{"id":536630,"date":"2024-07-11T14:59:42","date_gmt":"2024-07-11T21:59:42","guid":{"rendered":"https:\/\/www.genesys.com\/digitale"},"modified":"2026-03-17T16:54:05","modified_gmt":"2026-03-17T23:54:05","slug":"digital","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/it-it\/pricing\/digital","title":{"rendered":"Tariffe &#8211; Genesys Cloud Digital"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; m_background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22561993%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_left%22%3A%220%22%2C%22flair_bottom%22%3A%220%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1742256376566{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row][vc_column offset=&#8221;vc_col-lg-offset-3 vc_col-lg-6 vc_col-md-offset-2 vc_col-md-8&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 style=\"text-align: center;\">Tariffe di Genesys Cloud CX Digital<\/h1>\n<p class=\"text-22 font-weight-normal\" style=\"text-align: center;\">Esplora le funzionalit\u00e0 digitali alimentate dall&#8217;AI e le opzioni tariffarie adatte alla tua azienda. Opzioni sempre semplici, trasparenti e flessibili.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"pricing-filter-toggle\">Filtro<\/div><div class=\"pricing-filter col-12 col-lg-10 col-xl-8 mx-auto\"><div class=\"currency-control\"><span>Valuta:<\/span><select class=\"pricing-select shadow mb-0\" ><option value=\"USD\">USD<\/option><option value=\"CAD\">CAD<\/option><option value=\"GBP\">GBP<\/option><option value=\"EUR\">EUR<\/option><option value=\"JPY\">JPY<\/option><option value=\"AUD\">AUD<\/option><option value=\"NZD\">NZD<\/option><option value=\"ZAR\">ZAR<\/option><\/select><\/div><div class=\"license-group dropdown\"><label class=\"form-label\">License type:<\/label><button class=\"btn shadow\"\n                type=\"button\"\n                data-bs-toggle=\"dropdown\"\n                aria-expanded=\"false\">Named<\/button><ul class=\"dropdown-menu bgc-glass rounded\"><li>\n    <button class=\"dropdown-item\" type=\"button\" data-value=\"named\">\n        <strong>Named<\/strong>\n        <small>Licenza legata a un utente specifico e identificabile<\/small>\n    <\/button>\n    <\/li><li>\n    <button class=\"dropdown-item\" type=\"button\" data-value=\"concurrent\">\n        <strong>Concurrent<\/strong>\n        <small>Licenza basata sull'utilizzo attivo simultaneo<\/small>\n    <\/button>\n    <\/li><li>\n    <button class=\"dropdown-item\" type=\"button\" data-value=\"hourly\">\n        <strong>Hourly Interacting<\/strong>\n        <small>Addebiti solo in base al tempo impiegato nella gestione delle interazioni<\/small>\n    <\/button>\n    <\/li><\/ul><input type=\"hidden\" name=\"license_type\" value=\"named\"><\/div><\/div>\n    <div class=\"row pricing-row mt-0 gutter-small\">\n    <div class=\"col-12 col-md-6 col-lg-5 col-xl-4\">\n        <div class=\"component card cxd-card pricing-card bgc-glass w-100 h-100  vertical text-left thumbnail mini \">\n        <div class=\"card-header bg-transparent border-0 p-2\">\n        <div class=\"pricing-ed-title\">\n        <h2 class=\"h5\">Genesys Cloud CX 2 Digital<\/h2>\n        <p>Per la gestione delle interazioni digitali con garanzia di qualit\u00e0 e conformit\u00e0 integrate<\/p>\n        <\/div>\n\n        <div class=\"mprice\" id=\"gc2_d\"><div class=\"price-group\"><span class=\"price\">\u20ac76<\/span> <span class=\"symbol\">EUR<\/span><\/div><div class=\"currency-label\"><div class=\"monthly\">per utente\/mese fatturati annualmente<\/div><\/div><\/div>\n\n        <div class=\"btn-container\"><a class=\"btn-reverse me-1 btn shadow btn-primary\" data-target=\"gc2_d\" href=\"#get-started\" target=\"\" rel=\"\">Ottieni tariffe personalizzate<\/a><\/div>\n        <\/div>\n        <div class=\"mobile-control\" data-active=\"Comprimi dettagli\" data-default=\"Visualizza dettagli\">Visualizza dettagli<\/div>\n        <div class=\"card-body p-2\">\n        <h3 class=\"h6\">Includes<\/h3>\n<ul>\n<li>Canali digitali, tra cui SMS, WhatsApp e altro ancora<\/li>\n<li>Routing dei messaggi digitali<\/li>\n<li>Campagne outbound<\/li>\n<li>Analisi e reportistica<\/li>\n<li>Gestione di qualit\u00e0 e conformit\u00e0<\/li>\n<li class=\"token\">Conoscenza<\/li>\n<li class=\"token\">Bot nativi<\/li>\n<li class=\"token\">Engagement predittivo<\/li>\n<li class=\"token\">Routing predittivo<\/li>\n<li class=\"token\">Agent Copilot<\/li>\n<\/ul>\n\n        <\/div>\n        \n        <\/div>\n    <\/div>\n    <div class=\"col-12 col-md-6 col-lg-5 col-xl-4\">\n        <div class=\"component card cxd-card pricing-card bgc-glass w-100 h-100  vertical text-left thumbnail mini \">\n        <div class=\"card-header bg-transparent border-0 p-2\">\n        <div class=\"pricing-ed-title\">\n        <h2 class=\"h5\">Genesys Cloud CX 3 Digital<\/h2>\n        <p>Per la gestione delle interazioni digitali con funzionalit\u00e0 WEM complete<\/p>\n        <\/div>\n\n        <div class=\"mprice\" id=\"gc3_d\"><div class=\"price-group\"><span class=\"price\">\u20ac108<\/span> <span class=\"symbol\">EUR<\/span><\/div><div class=\"currency-label\"><div class=\"monthly\">per utente\/mese fatturati annualmente<\/div><\/div><\/div>\n\n        <div class=\"btn-container\"><a class=\"btn-reverse me-1 btn shadow btn-primary\" data-target=\"gc3_d\" href=\"#get-started\" target=\"\" rel=\"\">Ottieni tariffe personalizzate<\/a><\/div>\n        <\/div>\n        <div class=\"mobile-control\" data-active=\"Comprimi dettagli\" data-default=\"Visualizza dettagli\">Visualizza dettagli<\/div>\n        <div class=\"card-body p-2\">\n        <h3 class=\"h6\">Includes<\/h3>\n<ul>\n<li>Canali digitali, tra cui SMS, WhatsApp e altro ancora<\/li>\n<li>Routing dei messaggi digitali<\/li>\n<li>Campagne outbound<\/li>\n<li>Analisi e reportistica<\/li>\n<li>Prestazioni dei dipendenti<\/li>\n<li>Gestione delle risorse<\/li>\n<li>Gestione di qualit\u00e0 e conformit\u00e0<\/li>\n<li class=\"token\">Conoscenza<\/li>\n<li class=\"token\">Bot nativi<\/li>\n<li class=\"token\">Engagement predittivo<\/li>\n<li class=\"token\">Routing predittivo<\/li>\n<li class=\"token\">Agent Copilot<\/li>\n<li class=\"token\">Previsione e pianificazione basate sull&#8217;intelligenza artificiale<\/li>\n<li class=\"token\">Analisi testuale e vocale<\/li>\n<\/ul>\n\n        <\/div>\n        \n        <\/div>\n    <\/div>\n    <\/div>\n    [\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1741851535983{padding-top: 2rem !important;padding-bottom: 0px !important;}&#8221;][vc_row][vc_column]<div class=\"row\">\n        <div class=\"col-12 col-md-8 col-lg-6\"><p class=\"token before font-weight-medium\">Tutti i piani sono abilitati nativamente con le funzionalit\u00e0 AI pronte all&#8217;uso di Genesys Cloud. <a href=\"https:\/\/www.genesys.com\/capabilities\/ai-and-automation\">Genesys Cloud AI<\/a> Experience tokens richiesti per alcune funzionalit\u00e0. 