{"id":117036,"date":"2019-01-03T11:51:42","date_gmt":"2019-01-03T19:51:42","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=117036"},"modified":"2024-11-06T06:21:39","modified_gmt":"2024-11-06T14:21:39","slug":"blog","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/it-it\/blog","title":{"rendered":"Blog"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; full_width=&#8221;stretch_row&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Vuoi rinnovare la tua CX? Usa l\u2019intelligenza artificiale<\/h1>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/want-to-jump-start-your-cx-adopt-ai\" target=\"\" rel=\"\">Continua a leggere<\/a><\/div>[\/vc_column][vc_column width=&#8221;5\/12&#8243;]<div class=\"component video-snippet\"><video autoplay muted playsinline loop data-poster-mobile=\"\" data-mobile-src=\"https:\/\/www.genesys.com\/media\/EO-hero-1280x720-f9f8f5.mp4\" data-poster-desktop=\"\" data-desktop-src=\"https:\/\/www.genesys.com\/media\/EO-hero-1280x720-f9f8f5.mp4\"><\/video><button type=\"button\" class=\"btn btn-white bg-video-control small inactive\"><\/button><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column]<div class=\"card blog-filter bgc-lgray border-0 shadow\" id=\"blog-filter-card\">\n\t\t<div class=\"card-body\">\n\t\t<div class=\"row p-0 my-0\">\n\t\t<div class=\"col col-12 col-lg-1 mb-1 mb-lg-0\">\n\t\t<h5 class=\"mb-0\">Filtri<\/h5>\n\t\t<\/div><div class=\"col col-12 col-lg-3 mb-1 mb-lg-0 select\">\n        <select id=\"topics\" name=\"topics\" ><option value=\"\" selected>Scegli argomento<\/option><option value=\"AI e machine learning\" data-slug=\"ai-and-machine-learning-it-it\">AI e machine learning<\/option><option value=\"Annunci\" data-slug=\"announcements-it-it\">Annunci<\/option><option value=\"Cloud\" data-slug=\"cloud-it-it\">Cloud<\/option><option value=\"Customer Journey Management\" data-slug=\"customer-journey-management-it-it\">Customer Journey Management<\/option><option value=\"Dentro Genesys\" data-slug=\"inside-genesys-it-it\">Dentro Genesys<\/option><option value=\"Digitale\" data-slug=\"digitale\">Digitale<\/option><option value=\"Ecosistema\" data-slug=\"ecosystem-it-it\">Ecosistema<\/option><option value=\"Engagement del team\" data-slug=\"workforce-engagement-it-it\">Engagement del team<\/option><option value=\"Experience orchestration\" data-slug=\"experience-orchestration-it-it\">Experience orchestration<\/option><option value=\"Inbound\" data-slug=\"inbound-it-it\">Inbound<\/option><option value=\"Industries\" data-slug=\"industries-zh-tw\">Industries<\/option><option value=\"IVR\" data-slug=\"ivr-zh-tw\">IVR<\/option><option value=\"Marketing\" data-slug=\"marketing-it-it\">Marketing<\/option><option value=\"Nuove funzionalit\u00e0\" data-slug=\"new-features-it-it\">Nuove funzionalit\u00e0<\/option><option value=\"Ottimizzazione aziendale\" data-slug=\"business-optimization-it-it\">Ottimizzazione aziendale<\/option><option value=\"Outbound\" data-slug=\"outbound-it-it\">Outbound<\/option><option value=\"Settori\" data-slug=\"industries-it-it\">Settori<\/option><option value=\"Storie dei clienti\" data-slug=\"customer-highlights-it-it\">Storie dei clienti<\/option><\/select>\n\t\t<\/div>\n\t\t<div class=\"col col-12 col-lg-8 mb-1 mb-md-0 ms-auto search\">\n            <div class=\"input-group search-group blog-search-group\">\n                <div class=\"input-container\">\n                    <input type=\"text\" class=\"form-control\" id=\"blog-search\" placeholder=\"Cerca\" aria-label=\"Cerca\">\n                    <a href=\"#\" class=\"clear-btn disabled\">&#10006;<\/a>\n                    <a href=\"#\" class=\"search-btn disabled\"><i class=\"fa-kit fa-magnifying-glass search-icon\"><\/i><\/a>\n                <\/div>\n            <\/div>\n\t\t<\/div>\n        <\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section g_section_overflow=&#8221;visible&#8221; full_width=&#8221;stretch_row&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;pt-0&#8243;][vc_row][vc_column]<div class=\"blog-feed-container d-flex flex-column gap-2\" data-real-ppp=\"15\" data-adjust=\"0\" data-page=\"1\" data-max-pages=\"10\" data-limit=\"146\" data-default-counter=\"1\"><div class=\"row blog-feed\" ><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/how-ai-powered-tools-revolutionize-workforce-management\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"171\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_865574702-300x171.jpeg\" alt=\"Come gli strumenti basati su AI rivoluzionano il Workforce Management (WFM)\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">15\/01\/2026<\/p><h3 class=\"card-title h6\">Come gli strumenti basati su AI rivoluzionano il Workforce Management (WFM)<\/h3><p class=\"card-text mt-1\">Nel mondo in rapida evoluzione della gestione del personale (workforce management, WFM), le tecnologie di AI stanno trasformando...