{"id":117040,"date":"2019-01-03T11:51:45","date_gmt":"2019-01-03T19:51:45","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=117040"},"modified":"2022-04-04T20:26:30","modified_gmt":"2022-04-05T03:26:30","slug":"category","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/it-it\/blog\/category","title":{"rendered":"Category"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1530915447214{padding-top: 65px !important;padding-bottom: 0px !important;}&#8221;][vc_row gap=&#8221;35&#8243; equal_height=&#8221;yes&#8221; el_class=&#8221;g-flex&#8221;][vc_column width=&#8221;2\/3&#8243; el_class=&#8221;no-inner-padding&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243; el_class=&#8221;no-inner-padding&#8221;]<div class=\"search-bar\" id=\"nav-search-box\"><\/div><script>var getUrlParam = function(e){var t = new RegExp(\"[?&]\" + e.replace(\/[\\[\\]]\/g, \"\\$&\") + \"(=([^&#]*)|&|#|$)\"),a = t.exec(window.location.href);return a && a[2] ? decodeURIComponent(a[2].replace(\/\\+\/g, \" \")) : \"\"};var setup = function(w,d,x,a,e,s,c,r){s = [];var b=function(){s.push(arguments);},q=\"ui\";b.arr=s;w[a]=w[a]||[];w[a][q]=w[a][q]||[];w[a][q].push(b);c=d.createElement(x);c.async=1;c.src=e;r=d.getElementsByTagName(x)[0];r.parentNode.insertBefore(c,r);return b;};var searchInterface = setup(window, document, \"script\", \"sajari\", \"https:\/\/cdn.sajari.net\/js\/integrations\/website-search-1.3.0.js\");var searchBox = setup(window, document, \"script\", \"sajari\", \"https:\/\/cdn.sajari.net\/js\/integrations\/website-search-1.3.0.js\");searchBox(\"search-box\", {project: \"1507834129328948375\",collection: \"www-genesys-com-wordpress\",instantPipeline: \"autocomplete\",inputPlaceholder: \"Cerca\",maxSuggestions: 5,attachSearchBox: document.getElementById(\"nav-search-box\")});searchBox(\"sub\", \"pipeline.search-sent\", function (_, query) {window.location = \"\/blog\/search?q=\" + encodeURIComponent(query.q);});<\/script><div class=\"subscribe_box\"><div class=\"subscribe_box_inner\"><p class=\"h3 subscribe-box-title\">Vuoi saperne di pi\u00f9?<\/p><p>Iscriviti alla nostra newsletter gratuita e ricevi gli aggiornamenti sui blog Genesys nella tua casella postale.<\/p><form class=\"subscribe_box_form\" id=\"email_sub_fetch_form\"><input type=\"submit\" value=\"Iscriviti\"><\/form><\/div><\/div><script>jQuery(\"#email_sub_fetch_form\").submit(function (e) {e.preventDefault();subscribe_fire(\"click\", \"email_fetcher\");});<\/script>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1530915438590{padding-top: 0px !important;padding-bottom: 32.5px !important;}&#8221;][vc_row][vc_column]<div class=\"blog-feed-container d-flex flex-column gap-2\" data-real-ppp=\"15\" data-adjust=\"1\" data-page=\"1\" data-max-pages=\"11\" data-limit=\"154\" data-default-counter=\"1\"><div class=\"row blog-feed\" ><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/the-customer-has-changed-cx-must-catch-up\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/Coffee_AdobeStock_403199946-300x200.jpeg\" alt=\"Il cliente \u00e8 cambiato. La CX deve adattarsi.\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">01\/06\/2026<\/p><h3 class=\"card-title h6\">Il cliente \u00e8 cambiato. La CX deve adattarsi.<\/h3><p class=\"card-text mt-1\">Dalle nostre recenti conversazioni con professionisti del customer service in diversi settori e regioni emerge un dato di fatto:...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/it-it\/blog\/author\/880\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Ginger-Conlon-1-e1632347601319.jpg\" alt=\"Ginger Conlon\"><p class=\"mb-0\">Ginger Conlon<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/the-customer-has-changed-cx-must-catch-up\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/why-cx-measurement-needs-to-evolve\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/cxoverview-300x200.jpg\" alt=\"Perch\u00e9 la misurazione della CX deve evolversi\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">28\/05\/2026<\/p><h3 class=\"card-title h6\">Perch\u00e9 la misurazione della CX deve evolversi<\/h3><p class=\"card-text mt-1\">I clienti non ti giudicano pi\u00f9 in base ai tuoi concorrenti diretti. Nell'economia dell'esperienza, confrontano ogni interazione...