250 token nominativi \/ 350 token simultanei per organizzazione al mese inclusi.<\/p>\n<p class=\"text-14\">Questa pagina \u00e8 solo a scopo informativo ed \u00e8 soggetta a modifiche. I prezzi mostrati si basano su un impegno annuale. Potrebbero essere applicate tariffe basate sull&#8217;uso. Contatta un esperto Genesys per informazioni dettagliate sui prezzi.<\/p>\n<\/div>\n        <div class=\"col-12 col-md-4 col-lg-6 text-center text-md-end\">\n        <div class=\"explore-edition gc-version\">\n            <p class=\"eyebrow mb-0\">Explore other editions<\/p>\n            <div class=\"btn-container\">\n                <a role=\"button\" class=\"arrow\" href=\"https:\/\/www.genesys.com\/it-it\/pricing\/digital\" target=\"\" rel=\"\">Genesys Cloud CX Digital<\/a>\n            <\/div>\n        <\/div>\n        <div class=\"explore-edition gc-d-version\">\n            <p class=\"eyebrow mb-0\">Explore other editions<\/p>\n            <div class=\"btn-container\">\n                <a role=\"button\" class=\"arrow\" href=\"https:\/\/www.genesys.com\/it-it\/pricing\" target=\"\" rel=\"\">Genesys Cloud CX<\/a>\n            <\/div>\n        <\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column offset=&#8221;vc_col-lg-offset-1 vc_col-lg-10&#8243;]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end \"  href=\"#get-started\" target=\"\" rel=\"\"><div class=\"row align-items-center image-hide cta-tiny-padding card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"821\" height=\"548\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/GC-CX4_Blog-image_820x548-1.png\" alt=\"Genesys Cloud CX 4, AI, customer experience, personalization\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><p class=\"text-16 genesys-ai-icon\"><img decoding=\"async\" style=\"height: 32px; vertical-align: bottom;\" src=\"\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-card\/ai-token_icon.svg\" \/> Tutti i piani sono abilitati nativamente<\/p>\n<h2>Genesys Cloud AI pronto all&#8217;uso<\/h2>\n<p>Tutti i piani includono funzionalit\u00e0 native di Genesys Cloud AI. I token Genesys Cloud AI Experience sono necessari per alcune funzionalit\u00e0. Alcuni token per organizzazione al mese sono inclusi. Contattaci oggi per determinare la quantit\u00e0 giusta per la tua azienda.<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"arrow arrow-secondary\">Contatta un esperto Genesys per maggiori informazioni<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Confronta edizioni e caratteristiche<\/h2>\n<p>Trova le giuste capacit\u00e0 e funzionalit\u00e0 native dell&#8217;AI <img decoding=\"async\" style=\"height: 24px; vertical-align: sub;\" src=\"\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\" \/> per il tu Genesys Cloud digitale.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn btn-secondary\" href=\"\/pricing\/digital-pricing-matrix\" target=\"\" rel=\"\">Compara i piani<\/a><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"faq-module-container pricing-grid-group\" data-display=\"accordion\">        \n    <div class=\"faq-module-content custom-accordion\" data-opened=\"1\">\n        <div class=\"row-100 justify-content-md-center faq-item content-item accordion-opened\">\n            <div class=\"title-row\">\n                <h3 class=\"faq-question h5 title\">Funzionalit\u00e0 principali<\/h3>\n                <i class=\"fa-kit fa-chevron-down\"><\/i>\n            <\/div>\n            <div class=\"faq-answer content-row\">\n                <div class=\"content-details\">\n                    <table class=\"pricing-grid\">\n                        <tr class=\"floating-header\">\n                            <th class=\"main\"><\/th>\n                            <th>Genesys Cloud CX 2 Digitale<\/th>\n                            <th>Genesys Cloud CX 3 Digitale<\/th>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Interfaccia completa&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Fornisci ad agenti, supervisori e amministratori un'interfaccia unica per operativizzare rapidamente e facilmente un ampio insieme di capacit\u00e0 CX, EX, digitali, AI e UCC\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Canali digitali&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Offri esperienze cliente fluide su tutti i canali digitali\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Instradamento digitale&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Indirizza le interazioni dei clienti da qualsiasi canale digitale all'agente pi\u00f9 adatto ad aiutare\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Gestione del coinvolgimento della forza lavoro&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Sblocca il valore della tua risorsa pi\u00f9 preziosa: le tue persone\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                            <td><span>Componente aggiuntivo<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Comunicazioni unificate e collaborazione&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Abilita una facile collaborazione in tutta l'azienda da una piattaforma unica\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Analisi vocale e testuale&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Identify key events, manage compliance, spot training opportunities and more\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                            <td><span>Componente aggiuntivo<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                    <\/table>\n                <\/div>\n            <\/div>\n        <\/div>\n        <div class=\"row-100 justify-content-md-center faq-item content-item\">\n    <div class=\"title-row\">\n        <h3 class=\"faq-question h5 title\">Riduci lo sforzo grazie all'automazione basata sull'IA<\/h3>\n        <i class=\"fa-kit fa-chevron-down\"><\/i>\n    <\/div>\n    <div class=\"faq-answer content-row accordion-hidden\" style=\"display: none;\">\n        <div class=\"content-details\">\n            <table class=\"pricing-grid\">\n                <tr class=\"floating-header\">\n                    <th class=\"main\"><\/th>\n                    <th>Genesys Cloud CX 2 Digitale<\/th>\n                    <th>Genesys Cloud CX 3 Digitale<\/th>\n                <\/tr>\n                <tr class=\"grid\">\n                    <td class=\"main\">Agenti virtuali&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Ottieni conversazioni dinamiche con cambio di argomento, disambiguazione e risposte automatiche basate sulla conoscenza; e raccolta avanzata di slot con AI generativa\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                <\/tr>\n                <tr class=\"grid\">\n                    <td class=\"main\">Bot nativi&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Fornisci risposte automatizzate pi\u00f9 rapide con bot nativi potenziati dall'IA che comprendono il