{"id":340137,"date":"2020-10-19T02:10:56","date_gmt":"2020-10-19T09:10:56","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=340137"},"modified":"2020-10-28T01:43:31","modified_gmt":"2020-10-28T08:43:31","slug":"why-companies-adopting-ccaas-are-winning-the-cx-battle","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/it-it\/webinars\/why-companies-adopting-ccaas-are-winning-the-cx-battle","title":{"rendered":"Perch\u00e9 le aziende che si affidano al CcaaS stanno vincendo la sfida della CX"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<p class=\"pre_h1\">Webinar con analista, testimonianza di cliente e demo<\/p>\n<p>[\/vc_column_text][vc_single_image image=&#8221;336216&#8243; si_max_width=&#8221;30%&#8221;][vc_column_text]<\/p>\n<h1>Perch\u00e9 le aziende che si affidano al CcaaS stanno vincendo la sfida della CX<\/h1>\n<h3>Luned\u00ec 9 novembre 2020: 11am \u2013 12pm (CET)<\/h3>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h4>Con la partecipazione di Frost &amp; Sullivan e Aeroporti di Roma. Moderatori:<\/h4>\n<h4>Aida Mazzitelli, Genesys Senior Marketing Manager<br \/>\nMauro De Caro, Genesys Senior Account Executive<\/h4>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][vc_column_text]I dati del mercato CcasS europeo sono indiscutibili, segnalando una rapida accelerazione del numero di aziende che scelgono di passare al cloud. Mentre si adattano velocemente a una nuova normalit\u00e0, queste realt\u00e0 scoprono che i benefici di un cloud contact center vanno ben oltre l\u2019abilitazione degli agenti al lavoro da casa. Nel corso di questo webinar approfondiremo come un cloud contact center consente alle organizzazioni di:<\/p>\n<ul>\n<li>Portare agilit\u00e0, resistenza e capacit\u00e0 di adattamento nelle rispettive attivit\u00e0 legate alla CX grazie a micro servizi e aggiornamenti basati sul cloud<\/li>\n<li>Soddisfare le aspettative dei clienti in termini di iper personalizzazione, rapidit\u00e0, sicurezza dei dati e self-service<\/li>\n<li>Mettere gli agenti in condizione di offrire Customer Experience eccezionali tramite engagement, workflow e automazione migliori<\/li>\n<\/ul>\n<p>Questo evento interattivo rappresenter\u00e0 inoltre un\u2019occasione unica per ascoltare la testimonianza di Aeroporti di Roma che condivider\u00e0 la propria esperienza e potrai assistere a una rapida demo di Genesys Cloud in azione.<\/p>\n<p>Non perdere questa occasione: registrati 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form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Sto solo facendo una ricerca<\/option><option value=\"Gathering business requirements\">Sto raccogliendo le esigenze aziendali<\/option><option value=\"Comparing solutions\">Sto valutando le soluzioni<\/option><option value=\"Ready for a conversation\">Sono pronto per una conversazione<\/option>\n        <\/select>\n        <label for=\"fe222\">Obiettivo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1-20<\/option><option value=\"21-50\">21-50<\/option><option value=\"51-100\">51-100<\/option><option value=\"101-300\">101-300<\/option><option value=\"301-500\">301-500<\/option><option value=\"501-1000\">501-1000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">Nessun contact center<\/option><option value=\"Don't Know\">Non so<\/option>\n        <\/select>\n        <label for=\"fe225\">Numero di postazioni contact center<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">S\u00ec. Desidero ricevere aggiornamenti via e-mail o telefono su Genesys.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Desidero essere contattato\/a<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Prenota il tuo posto!\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Prenota il tuo posto!\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>Fornendo queste informazioni accetti la <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">nostra politica sulla privacy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Incontra i relatori<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;144648&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Alexander Michael<\/strong><br \/>\nDirettore senior della consulenza<br \/>\nFrost &amp; Sullivan<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;344738&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Marco Dottore<\/strong><br \/>\nHead of Project Management Networks &amp; Infrastructures<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=&#8221;.vc_custom_1601885543938{margin-top: -40px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;344745&#8243; si_max_width=&#8221;90%&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><b>Iuri Botticelli<\/b><br \/>\nWorkforce scheduling Manager<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;344746&#8243; alignment=&#8221;center&#8221; si_max_width=&#8221;90%&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Alessandro Nania<\/strong><br \/>\nHead of Commissioning, maintenance Reporting e Compliance<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text] Webinar con analista, testimonianza di cliente e demo [\/vc_column_text][vc_single_image image=&#8221;336216&#8243; si_max_width=&#8221;30%&#8221;][vc_column_text] Perch\u00e9 le aziende che si affidano al CcaaS stanno vincendo la sfida della CX Luned\u00ec 9 novembre 2020: 11am \u2013 12pm (CET) [\/vc_column_text][vc_column_text] Con la partecipazione di Frost &amp; Sullivan e Aeroporti di Roma. Moderatori: Aida Mazzitelli, Genesys Senior Marketing Manager Mauro [&hellip;]<\/p>\n","protected":false},"author":678,"featured_media":0,"template":"","tax_priority":[54],"tax_contenttheme":[14942],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-340137","webinars","type-webinars","status-publish","hentry","webinar_type-analyst","tax_priority-54","tax_contenttheme-improve-customer-experience-it-it"],"acf":{"no_follow":false,"meta_twitter_description":"","meta_facebook_description":"","w_tycontent":"<p><strong>Perch\u00e9 le aziende che si affidano al CcaaS stanno vincendo la sfida della CX.<\/strong><\/p>\n<p>Grazie per esserti registrato al webinar\u00a0Perch\u00e9 le aziende che si affidano al CcaaS stanno vincendo la sfida della CX. Per maggiori dettagli controlla la tua email. Inserisci in whitelist gli indirizzi @genesys.com\u00a0e\u00a0@on24event.com\u00a0per garantire il recapito dei messaggi.<\/p>\n<p>Per ulteriori approfondimenti sull\u2019argomento odierno, fai riferimento alle seguenti risorse:<\/p>\n<ul>\n<li>Report:\u00a0Frost Radar\u2122: Mercato Europeo Contact Center as a Service, 2020<\/li>\n<\/ul>\n","meta_description":"The European CCaaS market data is indisputable: the move to the cloud is accelerating rapidly. 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