{"id":466637,"date":"2023-02-16T02:19:22","date_gmt":"2023-02-16T10:19:22","guid":{"rendered":"https:\/\/www.genesys.com\/webinars\/prevedere-il-futuro-della-cx-sei-trend-per-il-2023"},"modified":"2023-11-14T06:11:06","modified_gmt":"2023-11-14T14:11:06","slug":"forecasting-the-future-of-cx-six-trends-for-2023","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/it-it\/webinars\/forecasting-the-future-of-cx-six-trends-for-2023","title":{"rendered":"PREVEDERE IL FUTURO DELLA CX: SEI TREND PER IL 2023"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p class=\"pre_h1\">Ora disponibile<\/p>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h1>PREVEDERE IL FUTURO DELLA CX: SEI TREND PER IL 2023<\/h1>\n<p>[\/vc_column_text][vc_column_text]Come restare competitivi nello scenario odierno[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[\/vc_column_inner][\/vc_row_inner][vc_column_text]<\/p>\n<div class=\"OutlineElement Ltr SCXW165032582 BCX0\" style=\"margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px;\"><\/div>\n<p>In tempi di incertezza, non \u00e8 facile scorgere il futuro e ancor pi\u00f9 prepararsi ad affrontarlo. Tuttavia, anche in momenti di volatilit\u00e0 come quelli odierni, emergono diversi trend.<\/p>\n<p>Nell\u2019economia dell\u2019esperienza per avere successo serve ancora un approccio incentrato sul cliente. Ma il suo significato sta cambiando cos\u00ec come il modo in cui le organizzazioni lo stanno attuando. Ecco che la tecnologia e la Employee Experience giocheranno qui un ruolo decisivo.<\/p>\n<p>In questo evento, alcuni esperti di settore e leader di pensiero offrono una panoramica dei pi\u00f9 importanti trend del 2023 per la Customer Experience..<\/p>\n<p>&nbsp;<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h6 class=\"text-blue font-swb\">SCOPRI COME QUESTI TREND DEFINIRANNO IL FUTURO:<\/h6>\n<p>[\/vc_column_text]<div class=\"component icon-list w-100  horizontal text-start\"><div class=\"row no-gutters p-0 m-0\"><div class=\"col-md-1 me-auto\"><i class=\"mb-1 icon-size-regular fak fa-gen-ai-acronym text-light-blue\"><\/i><\/div><div class=\"col-md-10\"><p>Le analisi avanzate e l\u2019orchestrazione basata su AI ridisegneranno la Customer Experience<\/p>\n<\/div><\/div><\/div><div class=\"component icon-list w-100  horizontal text-start\"><div class=\"row no-gutters p-0 m-0\"><div class=\"col-md-1 me-auto\"><i class=\"mb-1 icon-size-regular fak fa-gen-mobile-laptop text-light-blue\"><\/i><\/div><div class=\"col-md-10\"><p>La tecnologia trasformativa offrir\u00e0 semplicit\u00e0, efficienza e agilit\u00e0 senza precedenti<\/p>\n<\/div><\/div><\/div><div class=\"component icon-list w-100  horizontal text-start\"><div class=\"row no-gutters p-0 m-0\"><div class=\"col-md-1 me-auto\"><i class=\"mb-1 icon-size-regular fak fa-gen-people-3 text-light-blue\"><\/i><\/div><div class=\"col-md-10\"><p>Una Employee Experience ripensata dar\u00e0 alle aziende una resilienza continua<\/p>\n<\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Salve<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Non sei tu?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7011T000001Yt11QAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"Attended On-Demand\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.youtube.com\/embed\/lLjqKbQg7DY?&amp;cc_lang_pref=it&amp;cc_load_policy=1&amp;hl=it\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/webinars\/466637\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"ondemand-webinar\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"it-it\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/webinars\/466637\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"466637\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Email aziendale\" placeholder=\"Email aziendale\">\n        <label for=\"fe192\">Email aziendale<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Nome\">\n        <label for=\"fe190\">Nome<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Cognome\">\n        <label for=\"fe191\">Cognome<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">Alto