{"id":551122,"date":"2024-01-08T23:36:54","date_gmt":"2024-01-09T07:36:54","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=551122"},"modified":"2025-01-08T14:40:16","modified_gmt":"2025-01-08T22:40:16","slug":"cx-trends-in-2025-and-beyond","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/it-it\/webinars\/cx-trends-in-2025-and-beyond","title":{"rendered":"I trend della CX nel 2025 e oltre"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>I trend della CX nel 2025 e oltre<\/h1>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Insight trasformativi per la tua azienda<\/h2>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]Unisciti agli esperti della CX per esplorare le principali tendenze che stanno plasmando le esperienze vissute da clienti e dipendenti, e scoprire come queste influenzeranno la tua organizzazione nel 2025 e oltre.<\/p>\n<p><strong>8 gennaio 2025<\/strong>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]Questo webinar \u00e8 un appuntamento imperdibile per manager di contact center, responsabili del servizio clienti, dirigenti di business e tutti coloro che vogliono creare esperienze di impatto per i clienti. Se sei pronto a fare da pioniere tramite sfruttando alcuni insight\u00a0 rivoluzionari per il 2025, questo evento \u00e8 pensato per te.<br \/>\n<span data-ccp-props=\"{&quot;335559739&quot;:160}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Informazioni sul webinar<\/span><\/b><span data-ccp-props=\"{&quot;335559739&quot;:160}\">\u00a0<\/span><\/p>\n<p>Mentre i professionisti della Customer Experience (CX) si adattano rapidamente all&#8217;integrazione dell&#8217;AI e della trasformazione digitale nelle rispettive strategie, rimanere all&#8217;avanguardia non \u00e8 mai stato cos\u00ec cruciale. Unisciti a noi per una panoramica esclusiva sulle principali tendenze CX ed EX del 2025, durante la quale il nostro gruppo di esperti analizzer\u00e0 sviluppi rivoluzionari come la personalizzazione guidata dall&#8217;AI, le pratiche etiche dell&#8217;AI, l&#8217;evoluzione della forza lavoro e molto altro ancora. Di fatto, scoprirai come far compiere un&#8217;ulteriore salto di qualit\u00e0 alle strategie dedicate all&#8217;esperienza vissuta da clienti e dipendenti.<\/p>\n<p><span data-ccp-props=\"{&quot;335559739&quot;:160}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Guarda per saperne di pi\u00f9 su:<\/span><\/b><span data-ccp-props=\"{&quot;335559739&quot;:160}\">\u00a0<\/span><\/p>\n<ul>\n<li>L&#8217;uso dell&#8217;AI per esperienze iper-personalizzate ed etiche dei clienti<\/li>\n<li><span data-ccp-props=\"{}\">Il miglioramento del customer journey attraverso un engagement strategico e cross-canale in tempo reale <\/span><\/li>\n<li>Il raggiungimento di risultati misurabili approfittando di strategie di CX mirate e una moderna gestione dell&#8217;engagement della forza lavoro<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  mb-1\" ><div class=\"card-body\"><p data-sourcepos=\"1:1-1:82\"><strong>Registrandoti riceverai inoltre:<\/strong><\/p>\n<ul>\n<li>L&#8217;accesso alla registrazione del webinar<\/li>\n<li>Un riepilogo degli spunti e suggerimenti chiave<\/li>\n<li>Alcune risorse esclusive sulle ultime tendenze della CX<\/li>\n<\/ul>\n<\/div><\/div><div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Salve<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Non sei tu?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7014X000003AgSUQA0\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"Attended On-Demand\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/webinars\/551122?thankyou=551122&page_type=webinars\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/webinars\/551122\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"ondemand-webinar\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"it-it\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/webinars\/551122\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"551122\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Email aziendale\" placeholder=\"Email aziendale\">\n        <label for=\"fe192\">Email aziendale<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Nome\">\n        <label for=\"fe190\">Nome<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Cognome\">\n        <label for=\"fe191\">Cognome<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">Alto dirigente<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Direttore<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Principale<\/option><option value=\"Engineer \/ Architect\">Ingegnere\/architetto<\/option><option value=\"Consultant\">Consulente<\/option><option