contesto\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                <\/tr>\n                <tr class=\"grid\">\n                    <td class=\"main\">Coinvolgimento predittivo&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Usa l'IA per analizzare i percorsi dei clienti e coinvolgere proattivamente i clienti al momento giusto\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                <\/tr>\n                <tr class=\"grid\">\n                    <td class=\"main\">Instradamento predittivo&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Sfrutta la potenza dell'IA su tutti i canali per abbinare i clienti ai migliori agenti\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                <\/tr>\n                <tr class=\"grid\">\n                    <td class=\"main\">Banca dati della conoscenza&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Trasforma la conoscenza in informazioni utili che possono essere utilizzate per il self-service del cliente\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                <\/tr>\n                <tr class=\"grid\">\n                    <td class=\"main\">Ottimizzatore della conoscenza&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Ottieni una visione dettagliata dell'uso della conoscenza e delle lacune per canale, offrendo ai lavoratori della conoscenza gli strumenti per ottimizzare la base di conoscenza\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                <\/tr>\n                <tr class=\"grid\">\n                    <td class=\"main\">Token AI Experience&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Tutti i piani sono abilitati nativamente con le funzionalit\u00e0 AI di Genesys Cloud pronte all'uso. I token sono richiesti per alcune funzionalit\u00e0\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                    <td colspan=\"2\"><p>250 token nominativi \/ 350 token simultanei per organizzazione\/mese inclusi<\/p><\/td>\n                <\/tr>\n                <tr class=\"grid group-row\">\n                    <td class=\"main\" colspan=\"4\">Copilota dell'agente&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Usa l'IA per automatizzare le attivit\u00e0 di routine e informare i dipendenti durante le conversazioni in modo che passino meno tempo a cercare informazioni\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                <\/tr>\n                    <tr class=\"grid group-sub\">\n                        <td class=\"main\">Script e flussi guidati dall'AI&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Presenta automaticamente agli agenti moduli, script, strumenti e altro per guidare il cliente verso l'obiettivo desiderato\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                        <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                        <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                    <\/tr>\n                    <tr class=\"grid group-sub\">\n                        <td class=\"main\">Riepiloghi post-interazione avanzati&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Accelera il lavoro post-interazione con un riepilogo della conversazione, motivo del contatto, risoluzione e codici di chiusura suggeriti\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                        <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                        <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                    <\/tr>\n                    <tr class=\"grid group-sub\">\n                        <td class=\"main\">Emergenza automatica della conoscenza e evidenziazione delle risposte&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Riduci le ricerche manuali seguendo le interazioni dei clienti e presentando agli agenti la conoscenza critica pertinente nel momento del bisogno\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                        <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                        <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                    <\/tr>\n            <\/table>\n        <\/div>\n    <\/div>\n<\/div>\n        <div class=\"row-100 justify-content-md-center faq-item content-item\">\n            <div class=\"title-row\">\n                <h3 class=\"faq-question h5 title\">Coinvolgi i clienti attraverso qualsiasi canale digitale<\/h3>\n                <i class=\"fa-kit fa-chevron-down\"><\/i>\n            <\/div>\n            <div class=\"faq-answer content-row accordion-hidden\" style=\"display: none;\">\n                <div class=\"content-details\">\n                    <table class=\"pricing-grid\">\n                        <tr class=\"floating-header\">\n                            <th class=\"main\"><\/th>\n                            <th>Genesys Cloud CX 2 Digitale<\/th>\n                            <th>Genesys Cloud CX 3 Digitale<\/th>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Messaggistica web&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Risolvi rapidamente qualsiasi situazione del cliente utilizzando messaggi asincroni con media avanzati\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                        <td class=\"main\">Email&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Accelera i tempi di risposta indirizzando le email agli agenti giusti in base all'analisi del contenuto e al carico di lavoro degli agenti\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Messaggistica SMS&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Offri ai clienti un modo rapido per interagire con te a loro piacimento tramite messaggi di testo\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Third-party messaging apps&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Incontra i tuoi clienti sulle piattaforme che gi\u00e0 utilizzano, inclusi Facebook Messenger, X\/Twitter, Instagram, WhatsApp e altro\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Social listening and engagement&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Listen across keywords, accounts or hashtags with AI-led sentiment analysis to identify public posts needing a response. It\u2019s all managed via the same agent workspace, routing and queue approach as other interactions\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Co-navigazione&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Visualizza ci\u00f2 che vedono i tuoi clienti e rendi le interazioni semplici e indolori\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                    <\/table>\n                <\/div>\n            <\/div>\n        <\/div>\n        <div class=\"row-100 justify-content-md-center faq-item content-item\">\n            <div class=\"title-row\">\n                <h3 class=\"faq-question h5 title\">Crea esperienze eccellenti per i dipendenti<\/h3>\n                <i class=\"fa-kit