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/it-it\/blog\/author\/755\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/IMG_6622-002_Abad-e1588256100285.jpg\" alt=\"Natalia Abad\"><p class=\"mb-0\">Natalia Abad<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/how-ai-powered-tools-revolutionize-workforce-management\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/ccaas-trends-how-ai-cloud-and-data-are-reshaping-cx\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_773069933-300x200.jpeg\" alt=\"Trend CCaaS: come intelligenza artificiale, cloud e dati stanno ridefinendo la CX\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">09\/12\/2025<\/p><h3 class=\"card-title h6\">Trend CCaaS: come intelligenza artificiale, cloud e dati stanno ridefinendo la CX<\/h3><p class=\"card-text mt-1\">Il contact center ha sempre rispecchiato le esigenze e le aspettative dei clienti. Per anni ha svolto una funzione reattiva, un...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/it-it\/blog\/author\/1179\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Headshot-e1754500166525.png\" alt=\"Geoff Lynch\"><p class=\"mb-0\">Geoff Lynch<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/ccaas-trends-how-ai-cloud-and-data-are-reshaping-cx\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/genesys-cloud-agent-copilot-deep-dive\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"169\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_356426088-300x169.jpeg\" alt=\"Genesys Cloud Agent Copilot in dettaglio\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">05\/12\/2025<\/p><h3 class=\"card-title h6\">Genesys Cloud Agent Copilot in dettaglio<\/h3><p class=\"card-text mt-1\">Poich\u00e9 i progressi negli strumenti self-service impediscono a molte domande \"facili\" di arrivare agli agenti, i team del...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/it-it\/blog\/author\/1024\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/SeanRooneyHeadshot-e1686151801750.jpeg\" alt=\"Sean Rooney\"><p class=\"mb-0\">Sean Rooney<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/genesys-cloud-agent-copilot-deep-dive\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/dos-and-donts-of-a-cloud-contact-center-migration\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"152\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1539618004-scaled-e1761060706802-300x152.jpeg\" alt=\"Cosa fare (e non fare) quando si migra al cloud contact center\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">25\/11\/2025<\/p><h3 class=\"card-title h6\">Cosa fare (e non fare) quando si migra al cloud contact center<\/h3><p class=\"card-text mt-1\">Nell'era dell'experience economy, l'intelligenza artificiale (AI) sta trasformando il modo in cui le aziende operano e servono i...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/it-it\/blog\/author\/1193\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Brian-Spencer-1-e1761061054208.jpg\" alt=\"Brian Spencer\"><p class=\"mb-0\">Brian Spencer<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/dos-and-donts-of-a-cloud-contact-center-migration\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/technical-considerations-of-moving-from-on-premises-to-cloud\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_316504238-300x200.jpeg\" alt=\"Migrazione dall\u2019on-prem al cloud: i criteri da considerare\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">16\/11\/2025<\/p><h3 class=\"card-title h6\">Migrazione dall\u2019on-prem al cloud: i criteri da considerare<\/h3><p class=\"card-text mt-1\">Per stare al passo con le crescenti aspettative dei clienti, la diversificazione dei canali e i mercati altamente competitivi, le...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/it-it\/blog\/author\/1190\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Becky-Powell-UPDATE-1-e1759337558967.jpg\" alt=\"Becky Powell\"><p class=\"mb-0\">Becky Powell<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/technical-considerations-of-moving-from-on-premises-to-cloud\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/4-cx-leadership-strategies-for-the-ai-era\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"185\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_493417756-300x185.jpeg\" alt=\"4 Strategie di Leadership CX per l&#8217;Era dell&#8217;AI\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">14\/11\/2025<\/p><h3 class=\"card-title h6\">4 Strategie di Leadership CX per l&#8217;Era dell&#8217;AI<\/h3><p class=\"card-text mt-1\">Dietro ogni dipendente in grado di offrire una Customer Experience eccellente c'\u00e8 un leader eccezionale, una persona...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/it-it\/blog\/author\/880\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Ginger-Conlon-1-e1632347601319.jpg\" alt=\"Ginger Conlon\"><p class=\"mb-0\">Ginger Conlon<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/4-cx-leadership-strategies-for-the-ai-era\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/ais-role-in-hr-for-employee-recruitment-and-onboarding\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_208777709-300x200.jpeg\" alt=\"Il ruolo dell&#8217;AI nelle risorse umane per la selezione e l&#8217;onboarding del personale\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">29\/09\/2025<\/p><h3 class=\"card-title h6\">Il ruolo dell&#8217;AI nelle risorse umane per la selezione e l&#8217;onboarding del personale<\/h3><p class=\"card-text mt-1\">L'intelligenza artificiale (AI) sta ridefinendo l'esperienza dei dipendenti andando oltre la semplice automazione delle...