{"id":117040,"date":"2019-01-03T11:51:45","date_gmt":"2019-01-03T19:51:45","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=117040"},"modified":"2022-04-04T20:26:30","modified_gmt":"2022-04-05T03:26:30","slug":"category","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/it-it\/blog\/category","title":{"rendered":"Category"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1530915447214{padding-top: 65px !important;padding-bottom: 0px !important;}&#8221;][vc_row gap=&#8221;35&#8243; equal_height=&#8221;yes&#8221; el_class=&#8221;g-flex&#8221;][vc_column width=&#8221;2\/3&#8243; el_class=&#8221;no-inner-padding&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243; el_class=&#8221;no-inner-padding&#8221;]<div class=\"search-bar\" id=\"nav-search-box\"><\/div><script>var getUrlParam = function(e){var t = new RegExp(\"[?&]\" + e.replace(\/[\\[\\]]\/g, \"\\$&\") + \"(=([^&#]*)|&|#|$)\"),a = t.exec(window.location.href);return a && a[2] ? decodeURIComponent(a[2].replace(\/\\+\/g, \" \")) : \"\"};var setup = function(w,d,x,a,e,s,c,r){s = [];var b=function(){s.push(arguments);},q=\"ui\";b.arr=s;w[a]=w[a]||[];w[a][q]=w[a][q]||[];w[a][q].push(b);c=d.createElement(x);c.async=1;c.src=e;r=d.getElementsByTagName(x)[0];r.parentNode.insertBefore(c,r);return b;};var searchInterface = setup(window, document, \"script\", \"sajari\", \"https:\/\/cdn.sajari.net\/js\/integrations\/website-search-1.3.0.js\");var searchBox = setup(window, document, \"script\", \"sajari\", \"https:\/\/cdn.sajari.net\/js\/integrations\/website-search-1.3.0.js\");searchBox(\"search-box\", {project: \"1507834129328948375\",collection: \"www-genesys-com-wordpress\",instantPipeline: \"autocomplete\",inputPlaceholder: \"Cerca\",maxSuggestions: 5,attachSearchBox: document.getElementById(\"nav-search-box\")});searchBox(\"sub\", \"pipeline.search-sent\", function (_, query) {window.location = \"\/blog\/search?q=\" + encodeURIComponent(query.q);});<\/script><div class=\"subscribe_box\"><div class=\"subscribe_box_inner\"><p class=\"h3 subscribe-box-title\">Vuoi saperne di pi\u00f9?<\/p><p>Iscriviti alla nostra newsletter gratuita e ricevi gli aggiornamenti sui blog Genesys nella tua casella postale.<\/p><form class=\"subscribe_box_form\" id=\"email_sub_fetch_form\"><input type=\"submit\" value=\"Iscriviti\"><\/form><\/div><\/div><script>jQuery(\"#email_sub_fetch_form\").submit(function (e) {e.preventDefault();subscribe_fire(\"click\", \"email_fetcher\");});<\/script>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1530915438590{padding-top: 0px !important;padding-bottom: 32.5px !important;}&#8221;][vc_row][vc_column]<div class=\"blog-feed-container d-flex flex-column gap-2\" data-real-ppp=\"15\" data-adjust=\"1\" data-page=\"1\" data-max-pages=\"10\" data-limit=\"146\" data-default-counter=\"1\"><div class=\"row blog-feed\" ><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/ccaas-trends-how-ai-cloud-and-data-are-reshaping-cx\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_773069933-300x200.jpeg\" alt=\"Trend CCaaS: come intelligenza artificiale, cloud e dati stanno ridefinendo la CX\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">09\/12\/2025<\/p><h3 class=\"card-title h6\">Trend CCaaS: come intelligenza artificiale, cloud e dati stanno ridefinendo la CX<\/h3><p class=\"card-text mt-1\">Il contact center ha sempre rispecchiato le esigenze e le aspettative dei clienti. 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height=\"169\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_356426088-300x169.jpeg\" alt=\"Genesys Cloud Agent Copilot in dettaglio\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">05\/12\/2025<\/p><h3 class=\"card-title h6\">Genesys Cloud Agent Copilot in dettaglio<\/h3><p class=\"card-text mt-1\">Poich\u00e9 i progressi negli strumenti self-service impediscono a molte domande \"facili\" di arrivare agli agenti, i team del...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/it-it\/blog\/author\/1024\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/SeanRooneyHeadshot-e1686151801750.jpeg\" alt=\"Sean Rooney\"><p class=\"mb-0\">Sean Rooney<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/genesys-cloud-agent-copilot-deep-dive\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/dos-and-donts-of-a-cloud-contact-center-migration\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"152\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1539618004-scaled-e1761060706802-300x152.jpeg\" alt=\"Cosa fare (e non fare) quando si migra al cloud contact center\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">25\/11\/2025<\/p><h3 class=\"card-title h6\">Cosa fare (e non fare) quando si migra al cloud contact center<\/h3><p class=\"card-text mt-1\">Nell'era dell'experience economy, l'intelligenza artificiale (AI) sta trasformando il modo in cui le aziende operano e servono i...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/it-it\/blog\/author\/1193\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Brian-Spencer-1-e1761061054208.jpg\" alt=\"Brian Spencer\"><p class=\"mb-0\">Brian Spencer<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/dos-and-donts-of-a-cloud-contact-center-migration\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/technical-considerations-of-moving-from-on-premises-to-cloud\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_316504238-300x200.jpeg\" alt=\"Migrazione dall\u2019on-prem al cloud: i criteri da considerare\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">16\/11\/2025<\/p><h3 class=\"card-title h6\">Migrazione dall\u2019on-prem al cloud: i criteri da considerare<\/h3><p class=\"card-text mt-1\">Per stare al passo con le crescenti aspettative dei clienti, la diversificazione dei canali e i mercati altamente competitivi, le...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/it-it\/blog\/author\/1190\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Becky-Powell-UPDATE-1-e1759337558967.jpg\" alt=\"Becky Powell\"><p class=\"mb-0\">Becky Powell<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" 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persona...