{"id":401153,"date":"2021-10-04T01:30:27","date_gmt":"2021-10-04T08:30:27","guid":{"rendered":"https:\/\/www.genesys.com\/resources\/grandi-idee-per-il-settore-retail-9-trend-chiave-della-cx-una-riflessione"},"modified":"2021-10-04T01:29:47","modified_gmt":"2021-10-04T08:29:47","slug":"big-ideas-for-retail-nine-key-cx-trends","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/it-it\/resources\/big-ideas-for-retail-nine-key-cx-trends","title":{"rendered":"Grandi idee per il settore retail: 9 trend chiave della CX &#8211; Una riflessione"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section g_section_text=&#8221;white&#8221; full_width=&#8221;stretch_row&#8221; el_id=&#8221;resources-header&#8221; css=&#8221;.vc_custom_1557260620493{background-color: #4e5054 !important;}&#8221; el_class=&#8221;visible-overflow&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"pgtagline\">e-Book<\/h3>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h1 class=\"p1\">Grandi idee per il settore retail: 9 trend chiave della CX<\/h1>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p class=\"p1\">Una riflessione<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row gap=&#8221;35&#8243; equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1560865125386{margin-bottom: 100px !important;}&#8221;][vc_column width=&#8221;2\/3&#8243; elemental_order=&#8221;order-2&#8243; css=&#8221;.vc_custom_1569524754144{margin-top: 40px !important;padding-right: 5% !important;}&#8221;][vc_column_text]In seguito alla prolungata crisi sociale ed economica che ha colpito tutto il mondo, molte tendenze emergenti nella Customer Experience (CX), che in un altro contesto avrebbero probabilmente richiesto anni per maturare, si sono imposte rapidamente nella quotidianit\u00e0 del settore retail. Con milioni di negozi retail non essenziali costretti ad abbassare le serrande dei loro punti vendita fisici e un numero ancor maggiore di consumatori a cui \u00e8 rimasto esclusivamente l&#8217;e-commerce come unico percorso di acquisto, il panorama che abbiamo davanti \u00e8 molto diverso rispetto al recente passato. Un panorama in cui il digitale viene per primo e la fidelizzazione dei clienti \u00e8 tanto difficile da conquistare quanto facile da perdere.<\/p>\n<p>Scarica il report completo per scoprire:<\/p>\n<ul>\n<li>Quali sono oggi le principali tendenze fronte clienti nel settore retail<\/li>\n<li>Come le organizzazioni del settore possono agire e rispondere in modo efficace ai cambiamenti attuali adottando determinate strategie<\/li>\n<li>Quali sono le previsioni per il 2021<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; el_class=&#8221;negative-form&#8221; css=&#8221;.vc_custom_1569438416105{margin-top: 100px !important;background-color: #f3f3f3 !important;}&#8221;][vc_column_text]<\/p>\n<h2 class=\"text-orange text-24\" style=\"text-align: center;\">Scarica il report<\/h2>\n<p>[\/vc_column_text][vc_single_image image=&#8221;373156&#8243; alignment=&#8221;center&#8221; si_max_width=&#8221;80%&#8221;]<div class=\"eloq_form elq-container 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