fa-chevron-down\"><\/i>\n            <\/div>\n            <div class=\"faq-answer content-row accordion-hidden\" style=\"display: none;\">\n                <div class=\"content-details\">\n                    <table class=\"pricing-grid\">\n                        <tr class=\"floating-header\">\n                            <th class=\"main\"><\/th>\n                            <th>Genesys Cloud CX 2 Digitale<\/th>\n                            <th>Genesys Cloud CX 3 Digitale<\/th>\n                        <\/tr>\n                        <tr class=\"grid group-row\">\n                            <td class=\"main\" colspan=\"4\">Prestazioni dei dipendenti<\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Approfondimenti sulle prestazioni in tempo reale&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Monitora, gestisci e migliora i livelli di servizio con strumenti che monitorano le prestazioni e consentono ai dipendenti di allinearsi con gli obiettivi aziendali\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Componente aggiuntivo<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Gamificazione&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Rendi il lavoro divertente e crea una cultura dell'apprendimento, promuovi l'equit\u00e0 e la trasparenza, e riduci il tempo dedicato all'integrazione\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Componente aggiuntivo<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Formazione e sviluppo&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Offri ai tuoi team formazione e coaching mirati basati su dati in tempo reale e post-interazione\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Componente aggiuntivo<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Coaching&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Aiuta a migliorare le prestazioni degli agenti sul momento, promuovendo l'apprendimento e lasciando gli agenti meno frustrati e i clienti pi\u00f9 soddisfatti\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Componente aggiuntivo<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-row\">\n                            <td class=\"main\" colspan=\"4\">Workforce management<\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Al forecasting&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Dai potere ai manager con IA avanzata e oltre 25 modelli di apprendimento automatico per previsioni accurate\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                            <td><span>Componente aggiuntivo<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">AI Scheduling&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Create realistic schedules to address demand and improve operational efficiency based on the most current demand data\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Componente aggiuntivo<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Capacity planning&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Make strategic hiring, training, and resourcing decisions using scenario-based modeling\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Componente aggiuntivo<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Gestione del tempo libero&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Gestisci il tempo libero in modo proattivo utilizzando limiti, piani e richieste degli agenti\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Componente aggiuntivo<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Monitoraggio e aderenza&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Offri ai responsabili della forza lavoro una vista in tempo reale senza interruzioni per prendere decisioni istantanee\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Componente aggiuntivo<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">App di mobilit\u00e0 (Tempo\u00ae)&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Dai potere ai dipendenti per accedere ai programmi, gestire le richieste di tempo libero, rivedere gli aggiornamenti di stato e monitorare l'aderenza \u2014 in qualsiasi momento e ovunque\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-row\">\n                            <td class=\"main\" colspan=\"4\">Assicurazione della qualit\u00e0 e conformit\u00e0<\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Monitoraggio in tempo reale&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Monitora e guida le interazioni in corso senza disturbare la conversazione\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Registrazione delle interazioni e dello schermo&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Disponi di una registrazione completa per tutti i canali con due modalit\u00e0 di registrazione: basata sull'utente e basata su policy\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Gestione della qualit\u00e0 e valutazioni&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Ottimizza l'analisi delle interazioni per scoprire opportunit\u00e0 di miglioramento\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Voce del cliente&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Raccogli facilmente informazioni post-interazione tramite sondaggi basati sul web\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Componente aggiuntivo<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-row\">\n                            <td class=\"main\" colspan=\"3\">Analisi vocale e testuale<\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Interaction transcription&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Capture every conversation with AI-powered transcription across digital channels for accurate documentation and deeper insights. Protect customer information with data masking\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Topic detection, management and categories&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Automatically detect and categorize topics to help teams track customer pain points, high-interest areas and trends\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Topic miner&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Identify emerging topics and conversation patterns, helping teams stay ahead of customer needs and optimize self-service and training strategies\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Customer sentiment and acoustic analysis&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Understand customer sentiment by analyzing positive, neutral and negative interactions, and capture nonverbal cues like silence, overtalk and speech patterns for proactive quality management\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Agent empathy analysis&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Measure empathy in agent responses, to provide customer interactions that are helpful, supportive and aligned with customer expectations\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Dictionary