{"id":117036,"date":"2019-01-03T11:51:42","date_gmt":"2019-01-03T19:51:42","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=117036"},"modified":"2024-11-06T06:21:39","modified_gmt":"2024-11-06T14:21:39","slug":"blog","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/it-it\/blog","title":{"rendered":"Blog"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; full_width=&#8221;stretch_row&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Vuoi rinnovare la tua CX? Usa l\u2019intelligenza artificiale<\/h1>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/want-to-jump-start-your-cx-adopt-ai\" target=\"\" rel=\"\">Continua a leggere<\/a><\/div>[\/vc_column][vc_column width=&#8221;5\/12&#8243;]<div class=\"component video-snippet\"><video autoplay muted playsinline loop data-poster-mobile=\"\" data-mobile-src=\"https:\/\/www.genesys.com\/media\/EO-hero-1280x720-f9f8f5.mp4\" data-poster-desktop=\"\" data-desktop-src=\"https:\/\/www.genesys.com\/media\/EO-hero-1280x720-f9f8f5.mp4\"><\/video><button type=\"button\" class=\"btn btn-white bg-video-control small inactive\"><\/button><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column]<div class=\"card blog-filter bgc-lgray border-0 shadow\" id=\"blog-filter-card\">\n\t\t<div class=\"card-body\">\n\t\t<div class=\"row p-0 my-0\">\n\t\t<div class=\"col col-12 col-lg-1 mb-1 mb-lg-0\">\n\t\t<h5 class=\"mb-0\">Filtri<\/h5>\n\t\t<\/div><div class=\"col col-12 col-lg-3 mb-1 mb-lg-0 select\">\n        <select id=\"topics\" name=\"topics\" ><option value=\"\" selected>Scegli argomento<\/option><option value=\"AI e machine learning\" data-slug=\"ai-and-machine-learning-it-it\">AI e machine learning<\/option><option value=\"Annunci\" data-slug=\"announcements-it-it\">Annunci<\/option><option value=\"Cloud\" data-slug=\"cloud-it-it\">Cloud<\/option><option value=\"Customer Journey Management\" data-slug=\"customer-journey-management-it-it\">Customer Journey Management<\/option><option value=\"Dentro Genesys\" data-slug=\"inside-genesys-it-it\">Dentro Genesys<\/option><option value=\"Digitale\" data-slug=\"digitale\">Digitale<\/option><option value=\"Ecosistema\" data-slug=\"ecosystem-it-it\">Ecosistema<\/option><option value=\"Engagement del team\" data-slug=\"workforce-engagement-it-it\">Engagement del team<\/option><option value=\"Experience orchestration\" data-slug=\"experience-orchestration-it-it\">Experience orchestration<\/option><option value=\"Inbound\" data-slug=\"inbound-it-it\">Inbound<\/option><option value=\"Industries\" data-slug=\"industries-zh-tw\">Industries<\/option><option value=\"IVR\" data-slug=\"ivr-zh-tw\">IVR<\/option><option value=\"Marketing\" data-slug=\"marketing-it-it\">Marketing<\/option><option value=\"Nuove funzionalit\u00e0\" data-slug=\"new-features-it-it\">Nuove funzionalit\u00e0<\/option><option value=\"Ottimizzazione aziendale\" data-slug=\"business-optimization-it-it\">Ottimizzazione aziendale<\/option><option value=\"Outbound\" data-slug=\"outbound-it-it\">Outbound<\/option><option value=\"Settori\" data-slug=\"industries-it-it\">Settori<\/option><option value=\"Storie dei clienti\" data-slug=\"customer-highlights-it-it\">Storie dei clienti<\/option><\/select>\n\t\t<\/div>\n\t\t<div class=\"col col-12 col-lg-8 mb-1 mb-md-0 ms-auto search\">\n            <div class=\"input-group search-group blog-search-group\">\n                <div class=\"input-container\">\n                    <input type=\"text\" class=\"form-control\" id=\"blog-search\" placeholder=\"Cerca\" aria-label=\"Cerca\">\n                    <a href=\"#\" class=\"clear-btn disabled\">&#10006;<\/a>\n                    <a href=\"#\" class=\"search-btn disabled\"><i class=\"fa-kit fa-magnifying-glass search-icon\"><\/i><\/a>\n                <\/div>\n            <\/div>\n\t\t<\/div>\n        <\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section g_section_overflow=&#8221;visible&#8221; full_width=&#8221;stretch_row&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;pt-0&#8243;][vc_row][vc_column]<div class=\"blog-feed-container d-flex flex-column gap-2\" data-real-ppp=\"15\" data-adjust=\"0\" data-page=\"1\" data-max-pages=\"11\" data-limit=\"154\" data-default-counter=\"1\"><div class=\"row blog-feed\" ><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/why-agentic-ai-demands-a-platform-not-another-point-solution\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/output.auto-1-300x200.jpg\" alt=\"Perch\u00e9 l&#8217;AI agentica richiede una piattaforma, non un&#8217;altra soluzione puntuale\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">04\/06\/2026<\/p><h3 class=\"card-title h6\">Perch\u00e9 l&#8217;AI agentica richiede una piattaforma, non un&#8217;altra soluzione puntuale<\/h3><p class=\"card-text mt-1\">Uscendo da un parcheggio stretto, urti il marciapiede e danneggi un cerchione della tua auto. Una situazione frustrante, ma...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/it-it\/blog\/author\/1188\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/headshot_IMG_1564.jpg\" alt=\"Marissa Gbenro\"><p class=\"mb-0\">Marissa Gbenro<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/why-agentic-ai-demands-a-platform-not-another-point-solution\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/the-customer-has-changed-cx-must-catch-up\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/Coffee_AdobeStock_403199946-300x200.jpeg\" alt=\"Il cliente \u00e8 cambiato. La CX deve adattarsi.