{"id":466645,"date":"2023-02-16T07:46:46","date_gmt":"2023-02-16T15:46:46","guid":{"rendered":"https:\/\/www.genesys.com\/webinars\/le-persone-per-la-customer-experience-del-futuro"},"modified":"2023-11-14T06:02:52","modified_gmt":"2023-11-14T14:02:52","slug":"cx-workforce-of-the-future","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/it-it\/webinars\/cx-workforce-of-the-future","title":{"rendered":"LE PERSONE PER LA CUSTOMER EXPERIENCE DEL FUTURO"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<p class=\"pre_h1 text-orange\">On-demand webinar<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h1>Le persone per la customer experience del futuro<\/h1>\n<p>Strategie, cultura e tecnologia: Plasmare il futuro del lavoro per la Customer Experience[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_column_text]In tutto il mondo i ruoli dedicati alla Customer Experience (CX) si stanno evolvendo. Attraverso le tecnologie basate su intelligenza artificiale le organizzazioni stanno arricchendo le capacit\u00e0 dei talenti dedicati alla CX. Inoltre, stanno ridisegnando i team di customer engagement per restare al passo delle sfide di oggi e affrontare quelle di domani.<\/p>\n<p>I risultati di un\u2019<a href=\"https:\/\/www.genesys.com\/it-it\/resources\/cx-and-the-future-of-work\">indagine globale condotta da MIT Technology Review e Genesys<\/a> su 800 responsabili della CX evidenzia come, quando si parla di personale, l\u2019approccio diffuso basato su grandi rotazioni e sostituzioni non risulta pi\u00f9 sostenibile. Inoltre le organizzazioni focalizzate sulla CX prevedono di ingaggiare in prima linea risorse estremamente preparate e capaci di risolvere i problemi pi\u00f9 complessi dei clienti.<\/p>\n<p>Segui la conversazione tra Zeus Kerravala, Founder e Principal Analyst di ZK Research e Claire Beatty, Senior Director, Thought Leadership di Genesys, su come il personale della CX sta affrontando queste sfide ed evolvendosi di conseguenza.<\/p>\n<ul>\n<li>Il futuro del lavoro cambier\u00e0 il modo in cui le organizzazioni strutturano le persone dedicate alla CX?<\/li>\n<li>Le aziende di successo incentrate sul cliente riformulano i ruoli, le responsabilit\u00e0 e le politiche di conservazione delle risorse?<\/li>\n<li>Come le organizzazioni costruiscono dei percorsi di promozione a prova di futuro e sviluppano carriere significative e sostenibili dedicate ai team della CX?<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"eloq_form elq-container 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Desidero ricevere aggiornamenti via e-mail o telefono su Genesys.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Guarda adesso\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Guarda adesso\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>Fornendo queste informazioni accetti la <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">nostra politica sulla privacy<\/a>.<\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][vc_row r_gutter_size=&#8221;gutter-small&#8221;][vc_column width=&#8221;3\/4&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\"><strong class=\"font-swb no-bottom-padding no-bottom-margin no-padding\">CONOSCI GLI SPEAKER<\/strong><\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;2\/4&#8243;][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;443575&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong class=\"text-orange\">Claire Beatty<\/strong><br \/>\nSr. Director Thought Leadership<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;446048&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong class=\"text-orange\">Cameron Smith<\/strong><br \/>\nVP Product Management &#8211; WEM<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;2\/4&#8243;][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;443576&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><b class=\"text-orange\">Zeus Kerravala\u00a0<\/b><br \/>\nFounder and Principal Analyst<br \/>\nZK Research<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text] On-demand webinar [\/vc_column_text][vc_column_text] Le persone per la customer experience del futuro Strategie, cultura e tecnologia: Plasmare il futuro del lavoro per la Customer Experience[\/vc_column_text][vc_column_text]In tutto il mondo i ruoli dedicati alla Customer Experience (CX) si stanno evolvendo. Attraverso le tecnologie basate su intelligenza artificiale le organizzazioni stanno arricchendo le capacit\u00e0 dei talenti dedicati [&hellip;]<\/p>\n","protected":false},"author":853,"featured_media":0,"template":"","tax_priority":[54],"tax_contenttheme":[14943],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[16425],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[17083,17101,17137],"class_list":["post-466645","webinars","type-webinars","status-publish","hentry","webinar_type-analyst","tax_priority-54","tax_contenttheme-improve-employee-experience-it-it","tax_capability_sitewide-wem-it-it","tax_segment-enterprise-it-it","tax_segment-midsized-it-it","tax_segment-smb-it-it","tax_content_type-interactive-it-it"],"acf":{"asset_expiration":"","w_tycontent":"<p>For a deeper dive into customer experience and the future of work, <a href=\"https:\/\/www.genesys.com\/resources\/cx-and-the-future-of-work?utm_source=on24&#038;utm_medium=webinar&#038;utm_campaign=noram_lg-en_ft-webinar-thank-you-page\">download the full MIT Technology Review Insights report<\/a> featuring a global executive survey and interviews with business leaders from AT&amp;T, Zurich Insurance and Deloitte, among others.<\/p>\n<p>Thanks for watching!<\/p>\n","meta_description":"Join us for a lively discussion on how CX work is changing and what approaches your organization should consider to future-proof its CX workforce today.","no_index":false,"no_follow":false,"next_steps_type":"default","media_type":"embed","media_position":"left","media_embed":"<iframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/D7f0lkbk0dg?&cc_lang_pref=it&cc_load_policy=1&hl=it\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>","disable_next_steps":false,"display_desc":false,"title_align":"left","utm_pass":false,"item_nav_hide":"no","disable_chat":false,"enable_external_utm":false,"add_to_global_events":false,"enable_ab_test":false,"meta_title":"","meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","ns_title":"","ns_subtitle":"","resource_next_steps":""},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/webinars\/466645","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/webinars"}],"about":[{"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/types\/webinars"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/users\/853"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/webinars\/466645\/revisions"}],"predecessor-version":[{"id":498775,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/webinars\/466645\/revisions\/498775"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/media?parent=466645"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_priority?post=466645"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_contenttheme?post=466645"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_bundle?post=466645"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_contenttheme2?post=466645"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_capability_sitewide?post=466645"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_products_programs?post=466645"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_buying_job?post=466645"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_buyer_persona?post=466645"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_sector?post=466645"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_segment?post=466645"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}