{"id":458828,"date":"2022-11-18T02:45:14","date_gmt":"2022-11-18T10:45:14","guid":{"rendered":"https:\/\/www.genesys.com\/resources\/introduzione-a-genesys-cloud-cx"},"modified":"2022-11-23T03:42:28","modified_gmt":"2022-11-23T11:42:28","slug":"introduction-to-genesys-cloud-cx","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/it-it\/resources\/introduction-to-genesys-cloud-cx","title":{"rendered":"Introduzione a Genesys Cloud"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text]<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h3>Esplora tutto ci\u00f2 che puoi fare con Genesys Cloud<\/h3>\n<p>[\/vc_column_text]<div class=\"chaptered-video-wrapper vertical\"><div class=\"chaptered-video-col\"><div class=\"chaptered-video-container\"><iframe src=\"https:\/\/www.youtube.com\/embed\/-JmlO6_JCk4?enablejsapi=1&origin=https:\/\/www.genesys.com\" frameborder=\"0\" allow=\"accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/div><\/div><div class=\"chaptered-video-nav-col\"><div class=\"chapter-section-label\"><p class=\"text-22 font-weight-regular\">Chapters<\/p><\/div><div class=\"chaptered-video-nav-container\"><div class=\"chaptered-video-nav\"><div class=\"chapter-item\"><a class=\"chapter-link text-decoration-none\" id=\"link-0\" href=\"#\" link-to=\"0:00\"><div class=\"chapter-icon\"><i class=\"fa-kit fa-play\"><\/i><\/div><div class=\"chapter-link-content\"><p class=\"main-label\">Introduzione a Genesys Cloud CX<\/p><p class=\"timestamp\">0:00<\/p><\/div><\/a><\/div><div class=\"chapter-item\"><a class=\"chapter-link text-decoration-none\" id=\"link-1\" href=\"#\" link-to=\"2:44\"><div class=\"chapter-icon\"><i class=\"fa-kit fa-play\"><\/i><\/div><div class=\"chapter-link-content\"><p class=\"main-label\">Orchestrare esperienze personalizzate<\/p><p class=\"timestamp\">2:44<\/p><\/div><\/a><\/div><div class=\"chapter-item\"><a class=\"chapter-link text-decoration-none\" id=\"link-2\" href=\"#\" link-to=\"6:14\"><div class=\"chapter-icon\"><i class=\"fa-kit fa-play\"><\/i><\/div><div class=\"chapter-link-content\"><p class=\"main-label\">Coinvolgere proattivamente con l'AI conversazionale<\/p><p class=\"timestamp\">6:14<\/p><\/div><\/a><\/div><div class=\"chapter-item\"><a class=\"chapter-link text-decoration-none\" id=\"link-3\" href=\"#\" link-to=\"10:15\"><div class=\"chapter-icon\"><i class=\"fa-kit fa-play\"><\/i><\/div><div class=\"chapter-link-content\"><p class=\"main-label\">Mettere i dipendenti al primo posto con il WEM nativo<\/p><p class=\"timestamp\">10:15<\/p><\/div><\/a><\/div><div class=\"chapter-item\"><a class=\"chapter-link text-decoration-none\" id=\"link-4\" href=\"#\" link-to=\"12:28\"><div class=\"chapter-icon\"><i class=\"fa-kit fa-play\"><\/i><\/div><div class=\"chapter-link-content\"><p class=\"main-label\">Strumenti di gestione basati su AI per  i supervisori<\/p><p class=\"timestamp\">12:28<\/p><\/div><\/a><\/div><div class=\"chapter-item\"><a class=\"chapter-link text-decoration-none\" id=\"link-5\" href=\"#\" link-to=\"15:20\"><div class=\"chapter-icon\"><i class=\"fa-kit fa-play\"><\/i><\/div><div class=\"chapter-link-content\"><p class=\"main-label\">Ottimizzazione in tempo reale del journey basata su AI<\/p><p class=\"timestamp\">15:20<\/p><\/div><\/a><\/div><div class=\"chapter-item\"><a class=\"chapter-link text-decoration-none\" id=\"link-6\" href=\"#\" link-to=\"18:13\"><div class=\"chapter-icon\"><i class=\"fa-kit fa-play\"><\/i><\/div><div class=\"chapter-link-content\"><p class=\"main-label\">Differenziare pi\u00f9 rapidamente con una piattaforma per la CX componibile<\/p><p class=\"timestamp\">18:13<\/p><\/div><\/a><\/div><\/div><\/div><\/div><\/div>[vc_column_text][\/vc_column_text][vc_row_inner][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;458999&#8243; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; link=&#8221;https:\/\/www.genesys.com\/pricing&#8221;][vc_column_text css=&#8221;.vc_custom_1669030765334{padding-top: 20px !important;}&#8221;]<\/p>\n<p>Cerchi informazioni sui prezzi? Scegli il <a href=\"https:\/\/www.genesys.com\/it-it\/pricing\">piano tariffario<\/a> perfetto per la tua attivit\u00e0.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;459001&#8243; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; link=&#8221;http:\/\/https:\/\/www.genesys.com\/contact-us&#8221;][vc_column_text css=&#8221;.vc_custom_1669030786858{padding-top: 20px !important;}&#8221;]<\/p>\n<p style=\"text-align: center;\">Pronto a vincere insieme?\u00a0 <a href=\"https:\/\/www.genesys.com\/it-it\/contact-us\">Contattaci.\u00a0<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text] &nbsp; &nbsp; Esplora tutto ci\u00f2 che puoi fare con Genesys Cloud [\/vc_column_text][vc_column_text][\/vc_column_text][vc_row_inner][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;458999&#8243; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; link=&#8221;https:\/\/www.genesys.com\/pricing&#8221;][vc_column_text css=&#8221;.vc_custom_1669030765334{padding-top: 20px !important;}&#8221;] Cerchi informazioni sui prezzi? Scegli il piano tariffario perfetto per la tua attivit\u00e0. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; [\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;459001&#8243; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; link=&#8221;http:\/\/https:\/\/www.genesys.com\/contact-us&#8221;][vc_column_text css=&#8221;.vc_custom_1669030786858{padding-top: 20px !important;}&#8221;] Pronto a vincere insieme?\u00a0 Contattaci.\u00a0 [&hellip;]<\/p>\n","protected":false},"author":932,"featured_media":459115,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[17535],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-458828","resources","type-resources","status-publish","has-post-thumbnail","hentry","tax_products_programs-genesys-cloud-cx-it-it"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/resources\/458828","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/types\/resources"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/users\/932"}],"version-history":[{"count":10,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/resources\/458828\/revisions"}],"predecessor-version":[{"id":459297,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/resources\/458828\/revisions\/459297"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/media\/459115"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/media?parent=458828"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_priority?post=458828"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_contenttheme?post=458828"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_bundle?post=458828"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_contenttheme2?post=458828"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_capability_sitewide?post=458828"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_products_programs?post=458828"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_buying_job?post=458828"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_buyer_persona?post=458828"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_sector?post=458828"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_segment?post=458828"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}