{"id":514069,"date":"2024-04-11T19:16:09","date_gmt":"2024-04-12T02:16:09","guid":{"rendered":"https:\/\/www.genesys.com\/webinars\/navigare-nel-futuro-cx-e-ex-tendenze-del-2024"},"modified":"2024-05-31T08:18:40","modified_gmt":"2024-05-31T15:18:40","slug":"navigating-the-future-cx-and-ex-trends-of-2024","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/it-it\/webinars\/navigating-the-future-cx-and-ex-trends-of-2024","title":{"rendered":"Navigare il futuro: i trend CX ed EX del 2024"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<p class=\"pre_h1 text-orange\">Ora disponibile<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h2>Navigare il futuro:<\/h2>\n<h4>i trend CX ed EX del 2024<\/h4>\n<p>[\/vc_column_text][vc_column_text]Gli innovatori di tutto il mondo stanno alzando sempre di pi\u00f9 l&#8217;asticella delle aspettative fronte esperienza, in uno scenario in cui le prestazioni scadenti non saranno pi\u00f9 tollerate. Nell&#8217;ultimo anno un terzo dei consumatori ha di fatto cambiato brand dopo aver vissuto una Customer Experience negativa. Per aiutare le aziende a innovare e ottimizzare il customer engagement, abbiamo invitato cinque esperti di settore a parlarci delle cinque tendenze che spingeranno la Customer Experience e la Employee Experience nel 2024, consentendoti di soddisfare e superare nuovi traguardi in termini di engagement.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Salve<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Non sei tu?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7014X000002evYXQAY\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"Attended On-Demand\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/resources.genesys.com\/2024-trends-webinar\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/webinars\/514069\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"ondemand-webinar\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"it-it\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/webinars\/514069\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"514069\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Email aziendale\" placeholder=\"Email aziendale\">\n        <label for=\"fe192\">Email aziendale<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Nome\">\n        <label for=\"fe190\">Nome<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Cognome\">\n        <label for=\"fe191\">Cognome<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">Alto dirigente<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Direttore<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Principale<\/option><option value=\"Engineer \/ Architect\">Ingegnere\/architetto<\/option><option value=\"Consultant\">Consulente<\/option><option value=\"Analyst\">Analista<\/option><option value=\"Partner\">Partner<\/option><option value=\"Staff\">Personale<\/option><option value=\"Unknown\">Sconosciuto<\/option>\n        <\/select>\n        <label for=\"fe219\">Profilo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Reclami<\/option><option value=\"Collections\">Riscossioni<\/option><option value=\"Contact Center Management\">Gestione del contact center<\/option><option value=\"Customer Experience\">Customer Experience<\/option><option value=\"Customer Service\">Customer Service<\/option><option value=\"Ecommerce\/Digital Channels\">Canali di e-commerce\/digitali<\/option><option 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elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Societ\u00e0\">\n        <label for=\"fe193\">Societ\u00e0<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telefono\">\n        <label for=\"fe215\">Telefono<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Paese<span class=\"required-asterisk\">*<\/span><\/label>\n    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value=\"\" placeholder=\"Citt\u00e0\">\n        <label for=\"fe226\">Citt\u00e0<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Professione\">\n        <label for=\"fe220\">Professione<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Bancario<\/option><option value=\"Business Services\">Servizi aziendali<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energia