{"id":441457,"date":"2022-07-26T04:47:23","date_gmt":"2022-07-26T11:47:23","guid":{"rendered":"https:\/\/www.genesys.com\/resources\/migliora-la-cx-e-le-prestazioni-del-contact-center-grazie-ai-customer-journey"},"modified":"2022-07-26T08:06:25","modified_gmt":"2022-07-26T15:06:25","slug":"improve-cx-and-contact-center-performance-with-customer-journeys","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/it-it\/resources\/improve-cx-and-contact-center-performance-with-customer-journeys","title":{"rendered":"Migliora la CX e le prestazioni del contact center grazie ai customer journey"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":678,"featured_media":441478,"template":"","tax_priority":[],"tax_contenttheme":[14942],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[16237,18306],"tax_products_programs":[],"tax_buying_job":[16667],"tax_buyer_persona":[16890],"tax_sector":[],"tax_segment":[17083,17101],"class_list":["post-441457","resources","type-resources","status-publish","has-post-thumbnail","hentry","tax_contenttheme-improve-customer-experience-it-it","tax_capability_sitewide-analytics-and-reporting-it-it","tax_capability_sitewide-journey-management-it-it","tax_buying_job-job-2-solution-exploration-it-it","tax_buyer_persona-business-it-it","tax_segment-enterprise-it-it","tax_segment-midsized-it-it","tax_content_type-ebook-it-it"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/resources\/441457","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/types\/resources"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/users\/678"}],"version-history":[{"count":3,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/resources\/441457\/revisions"}],"predecessor-version":[{"id":441481,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/resources\/441457\/revisions\/441481"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/media\/441478"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/media?parent=441457"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_priority?post=441457"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_contenttheme?post=441457"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_bundle?post=441457"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_contenttheme2?post=441457"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_capability_sitewide?post=441457"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_products_programs?post=441457"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_buying_job?post=441457"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_buyer_persona?post=441457"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_sector?post=441457"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_segment?post=441457"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}