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/it-it\/blog\/author\/880\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Ginger-Conlon-1-e1632347601319.jpg\" alt=\"Ginger Conlon\"><p class=\"mb-0\">Ginger Conlon<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/4-cx-leadership-strategies-for-the-ai-era\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/ais-role-in-hr-for-employee-recruitment-and-onboarding\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_208777709-300x200.jpeg\" alt=\"Il ruolo dell&#8217;AI nelle risorse umane per la selezione e l&#8217;onboarding del personale\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">29\/09\/2025<\/p><h3 class=\"card-title h6\">Il ruolo dell&#8217;AI nelle risorse umane per la selezione e l&#8217;onboarding del personale<\/h3><p class=\"card-text mt-1\">L'intelligenza artificiale (AI) sta ridefinendo l'esperienza dei dipendenti andando oltre la semplice automazione delle...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/it-it\/blog\/author\/1149\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Fulfordheadshot-e1744213845495.jpeg\" alt=\"Keith Fulford\"><p class=\"mb-0\">Keith Fulford<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/ais-role-in-hr-for-employee-recruitment-and-onboarding\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/connecting-gdpr-the-eu-ai-act-and-the-eu-accessibility-act-for-more-inclusive-cx\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1485342681-300x200.jpeg\" alt=\"Conciliare il GDPR, lo UE AI Act e lo UE Accessibility Act per una CX pi\u00f9 inclusiva\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">25\/08\/2025<\/p><h3 class=\"card-title h6\">Conciliare il GDPR, lo UE AI Act e lo UE Accessibility Act per una CX pi\u00f9 inclusiva<\/h3><p class=\"card-text mt-1\">L'intelligenza artificiale (AI) \u00e8 entrata a far parte di quasi tutti gli aspetti della nostra vita, sia professionale che...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/it-it\/blog\/author\/1117\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Chris-Smiling-Colour-Glasses-e1725378746958.jpg\" alt=\"Chris Lewis\"><p class=\"mb-0\">Chris Lewis<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/connecting-gdpr-the-eu-ai-act-and-the-eu-accessibility-act-for-more-inclusive-cx\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/when-ai-begins-to-think-for-itself-whos-accountable\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/Genesys_Blog_AI-Governance_Header-300x200.png\" alt=\"Quando l&#8217;AI inizia a pensare da sola, chi \u00e8 responsabile?\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">21\/08\/2025<\/p><h3 class=\"card-title h6\">Quando l&#8217;AI inizia a pensare da sola, chi \u00e8 responsabile?<\/h3><p class=\"card-text mt-1\">Immaginiamo che un agente virtuale reindirizzi il problema di fatturazione di un cliente a un sistema di back-end, sottoponga...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/it-it\/blog\/author\/287\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/OlivierJouve-150.jpg\" alt=\"Olivier Jouve\"><p class=\"mb-0\">Olivier Jouve<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/when-ai-begins-to-think-for-itself-whos-accountable\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/powering-next-level-experiences-with-ai\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"187\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/Genesys_lifestyle_threads1-e1755188201308-300x187.png\" alt=\"Usare l&#8217;AI per raggiungere un nuovo livello di esperienze\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">19\/08\/2025<\/p><h3 class=\"card-title h6\">Usare l&#8217;AI per raggiungere un nuovo livello di esperienze<\/h3><p class=\"card-text mt-1\">La Customer Experience (CX) non \u00e8 semplicemente una soluzione che offriamo, ma rappresenta il cuore stesso del successo...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/it-it\/blog\/author\/189\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/JanelleDieken2-e1583862955295.png\" alt=\"Janelle Binder\"><p class=\"mb-0\">Janelle Binder<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/powering-next-level-experiences-with-ai\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/potential-to-profit-an-ai-roi-blueprint-for-transformation\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"193\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1334725493-scaled-e1754001932605-300x193.jpeg\" alt=\"Un modello di ROI dell&#8217;AI per trasformarsi e ottenere benefici\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">01\/08\/2025<\/p><h3 class=\"card-title h6\">Un modello di ROI dell&#8217;AI per trasformarsi e ottenere benefici<\/h3><p class=\"card-text mt-1\">La costruzione di un un business case convincente in ambito intelligenza artificiale (AI) si basa su una buona strategia, un...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/it-it\/blog\/author\/837\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/JonCaptz-scaled-e1616600799107.jpeg\" alt=\"Jon Capetz\"><p class=\"mb-0\">Jon Capetz<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/potential-to-profit-an-ai-roi-blueprint-for-transformation\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/sustainability-at-genesys-grounded-in-action-driven-by-empathy\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"202\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/Blog-Hero-1071x716px-300x202.png\" alt=\"Sostenibilit\u00e0 in Genesys: basata sull&#8217;azione, guidata dall&#8217;empatia\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">30\/07\/2025<\/p><h3 class=\"card-title h6\">Sostenibilit\u00e0 in Genesys: basata sull&#8217;azione, guidata dall&#8217;empatia<\/h3><p class=\"card-text mt-1\">Il mondo di oggi \u00e8 pieno di incertezze: tensioni geopolitiche, impatto dirompente del cambiamento climatico, trasformazioni...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/it-it\/blog\/author\/816\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/CIA-Bridgette-McAdoo-e1753120273246.png\" alt=\"Bridgette Bell McAdoo\"><p class=\"mb-0\">Bridgette Bell McAdoo<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/sustainability-at-genesys-grounded-in-action-driven-by-empathy\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" 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