e utility<\/option><option value=\"Entertainment\">Intrattenimento<\/option><option value=\"Government\">Pubblica Amministrazione<\/option><option value=\"Insurance\">Assicurazioni<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Tecnologia<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Altro<\/option>\n        <\/select>\n        <label for=\"fe221\">Settore<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Sto solo facendo una ricerca<\/option><option value=\"Gathering business requirements\">Sto raccogliendo le esigenze aziendali<\/option><option value=\"Comparing solutions\">Sto valutando le soluzioni<\/option><option value=\"Ready for a conversation\">Sono pronto per una conversazione<\/option>\n        <\/select>\n        <label for=\"fe222\">Obiettivo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1-20<\/option><option value=\"21-50\">21-50<\/option><option value=\"51-100\">51-100<\/option><option value=\"101-300\">101-300<\/option><option value=\"301-500\">301-500<\/option><option value=\"501-1000\">501-1000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">Nessun contact center<\/option><option value=\"Don't Know\">Non so<\/option>\n        <\/select>\n        <label for=\"fe225\">Numero di postazioni contact center<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">S\u00ec. Desidero ricevere aggiornamenti via e-mail o telefono su Genesys.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Guarda subito\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Guarda subito\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>Fornendo queste informazioni accetti la <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">nostra politica sulla privacy<\/a>.<\/span><\/div><\/div><\/form><\/div>[\/vc_column][vc_column]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_column_text]<\/p>\n<h4 class=\"text-orange\">Guarda subito per non restare indietro e scopri perch\u00e9:<\/h4>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<ul>\n<li>I brand utilizzeranno ogni punto di contatto presente nel customer journey per rafforzare costantemente la relazione con i clienti<\/li>\n<li>L&#8217;intelligenza artificiale creer\u00e0 un mondo privo di domande<\/li>\n<li>La trasformazione della Customer Experience end-to-end richieder\u00e0 l&#8217;uso di tre tecnologie di intelligenza artificiale<\/li>\n<li>E molto altro ancora<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\"><strong class=\"no-bottom-padding no-bottom-margin no-padding font-roboto\">Conosci i relatori:<\/strong><\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;2\/4&#8243;][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;499836&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong class=\"text-orange\">Nerys Corfield<\/strong> Director, Injection Consulting<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;499843&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong class=\"text-orange\">Christina &#8220;CK&#8221; Kerley<\/strong> Innovation Speaker, Trainer and Futurist, allthingsCK<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;499840&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong class=\"text-orange\">Merijn te Booij<\/strong> General Manager of Workforce Engagement Management, Genesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;2\/4&#8243;][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;499844&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong class=\"text-orange\">Brent Leary<\/strong> Co-founder and Partner, CRM Essentials LLC<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;500902&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong class=\"text-orange\">Michael Maoz<\/strong> Senior Vice President of Innovation Strategy, Salesforce<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;499841&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong class=\"text-orange\">Ginger Conlon<\/strong> Director of Thought Leadership, Genesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text] Ora disponibile [\/vc_column_text][vc_column_text] Navigare il futuro: i trend CX ed EX del 2024 [\/vc_column_text][vc_column_text]Gli innovatori di tutto il mondo stanno alzando sempre di pi\u00f9 