dirigente<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Direttore<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Principale<\/option><option value=\"Engineer \/ Architect\">Ingegnere\/architetto<\/option><option value=\"Consultant\">Consulente<\/option><option value=\"Analyst\">Analista<\/option><option value=\"Partner\">Partner<\/option><option value=\"Staff\">Personale<\/option><option value=\"Unknown\">Sconosciuto<\/option>\n        <\/select>\n        <label for=\"fe219\">Profilo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Reclami<\/option><option value=\"Collections\">Riscossioni<\/option><option value=\"Contact Center Management\">Gestione del contact center<\/option><option value=\"Customer Experience\">Customer Experience<\/option><option value=\"Customer Service\">Customer Service<\/option><option value=\"Ecommerce\/Digital Channels\">Canali di e-commerce\/digitali<\/option><option value=\"Finance\">Finanza<\/option><option value=\"Human Resources\">Risorse umane<\/option><option value=\"Influencer\">Influencer<\/option><option value=\"Information Technology\">Tecnologia informatica<\/option><option value=\"IT Architecture\">Architettura IT<\/option><option value=\"IT Infrastructure\">Infrastruttura IT<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Gestione delle operazioni\/dei processi<\/option><option value=\"Production Management\">Gestione della produzione<\/option><option value=\"Purchasing\">Acquisti<\/option><option value=\"Sales\">Vendite<\/option><option value=\"Unknown\">Sconosciuto<\/option>\n        <\/select>\n        <label for=\"fe218\">Funzioni<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Societ\u00e0\">\n        <label for=\"fe193\">Societ\u00e0<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telefono\">\n        <label for=\"fe215\">Telefono<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Paese<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">Stato\/Provincia<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Citt\u00e0\">\n        <label for=\"fe226\">Citt\u00e0<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Professione\">\n        <label for=\"fe220\">Professione<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Bancario<\/option><option value=\"Business Services\">Servizi aziendali<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energia e utility<\/option><option value=\"Entertainment\">Intrattenimento<\/option><option value=\"Government\">Pubblica Amministrazione<\/option><option value=\"Insurance\">Assicurazioni<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Tecnologia<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Altro<\/option>\n        <\/select>\n        <label for=\"fe221\">Settore<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Sto solo facendo una ricerca<\/option><option value=\"Gathering business requirements\">Sto raccogliendo le esigenze aziendali<\/option><option value=\"Comparing solutions\">Sto valutando le soluzioni<\/option><option value=\"Ready for a conversation\">Sono pronto per una conversazione<\/option>\n        <\/select>\n        <label for=\"fe222\">Obiettivo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1-20<\/option><option value=\"21-50\">21-50<\/option><option value=\"51-100\">51-100<\/option><option value=\"101-300\">101-300<\/option><option value=\"301-500\">301-500<\/option><option value=\"501-1000\">501-1000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">Nessun contact center<\/option><option value=\"Don't Know\">Non so<\/option>\n        <\/select>\n        <label for=\"fe225\">Numero di postazioni contact center<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">S\u00ec. Desidero ricevere aggiornamenti via e-mail o telefono su Genesys.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Desidero essere contattato\/a<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Guarda adesso!\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Guarda adesso!