{"id":466648,"date":"2023-02-16T08:16:25","date_gmt":"2023-02-16T16:16:25","guid":{"rendered":"https:\/\/www.genesys.com\/webinars\/un-passaporto-per-fidelizzare-il-cliente-sette-best-practice"},"modified":"2023-11-14T06:05:16","modified_gmt":"2023-11-14T14:05:16","slug":"passport-to-customer-loyalty","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/it-it\/webinars\/passport-to-customer-loyalty","title":{"rendered":"UN PASSAPORTO PER FIDELIZZARE IL CLIENTE: SETTE BEST PRACTICE"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_row_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<p class=\"pre_h1\">On-demand webinar<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h1>Un passaporto per fidelizzare il cliente: sette best practice<\/h1>\n<p>[\/vc_column_text][vc_column_text]Conserva i clienti e rendili felici[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-xs&#8221;][vc_single_image image=&#8221;441635&#8243; alignment=&#8221;center&#8221; si_max_width=&#8221;200px&#8221;][\/vc_column_inner][\/vc_row_inner]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[\/vc_column][vc_column width=&#8221;1\/3&#8243; elemental_order=&#8221;order-2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Salve<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Non sei tu?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7011T000001YnzEQAS\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"Attended On-Demand\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/webinars\/466648?thankyou=466648&page_type=webinars\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/webinars\/466648\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" 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for=\"fe190\">Nome<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Cognome\">\n        <label for=\"fe191\">Cognome<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">Alto dirigente<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Direttore<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Principale<\/option><option value=\"Engineer \/ Architect\">Ingegnere\/architetto<\/option><option 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value=\"Other\">Altro<\/option>\n        <\/select>\n        <label for=\"fe221\">Settore<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Sto solo facendo una ricerca<\/option><option value=\"Gathering business requirements\">Sto raccogliendo le esigenze aziendali<\/option><option value=\"Comparing solutions\">Sto valutando le soluzioni<\/option><option value=\"Ready for a conversation\">Sono pronto per una conversazione<\/option>\n        <\/select>\n        <label for=\"fe222\">Obiettivo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1-20<\/option><option value=\"21-50\">21-50<\/option><option value=\"51-100\">51-100<\/option><option value=\"101-300\">101-300<\/option><option value=\"301-500\">301-500<\/option><option value=\"501-1000\">501-1000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">Nessun contact center<\/option><option value=\"Don't Know\">Non so<\/option>\n        <\/select>\n        <label for=\"fe225\">Numero di postazioni contact center<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">S\u00ec. Desidero ricevere aggiornamenti via e-mail o telefono su Genesys.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Guarda adesso\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Guarda adesso\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>Fornendo queste informazioni accetti la <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">nostra politica sulla privacy<\/a>.<\/span><\/div><\/div><\/form><\/div>[\/vc_column][vc_column width=&#8221;2\/3&#8243; elemental_order=&#8221;order-3&#8243;][vc_row_inner][vc_column_inner][vc_column_text]Per prosperare nell\u2019economia dell\u2019esperienza \u2013 talvolta volatile ma anche in costante evoluzione \u2013 serve resilienza. Uno dei modi migliori per mantenersi solidi \u00e8 conservare i clienti e renderli felici.<\/p>\n<p>La fidelizzazione dei clienti \u00e8 un pilastro di stabilit\u00e0 che viene spesso trascurato e<\/p>\n<p>che, nella sostanza, si basa sulla fiducia. Per nutrire questa fiducia devi prima di tutto comprendere chi sono i clienti e quali sono i loro desideri quando interagiscono con la tua azienda.