{"id":109314,"date":"2018-11-08T09:16:39","date_gmt":"2018-11-08T17:16:39","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=109314"},"modified":"2025-09-10T22:00:00","modified_gmt":"2025-09-11T05:00:00","slug":"resources","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/it-it\/resources","title":{"rendered":"Risorse"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-offset-2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 style=\"text-align: center;\">Risorse<\/h1>\n<p style=\"text-align: center;\">Raggiungi pi\u00f9 velocemente i tuoi obiettivi di customer experience con articoli, guide, video e strumenti gratuiti.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1746567899712{margin-bottom: 2rem !important;}&#8221;]<\/p>\n<h2 class=\"h4\">Risorse disponibili<\/h2>\n<p>[\/vc_column_text]<div class=\"resources-grid featured-only\" data-display=\"12\"><div class=\"featured-container\"><div class=\"featured-grid-row grid-row row grid-col-4 gutter-small\"><div class=\"grid-item card-col col-lg-3 col-md-4 col-xs-6 col-12 item-image featured-item post-type-resources\" data-index=\"0\" data-tags=\"resources,migliora la customer experience,improve customer experience,demo,financial,healthcare,industrial,public,retail,technology,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"demo\" data-tax_sector=\"financial|healthcare|industrial|public|retail|technology\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/genesys-cloud-agentic-virtual-agent-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Agentic_Virtual_Agent_Demo-video-thumbnail-824x528-1.png\" height=\"538\" width=\"824\" alt=\"Agentic virtual agent demo video thumbnail 824&#215;528\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud Agentic Virtual Agent Demo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-lg-3 col-md-4 col-xs-6 col-12 item-image featured-item post-type-resources\" data-index=\"1\" data-tags=\"resources,migliora l'employee experience,improve employee experience,migliora la customer experience,improve customer experience,porta la tua tecnologia a un livello superiore,level up your technology,report,financial,healthcare,industrial,public,retail,technology,integrazioni,integrations,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora l'employee experience|migliora la customer experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"report\" data-tax_sector=\"financial|healthcare|industrial|public|retail|technology\" data-tax_capability_sitewide=\"integrazioni\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/the-total-economic-impact-of-cx-cloud-from-genesys-and-salesforce\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/824x528-Resource-Thumbnail.png\" height=\"528\" width=\"824\" alt=\"824&#215;528 resource thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Il Total Economic Impact di CX Cloud di Genesys e Salesforce<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-lg-3 col-md-4 col-xs-6 col-12 item-image featured-item post-type-resources\" data-index=\"2\" data-tags=\"resources,migliora la customer experience,improve customer experience,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/pac-analyst-digital-sovereignty-report-sponsored-by-genesys-and-aws\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Ebook-Buyers-Guide-for-AI-and-CX.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail ebook buyers guide for ai and cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">PAC Analyst &#8211; Digital Sovereignty Report &#8211; Sponsored by Genesys and AWS<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-lg-3 col-md-4 col-xs-6 col-12 item-image featured-item post-type-resources\" data-index=\"3\" data-tags=\"resources,migliora la customer experience,improve customer experience,porta la tua tecnologia a un livello superiore,level up your technology,demo,video,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"demo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/genesys-cloud-ai-guides-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/823x480-Genesys-com-Thumbnail-AI-Guides-Demo.png\" height=\"480\" width=\"823\" alt=\"823&#215;480 genesys com thumbnail ai guides demo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud AI Guides Demo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;resource-row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1746567938312{margin-bottom: 