{"id":390458,"date":"2021-07-26T07:45:16","date_gmt":"2021-07-26T14:45:16","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=390458"},"modified":"2022-11-09T09:59:38","modified_gmt":"2022-11-09T17:59:38","slug":"connect-without-compromise","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/it-it\/resources\/connect-without-compromise","title":{"rendered":"Revision of: Connettiti senza compromessi"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section g_section_text=&#8221;white&#8221; css=&#8221;.vc_custom_1616440320491{background-image: url(https:\/\/www.genesys.com\/media\/orange-bg-swish.svg?id=369779) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h1>Connettiti senza compromessi<\/h1>\n<p>I canali che i tuoi clienti vogliono.<br \/>\nLa semplicit\u00e0 che il tuo team merita.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"genesys-image align-center\"><a class=\"video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/DfDNDMJ5L8A\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Capture-6.jpg\" alt=\"Capture\" width=\"1083\" height=\"612\" class=\"rounded-xs\"\/><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-cta format-cta-f has-title has-image has-imagebg image-vertical-center image-horizontal-left\" data-swidth=\"contain\" data-margin=\"custom\" data-margin-c=\"9.167rem 0\" data-cta-type=\"cta-f\" data-bgimg=\"https:\/\/www.genesys.com\/media\/bg-gray-swish-box.svg\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\" data-pos-left=\"40px\"><div class=\"text-col\"><h3>Domina i canali di digital engagement<\/h3><div class=\"content-container\"><p>Non \u00e8 un segreto: quando si parla di customer engagement le aziende posizionano al primo posto i canali digitali. Di fatto, i consumatori sono abituati a ricevere una nuova dimensione di servizio online e, in tale contesto, stanno sempre pi\u00f9 affidandosi alle chat o alle app di messaggistica anzich\u00e9 alle chiamate telefoniche. Con il supporto digitale che diventa la scelta principale per avere risposte tempestive, \u00e8 fondamentale condurre al meglio le interazioni in gioco. Noi possiamo aiutarti a farlo.<\/p>\n<div class=\"genesys-button align-left genesys-orange-fill display-inline-block \" style=\"margin-top: 2rem;\"><a style=\"width: auto; padding: 0.4rem 1.5rem;\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/five-steps-to-master-digital-customer-engagement\" target=\"\" rel=\"noopener\">Ottieni l&#8217;eBook<\/a><\/div>\n<\/div><\/div><div class=\"media-col image-tall\"><img decoding=\"async\" width=\"574\" height=\"594\" src=\"https:\/\/www.genesys.com\/media\/master-digital-engagement-channels.png\" alt=\"Master digital engagement channels\"\/><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-grid has-title\" data-swidth=\"stretch\" data-padding=\"custom\" data-padding-c=\"0 0 0 0\" data-column=\"grid-3x3\" data-format=\"grid-b\" data-cards=\"bgc-plum\" data-shadow=\"\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h3>Scopri come camminare, correre e volare sui canali digitali<\/h3><\/div><div class=\"grid-container\" ><div class=\"grid-box grid-item has-title has-cta has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-square\"><img decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.genesys.com\/media\/db97d4d0-laptop-chat-orange.svg\"  alt=\"Laptop chat orange\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Messaggistica Web<\/h4><p><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Provide an easy and convenient way for customers to interact in chat on your website. <\/span><span style=\"vertical-align: inherit;\">Use persistent messages and buyer behavior data to make sure you&#8217;re doing it right.<\/span><\/span><\/p>\n<div class=\"box-cta cta-btn\"><a role=\"button\" class=\"arrow arrow-primary\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/practical-guide-to-web-messaging\" target=\"\" rel=\"\">Per saperne di pi\u00f9<\/a><\/div><\/div><\/div><div class=\"grid-box grid-item has-title has-cta has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-square\"><img decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.genesys.com\/media\/d4e5e48d-apps.svg\"  alt=\"Apps\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">App di messaggistica<\/h4><p>Entra in contatto con i clienti su WhatsApp, Facebook Messenger, Apple Business Chat e Twitter. Accertati di non sacrificare la qualit\u00e0 della conversazione.<\/p>\n<div class=\"box-cta cta-btn\"><a role=\"button\" class=\"arrow arrow-primary\" href=\"\/resources\/a-practical-guide-to-messaging-apps\" target=\"\" rel=\"\">Per saperne di pi\u00f9<\/a><\/div><\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-square\"><img decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.genesys.com\/media\/Chatbot.svg\"  alt=\"Chatbot\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Chatbot<\/h4><p>Offri ai clienti un\u2019opzione sempre disponibile per trovare le risposte e portare a termine con successo attivit\u00e0 semplici, con l&#8217;aiuto dei chatbot. Non dimenticare l\u2019importanza di progettare una bot experience di qualit\u00e0.