{"id":107546,"date":"2017-09-08T00:00:00","date_gmt":"2017-09-08T07:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=107546"},"modified":"2019-01-08T00:01:17","modified_gmt":"2019-01-08T08:01:17","slug":"forrester-report-increase-customer-service-agility-with-cloud-contact-centers","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/it-it\/resources\/forrester-report-increase-customer-service-agility-with-cloud-contact-centers","title":{"rendered":"Pi\u00f9 Agilit\u00e0 per il Customer Service grazie ai Cloud Contact Center"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h1>Pi\u00f9 Agilit\u00e0 per il Customer Service grazie ai Cloud Contact Center<\/h1>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<p>L\u2019esigenza di mettere in comunicazione i clienti con gli agenti di contact center sul canale prescelto\u00a0 sta diventando rapidamente un requisito indispensabile per poter competere nella cosiddetta era del cliente. Grazie al cloud \u00e8 possibile fornire una piattaforma agile che ti permetta di concentrare le tue energie sull\u2019offerta di un customer service eccezionale di nuova generazione, e non sugli aspetti tecnologici.<\/p>\n<p>I software di contact center interaction management (CCIM) continuano ad evolvere, trasformandosi in suite integrate che i vendor offrono sotto forma di servizio.<\/p>\n<p>Scarica il report Forrester per scoprire:<\/p>\n<ul>\n<li>Perch\u00e9 si parla sempre di pi\u00f9 di cloud contact center<\/li>\n<li>Come affrontare le resistenze al cambiamento del CCIM<\/li>\n<li>Cosa ti devi aspettare dal tuo fornitore di cloud contact center<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;2525&#8243; img_size=&#8221;full&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form 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Grazie al cloud \u00e8 possibile fornire una piattaforma agile che [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":107547,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-107546","resources","type-resources","status-publish","has-post-thumbnail","hentry","tax_content_type-report-it-it"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/resources\/107546","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/types\/resources"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":2,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/resources\/107546\/revisions"}],"predecessor-version":[{"id":125194,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/resources\/107546\/revisions\/125194"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/media\/107547"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/media?parent=107546"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_priority?post=107546"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_contenttheme?post=107546"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_bundle?post=107546"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_contenttheme2?post=107546"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_capability_sitewide?post=107546"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_products_programs?post=107546"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_buying_job?post=107546"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_buyer_persona?post=107546"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_sector?post=107546"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_segment?post=107546"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}