2rem !important;}&#8221;]<\/p>\n<h2 class=\"h4\">Tutte le risorse<\/h2>\n<p>[\/vc_column_text]<div class=\"resources-grid has-filters\" data-display=\"12\"><div class=\"resources-grid-container\"><div class=\"resources-main-row row\"><div class=\"resources-grid-filters-col col-md-3 col-12\"><div class=\"filters-container d-lg-block d-md-flex d-block flex-wrap text-end\"><button class=\"badge bgc-lgray border-0 collapsed d-md-none font-weight-regular mb-1 p-1 rounded-1 text-16\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobileFilter\" aria-expanded=\"false\" aria-controls=\"mobileFilter\"><i class=\"fa-kit fa-filter\"><\/i> Filter<\/button> <div id=\"mobileFilter\" class=\"grid-filter-container collapse d-md-block text-start\"><div class=\"grid-filter\"><div class=\"filter-item filter-search col-12 px-0\"><div class=\"form-floating\"><input type=\"text\" class=\"text-16 form-control grid-filter-input grid-search\" placeholder=\"Ricerca\" id=\"filter_search\">\r\n            <label for=\"filter_search\">Ricerca<\/label><\/div><\/div><div class=\"accordion mt-1\" id=\"filter-accordion\">\r\n            <div class=\"accordion-item\">\r\n                <div class=\"text-22 font-weight-bold\" id=\"heading-tax_contenttheme\">\r\n                    <button class=\"accordion-button rounded shadow-none \" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-tax_contenttheme\" aria-expanded=\"true\" aria-controls=\"collapse-tax_contenttheme\">\r\n                        Argomento\r\n                    <\/button>\r\n                <\/div>\r\n            <div id=\"collapse-tax_contenttheme\" class=\"accordion-collapse collapse show\" aria-labelledby=\"heading-tax_contenttheme\">\r\n                <div class=\"accordion-body\"><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"migliora la customer experience\" id=\"improve-customer-experience-it-it\" data-slug=\"improve-customer-experience-it-it\"><label class=\"form-check-label\" for=\"improve-customer-experience-it-it\">Migliora la Customer Experience<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"migliora l'employee experience\" id=\"improve-employee-experience-it-it\" data-slug=\"improve-employee-experience-it-it\"><label class=\"form-check-label\" for=\"improve-employee-experience-it-it\">Migliora l'Employee Experience<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"porta la tua tecnologia a un livello superiore\" id=\"level-up-your-technology-it-it\" data-slug=\"level-up-your-technology-it-it\"><label class=\"form-check-label\" for=\"level-up-your-technology-it-it\">Porta la tua tecnologia a un livello superiore<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"grow your business\" id=\"grow-your-business-it-it\" data-slug=\"grow-your-business-it-it\"><label class=\"form-check-label\" for=\"grow-your-business-it-it\">Grow your business<\/label><\/div><\/div><\/div><\/div>\r\n            <div class=\"accordion-item\">\r\n                <div class=\"text-22 font-weight-bold\" id=\"heading-tax_content_type\">\r\n                    <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-tax_content_type\" aria-expanded=\"false\" aria-controls=\"collapse-tax_content_type\">\r\n                        Tipo di Contenuto\r\n                    <\/button>\r\n                <\/div>\r\n            <div id=\"collapse-tax_content_type\" class=\"accordion-collapse collapse \" aria-labelledby=\"heading-tax_content_type\">\r\n                <div class=\"accordion-body\"><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"blog\" id=\"blog-it-it\" data-slug=\"blog-it-it\"><label class=\"form-check-label\" for=\"blog-it-it\">Blog<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"demo\" id=\"demo-it-it\" data-slug=\"demo-it-it\"><label class=\"form-check-label\" for=\"demo-it-it\">Demo<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"ebook\" id=\"ebook-it-it\" data-slug=\"ebook-it-it\"><label class=\"form-check-label\" for=\"ebook-it-it\">Ebook<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"infographic\" id=\"infographic-it-it\" data-slug=\"infographic-it-it\"><label class=\"form-check-label\" for=\"infographic-it-it\">Infographic<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"interactive\" id=\"interactive-it-it\" data-slug=\"interactive-it-it\"><label