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221;][vc_column_inner width=&#8221;2\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><p>L\u201980% dei consumatori acquister\u00e0 pi\u00f9 prodotti, far\u00e0 raccomandazioni ad amici e colleghi, e investir\u00e0 maggiormente su quelle realt\u00e0 che personalizzano coerentemente le esperienze.<\/p>\n<p><strong class=\"text-orange\">What does <span style=\"text-decoration: underline;\">your<\/span> customer loyalty look like?<\/strong><\/p>\n<\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-xs&#8221;][vc_round_chart type=&#8221;doughnut&#8221; stroke_width=&#8221;2&#8243; legend=&#8221;&#8221; values=&#8221;%5B%7B%22value%22%3A%2280%22%2C%22color%22%3A%22turquoise%22%7D%2C%7B%22value%22%3A%2220%22%2C%22color%22%3A%22grey%22%2C%22custom_color%22%3A%22%238d6dc4%22%7D%5D&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text]Approfondisci sette best practice per fidelizzare il cliente. Questi alcuni dei temi affrontati:<\/p>\n<ul>\n<li>Creare e diffondere esperienze personalizzate<\/li>\n<li>Abilitare i clienti con self-service soddisfacenti<\/li>\n<li>Gestire i customer journey per ottenere risultati migliori<\/li>\n<li>Affidarsi alla potenza della comunicazione proattiva<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243; elemental_order=&#8221;order-4&#8243;][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Conosci i relatori<\/h3>\n<p>[\/vc_column_text][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;441786&#8243; alignment=&#8221;center&#8221; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1659035437186{background-color: #ffffff !important;}&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.linkedin.com\/in\/janelledieken\/\"><strong>Janelle Dieken<\/strong><\/a><br \/>\nSenior Vice President, Content Marketing<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;441787&#8243; alignment=&#8221;center&#8221; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.linkedin.com\/in\/leslie-paterson-452575a\/\"><strong>Leslie Paterson<\/strong><\/a><br \/>\nVice President, Global Customer Advocacy and Engagement<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><p><strong class=\"text-14\">Ascolta inoltre:<\/strong><\/p>\n<p class=\"text-14\"><strong>Dr. Natalie Petouhoff <\/strong><\/p>\n<p class=\"text-14\">Senior Strategic Business Consulting Director, Genesys\u200b<\/p>\n<p class=\"text-14\"><strong>Bobbi Chester<\/strong><\/p>\n<p class=\"text-14\">Senior Portfolio Marketing Director, Genesys Multicloud CX\u200b<\/p>\n<p class=\"text-14\"><strong>Cristina Vargas<\/strong><\/p>\n<p class=\"text-14\">\u202aProduct Marketing Manager, Genesys<\/p>\n<p class=\"text-14\"><strong>Anthony Romero<\/strong><\/p>\n<p class=\"text-14\">Senior Product Marketing Manager, Genesys\u200b<\/p>\n<p class=\"text-14\"><strong>Steve Offsey<\/strong><\/p>\n<p class=\"text-14\">Vice President Marketing, Pointillist<sup class=\"text-14 text-12\">\u00ae<\/sup> by Genesys<\/p>\n<p class=\"text-14\"><strong>Jane Hendricks<\/strong><\/p>\n<p class=\"text-14\">Senior Product Marketing Manager, Genesys<\/p>\n<p class=\"text-14\"><strong>Michael Douglas<\/strong><\/p>\n<p class=\"text-14\">\u202aSenior Product Marketing Manager, Genesys<\/p>\n<p class=\"text-14\"><strong>Jason Alley<\/strong><\/p>\n<p class=\"text-14\">Senior Product Marketing Director, Genesys<\/p>\n<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_row_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text] On-demand webinar [\/vc_column_text][vc_column_text] Un passaporto per fidelizzare il cliente: sette best practice [\/vc_column_text][vc_column_text]Conserva i clienti e rendili felici[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-xs&#8221;][vc_single_image image=&#8221;441635&#8243; alignment=&#8221;center&#8221; si_max_width=&#8221;200px&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243; elemental_order=&#8221;order-2&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243; elemental_order=&#8221;order-3&#8243;][vc_row_inner][vc_column_inner][vc_column_text]Per prosperare nell\u2019economia dell\u2019esperienza \u2013 talvolta volatile ma anche in costante evoluzione \u2013 serve resilienza. 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