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/it-it\/blog\/author\/1149\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Fulfordheadshot-e1744213845495.jpeg\" alt=\"Keith Fulford\"><p class=\"mb-0\">Keith Fulford<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/ais-role-in-hr-for-employee-recruitment-and-onboarding\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/connecting-gdpr-the-eu-ai-act-and-the-eu-accessibility-act-for-more-inclusive-cx\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1485342681-300x200.jpeg\" alt=\"Conciliare il GDPR, lo UE AI Act e lo UE Accessibility Act per una CX pi\u00f9 inclusiva\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">25\/08\/2025<\/p><h3 class=\"card-title h6\">Conciliare il GDPR, lo UE AI Act e lo UE Accessibility Act per una CX pi\u00f9 inclusiva<\/h3><p class=\"card-text mt-1\">L'intelligenza artificiale (AI) \u00e8 entrata a far parte di quasi tutti gli aspetti della nostra vita, sia professionale che...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/it-it\/blog\/author\/1117\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Chris-Smiling-Colour-Glasses-e1725378746958.jpg\" alt=\"Chris Lewis\"><p class=\"mb-0\">Chris Lewis<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/connecting-gdpr-the-eu-ai-act-and-the-eu-accessibility-act-for-more-inclusive-cx\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/when-ai-begins-to-think-for-itself-whos-accountable\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/Genesys_Blog_AI-Governance_Header-300x200.png\" alt=\"Quando l&#8217;AI inizia a pensare da sola, chi \u00e8 responsabile?\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">21\/08\/2025<\/p><h3 class=\"card-title h6\">Quando l&#8217;AI inizia a pensare da sola, chi \u00e8 responsabile?<\/h3><p class=\"card-text mt-1\">Immaginiamo che un agente virtuale reindirizzi il problema di fatturazione di un cliente a un sistema di back-end, sottoponga...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/it-it\/blog\/author\/287\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/OlivierJouve-150.jpg\" alt=\"Olivier Jouve\"><p class=\"mb-0\">Olivier Jouve<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/when-ai-begins-to-think-for-itself-whos-accountable\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/powering-next-level-experiences-with-ai\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"187\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/Genesys_lifestyle_threads1-e1755188201308-300x187.png\" alt=\"Usare l&#8217;AI per raggiungere un nuovo livello di esperienze\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">19\/08\/2025<\/p><h3 class=\"card-title h6\">Usare l&#8217;AI per raggiungere un nuovo livello di esperienze<\/h3><p class=\"card-text mt-1\">La Customer Experience (CX) non \u00e8 semplicemente una soluzione che offriamo, ma rappresenta il cuore stesso del successo...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/it-it\/blog\/author\/189\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/JanelleDieken2-e1583862955295.png\" alt=\"Janelle Binder\"><p class=\"mb-0\">Janelle Binder<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/powering-next-level-experiences-with-ai\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/potential-to-profit-an-ai-roi-blueprint-for-transformation\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"193\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1334725493-scaled-e1754001932605-300x193.jpeg\" alt=\"Un modello di ROI dell&#8217;AI per trasformarsi e ottenere benefici\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">01\/08\/2025<\/p><h3 class=\"card-title h6\">Un modello di ROI dell&#8217;AI per trasformarsi e ottenere benefici<\/h3><p class=\"card-text mt-1\">La costruzione di un un business case convincente in ambito intelligenza artificiale (AI) si basa su una buona strategia, un...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/it-it\/blog\/author\/837\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/JonCaptz-scaled-e1616600799107.jpeg\" alt=\"Jon Capetz\"><p class=\"mb-0\">Jon Capetz<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/potential-to-profit-an-ai-roi-blueprint-for-transformation\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/sustainability-at-genesys-grounded-in-action-driven-by-empathy\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"202\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/Blog-Hero-1071x716px-300x202.png\" alt=\"Sostenibilit\u00e0 in Genesys: basata sull&#8217;azione, guidata dall&#8217;empatia\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">30\/07\/2025<\/p><h3 class=\"card-title h6\">Sostenibilit\u00e0 in Genesys: basata sull&#8217;azione, guidata dall&#8217;empatia<\/h3><p class=\"card-text mt-1\">Il mondo di oggi \u00e8 pieno di incertezze: tensioni geopolitiche, impatto dirompente del cambiamento climatico, trasformazioni...