l&#8217;asticella delle aspettative fronte esperienza, in uno scenario in cui le prestazioni scadenti non saranno pi\u00f9 tollerate. Nell&#8217;ultimo anno un terzo dei consumatori ha di fatto cambiato [&hellip;]<\/p>\n","protected":false},"author":890,"featured_media":505609,"template":"","tax_priority":[],"tax_contenttheme":[14942],"tax_bundle":[],"tax_contenttheme2":[16152],"tax_capability_sitewide":[],"tax_products_programs":[17535,18417],"tax_buying_job":[16639,16667],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[17083,17101,17137],"class_list":["post-514069","webinars","type-webinars","status-publish","has-post-thumbnail","hentry","tax_contenttheme-improve-customer-experience-it-it","tax_contenttheme2-improve-employee-experience-it-it","tax_products_programs-genesys-cloud-cx-it-it","tax_products_programs-genesys-cloud-ex-it-it","tax_buying_job-job-1-problem-identification-it-it","tax_buying_job-job-2-solution-exploration-it-it","tax_segment-enterprise-it-it","tax_segment-midsized-it-it","tax_segment-smb-it-it"],"acf":{"utm_pass":false,"disable_chat":false,"asset_expiration":"","resource_next_steps":[{"ID":416273,"post_author":"678","post_date":"2022-02-11 04:01:31","post_date_gmt":"2022-02-11 12:01:31","post_content":"","post_title":"Valorizzare i rapporti umani con l'intelligenza artificiale","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"human-connection-power-possibility-ai-ebook","to_ping":"","pinged":"","post_modified":"2022-04-26 07:57:19","post_modified_gmt":"2022-04-26 14:57:19","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/resources\/arricchire-i-rapporti-umani-con-lai","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":498301,"post_author":"890","post_date":"2023-11-10 04:34:56","post_date_gmt":"2023-11-10 12:34:56","post_content":"","post_title":"Gli orizzonti della Customer Experience","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"customer-experience-horizons","to_ping":"","pinged":"","post_modified":"2023-11-10 07:50:52","post_modified_gmt":"2023-11-10 15:50:52","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/resources\/gli-orizzonti-della-customer-experience","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":515456,"post_author":"890","post_date":"2024-04-19 09:25:43","post_date_gmt":"2024-04-19 16:25:43","post_content":"[vc_section][vc_row][vc_column width=\"1\/4\"][vc_column_text]<strong class=\"text-orange\">Guarda subito<\/strong>[\/vc_column_text][vc_column_text]Webinar on-demand[\/vc_column_text][\/vc_column][vc_column width=\"3\/4\"][vc_row_inner][vc_column_inner][vc_column_text]\r\n<table class=\" aligncenter\" style=\"border-collapse: collapse; width: 108.59%;\">\r\n<tbody>\r\n<tr>\r\n<td style=\"width: 33.2168%;\"><img class=\"wp-image-499343 aligncenter\" src=\"https:\/\/www.genesys.com\/media\/Venesa-Musovic-Guillaume-modified-3.png\" alt=\"\" width=\"100\" height=\"100\" \/><\/td>\r\n<td style=\"width: 37.9051%;\"><img class=\"wp-image-499350 aligncenter\" src=\"https:\/\/www.genesys.com\/media\/1695832689462-modified.png\" alt=\"\" width=\"100\" height=\"100\" \/><\/td>\r\n<td style=\"width: 37.2569%;\"><img class=\"wp-image-499349 aligncenter\" src=\"https:\/\/www.genesys.com\/media\/1620959417892-modified.png\" alt=\"\" width=\"100\" height=\"100\" \/><\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 33.2168%;\"><span style=\"box-sizing: border-box; font-weight: bold; color: #4e5054; font-family: Roboto, sans-serif; font-size: 18px; text-align: center;\">Venesa Musovic Guillaume <\/span><span style=\"color: #4e5054; font-family: Roboto, sans-serif; font-size: 18px; text-align: center;\">Lead Editor, Customer Experience Magazine<\/span><\/td>\r\n<td style=\"width: 37.9051%;\"><span style=\"color: #4e5054; font-family: Roboto, sans-serif; font-size: 18px; text-align: center;\"><strong>Dennis Wakabayashi <\/strong><\/span><span style=\"color: #4e5054; font-family: Roboto, sans-serif; font-size: 18px; text-align: center;\">Chief Collaboration Officer, Team Wakabayashi<\/span><\/td>\r\n<td style=\"width: 37.2569%;\"><span style=\"box-sizing: border-box; font-weight: bold; color: #4e5054; font-family: Roboto, sans-serif; font-size: 18px; text-align: center;\">Ginger Conlon <\/span><span style=\"box-sizing: border-box; color: #4e5054; font-family: Roboto, sans-serif; font-size: 18px; text-align: center;\">Thought Leadership Director, Genesys<\/span><\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=\"bgc-lgray\" flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row][vc_column width=\"1\/2\"][vc_column_text css=\"\"]\r\n<h1 class=\"font-roboto\">Gli orizzonti della Customer Experience<\/h1>\r\n<h4>Il futuro della CX \u00e8 qui. Preparati a compiere i prossimi passi.