<\/p>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-cta format-cta-t1 has-bgcolor\" data-swidth=\"contain\" data-cta-type=\"cta-t1\" data-bgcolor=\"bgc-lgray\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"box-logo image-wide\"><img decoding=\"async\" width=\"669\" height=\"232\" src=\"https:\/\/www.genesys.com\/media\/TechStyle-home-Logo.svg\" alt=\"Techstyle home logo\"><\/div><div class=\"text-col\"><div class=\"box-quote\">\"Abbiamo a disposizione una solida piattaforma per la CX con tutte le caratteristiche necessarie per alzare il livello del servizio che forniamo. Oggi siamo in grado di instradare, misurare ed estendere a nuovi canali digitali in base alle variazioni delle preferenze dei clienti.\"<\/div><div class=\"speaker-info\"><p class=\"fullname\">Aarde Cosseboom<\/p><p class=\"jobtitle\">Senior Director of Global Member Services Technology, Analytics and Product<\/p><p class=\"company\">TechStyle<\/p><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-grid has-title\" data-swidth=\"stretch\" data-column=\"grid-4x4\" data-format=\"grid-a\" data-cards=\"bgc-clear\" data-shadow=\"\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h3>La tua attivit\u00e0, le tue esigenze.<\/h3><\/div><div class=\"grid-container\" ><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"47\" height=\"46\" src=\"https:\/\/www.genesys.com\/media\/small-business-orange.svg\"  alt=\"Small business orange\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Digitale per il retail<\/h4><p>Il desiderio di acquisto non \u00e8 cambiato. Ma il modo in cui i consumatori lo soddisfano s\u00ec.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-tall\"><img decoding=\"async\" width=\"46\" height=\"48\" src=\"https:\/\/www.genesys.com\/media\/building-government-bank-dome.svg\"  alt=\"Building government bank dome\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Digitale per il pubblico<\/h4><p>Aumenta il tuo raggio d\u2019azione sui cittadini attraverso i canali digitali che preferiscono.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-tall\"><img decoding=\"async\" width=\"46\" height=\"47\" src=\"https:\/\/www.genesys.com\/media\/building-government-bank.svg\"  alt=\"Building government bank\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Digitale per il bancario<\/h4><p>Le banche sono in testa sui servizi digitali. Conserva una qualit\u00e0 sempre elevata.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-tall\"><img decoding=\"async\" width=\"45\" height=\"48\" src=\"https:\/\/www.genesys.com\/media\/insurance.svg\"  alt=\"Contact center security compliance\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Digitale per l'assicurativo<\/h4><p>Permetti ai clienti di raggiungerti sui canali che preferiscono, quando hanno bisogno di te.<\/p>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-cta format-cta-a has-title has-cta has-bgcolor has-imagebg\" data-swidth=\"stretch\" data-cta-type=\"cta-a\" data-bgcolor=\"bgc-cobalt\" data-bgimg=\"https:\/\/www.genesys.com\/media\/bg-cobalt-swish.svg\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-dark\"><div class=\"text-col\"><h3>Scopri di pi\u00f9 sul Super Human Service<\/h3><div class=\"content-container\"><p>Approfondire le modalit\u00e0 di controllo dei tuoi canali di digital engagement \u00e8 un ottimo punto di partenza per il successo. Ottieni una guida pratica su come garantire Customer Experience straordinarie combinando il tuo team e la nostra tecnologia.<\/p>\n<\/div><div class=\"cta-btn\"><a href=\"\/resources\/deliver-super-human-service\" target=\"\" rel=\"\">Prosegui la formazione<\/a><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section g_section_text=&#8221;white&#8221; css=&#8221;.vc_custom_1616440320491{background-image: url(https:\/\/www.genesys.com\/media\/orange-bg-swish.svg?id=369779) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text] Connettiti senza compromessi I canali che i tuoi clienti vogliono. La semplicit\u00e0 che il tuo team merita.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"author":678,"featured_media":457859,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-390458","resources","type-resources","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/resources\/390458","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/types\/resources"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/users\/678"}],"version-history":[{"count":3,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/resources\/390458\/revisions"}],"predecessor-version":[{"id":457860,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/resources\/390458\/revisions\/457860"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/media\/457859"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/media?parent=390458"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_priority?post=390458"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_contenttheme?post=390458"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_bundle?post=390458"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_contenttheme2?post=390458"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_capability_sitewide?post=390458"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_products_programs?post=390458"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_buying_job?post=390458"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_buyer_persona?post=390458"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_sector?post=390458"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_segment?post=390458"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}