management&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Improve transcription accuracy by customizing language models with industry-specific terminology, product names and unique phrases\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Content search with topic and sentiment trends view&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Quickly find and retrieve transcripts based on keywords and analytics metrics to gain historical insights\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-row\">\n                            <td class=\"main\" colspan=\"3\">Supervisor Copilot&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"AI provides supervisors with real-time information on human and AI interactions, enabling scalable management processes that drive operational excellence\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">AI translate&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Automatically translate interactions with contextual understanding, enhancing quality management effectiveness for global teams\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">AI summary&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Save time with automated conversation summaries and instantly uncover key conversation drivers, sentiment reasons and resolution patterns\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-row\">\n                            <td class=\"main\" colspan=\"3\">Virtual Supervisor &nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Use AI automate repetitive tasks, reducing manual effort for supervisors so they can focus on higher value tasks\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">AI scoring&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Automate quality evaluations with AI-powered scoring, providing contextual rationale for every response to ensure fair, consistent and data-driven assessments at scale\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                        <\/tr>\n                    <\/table>\n                <\/div>\n            <\/div>\n        <\/div>\n        <div class=\"row-100 justify-content-md-center faq-item content-item\">\n            <div class=\"title-row\">\n                <h3 class=\"faq-question h5 title\">Integra senza problemi il tuo ecosistema CX<\/h3>\n                <i class=\"fa-kit fa-chevron-down\"><\/i>\n            <\/div>\n            <div class=\"faq-answer content-row accordion-hidden\" style=\"display: none;\">\n                <div class=\"content-details\">\n                    <table class=\"pricing-grid\">\n                        <tr class=\"floating-header\">\n                            <th class=\"main\"><\/th>\n                            <th>Genesys Cloud CX 2 Digitale<\/th>\n                            <th>Genesys Cloud CX 3 Digitale<\/th>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Accesso al marketplace AppFoundry&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Add value in a few clicks with prebuilt functionality and connectors to other systems from an expansive marketplace\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Integrazione di bot (Amazon Lex e Google Cloud)&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Give customers support at any hour with specialized bots from Amazon, Google and more\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Componente aggiuntivo<\/span><\/td>\n                            <td><span>Componente aggiuntivo<\/span><\/td>\n                        <\/tr>\n                    <\/table>\n                <\/div>\n            <\/div>\n        <\/div>\n        <div class=\"row-100 justify-content-md-center faq-item content-item\">\n            <div class=\"title-row\">\n                <h3 class=\"faq-question h5 title\">Contatta proattivamente i clienti su pi\u00f9 canali<\/h3>\n                <i class=\"fa-kit fa-chevron-down\"><\/i>\n            <\/div>\n            <div class=\"faq-answer content-row accordion-hidden\" style=\"display: none;\">\n                <div class=\"content-details\">\n                    <table class=\"pricing-grid\">\n                        <tr class=\"floating-header\">\n                            <th class=\"main\"><\/th>\n                            <th>Genesys Cloud CX 2 Digitale<\/th>\n                            <th>Genesys Cloud CX 3 Digitale<\/th>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Campagne di SMS e email in uscita&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Crea opportunit\u00e0 durature e devia le chiamate con campagne digitali in uscita\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Combinazione di chiamate in entrata\/uscita&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Aumenta l'utilizzo degli agenti, riduci i tempi di attesa e regola il volume combinando interazioni in entrata e in uscita\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Notifiche proattive&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Indirizza i clienti giusti \u2014 al momento giusto \u2014 con messaggi di chat proattivi, notifiche SMS e altro\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">API senza agente&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Invia automaticamente messaggi ai clienti dai sistemi backend in base agli eventi scatenati\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                    <\/table>\n                <\/div>\n            <\/div>\n        <\/div>\n        <div class=\"row-100 justify-content-md-center faq-item content-item\">\n            <div class=\"title-row\">\n                <h3 class=\"faq-question h5 title\">Prendi decisioni con reportistica e analisi<\/h3>\n                <i class=\"fa-kit fa-chevron-down\"><\/i>\n            <\/div>\n            <div class=\"faq-answer content-row accordion-hidden\" style=\"display: none;\">\n                <div class=\"content-details\">\n                    <table class=\"pricing-grid\">\n                        <tr class=\"floating-header\">\n                            <th class=\"main\"><\/th>\n                            <th>Genesys Cloud CX 2 Digitale<\/th>\n                            <th>Genesys Cloud CX 3 Digitale<\/th>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Dashboard di performance personalizzabili&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Ottieni analisi in tempo reale e dashboard per gestire efficacemente i team su tutti i canali\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Reportistica storica&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Conserva il contesto storico nel tuo contact center e genera report per monitorare e analizzare KPI critici\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Visualizzazioni in tempo reale e storiche&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Unisci dati in tempo reale e storici, e cerca facilmente clienti o interazioni