value=\"Analyst\">Analista<\/option><option value=\"Partner\">Partner<\/option><option value=\"Staff\">Personale<\/option><option value=\"Unknown\">Sconosciuto<\/option>\n        <\/select>\n        <label for=\"fe219\">Profilo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Reclami<\/option><option value=\"Collections\">Riscossioni<\/option><option value=\"Contact Center Management\">Gestione del contact center<\/option><option value=\"Customer Experience\">Customer Experience<\/option><option value=\"Customer Service\">Customer Service<\/option><option value=\"Ecommerce\/Digital Channels\">Canali di 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class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Societ\u00e0\">\n        <label for=\"fe193\">Societ\u00e0<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telefono\">\n        <label for=\"fe215\">Telefono<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Paese<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">Stato\/Provincia<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Citt\u00e0\">\n        <label for=\"fe226\">Citt\u00e0<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Professione\">\n        <label for=\"fe220\">Professione<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Bancario<\/option><option value=\"Business Services\">Servizi aziendali<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energia e utility<\/option><option value=\"Entertainment\">Intrattenimento<\/option><option value=\"Government\">Pubblica Amministrazione<\/option><option value=\"Insurance\">Assicurazioni<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Tecnologia<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Altro<\/option>\n        <\/select>\n        <label for=\"fe221\">Settore<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Sto solo facendo una ricerca<\/option><option value=\"Gathering business requirements\">Sto raccogliendo le esigenze aziendali<\/option><option value=\"Comparing solutions\">Sto valutando le soluzioni<\/option><option value=\"Ready for a conversation\">Sono pronto per una conversazione<\/option>\n        <\/select>\n        <label for=\"fe222\">Obiettivo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1-20<\/option><option value=\"21-50\">21-50<\/option><option value=\"51-100\">51-100<\/option><option value=\"101-300\">101-300<\/option><option value=\"301-500\">301-500<\/option><option value=\"501-1000\">501-1000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">Nessun contact center<\/option><option value=\"Don't Know\">Non so<\/option>\n        <\/select>\n        <label for=\"fe225\">Numero di postazioni contact center<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">S\u00ec. Desidero ricevere aggiornamenti via e-mail o telefono su Genesys.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Desidero essere contattato\/a<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Guarda adesso\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Guarda adesso\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>Fornendo queste informazioni accetti la <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">nostra politica sulla privacy<\/a>.<\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1733151066545{padding-top: 0px !important;}&#8221;][vc_row el_class=&#8221;mx-0&#8243;][vc_column background_color=&#8221;bgc-lgray&#8221; el_class=&#8221;p-md-3 px-1&#8243;][vc_row_inner el_class=&#8221;mx-0&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\">Conosci i relatori<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;549632&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; img_size=&#8221;full&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\"><b>Megan Burns<br \/>\n<\/b>Founder and Principal<br \/>\nExperience Enterprises<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;549633&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; img_size=&#8221;full&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\"><strong>Robin Gareiss<br \/>\n<\/strong>CEO &amp; Principal Analyst<br \/>\nMetrigy<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;549634&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; img_size=&#8221;full&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\"><strong>Sami Beydoun<br \/>\n<\/strong>Team Leader, Student Services Hub<br \/>\nWestern Sydney University<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;549670&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; img_size=&#8221;full&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\"><strong>William Dummett<\/strong><br \/>\nChief Privacy Officer<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;550117&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; img_size=&#8221;full&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\"><strong>Prajwal Ramachandra<br \/>\n<\/strong><span data-contrast=\"auto\">Managing Director, Global Contact Center Practice Lead<\/span><span data-ccp-props=\"{}\"><br \/>\n<\/span><span data-contrast=\"auto\">Accenture<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;] I trend della CX nel 2025 e oltre [\/vc_column_text][vc_column_text css=&#8221;&#8221;] Insight trasformativi per la tua azienda [\/vc_column_text][vc_column_text css=&#8221;&#8221;]Unisciti agli esperti della CX per esplorare le principali tendenze che stanno plasmando le esperienze vissute da clienti e dipendenti, e scoprire come queste influenzeranno la tua organizzazione nel 2025 e oltre. 8 gennaio 2025[\/vc_column_text][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text [&hellip;]<\/p>\n","protected":false},"author":890,"featured_media":551816,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-551122","webinars","type-webinars","status-publish","has-post-thumbnail","hentry"],"acf":{"utm_pass":false,"asset_expiration":"","item_nav_hide":"no","disable_chat":false,"no_index":false,"no_follow":false,"media_type":"embed","media_position":"top","disable_next_steps":false,"display_desc":false,"title_align":"left","is_on_demand":false,"w_tycontent":"<p dir=\"auto\">Grazie per aver guardato!<\/p>\n","meta_title":"I trend della CX nel 2025 e oltre | Genesys","meta_description":"Questo evento sui trend della CX offre insight e strategie innovative per aiutarti a rimanere un passo avanti sulla concorrenza.","meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","w_sdate":"01\/08\/2025 12:00 am","w_edate":"01\/08\/2025 12:00 am","w_scope":"single","w_single_timezone":"","enable_external_utm":false,"add_to_global_events":false,"enable_ab_test":false,"next_steps_type":"default","ns_title":"","ns_subtitle":"","resource_next_steps":[{"ID":490932,"post_author":"932","post_date":"2023-09-08 06:54:26","post_date_gmt":"2023-09-08 13:54:26","post_content":"[vc_section flair=\"%5B%7B%22flair_image%22%3A%22385667%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%2257%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%7D%5D\" el_class=\"section_header\"][vc_row gap=\"10\" equal_height=\"yes\"][vc_column width=\"1\/2\"][vc_column_text css=\".vc_custom_1694385031592{border-top-width: 20px !important;border-right-width: 20px !important;}\"]\r\n<h1 class=\"text-blue\"><\/h1>\r\n<h1 class=\"text-blue\"><\/h1>\r\n<h1 class=\"text-blue\">\u00c8 il momento di una demo!<\/h1>\r\n[\/vc_column_text][vc_single_image image=\"475805\"][\/vc_column][vc_column width=\"1\/2\"][mktoform cta_header=\"Watch\" cta_button=\"Guarda Ora\" form_p_target=\"custom\" cid_id=\"7011T000001YmBvQAK\" url=\"https:\/\/www.genesys.com\/resources\/introduction-to-genesys-cloud-cx\"][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]La piattaforma Genesys Cloud\u2122\u00a0 \u00e8 una soluzione di contact center fluida e all-in-one che ti consente di creare esperienze profondamente connesse. Ma non crederci sulla parola. Scopri tutto ci\u00f2 che puoi fare con Genesys Cloud in questa demo interattiva di 20 minuti.\r\n\r\nGuarda come puoi:\r\n<ul>\r\n \t<li>Orchestrare engagement omnicanale self-service e assistiti dagli agenti<\/li>\r\n \t<li>Automatizzare i traguardi di successo grazie a un'AI chiavi in mano<\/li>\r\n \t<li>Mettere i dipendenti al primo posto grazie al WEM (workforce engagement management) nativo<\/li>\r\n \t<li>Potenziare produttivit\u00e0 ed efficienza con strumenti basati su AI<\/li>\r\n \t<li>Ottenere visibilit\u00e0 sui customer ed employee journey tramite gli analytics<\/li>\r\n \t<li>Integrare facilmente con i sistemi e i dati esistenti<\/li>\r\n<\/ul>\r\n[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]","post_title":"Conosci Genesys Cloud","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"get-to-know-genesys-cloud-cx","to_ping":"","pinged":"","post_modified":"2023-09-19 06:05:45","post_modified_gmt":"2023-09-19 13:05:45","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/resources\/get-to-know-genesys-cloud-cx","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":154260,"post_author":"379","post_date":"2019-07-01 02:47:07","post_date_gmt":"2019-07-01 09:47:07","post_content":"[vc_section][vc_row][vc_column width=\"2\/3\"][vc_column_text]Demo Webinar[\/vc_column_text][vc_column_text]\r\n<h1><span style=\"font-weight: 400;\">Aumenta il tasso di conversione web grazie all'intelligenza artificiale e al machine learning <\/span><\/h1>\r\n[\/vc_column_text][cutoff co_thick=\"2px\"][vc_row_inner][vc_column_inner][vc_column_text]\r\n<ul>\r\n \t<li>I team commerciali e marketing investono parecchio tempo, energie e risorse economiche per riuscire a convertire i lead sul tuo sito web. Tutti i settori verticali \u2013 retail, banche, viaggi, assicurazioni, sanit\u00e0 \u2013 cos\u00ec come le aziende di ogni dimensione possono affidarsi all\u2019intelligenza artificiale e al machine learning per aumentare il tasso di conversione, incrementare il fatturato e migliorare la produttivit\u00e0 commerciale.