/strong>.<\/li>\n<\/ul>\n<p>Seguendo questo forum dal vivo potrai interagire e porre domande. Sei il benvenuto.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start\">\n            <div class=\"card-body\">\n                <h5 class=\"card-title\">Thanks for joining us!<\/h5>\n                <p class=\"card-text\">While we get the webinar recording ready, here are some ways to keep exploring and stay connected.<\/p>\n\n                <div class=\"btn-container   vc_custom_1710857185398\">\n                    <a role=\"button\" aria-expanded=\"true\" aria-haspopup=\"true\" data-bs-toggle=\"modal\" data-bs-target=\"#getStartedBox\" href=\"#\" aria-label=\"Get started\" class=\"btn btn-primary\">Get started<\/a>\n                    <a role=\"button\" class=\"btn btn-ff-primary chevron\" href=\"https:\/\/www.genesys.com\/it-it\/events\" target=\"\" rel=\"\">Events & webinars<\/a><\/div>\n                <\/div>\n        <\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><\/h3>\n<p>&nbsp;<\/p>\n<h4>Prossimi Customer Reference Forum<\/h4>\n<p>Non perderti i prossimi customer reference forum: continua a seguire questo spazio per scoprire le prossime sessioni.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1733151066545{padding-top: 0px !important;}&#8221;][vc_row el_class=&#8221;mx-0&#8243;][vc_column background_color=&#8221;bgc-lgray&#8221; el_class=&#8221;p-md-3 px-1&#8243;][vc_row_inner el_class=&#8221;mx-0&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\">I relatori<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=&#8221;mx-0&#8243;][vc_column_inner width=&#8221;1\/2&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/4ce5b1416e38.jpg\" alt=\"Claire Beatty\" ><\/div><div class=\"details\"><p class=\"name h5\">Claire Beatty<\/p><p class=\"info\">Senior Director of Customer Advocacy, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/1740188467320.jpg\" alt=\"Christina Bell\" ><\/div><div class=\"details\"><p class=\"name h5\">Christina Bell<\/p><p class=\"info\">Vice President of Contact Center Operations, BCD Travel<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;] Offrire journey ottimizzati su larga scala con Genesys Cloud [\/vc_column_text][vc_column_text css=&#8221;&#8221;]BCD ha trasformato la propria Customer Experience centralizzando le operazioni e passando a Genesys Cloud\u2122. Il risultato: interazioni pi\u00f9 rapide, pi\u00f9 efficienti in termini di costi e personalizzate per i viaggiatori di tutto il mondo. Questa sessione interattiva spiegher\u00e0 come i viaggiatori [&hellip;]<\/p>\n","protected":false},"author":1184,"featured_media":571621,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-605645","webinars","type-webinars","status-publish","has-post-thumbnail","hentry"],"acf":{"utm_pass":false,"asset_expiration":"","item_nav_hide":"no","disable_chat":false,"no_index":false,"no_follow":false,"media_type":"embed","media_position":"top","disable_next_steps":false,"display_desc":false,"title_align":"left","is_on_demand":false,"get_started_config":"default","is_zoom":true,"resource_next_steps":[{"ID":490932,"post_author":"932","post_date":"2023-09-08 06:54:26","post_date_gmt":"2023-09-08 13:54:26","post_content":"[vc_section flair=\"%5B%7B%22flair_image%22%3A%22385667%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%2257%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%7D%5D\" el_class=\"section_header\"][vc_row gap=\"10\" equal_height=\"yes\"][vc_column width=\"1\/2\"][vc_column_text css=\".vc_custom_1694385031592{border-top-width: 20px !important;border-right-width: 20px !important;}\"]\r\n<h1 class=\"text-blue\"><\/h1>\r\n<h1 class=\"text-blue\"><\/h1>\r\n<h1 class=\"text-blue\">\u00c8 il momento di una demo!<\/h1>\r\n[\/vc_column_text][vc_single_image image=\"475805\"][\/vc_column][vc_column width=\"1\/2\"][mktoform cta_header=\"Watch\" cta_button=\"Guarda Ora\" form_p_target=\"custom\" cid_id=\"7011T000001YmBvQAK\" url=\"https:\/\/www.genesys.com\/resources\/introduction-to-genesys-cloud-cx\"][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]La piattaforma Genesys Cloud\u2122\u00a0 \u00e8 una soluzione di contact center fluida e all-in-one che ti consente di creare esperienze profondamente connesse. Ma non crederci sulla parola. Scopri tutto ci\u00f2 che puoi fare con Genesys Cloud in questa demo interattiva di 20 minuti.