\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>Fornendo queste informazioni accetti la <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">nostra politica sulla privacy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<h2 class=\"font-swb\" style=\"text-align: center;\">CONOSCI I RELATORI<\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_column_text css=&#8221;.vc_custom_1671047825031{padding-bottom: 20px !important;}&#8221;]<\/p>\n<table style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 35.6153%;\"><img decoding=\"async\" class=\"alignnone wp-image-458438 size-full\" src=\"https:\/\/www.genesys.com\/media\/Rebecca-Wetterman-Round-3.png\" alt=\"\" width=\"105\" height=\"105\" \/><\/td>\n<td style=\"width: 64.3847%;\"><strong>Rebecca Wettemann<\/strong><br \/>\nCEO e Principal Analyst<br \/>\nValoir<br \/>\nValoir<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1668790369433{padding-bottom: 20px !important;}&#8221;]<\/p>\n<table style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 35.6153%;\"><img decoding=\"async\" class=\"alignnone wp-image-458709 size-full\" src=\"https:\/\/www.genesys.com\/media\/Lori-Bocklund-Round-2.png\" alt=\"\" width=\"105\" height=\"105\" \/><\/td>\n<td style=\"width: 64.3847%;\"><strong>Lori Bocklund<br \/>\n<\/strong>Founder e President<br \/>\nStrategic Contact<br \/>\nStrategic Contact<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1671024266320{padding-bottom: 20px !important;}&#8221;]<\/p>\n<table style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 35.6153%;\"><img decoding=\"async\" class=\"alignnone wp-image-459716 \" src=\"https:\/\/www.genesys.com\/media\/Phoebe-M-Asquith.png\" alt=\"\" width=\"110\" height=\"114\" \/><\/td>\n<td style=\"width: 64.3847%;\"><strong>Dr. Phoebe Asquith<br \/>\n<\/strong>Lead Psychologist e Wellbeing Consultant<br \/>\nSabio Group<br \/>\nSabio Group<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1668699600266{padding-bottom: 20px !important;}&#8221;]<\/p>\n<table style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 35.6153%;\"><img decoding=\"async\" class=\"alignnone wp-image-458710 size-full\" src=\"https:\/\/www.genesys.com\/media\/Dr.-Natalie.png\" alt=\"\" width=\"105\" height=\"105\" \/><\/td>\n<td style=\"width: 64.3847%;\"><strong>Dr. Natalie Petouhoff<br \/>\n<\/strong>Senior Strategic Business Consultant Director<br \/>\nGenesys<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1671024566225{padding-bottom: 20px !important;}&#8221;]<\/p>\n<table style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 35.6153%;\"><img decoding=\"async\" class=\"alignnone wp-image-459637\" src=\"https:\/\/www.genesys.com\/media\/headshot_Steve-Offsey-O_200x200-144x144.png\" alt=\"\" width=\"98\" height=\"98\" srcset=\"https:\/\/www.genesys.com\/media\/headshot_Steve-Offsey-O_200x200-144x144.png 144w, https:\/\/www.genesys.com\/media\/headshot_Steve-Offsey-O_200x200.png 200w\" sizes=\"(max-width: 98px) 100vw, 98px\" \/><\/td>\n<td style=\"width: 64.3847%;\"><strong>Steve Offsey<br \/>\n<\/strong>Vice President of Marketing \u2013 Pointillist<br \/>\nGenesys<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1669828365165{padding-bottom: 20px !important;}&#8221;]<\/p>\n<table style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 35.6153%;\"><img decoding=\"async\" class=\"alignnone wp-image-459733 \" src=\"https:\/\/www.genesys.com\/media\/David-Wasserman.png\" alt=\"\" width=\"112\" height=\"112\" \/><\/td>\n<td style=\"width: 64.3847%;\"><strong>David Wasserman<br \/>\n<\/strong>Senior Director of Product Marketing<br \/>\nGenesys<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1668700456731{padding-bottom: 20px !important;}&#8221;]<\/p>\n<table style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 35.6153%;\"><img decoding=\"async\" class=\"alignnone wp-image-458414\" src=\"https:\/\/www.genesys.com\/media\/Claire-Beatty-modified-300x300.png\" alt=\"\" width=\"105\" height=\"105\" srcset=\"https:\/\/www.genesys.com\/media\/Claire-Beatty-modified-300x300.png 300w, https:\/\/www.genesys.com\/media\/Claire-Beatty-modified-144x144.png 144w, https:\/\/www.genesys.com\/media\/Claire-Beatty-modified.png 400w\" sizes=\"(max-width: 