\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">01\/06\/2026<\/p><h3 class=\"card-title h6\">Il cliente \u00e8 cambiato. La CX deve adattarsi.<\/h3><p class=\"card-text mt-1\">Dalle nostre recenti conversazioni con professionisti del customer service in diversi settori e regioni emerge un dato di fatto:...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/it-it\/blog\/author\/880\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Ginger-Conlon-1-e1632347601319.jpg\" alt=\"Ginger Conlon\"><p class=\"mb-0\">Ginger Conlon<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/the-customer-has-changed-cx-must-catch-up\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/why-cx-measurement-needs-to-evolve\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/cxoverview-300x200.jpg\" alt=\"Perch\u00e9 la misurazione della CX deve evolversi\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">28\/05\/2026<\/p><h3 class=\"card-title h6\">Perch\u00e9 la misurazione della CX deve evolversi<\/h3><p class=\"card-text mt-1\">I clienti non ti giudicano pi\u00f9 in base ai tuoi concorrenti diretti. Nell'economia dell'esperienza, confrontano ogni interazione...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/it-it\/blog\/author\/1076\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Greg-Thomas-headshot-e1716404261507.jpg\" alt=\"Greg Thomas\"><p class=\"mb-0\">Greg Thomas<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/why-cx-measurement-needs-to-evolve\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/5-brands-using-ai-to-scale-efficiency-without-sacrificing-experience-quality\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/output.auto-3-1-300x200.jpg\" alt=\"5 brand che utilizzano l&#8217;AI per introdurre efficienza senza sacrificare la qualit\u00e0 dell&#8217;esperienza\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">05\/05\/2026<\/p><h3 class=\"card-title h6\">5 brand che utilizzano l&#8217;AI per introdurre efficienza senza sacrificare la qualit\u00e0 dell&#8217;esperienza<\/h3><p class=\"card-text mt-1\">In tutti i settori, le organizzazioni sono sotto pressione per gestire volumi di interazione pi\u00f9 elevati con una maggiore...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/it-it\/blog\/author\/880\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Ginger-Conlon-1-e1632347601319.jpg\" alt=\"Ginger Conlon\"><p class=\"mb-0\">Ginger Conlon<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/5-brands-using-ai-to-scale-efficiency-without-sacrificing-experience-quality\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/empowering-teams-and-elevating-experiences-a-cx-leaders-view-on-employee-engagement\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"169\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/output.auto-1-1-300x169.jpg\" alt=\"Abilitare i team ed elevare le esperienze: il punto di vista di un leader CX sull&#8217;employee engagement\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">23\/04\/2026<\/p><h3 class=\"card-title h6\">Abilitare i team ed elevare le esperienze: il punto di vista di un leader CX sull&#8217;employee engagement<\/h3><p class=\"card-text mt-1\">Pascal Beaudoin, M.Sc., Director of Customer-Centric Solutions, Business Performance and Information Technology di Beneva, \u00e8 un...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/it-it\/blog\/author\/880\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Ginger-Conlon-1-e1632347601319.jpg\" alt=\"Ginger Conlon\"><p class=\"mb-0\">Ginger Conlon<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/empowering-teams-and-elevating-experiences-a-cx-leaders-view-on-employee-engagement\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/the-transparency-mandate-why-trust-is-the-next-differentiator-in-ai-powered-cx\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/trust-and-transparency-300x200.jpg\" alt=\"Il mandato della trasparenza: perch\u00e9 la fiducia fa la differenza nella CX alimentata dall&#8217;AI\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">16\/04\/2026<\/p><h3 class=\"card-title h6\">Il mandato della trasparenza: perch\u00e9 la fiducia fa la differenza nella CX alimentata dall&#8217;AI<\/h3><p class=\"card-text mt-1\">Un pagamento sul tuo conto viene segnalato e la tua carta di debito viene improvvisamente bloccata. Invece di lasciarti nel...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/it-it\/blog\/author\/717\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/tom_huston.jpg\" alt=\"Tom Huston\"><p class=\"mb-0\">Tom Huston<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/the-transparency-mandate-why-trust-is-the-next-differentiator-in-ai-powered-cx\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/the-new-rules-of-cx-leadership-in-an-ai-powered-world\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/MaestroAdobeStock_1798912305-300x200.jpeg\" alt=\"Le nuove regole della leadership CX in un mondo guidato dall&#8217;AI\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">23\/02\/2026<\/p><h3 class=\"card-title h6\">Le nuove regole della leadership CX in un mondo guidato dall&#8217;AI<\/h3><p class=\"card-text mt-1\">Gabriel Galbieri, Contact Center Specialist della societ\u00e0 di consulenza per le risorse umane Cielo, \u00e8 un Maestro nel programma...