<\/h4>\r\n[\/vc_column_text][cutoff co_thick=\"2px\"][vc_column_text css=\"\"]Nell'ultimo anno un terzo dei consumatori si \u00e8 rivolto a un altro brand dopo aver vissuto una Customer Experience negativa. Mentre continuano a crescere le aspettative per una Customer Experience (CX) che sia realmente fluida, le aziende sono sottoposte a un'enorme pressione per innovare e ottimizzare i processi di customer engagement. \"Gli orizzonti della Customer Experience\" \u00e8 un nuovo report di MIT Technology Review Insights, che approfondisce il modo in cui le realt\u00e0 di tutti i settori ripenseranno il futuro della CX, la proposta di valore fronte dipendenti e il ruolo giocato dal contact center.\"[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\"][mktoform cta_header=\"\" cta_button=\"Guarda subito\" form_p_target=\"custom\" form_reach=\"noreach\" cid_id=\"7014X000002evYSQAY\" url=\"https:\/\/resources.genesys.com\/cx-horizons-webinar\"][webinarschedulesingle][\/vc_column][vc_column][cutoff co_thick=\"2px\"][vc_column_text]\r\n<h4 class=\"text-orange font-roboto\">Imparerai a:<\/h4>\r\n[\/vc_column_text][vc_column_text css=\"\"]\r\n<ul>\r\n \t<li><strong class=\"text-orange\">Creare una base<\/strong> di informazioni direttamente dai journey per potenziare il contact center<\/li>\r\n \t<li><strong class=\"text-orange\">Individuare le giuste opportunit\u00e0<\/strong> per eliminare i momenti problematici e migliorare le prestazioni del contact center<\/li>\r\n \t<li><strong class=\"text-orange\">Progettare e costruire<\/strong> journey guidati e automatizzati, senza soluzione di continuit\u00e0, per migliorare le esperienze offerte a clienti e dipendenti<\/li>\r\n \t<li><strong class=\"text-orange\">Ottenere pi\u00f9 insight sui journey<\/strong> utilizzando una tecnologia dedicata<\/li>\r\n<\/ul>\r\n[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=\"yes\" flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row][vc_column][vc_column_text]\r\n<h2 style=\"text-align: center;\"><strong class=\"font-swb no-bottom-padding no-bottom-margin no-padding\">CONOSCI GLI SPEAKER<\/strong><\/h2>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"2\/4\"][vc_row_inner r_gutter_size=\"gutter-small\" equal_height=\"yes\" content_placement=\"top\" el_class=\"speaker_list\"][vc_column_inner width=\"1\/2\"][\/vc_column_inner][vc_column_inner width=\"1\/2\"][vc_single_image image=\"486098\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong class=\"text-orange\">Jane Hendricks<\/strong> Product Marketing Director, AI Genesys<\/p>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\"2\/4\"][vc_row_inner r_gutter_size=\"gutter-small\" equal_height=\"yes\" content_placement=\"top\" el_class=\"speaker_list\"][vc_column_inner width=\"1\/2\"][vc_single_image image=\"486109\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><b class=\"text-orange\">Rahul Garg<\/b> VP Product Management, AI and Self-Service Genesys<\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/2\"][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][\/vc_column][\/vc_row][\/vc_section]","post_title":"Gli orizzonti della CX","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"customer-experience-horizons","to_ping":"","pinged":"","post_modified":"2024-05-31 08:17:27","post_modified_gmt":"2024-05-31 15:17:27","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/webinars\/orizzonti-customer-experience","menu_order":0,"post_type":"webinars","post_mime_type":"","comment_count":"0","filter":"raw"}],"w_tycontent":"<h3>Grazie per esserti registrato.<\/h3>\n<p>Ti invieremo un promemoria quando il webinar sar\u00e0 disponibile. 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