105px) 100vw, 105px\" \/><\/td>\n<td style=\"width: 64.3847%;\"><strong>Claire Beatty<br \/>\n<\/strong>Senior Director of Thought Leadership<br \/>\nGenesys<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1668790207171{padding-bottom: 20px !important;}&#8221;]<\/p>\n<table style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 35.6153%;\"><img decoding=\"async\" class=\"alignnone wp-image-458415\" src=\"https:\/\/www.genesys.com\/media\/Ginger-Conlon-Podcast-Image-1-modified-300x300.png\" alt=\"\" width=\"105\" height=\"105\" srcset=\"https:\/\/www.genesys.com\/media\/Ginger-Conlon-Podcast-Image-1-modified-300x300.png 300w, https:\/\/www.genesys.com\/media\/Ginger-Conlon-Podcast-Image-1-modified-144x144.png 144w, https:\/\/www.genesys.com\/media\/Ginger-Conlon-Podcast-Image-1-modified.png 714w\" sizes=\"(max-width: 105px) 100vw, 105px\" \/><\/td>\n<td style=\"width: 64.3847%;\"><strong>Ginger Conlon<br \/>\n<\/strong>Director of Thought Leadership<br \/>\nGenesys<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_row_inner][vc_column_inner][vc_column_text] Ora disponibile [\/vc_column_text][vc_column_text] PREVEDERE IL FUTURO DELLA CX: SEI TREND PER IL 2023 [\/vc_column_text][vc_column_text]Come restare competitivi nello scenario odierno[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text] In tempi di incertezza, non \u00e8 facile scorgere il futuro e ancor pi\u00f9 prepararsi ad affrontarlo. Tuttavia, anche in momenti di volatilit\u00e0 come quelli odierni, emergono diversi trend. Nell\u2019economia dell\u2019esperienza per avere successo serve [&hellip;]<\/p>\n","protected":false},"author":932,"featured_media":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-466637","webinars","type-webinars","status-publish","hentry"],"acf":{"asset_expiration":"","resource_next_steps":[{"ID":393967,"post_author":"678","post_date":"2025-09-10 21:48:36","post_date_gmt":"2025-09-11 04:48:36","post_content":"","post_title":"Gartner\u00ae Magic Quadrant\u2122 per il Contact Center As a Service","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"gartner-magic-quadrant-for-contact-center-as-a-service","to_ping":"","pinged":"","post_modified":"2025-09-11 13:17:35","post_modified_gmt":"2025-09-11 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01:33:26","post_content":"[vc_section g_section_overflow=\"visible\" g_section_text=\"white\" full_width=\"stretch_row_content\" flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\" css=\".vc_custom_1632952200753{padding-top: 0px !important;padding-bottom: 0px !important;}\"][vc_row][vc_column][chunker chunk_template=\"414935\"][\/vc_column][\/vc_row][\/vc_section][vc_section g_section_text=\"white\" m_background_color=\"bgc-orange\" content_placement=\"middle\" flair=\"%5B%7B%22flair_image%22%3A%22415444%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%7D%5D\" css=\".vc_custom_1642009141227{padding-top: 2.167rem !important;padding-bottom: 2.167rem !important;}\"][vc_row equal_height=\"yes\" content_placement=\"middle\"][vc_column width=\"1\/2\"][rawcss 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Top CX Trends for 2022 and Beyond<\/h1>\r\nWinning in today\u2019s experience economy requires delivering empathy at scale to customers and employees. To accelerate this transformation, we\u2019ve identified eight major trends in customer experience (CX) and employee experience that will drive businesses in 2022 and beyond.\r\n\r\nIn this report, leaders from Genesys, our ecosystem partners and industry analysts share how these eight trends \u2014 spanning platforms, data, personalization, metrics and talent \u2014 will reshape their strategic agendas and yours. We explore what these trends mean for your business, the benefits of getting ahead of them \u2014 and the risks of being left behind.