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/it-it\/blog\/author\/816\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/CIA-Bridgette-McAdoo-e1753120273246.png\" alt=\"Bridgette Bell McAdoo\"><p class=\"mb-0\">Bridgette Bell McAdoo<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/sustainability-at-genesys-grounded-in-action-driven-by-empathy\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/responsible-cx-solving-the-speed-and-safety-equation-for-ai\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/Genesys_Blog_Responsible-CX_Header-300x200.webp\" alt=\"CX Responsabile e AI: Trovare il giusto equilibrio tra velocit\u00e0 e sicurezza\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">30\/07\/2025<\/p><h3 class=\"card-title h6\">CX Responsabile e AI: Trovare il giusto equilibrio tra velocit\u00e0 e sicurezza<\/h3><p class=\"card-text mt-1\">La rapida ascesa dell'intelligenza artificiale (AI) agenziale sta cambiando il modo in cui le organizzazioni interagiscono con i...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/it-it\/blog\/author\/1155\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Glenn_Nethercutt-scaled.jpg\" alt=\"Glenn Nethercutt\"><p class=\"mb-0\">Glenn Nethercutt<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/responsible-cx-solving-the-speed-and-safety-equation-for-ai\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/why-your-ai-initiative-could-fail-and-how-to-fix-it\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_450926502-300x200.jpeg\" alt=\"Perch\u00e9 la tua iniziativa di AI potrebbe fallire e cosa puoi fare per evitarlo\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">28\/07\/2025<\/p><h3 class=\"card-title h6\">Perch\u00e9 la tua iniziativa di AI potrebbe fallire e cosa puoi fare per evitarlo<\/h3><p class=\"card-text mt-1\">L'intelligenza artificiale (AI) sta rivoluzionando il software aziendale e questo risulta particolarmente vero nell'ambito del...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/it-it\/blog\/author\/1114\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/AdrianSwinscoe-e1724340737763.jpeg\" alt=\"Adrian Swinscoe\"><p class=\"mb-0\">Adrian Swinscoe<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/why-your-ai-initiative-could-fail-and-how-to-fix-it\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/beyond-omnichannel-the-strategic-value-of-channel-less-cx\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/Genesys_Blog_Channel-less-CX_Header-300x200.webp\" alt=\"Oltre l&#8217;omnichannel: Il valore strategico della CX &#8216;channel-less&#8217;\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">24\/07\/2025<\/p><h3 class=\"card-title h6\">Oltre l&#8217;omnichannel: Il valore strategico della CX &#8216;channel-less&#8217;<\/h3><p class=\"card-text mt-1\">Nell'odierno mondo digitale, i clienti non ragionano in termini di \"canali.\" Pensano pi\u00f9 in termini di esperienze. Che inizino...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/it-it\/blog\/author\/1173\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Goldlust-e1753370016170.jpg\" alt=\"Josh Goldlust\"><p class=\"mb-0\">Josh Goldlust<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/beyond-omnichannel-the-strategic-value-of-channel-less-cx\"><\/a><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"blog-subscribe-container w-100 mt-3\"><div class=\"blog-subscribe\"><div class=\"card text-center border-0 subscribe-box bgc-lgray\"><div class=\"card-body p-4\"><p class=\"h3 subscribe-box-title\">Vuoi saperne di pi\u00f9?<\/p><p>Iscriviti alla nostra newsletter gratuita e ricevi gli aggiornamenti sui blog nella tua casella postale<\/p><form class=\"subscribe_box_form\" id=\"email_sub_fetch_form\"><input class=\"btn shadow btn-primary\" type=\"submit\" value=\"Iscriviti\"><\/form><\/div><\/div><\/div><script>jQuery(\"#email_sub_fetch_form\").submit(function(e){e.preventDefault();subscribe_fire(\"click\",\"email_fetcher\")})<\/script><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; full_width=&#8221;stretch_row&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;] Vuoi rinnovare la tua CX? Usa l\u2019intelligenza artificiale [\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section g_section_overflow=&#8221;visible&#8221; full_width=&#8221;stretch_row&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;pt-0&#8243;][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"author":270,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/template-blog.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-117036","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/pages\/117036","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/users\/270"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/comments?post=117036"}],"version-history":[{"count":15,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/pages\/117036\/revisions"}],"predecessor-version":[{"id":546502,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/pages\/117036\/revisions\/546502"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/media?parent=117036"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}