\r\n\r\nGuarda come puoi:\r\n<ul>\r\n \t<li>Orchestrare engagement omnicanale self-service e assistiti dagli agenti<\/li>\r\n \t<li>Automatizzare i traguardi di successo grazie a un'AI chiavi in mano<\/li>\r\n \t<li>Mettere i dipendenti al primo posto grazie al WEM (workforce engagement management) nativo<\/li>\r\n \t<li>Potenziare produttivit\u00e0 ed efficienza con strumenti basati su AI<\/li>\r\n \t<li>Ottenere visibilit\u00e0 sui customer ed employee journey tramite gli analytics<\/li>\r\n \t<li>Integrare facilmente con i sistemi e i dati esistenti<\/li>\r\n<\/ul>\r\n[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]","post_title":"Conosci Genesys Cloud","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"get-to-know-genesys-cloud-cx","to_ping":"","pinged":"","post_modified":"2023-09-19 06:05:45","post_modified_gmt":"2023-09-19 13:05:45","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/resources\/get-to-know-genesys-cloud-cx","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":536066,"post_author":"890","post_date":"2024-09-10 07:34:33","post_date_gmt":"2024-09-10 14:34:33","post_content":"","post_title":"Guida all'acquisto per l'AI e la CX","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"contact-center-buyers-guide","to_ping":"","pinged":"","post_modified":"2025-11-25 13:41:14","post_modified_gmt":"2025-11-25 21:41:14","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/resources\/contact-center-buyers-guide-2","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":489541,"post_author":"853","post_date":"2023-08-29 08:19:09","post_date_gmt":"2023-08-29 15:19:09","post_content":"[vc_section][vc_row][vc_column][vc_single_image image=\"487344\" alignment=\"center\"][\/vc_column][\/vc_row][vc_row][vc_column width=\"2\/3\"][vc_column_text]\r\n<p class=\"pre_h1 text-orange\">Live webinar<\/p>\r\n[\/vc_column_text][vc_column_text]\r\n<h1 class=\"font-roboto\">Unleashing the power and possibility of AI<\/h1>\r\n<strong class=\"text-blue\">How predictive, conversational and generative AI improve CX outcomes\u00a0<\/strong>[\/vc_column_text][cutoff co_thick=\"2px\"][vc_column_text]Some contact centres are using artificial intelligence (AI) to automate service, improve efficiency and personalise customer interactions. But many organisations are still undecided about how to leverage the power of AI.\r\n\r\nThe recent buzz about generative AI has sparked renewed interest in AI, but it hasn\u2019t delivered a clear answer to the age-old question: Where do we start?\r\n\r\nJoin leading AI experts as they explore the practical applications of AI across multiple dimensions in modern contact centres. Discover how the evolution of AI has opened new opportunities for innovation and learn how to harness its power to achieve remarkable results.\r\n\r\nTake home new knowledge for harnessing the power and potential of AI to create new service models, drive down costs and improve customer experience outcomes.\r\n<p class=\"text-orange\"><strong>Key webinar highlights:<\/strong><\/p>\r\n\r\n<ul>\r\n \t<li>Explore exactly <strong>how AI is evolving <\/strong>to revolutionise customer service and operational efficiency<\/li>\r\n \t<li>Delve into the <strong>ways AI can enhance customer experiences<\/strong> and boost satisfaction<\/li>\r\n \t<li>Discover how to <strong>integrate generative AI into your customer experience strategy<\/strong> and deliver measurable value<\/li>\r\n<\/ul>\r\n<span class=\"TextRun SCXW150968553 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW150968553 BCX0\">Reserve your spot now!