[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" elemental_order=\"order-2\" offset=\"vc_hidden-md vc_hidden-sm vc_hidden-xs\"][vc_single_image image=\"415005\"][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=\"bgc-white\" m_background_color=\"bgc-white\" flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\" el_id=\"socx21-panel-nav\"][vc_row content_placement=\"middle\" el_class=\"socx21-panel-nav\" css=\".vc_custom_1633036116037{padding-top: 0px !important;padding-bottom: 0px !important;}\"][vc_column][vc_column_text css=\".vc_custom_1633036374284{margin-bottom: 0px !important;padding-bottom: 0px !important;}\"]\r\n<h3 class=\"text-navy\" style=\"text-align: center;\">Navigate the trends<\/h3>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\"yes\" css=\".vc_custom_1633038389722{margin-top: -2.167rem !important;padding-top: 0px !important;}\"][vc_column width=\"1\/2\" el_class=\"stack-one\"][component_card format=\"horizontal\" media_size=\"thumbnail\" background_color=\"bgc-lgray\" cta=\"url:%2Fresources%2Ftop-cx-trend-1|title:By%20John%20Gamberoni%2C%20Accenture\" media=\"416308\"]\r\n<h4>1. Contact center to engagement center<\/h4>\r\n[\/component_card][component_card format=\"horizontal\" media_size=\"thumbnail\" background_color=\"bgc-lgray\" cta=\"url:%2Fresources%2Ftop-cx-trend-2|title:By%20Bruce%20Temkin%2C%20Qualtrics%20XM%20Institute\" media=\"416538\"]\r\n<h4>2. CX metrics aligned to value\u200b<\/h4>\r\n[\/component_card][component_card format=\"horizontal\" media_size=\"thumbnail\" background_color=\"bgc-lgray\" cta=\"url:%2Fresources%2Ftop-cx-trend-3|title:By%20Don%20Peppers%2C%20CX%20Speakers\" media=\"416533\"]\r\n<h4>3. Personalized end-to-end journeys<\/h4>\r\n[\/component_card][component_card format=\"horizontal\" media_size=\"thumbnail\" background_color=\"bgc-lgray\" cta=\"url:%2Fresources%2Ftop-cx-trend-4|title:By%20Brett%20Weigl%2C%20Genesys\" media=\"416539\"]\r\n<h4>4. AI builds customer empathy<\/h4>\r\n[\/component_card][\/vc_column][vc_column width=\"1\/2\" el_class=\"stack-two\"][component_card format=\"horizontal\" media_size=\"thumbnail\" background_color=\"bgc-lgray\" cta=\"url:%2Fresources%2Ftop-cx-trend-5|title:By%20Shantanu%20Misra%2C%20Google\" media=\"416543\"]\r\n<h4>5. Fair exchange: Data for experience<\/h4>\r\n[\/component_card][component_card format=\"horizontal\" media_size=\"thumbnail\" background_color=\"bgc-lgray\" cta=\"url:%2Fresources%2Ftop-cx-trend-6|title:By%20David%20Allison%2C%20The%20Valuegraphics%20Project\" media=\"416540\"]\r\n<h4>6. Human values drives workforce engagement<\/h4>\r\n[\/component_card][component_card format=\"horizontal\" media_size=\"thumbnail\" background_color=\"bgc-lgray\" cta=\"url:%2Fresources%2Ftop-cx-trend-7|title:By%20Mila%20D%E2%80%99Antonio%2C%20Omdia\" media=\"416541\"]\r\n<h4>7. CX becomes a talent hub<\/h4>\r\n[\/component_card][component_card format=\"horizontal\" media_size=\"thumbnail\" background_color=\"bgc-lgray\" cta=\"url:%2Fresources%2Ftop-cx-trend-8|title:By%20Olivier%20Jouve%2C%20Genesys%20Cloud\" media=\"416542\"]\r\n<h4>8. Composable tech delivers speed and scale<\/h4>\r\n[\/component_card][\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=\"yes\" flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row][vc_column width=\"1\/2\"][vc_single_image image=\"400881\"][\/vc_column][vc_column width=\"1\/2\"][vc_column_text]\r\n<h3 class=\"font-swb\">This report explores how consumers and companies are interacting today<\/h3>\r\nIt surfaces the good, the bad and the ugly about customer experience, and explores how CX leaders can win in the experience economy.[\/vc_column_text][component_button primary_cta=\"url:%2Fresources%2Fstate-of-cx-report|title:Download%20the%20report%20now|rel:nofollow\"][\/vc_column][\/vc_row][\/vc_section]","post_title":"The Top CX Trends for 2022 and Beyond","post_excerpt":"","post_status":"draft","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"top-cx-trends-2022","to_ping":"","pinged":"","post_modified":"2024-12-03 10:15:02","post_modified_gmt":"2024-12-03 18:15:02","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=414932","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"}],"meta_description":"Hear from industry experts and thought leaders as they look ahead at the most important CX trends of 2023. 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