specifiche\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Report personalizzati e visualizzazioni di dati&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Ottieni integrazione automatica dei dati, un data warehouse analitico su scala cloud e dati in tempo reale consegnati in un dashboard che soddisfa i tuoi requisiti pi\u00f9 complessi\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Componente aggiuntivo<\/span><\/td>\n                            <td><span>Componente aggiuntivo<\/span><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Journey flows&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Identify improvement opportunities through customer behavior visualization\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Componente aggiuntivo<\/span><\/td>\n                            <td><span>Componente aggiuntivo<\/span><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Journey management&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Empower your organization to align and optimize each customer\u2019s journey\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Componente aggiuntivo<\/span><\/td>\n                            <td><span>Componente aggiuntivo<\/span><\/td>\n                        <\/tr>\n                    <\/table>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Crea esperienze pi\u00f9 coinvolgenti con questi moduli aggiuntivi<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Workforce Engagement<\/h3>\n<p class=\"text-16\">Fornisci ai dipendenti gli strumenti, il supporto e le opportunit\u00e0 di sviluppo necessari per realizzarsi pienamente nel proprio lavoro.<\/p>\n<p class=\"text-16 mt-2 font-weight-medium\">Disponibile per:<\/p>\n<p class=\"text-14 font-weight-medium\" style=\"margin-top: 0.25rem;\">CX2D<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Automazione delle attivit\u00e0<\/h3>\n<p class=\"text-16\">Aumenta la produttivit\u00e0 del contact center per qualsiasi tipo di attivit\u00e0, comprese le operazioni di back-office.<\/p>\n<p class=\"text-16 mt-2 font-weight-medium\">Disponibile per:<\/p>\n<p class=\"text-14 font-weight-medium\" style=\"margin-top: 0.25rem;\"><span class=\"ml-1\">CX2DCX3D<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Analisi personalizzate<\/h3>\n<p class=\"text-16\">Ottieni il massimo delle informazioni grazie a dashboard e report predefiniti e personalizzabili, al data warehousing e all&#8217;importazione di dati esterni.<\/p>\n<p class=\"text-16 mt-2 font-weight-medium\">Disponibile per:<\/p>\n<p class=\"text-14 font-weight-medium\" style=\"margin-top: 0.25rem;\"><span class=\"ml-1\">CX2DCX3D<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Interazione a ore<\/h3>\n<p class=\"text-16\">Estendi le funzionalit\u00e0 del contact center agli utenti occasionali grazie a tariffe orarie convenienti.<\/p>\n<p class=\"text-16 mt-2 font-weight-medium\">Disponibile per:<\/p>\n<p class=\"text-14 font-weight-medium\" style=\"margin-top: 0.25rem;\"><span class=\"ml-1\">CX2DCX3D<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">AppFoundry<sup>\u00ae<\/sup> Marketplace<\/h3>\n<p class=\"text-16\">Scopri le integrazioni e le applicazioni preconfigurate (tra cui CRM, comunicazioni unificate, business intelligence, bot, ecc.) per raggiungere i tuoi obiettivi pi\u00f9 rapidamente.<\/p>\n<p class=\"text-16 mt-2 font-weight-medium\">Disponibile per:<\/p>\n<p class=\"text-14 font-weight-medium\" style=\"margin-top: 0.25rem;\"><span class=\"ml-1\">CX2DCX3D<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Senza costi aggiuntivi<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h1\">90%<\/p>\n<p>dei clienti ha soddisfatto le proprie esigenze grazie alla nostra <a href=\"https:\/\/help.genesys.cloud\/articles\/genesys-cloud-fair-use-policy\/\" target=\"_blank\" rel=\"noopener\">politica di equo utilizzo<\/a> Ci\u00f2 include l&#8217;archiviazione dei dati, le chiamate API e i messaggi SMS quando si utilizzano servizi SMS di terze parti. Per alcuni casi d&#8217;uso che richiedono un utilizzo aggiuntivo, si applicano tariffe competitive.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h1\">Token AI <img decoding=\"async\" style=\"height: 48px;\" src=\"\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-card\/genesys-ai-token-pricing.svg\" \/><\/p>\n<p>In ogni pacchetto Genesys Cloud CX<sup>\u00ae<\/sup> sono inclusi <a href=\"https:\/\/help.genesys.cloud\/articles\/ai-experience-tokens-metering-and-pricing\/\" target=\"_blank\" rel=\"noopener\">token Al Experience<\/a> di Genesys Cloud. \u00c8 possibile acquistare token aggiuntivi a consumo o con un pacchetto a tariffa preferenziale.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%7D%5D&#8221; el_class=&#8221;d-none d-lg-block&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"mb-0\" style=\"text-align: center;\">I maggiori brand mondiali si affidano a Genesys<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"component-customer-carousel logos-only compressed-logos\" data-layout=\"logos-only\" data-count=\"5\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View State of Iowa story\" title=\"State of Iowa\" href=\"https:\/\/www.genesys.com\/customer-stories\/state-of-iowa\"><img decoding=\"async\" class=\"company-logo\" alt=\"Iowa logo transparent x250\" src=\"https:\/\/www.genesys.com\/media\/iowa-logo-transparent-x250.png\" width=\"250\" height=\"114\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View NatWest Group story\" title=\"NatWest Group\" href=\"https:\/\/www.genesys.com\/customer-stories\/natwest-group\"><img decoding=\"async\" class=\"company-logo\" alt=\"Natwest logo x250\" src=\"https:\/\/www.genesys.com\/media\/natwest-logo-x250.png\" width=\"250\" height=\"54\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View See Tickets story\" title=\"See Tickets\" href=\"https:\/\/www.genesys.com\/customer-stories\/see-tickets\"><img decoding=\"async\" class=\"company-logo\" alt=\"See ticketsx200\" src=\"https:\/\/www.genesys.com\/media\/see-ticketsx200.png\" width=\"200\" height=\"38\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Utilita story\" title=\"Utilita\" href=\"https:\/\/www.genesys.com\/customer-stories\/utilita\"><img decoding=\"async\" class=\"company-logo\" alt=\"Utilita logo png 5 cropped x250\" src=\"https:\/\/www.genesys.com\/media\/utilita-logo-png-5-cropped-x250.png\" width=\"250\" height=\"67\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View AdaptHealth story\" title=\"AdaptHealth\" href=\"https:\/\/www.genesys.com\/customer-stories\/adapthealth\"><img decoding=\"async\" class=\"company-logo\" alt=\"Adapthealthx250\" src=\"https:\/\/www.genesys.com\/media\/AdaptHealthx250.png\" width=\"250\" height=\"37\"><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1742257020842{background-image: url(https:\/\/www.genesys.com\/media\/Threads-Right-Wave.png?id=549945) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row background_color=&#8221;bgc-glass&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221; el_id=&#8221;get-started&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Parla di tariffe con un esperto<\/h2>\n<p>Sul nostro sito web o tramite un colloquio diretto con un esperto di tariffe Genesys, facciamo tutto il possibile per semplificare la nostra struttura dei prezzi. Contattaci oggi stesso per scoprire le funzionalit\u00e0 e le opzioni di prezzo che meglio si adattano alle esigenze, al budget e agli obiettivi della tua azienda.