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/it-it\/blog\/author\/1221\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Gabriel-Galbieri-cielo-e1771865786666.jpeg\" alt=\"Gabriel Galbieri\"><p class=\"mb-0\">Gabriel Galbieri<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/the-new-rules-of-cx-leadership-in-an-ai-powered-world\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/ai-trust-and-the-future-of-cx-key-insights-from-davos-2026\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/55049101701_c0094f71ea_o-300x200.jpg\" alt=\"Intelligenza artificiale, fiducia e il futuro della CX: spunti chiave da Davos 2026\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">29\/01\/2026<\/p><h3 class=\"card-title h6\">Intelligenza artificiale, fiducia e il futuro della CX: spunti chiave da Davos 2026<\/h3><p class=\"card-text mt-1\">La scorsa settimana, l&#39;edizione 2026 del World Economic Forum (WEF) ha riunito circa 3.000 leader a Davos, in Svizzera,...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/it-it\/blog\/author\/1018\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/headshot-Guillaume-Lardeux-2025-1-e1769628373767.webp\" alt=\"Guillaume Lardeux\"><p class=\"mb-0\">Guillaume Lardeux<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/ai-trust-and-the-future-of-cx-key-insights-from-davos-2026\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/how-ai-powered-tools-revolutionize-workforce-management\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"171\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_865574702-300x171.jpeg\" alt=\"Come gli strumenti basati su AI rivoluzionano il Workforce Management (WFM)\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">15\/01\/2026<\/p><h3 class=\"card-title h6\">Come gli strumenti basati su AI rivoluzionano il Workforce Management (WFM)<\/h3><p class=\"card-text mt-1\">Nel mondo in rapida evoluzione della gestione del personale (workforce management, WFM), le tecnologie di AI stanno trasformando...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/it-it\/blog\/author\/755\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/IMG_6622-002_Abad-e1588256100285.jpg\" alt=\"Natalia Abad\"><p class=\"mb-0\">Natalia Abad<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/how-ai-powered-tools-revolutionize-workforce-management\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/ccaas-trends-how-ai-cloud-and-data-are-reshaping-cx\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_773069933-300x200.jpeg\" alt=\"Trend CCaaS: come intelligenza artificiale, cloud e dati stanno ridefinendo la CX\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">09\/12\/2025<\/p><h3 class=\"card-title h6\">Trend CCaaS: come intelligenza artificiale, cloud e dati stanno ridefinendo la CX<\/h3><p class=\"card-text mt-1\">Il contact center ha sempre rispecchiato le esigenze e le aspettative dei clienti. Per anni ha svolto una funzione reattiva, un...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/it-it\/blog\/author\/1179\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Headshot-e1754500166525.png\" alt=\"Geoff Lynch\"><p class=\"mb-0\">Geoff Lynch<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/ccaas-trends-how-ai-cloud-and-data-are-reshaping-cx\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/genesys-cloud-agent-copilot-deep-dive\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"169\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_356426088-300x169.jpeg\" alt=\"Genesys Cloud Agent Copilot in dettaglio\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">05\/12\/2025<\/p><h3 class=\"card-title h6\">Genesys Cloud Agent Copilot in dettaglio<\/h3><p class=\"card-text mt-1\">Poich\u00e9 i progressi negli strumenti self-service impediscono a molte domande \"facili\" di arrivare agli agenti, i team del...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/it-it\/blog\/author\/1024\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/SeanRooneyHeadshot-e1686151801750.jpeg\" alt=\"Sean Rooney\"><p class=\"mb-0\">Sean Rooney<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/genesys-cloud-agent-copilot-deep-dive\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/dos-and-donts-of-a-cloud-contact-center-migration\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"152\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1539618004-scaled-e1761060706802-300x152.jpeg\" alt=\"Cosa fare (e non fare) quando si migra al cloud contact center\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">25\/11\/2025<\/p><h3 class=\"card-title h6\">Cosa fare (e non fare) quando si migra al cloud contact center<\/h3><p class=\"card-text mt-1\">Nell'era dell'experience economy, l'intelligenza artificiale (AI) sta trasformando il modo in cui le aziende 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full_width=&#8221;stretch_row&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;] Vuoi rinnovare la tua CX? 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