\r\nGuardando questo webinar imparerai:<\/li>\r\n \t<li>Come il machine learning traccia tutti i comportamenti dei clienti sul tuo sito Web e ti notifica quando i clienti vengono persi, sono a un passo dall\u2019abbandono del carrello, o stanno lasciando il tuo sito senza aver ottenuto il risultato desiderato.<\/li>\r\n \t<li>Come fornire un engagement personalizzato su tutti i canali\u2014chat, offerte di sconto pop-up, offerte di contenuti, email, mobile\u2014per coinvolgere i clienti sui loro canali preferiti in tempo reale.<\/li>\r\n \t<li>\u00a0Come sfruttare i bot per avviare le conversazioni e sapere quando instradare le conversazioni a un commerciale dal vivo in tempo reale\u2014al momento giusto\u2014per fornire una navigazione assistita, aiutare il cliente a trovare quanto desidera, o rispondere alle sue domande.<\/li>\r\n<\/ul>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][webinarschedule][\/vc_column_inner][\/vc_row_inner][cutoff co_thick=\"2px\"][vc_row_inner][vc_column_inner][vc_column_text]\r\n<h3 style=\"text-align: center;\">Conosci i Relatori<\/h3>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\"yes\" content_placement=\"top\" el_class=\"speaker_list\"][vc_column_inner width=\"1\/2\"][vc_single_image image=\"127049\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong>Pratiek Pathak<\/strong>\r\nLead Demo Consultant\r\nGenesys<\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/2\"][vc_single_image image=\"127048\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong>Richard McCrossan<\/strong>\r\nDigital Sales Lead\r\nGenesys<\/p>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\"1\/3\"][mktoform cta_header=\"GUARDA LA REGISTRAZIONE ON-DEMAND!\" cta_button=\"Guarda Subito!\" cms_hold=\"RG\" landing_id=\"68020\" cid_id=\"7010d000001GauhAAC\"][\/vc_column][\/vc_row][\/vc_section]","post_title":"Aumenta il tasso di conversione web grazie all'intelligenza artificiale e al machine learning","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"aumenta-il-tasso-di-conversione-web-grazie-allintelligenza-artificiale-e-al-machine-learning","to_ping":"","pinged":"","post_modified":"2020-04-23 21:17:01","post_modified_gmt":"2020-04-24 04:17:01","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=154260","menu_order":0,"post_type":"webinars","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":515456,"post_author":"890","post_date":"2024-04-19 09:25:43","post_date_gmt":"2024-04-19 16:25:43","post_content":"[vc_section][vc_row][vc_column width=\"1\/4\"][vc_column_text]<strong class=\"text-orange\">Guarda subito<\/strong>[\/vc_column_text][vc_column_text]Webinar on-demand[\/vc_column_text][\/vc_column][vc_column width=\"3\/4\"][vc_row_inner][vc_column_inner][vc_column_text]\r\n<table class=\" aligncenter\" style=\"border-collapse: collapse; width: 108.59%;\">\r\n<tbody>\r\n<tr>\r\n<td style=\"width: 33.2168%;\"><img class=\"wp-image-499343 aligncenter\" src=\"https:\/\/www.genesys.com\/media\/Venesa-Musovic-Guillaume-modified-3.png\" alt=\"\" width=\"100\" height=\"100\" \/><\/td>\r\n<td style=\"width: 37.9051%;\"><img class=\"wp-image-499350 aligncenter\" src=\"https:\/\/www.genesys.com\/media\/1695832689462-modified.png\" alt=\"\" width=\"100\" height=\"100\" \/><\/td>\r\n<td style=\"width: 37.2569%;\"><img class=\"wp-image-499349 aligncenter\" src=\"https:\/\/www.genesys.com\/media\/1620959417892-modified.png\" alt=\"\" width=\"100\" height=\"100\" \/><\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 33.2168%;\"><span style=\"box-sizing: border-box; font-weight: bold; color: #4e5054; font-family: Roboto, sans-serif; font-size: 18px; text-align: center;\">Venesa Musovic Guillaume <\/span><span style=\"color: #4e5054; font-family: Roboto, sans-serif; font-size: 18px; text-align: center;\">Lead Editor, Customer Experience Magazine<\/span><\/td>\r\n<td style=\"width: 37.9051%;\"><span style=\"color: #4e5054; font-family: Roboto, sans-serif; font-size: 18px; text-align: center;\"><strong>Dennis Wakabayashi <\/strong><\/span><span style=\"color: #4e5054; font-family: Roboto, sans-serif; font-size: 18px; text-align: center;\">Chief Collaboration Officer, Team Wakabayashi<\/span><\/td>\r\n<td style=\"width: 37.2569%;\"><span style=\"box-sizing: border-box; font-weight: bold; color: #4e5054; font-family: Roboto, sans-serif; font-size: 18px; text-align: center;\">Ginger Conlon <\/span><span style=\"box-sizing: border-box; color: #4e5054; font-family: Roboto, sans-serif; font-size: 18px; text-align: center;\">Thought Leadership Director, Genesys<\/span><\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=\"bgc-lgray\" flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row][vc_column width=\"1\/2\"][vc_column_text css=\"\"]\r\n<h1 class=\"font-roboto\">Gli orizzonti della Customer Experience<\/h1>\r\n<h4>Il futuro della CX \u00e8 qui. Preparati a compiere i prossimi passi.<\/h4>\r\n[\/vc_column_text][cutoff co_thick=\"2px\"][vc_column_text css=\"\"]Nell'ultimo anno un terzo dei consumatori si \u00e8 rivolto a un altro brand dopo aver vissuto una Customer Experience negativa. Mentre continuano a crescere le aspettative per una Customer Experience (CX) che sia realmente fluida, le aziende sono sottoposte a un'enorme pressione per innovare e ottimizzare i processi di customer engagement. \"Gli orizzonti della Customer Experience\" \u00e8 un nuovo report di MIT Technology Review Insights, che approfondisce il modo in cui le realt\u00e0 di tutti i settori ripenseranno il futuro della CX, la proposta di valore fronte dipendenti e il ruolo giocato dal contact center.\"[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\"][mktoform cta_header=\"\" cta_button=\"Guarda subito\" form_p_target=\"custom\" form_reach=\"noreach\" cid_id=\"7014X000002evYSQAY\" url=\"https:\/\/resources.genesys.com\/cx-horizons-webinar\"][webinarschedulesingle][\/vc_column][vc_column][cutoff co_thick=\"2px\"][vc_column_text]\r\n<h4 class=\"text-orange font-roboto\">Imparerai a:<\/h4>\r\n[\/vc_column_text][vc_column_text css=\"\"]\r\n<ul>\r\n \t<li><strong class=\"text-orange\">Creare una base<\/strong> di informazioni direttamente dai journey per potenziare il contact center<\/li>\r\n \t<li><strong class=\"text-orange\">Individuare le giuste opportunit\u00e0<\/strong> per eliminare i momenti problematici e migliorare le prestazioni del contact center<\/li>\r\n \t<li><strong class=\"text-orange\">Progettare e costruire<\/strong> journey guidati e automatizzati, senza soluzione di continuit\u00e0, per migliorare le esperienze offerte a clienti e dipendenti<\/li>\r\n \t<li><strong class=\"text-orange\">Ottenere pi\u00f9 insight sui journey<\/strong> utilizzando una tecnologia dedicata<\/li>\r\n<\/ul>\r\n[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=\"yes\" flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row][vc_column][vc_column_text]\r\n<h2 style=\"text-align: center;\"><strong class=\"font-swb no-bottom-padding no-bottom-margin no-padding\">CONOSCI GLI SPEAKER<\/strong><\/h2>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"2\/4\"][vc_row_inner r_gutter_size=\"gutter-small\" equal_height=\"yes\" content_placement=\"top\" el_class=\"speaker_list\"][vc_column_inner width=\"1\/2\"][\/vc_column_inner][vc_column_inner width=\"1\/2\"][vc_single_image image=\"486098\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong class=\"text-orange\">Jane Hendricks<\/strong> Product Marketing Director, AI Genesys<\/p>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\"2\/4\"][vc_row_inner r_gutter_size=\"gutter-small\" equal_height=\"yes\" content_placement=\"top\" el_class=\"speaker_list\"][vc_column_inner width=\"1\/2\"][vc_single_image image=\"486109\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><b class=\"text-orange\">Rahul Garg<\/b> VP Product Management, AI and Self-Service Genesys<\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/2\"][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][\/vc_column][\/vc_row][\/vc_section]","post_title":"Gli orizzonti della CX","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"customer-experience-horizons","to_ping":"","pinged":"","post_modified":"2024-05-31 08:17:27","post_modified_gmt":"2024-05-31 15:17:27","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/webinars\/orizzonti-customer-experience","menu_order":0,"post_type":"webinars","post_mime_type":"","comment_count":"0","filter":"raw"}],"media_embed":"<iframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/olsG3Rb6mK0?&rel=0&cc_lang_pref=it&cc_load_policy=1&hl=it\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; 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