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/it-it\/blog\/author\/1076\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Greg-Thomas-headshot-e1716404261507.jpg\" alt=\"Greg Thomas\"><p class=\"mb-0\">Greg Thomas<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/why-cx-measurement-needs-to-evolve\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/5-brands-using-ai-to-scale-efficiency-without-sacrificing-experience-quality\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/output.auto-3-1-300x200.jpg\" alt=\"5 brand che utilizzano l&#8217;AI per introdurre efficienza senza sacrificare la qualit\u00e0 dell&#8217;esperienza\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">05\/05\/2026<\/p><h3 class=\"card-title h6\">5 brand che utilizzano l&#8217;AI per introdurre efficienza senza sacrificare la qualit\u00e0 dell&#8217;esperienza<\/h3><p class=\"card-text mt-1\">In tutti i settori, le organizzazioni sono sotto pressione per gestire volumi di interazione pi\u00f9 elevati con una maggiore...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/it-it\/blog\/author\/880\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Ginger-Conlon-1-e1632347601319.jpg\" alt=\"Ginger Conlon\"><p class=\"mb-0\">Ginger Conlon<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/5-brands-using-ai-to-scale-efficiency-without-sacrificing-experience-quality\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/empowering-teams-and-elevating-experiences-a-cx-leaders-view-on-employee-engagement\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"169\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/output.auto-1-1-300x169.jpg\" alt=\"Abilitare i team ed elevare le esperienze: il punto di vista di un leader CX sull&#8217;employee engagement\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">23\/04\/2026<\/p><h3 class=\"card-title h6\">Abilitare i team ed elevare le esperienze: il punto di vista di un leader CX sull&#8217;employee engagement<\/h3><p class=\"card-text mt-1\">Pascal Beaudoin, M.Sc., Director of Customer-Centric Solutions, Business Performance and Information Technology di Beneva, \u00e8 un...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/it-it\/blog\/author\/880\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Ginger-Conlon-1-e1632347601319.jpg\" alt=\"Ginger Conlon\"><p class=\"mb-0\">Ginger Conlon<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/empowering-teams-and-elevating-experiences-a-cx-leaders-view-on-employee-engagement\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/the-transparency-mandate-why-trust-is-the-next-differentiator-in-ai-powered-cx\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/trust-and-transparency-300x200.jpg\" alt=\"Il mandato della trasparenza: perch\u00e9 la fiducia fa la differenza nella CX alimentata dall&#8217;AI\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">16\/04\/2026<\/p><h3 class=\"card-title h6\">Il mandato della trasparenza: perch\u00e9 la fiducia fa la differenza nella CX alimentata dall&#8217;AI<\/h3><p class=\"card-text mt-1\">Un pagamento sul tuo conto viene segnalato e la tua carta di debito viene improvvisamente bloccata. 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mb-1\">09\/12\/2025<\/p><h3 class=\"card-title h6\">Trend CCaaS: come intelligenza artificiale, cloud e dati stanno ridefinendo la CX<\/h3><p class=\"card-text mt-1\">Il contact center ha sempre rispecchiato le esigenze e le aspettative dei clienti. 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