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_advanced gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init no-bg-form yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Salve<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Non sei tu?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7011T000001kpokQAA\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/pricing\/thank-you\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/pages\/536630\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"page\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"it-it\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/pages\/536630\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"536630\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Email aziendale\" placeholder=\"Email aziendale\">\n        <label for=\"fe192\">Email aziendale<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Nome\">\n        <label for=\"fe190\">Nome<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Cognome\">\n        <label for=\"fe191\">Cognome<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">Alto dirigente<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Direttore<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Principale<\/option><option value=\"Engineer \/ Architect\">Ingegnere\/architetto<\/option><option value=\"Consultant\">Consulente<\/option><option value=\"Analyst\">Analista<\/option><option value=\"Partner\">Partner<\/option><option value=\"Staff\">Personale<\/option><option value=\"Unknown\">Sconosciuto<\/option>\n        <\/select>\n        <label for=\"fe219\">Profilo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Reclami<\/option><option value=\"Collections\">Riscossioni<\/option><option value=\"Contact Center Management\">Gestione del contact center<\/option><option value=\"Customer Experience\">Customer Experience<\/option><option value=\"Customer Service\">Customer Service<\/option><option value=\"Ecommerce\/Digital Channels\">Canali di e-commerce\/digitali<\/option><option value=\"Finance\">Finanza<\/option><option value=\"Human Resources\">Risorse umane<\/option><option value=\"Influencer\">Influencer<\/option><option value=\"Information Technology\">Tecnologia informatica<\/option><option value=\"IT Architecture\">Architettura IT<\/option><option value=\"IT Infrastructure\">Infrastruttura IT<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Gestione delle operazioni\/dei processi<\/option><option value=\"Production Management\">Gestione della produzione<\/option><option value=\"Purchasing\">Acquisti<\/option><option value=\"Sales\">Vendite<\/option><option value=\"Unknown\">Sconosciuto<\/option>\n        <\/select>\n        <label for=\"fe218\">Funzioni<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Societ\u00e0\">\n        <label for=\"fe193\">Societ\u00e0<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telefono\">\n        <label for=\"fe215\">Telefono<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Paese<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">Stato\/Provincia<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Citt\u00e0\">\n        <label for=\"fe226\">Citt\u00e0<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Professione\">\n        <label for=\"fe220\">Professione<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Bancario<\/option><option value=\"Business Services\">Servizi aziendali<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energia e utility<\/option><option value=\"Entertainment\">Intrattenimento<\/option><option value=\"Government\">Pubblica Amministrazione<\/option><option value=\"Insurance\">Assicurazioni<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Tecnologia<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Altro<\/option>\n        <\/select>\n        <label for=\"fe221\">Settore<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Sto solo facendo una ricerca<\/option><option value=\"Gathering business requirements\">Sto raccogliendo le esigenze aziendali<\/option><option value=\"Comparing solutions\">Sto valutando le soluzioni<\/option><option value=\"Ready for a conversation\">Sono pronto per una conversazione<\/option>\n        <\/select>\n        <label for=\"fe222\">Obiettivo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1-20<\/option><option value=\"21-50\">21-50<\/option><option value=\"51-100\">51-100<\/option><option value=\"101-300\">101-300<\/option><option value=\"301-500\">301-500<\/option><option value=\"501-1000\">501-1000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">Nessun contact center<\/option><option value=\"Don't Know\">Non so<\/option>\n        <\/select>\n        <label for=\"fe225\">Numero di postazioni contact center<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-floating form-row el_field \"><input type=\"hidden\" name=\"reusableField01Label\" id=\"fe460\" value=\"Pricing edition\"><select class=\"form-select el_field elq-item-select required select\" id=\"fe461\" name=\"reusableField01Value\" data-value=\"\"><option value=\"gc2_d\">Genesys Cloud CX 2 Digital<\/option><option value=\"gc3_d\">Genesys Cloud CX 3 Digital<\/option><\/select><label for=\"fe461\">Pricing edition<span class=\"required-asterisk\">*<\/span><\/label><\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">S\u00ec. Desidero ricevere aggiornamenti via e-mail o telefono su Genesys.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Desidero essere contattato\/a<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Parliamone\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Parliamone\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>Fornendo queste informazioni accetti la <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">nostra politica sulla privacy<\/a>.<\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column offset=&#8221;vc_col-md-offset-1 vc_col-md-10&#8243;]<div class=\"component-accordion-container\" data-display=\"accordion\"><div class=\"heading-container mb-4\"><h2 class=\"mb-1\">Tariffe di Genesys Cloud CX Digital - FAQ<\/h2><div class=\"input-container\"><div class=\"search-container\"><i class=\"fa-kit fa-magnifying-glass search-icon\"><\/i><input type=\"text\" placeholder=\"Search Pricing FAQ\" class=\"search-component-accordion\"\/><a href=\"#\"><span class=\"clear-icon\">&#10006;<\/span><\/a><\/div><\/div><\/div><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Come viene determinato il costo mensile finale?