<\/span><\/span>[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\"][mktoform cta_header=\"Register\" cta_button=\"Register now\" form_reach=\"noreach\"][vc_row_inner r_gutter_size=\"gutter-small\"][vc_column_inner width=\"1\/3\"][vc_single_image image=\"443645\" alignment=\"center\"][component_button][vc_column_text]\r\n<p class=\"font-roboto text-16\" style=\"text-align: center; color: #23395d;\">North America<\/p>\r\n<p class=\"text-mid-gray text-16 font-roboto\" style=\"text-align: center;\">10\/4\/2023\r\n2 PM ET \/\r\n11 AM PT<\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/3\"][vc_single_image image=\"443663\" alignment=\"center\"][component_button][vc_column_text]\r\n<p class=\"font-roboto text-16\" style=\"text-align: center; color: #23395d;\">Europe, Middle East &amp; Africa<\/p>\r\n<p class=\"font-roboto text-16 text-mid-gray\" style=\"text-align: center;\">10\/5\/2023\r\n2 PM BST \/\r\n3 PM CEST<\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/3\"][vc_single_image image=\"443664\" alignment=\"center\"][component_button][vc_column_text]\r\n<p class=\"font-roboto text-16\" style=\"text-align: center; color: #23395d;\">Asia-Pacific<\/p>\r\n<p class=\"font-roboto text-16 text-mid-gray\" style=\"text-align: center;\">10\/5\/2023\r\n1 PM AEST \/\r\n11 AM SGT<\/p>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text css=\".vc_custom_1692310919500{padding-top: 30px !important;}\"]<em class=\"text-16\">*Please note that space is limited, so early registration is recommended.<\/em>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]\r\n<h3 style=\"text-align: center;\"><strong class=\"no-bottom-padding no-bottom-margin no-padding font-roboto\">Meet the speakers<\/strong><\/h3>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"2\/4\"][vc_row_inner r_gutter_size=\"gutter-small\" equal_height=\"yes\" content_placement=\"top\" el_class=\"speaker_list\"][vc_column_inner width=\"1\/2\"][\/vc_column_inner][vc_column_inner width=\"1\/2\"][vc_single_image image=\"486098\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong class=\"text-orange\">Jane Hendricks<\/strong>\r\nProduct Marketing Director, AI\r\nGenesys<\/p>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\"2\/4\"][vc_row_inner r_gutter_size=\"gutter-small\" equal_height=\"yes\" content_placement=\"top\" el_class=\"speaker_list\"][vc_column_inner width=\"1\/2\"][vc_single_image image=\"486099\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><b class=\"text-orange\">David Myron\u00a0<\/b>\r\nPrincipal Analyst, Customer Engagement\r\nOmdia<\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/2\"][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][vc_column_text]\r\n\r\n<hr \/>\r\n\r\n<b><span class=\"text-blue\" data-contrast=\"auto\">Who should attend:<\/span><\/b><span class=\"text-blue\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span>\r\n\r\n<span data-contrast=\"auto\">This webinar is ideal for contact centre leaders, customer service managers, business executives and anyone interested in leveraging AI to enhance their customer experience capabilities.<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][\/vc_column][\/vc_row]","post_title":"Unleashing the power and possibility of AI","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"unleashing-the-power-and-possibility-of-ai","to_ping":"","pinged":"","post_modified":"2024-06-20 02:51:49","post_modified_gmt":"2024-06-20 09:51:49","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/webinars\/unleashing-the-power-and-possibility-of-ai","menu_order":0,"post_type":"webinars","post_mime_type":"","comment_count":"0","filter":"raw"}],"w_tycontent":"<p dir=\"auto\">Grazie per la registrazione.\u00a0 Riceverai a breve un link da Zoom Webinar. Per informazioni contatta <a href=\"mailto:katie.evans@genesys.com\">katie.evans@genesys.com<\/a>.<\/p>\n","meta_title":"Global Customer Reference Forum ","meta_description":"Partecipa al Genesys Customer Reference Forum per scoprire come BCD ha trasformato la propria Customer Experience centralizzando le operazioni e passando a Genesys Cloud\u2122. Il risultato: interazioni pi\u00f9 rapide, pi\u00f9 convenienti e personalizzate per i viaggiatori di tutto il mondo. 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