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p><a href=\"#get-started\" rel=\"noopener\">Contatta un esperto Genesys<\/a> per ottenere i costi mensili definitivi in base alle esigenze specifiche della tua azienda. Il consulente ti aiuter\u00e0 a sviluppare una soluzione in grado di reinventare l&#8217;esperienza dei tuoi clienti e dipendenti grazie a Genesys Cloud\u2122, la nostra piattaforma di orchestrazione dell&#8217;esperienza alimentata dall&#8217;intelligenza artificiale<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Qual \u00e8 la differenza tra utenti nominati e utenti simultanei?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Un utente nominato pu\u00f2 utilizzare Genesys Cloud CX Digital in qualsiasi momento. Ad esempio, se 100 persone hanno bisogno di accedere al software, anche se non lo utilizzano contemporaneamente, saranno necessari 100 utenti nominati.<\/p>\n<p>Gli utenti simultanei possono utilizzare Genesys Cloud CX Digital contemporaneamente durante un determinato periodo di fatturazione. Ad esempio, se 100 persone hanno bisogno di accedere al software, ma solo 50 lo utilizzano contemporaneamente, saranno necessari 50 utenti simultanei. Per le licenze degli utenti simultanei viene addebitato un supplemento che riflette il valore relativo percepito.<\/p>\n<p>Genesys Cloud CX offre sia modelli di licenze nominative che simultanee. Tuttavia, i modelli nominativi e simultanei non possono essere combinati.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Devo pagare per il livello superiore se solo alcuni utenti hanno bisogno di funzionalit\u00e0 aggiuntive?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Genesys offre opzioni flessibili per soddisfare le tue esigenze in termini di funzionalit\u00e0. Se solo un sottoinsieme di utenti necessita delle funzionalit\u00e0 Workforce Engagement Management (WEM), \u00e8 possibile acquistare una licenza WEM aggiuntiva oltre alla licenza Genesys Cloud 2 Digital destinata a loro. In questo modo \u00e8 garantita la flessibilit\u00e0 necessaria per rispondere in modo economico alle esigenze dell&#8217;azienda.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">E se alcuni dei nostri utenti devono gestire sia le interazioni vocali che quelle digitali?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Proponiamo <a href=\"https:\/\/www.genesys.com\/it-it\/pricing\">licenze omnichannel<\/a>, Genesys Cloud CX 2, Genesys Cloud CX 3 o Genesys Cloud CX 4 a un prezzo competitivo per le aziende che operano in un ambiente omnicanale. Queste licenze consentono sempre l&#8217;utilizzo di licenze esclusivamente digitali. Ad esempio, un&#8217;organizzazione pu\u00f2 acquistare licenze Genesys Cloud CX 2 pur avendo agenti che utilizzano licenze Genesys Cloud CX 2 Digital a una tariffa inferiore.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Qual \u00e8 il modo migliore per determinare il numero di token Genesys Cloud AI Experience necessari?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Dipender\u00e0 dalle soluzioni di intelligenza artificiale utilizzate. Genesys offre quattro soluzioni avanzate che richiedono token AI Experience: Agent Copilot, Virtual Agent, Supervisor Copilot, Virtual Supervisor, Genesys Predictive Routing, Genesys Predictive Engagement, Genesys Cloud Social e bot.<\/p>\n<p>Agent Copilot si basa sul numero di agenti che necessitano di questa tecnologia. Genesys Predictive Routing si basa sul numero di routing effettivi. Genesys Predictive Engagement si basa sulla quantit\u00e0 di traffico del sito Web che attiva un evento. I bot si basano sulle sessioni per le interazioni digitali e sui minuti per quelle vocali. <a href=\"https:\/\/help.genesys.cloud\/articles\/ai-experience-tokens-metering-and-pricing\/\" target=\"_blank\" rel=\"noopener\">Scopri di pi\u00f9<\/a>.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">L'archiviazione dei dati ha un costo extra? E gli altri servizi essenziali?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Per la maggior parte dei clienti, le esigenze sono soddisfatte dalle possibilit\u00e0 offerte dalla nostra politica di <a href=\"https:\/\/help.genesys.cloud\/articles\/genesys-cloud-fair-use-policy\/\" target=\"_blank\" rel=\"noopener\">equo utilizzo<\/a>. Ci\u00f2 include l&#8217;archiviazione dei dati, le chiamate API e i messaggi SMS quando si utilizzano servizi SMS di terze parti. Per alcuni casi d&#8217;uso che richiedono un utilizzo aggiuntivo, si applicano tariffe competitive.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Dove posso trovare i termini e le condizioni di Genesys Cloud?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>I termini e le condizioni di Genesys Cloud sono disponibili nel <a href=\"https:\/\/help.genesys.cloud\/articles\/global-genesys-cloud-service-terms-and-conditions\/\" target=\"_blank\" rel=\"noopener\">Resource Center<\/a>.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Qual \u00e8 il processo di acquisto di Genesys Cloud CX Digital?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Con noi, \u00e8 tutto pi\u00f9 semplice. <a href=\"#get-started\" rel=\"noopener\">Contattaci<\/a> oggi stesso per ulteriori informazioni.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; m_background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22561993%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_left%22%3A%220%22%2C%22flair_bottom%22%3A%220%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1742256376566{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row][vc_column offset=&#8221;vc_col-lg-offset-3 vc_col-lg-6 vc_col-md-offset-2 vc_col-md-8&#8243;][vc_column_text css=&#8221;&#8221;] Tariffe di Genesys Cloud CX Digital Esplora le funzionalit\u00e0 digitali alimentate dall&#8217;AI e le opzioni tariffarie adatte alla tua azienda. Opzioni sempre semplici, trasparenti e flessibili. [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1741851535983{padding-top: 2rem !important;padding-bottom: 0px !important;}&#8221;][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;] Confronta edizioni e [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":269572,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-536630","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/pages\/536630","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/comments?post=536630"}],"version-history":[{"count":21,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/pages\/536630\/revisions"}],"predecessor-version":[{"id":619377,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/pages\/536630\/revisions\/619377"}],"up":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/pages\/269572"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/media?parent=536630"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}