class=\"form-check-label\" for=\"interactive-it-it\">Interactive<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"practical guide\" id=\"practical-guide-it-it\" data-slug=\"practical-guide-it-it\"><label class=\"form-check-label\" for=\"practical-guide-it-it\">Practical guide<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"product overview\" id=\"product-overview-it-it\" data-slug=\"product-overview-it-it\"><label class=\"form-check-label\" for=\"product-overview-it-it\">Product overview<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"report\" id=\"report-it-it\" data-slug=\"report-it-it\"><label class=\"form-check-label\" for=\"report-it-it\">Report<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"success story\" id=\"success-story-it-it\" data-slug=\"success-story-it-it\"><label class=\"form-check-label\" for=\"success-story-it-it\">Success story<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"video\" id=\"video-it-it\" data-slug=\"video-it-it\"><label class=\"form-check-label\" for=\"video-it-it\">Video<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"web article\" id=\"web-article-it-it\" data-slug=\"web-article-it-it\"><label class=\"form-check-label\" for=\"web-article-it-it\">Web article<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"white paper\" id=\"white-paper-it-it\" data-slug=\"white-paper-it-it\"><label class=\"form-check-label\" for=\"white-paper-it-it\">White paper<\/label><\/div><\/div><\/div><\/div>\r\n            <div class=\"accordion-item\">\r\n                <div class=\"text-22 font-weight-bold\" id=\"heading-tax_sector\">\r\n                    <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-tax_sector\" aria-expanded=\"false\" aria-controls=\"collapse-tax_sector\">\r\n                        Settore\r\n                    <\/button>\r\n                <\/div>\r\n            <div id=\"collapse-tax_sector\" class=\"accordion-collapse collapse \" aria-labelledby=\"heading-tax_sector\">\r\n                <div class=\"accordion-body\"><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"financial\" id=\"financial-it-it\" data-slug=\"financial-it-it\"><label class=\"form-check-label\" for=\"financial-it-it\">Financial<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"healthcare\" id=\"healthcare-it-it\" data-slug=\"healthcare-it-it\"><label class=\"form-check-label\" for=\"healthcare-it-it\">Healthcare<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"industrial\" id=\"industrial-it-it\" data-slug=\"industrial-it-it\"><label class=\"form-check-label\" for=\"industrial-it-it\">Industrial<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"public\" id=\"public-it-it\" data-slug=\"public-it-it\"><label class=\"form-check-label\" for=\"public-it-it\">Public<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"retail\" id=\"retail-it-it\" data-slug=\"retail-it-it\"><label class=\"form-check-label\" for=\"retail-it-it\">Retail<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"technology\" id=\"technology-it-it\" data-slug=\"technology-it-it\"><label class=\"form-check-label\" for=\"technology-it-it\">Technology<\/label><\/div><\/div><\/div><\/div>\r\n            <div class=\"accordion-item\">\r\n                <div class=\"text-22 font-weight-bold\" id=\"heading-tax_capability_sitewide\">\r\n                    <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-tax_capability_sitewide\" aria-expanded=\"false\" aria-controls=\"collapse-tax_capability_sitewide\">\r\n                        Funzionalit\u00e0\r\n                    <\/button>\r\n                <\/div>\r\n            <div id=\"collapse-tax_capability_sitewide\" class=\"accordion-collapse collapse \" aria-labelledby=\"heading-tax_capability_sitewide\">\r\n                <div class=\"accordion-body\"><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"ai and automation\" id=\"ai-and-automation-it-it\" data-slug=\"ai-and-automation-it-it\"><label class=\"form-check-label\" for=\"ai-and-automation-it-it\">AI and automation<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"analytics and reporting\" id=\"analytics-and-reporting-it-it\" data-slug=\"analytics-and-reporting-it-it\"><label class=\"form-check-label\" for=\"analytics-and-reporting-it-it\">Analytics and reporting<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"cloud migration\" id=\"cloud-migration-it-it\" data-slug=\"cloud-migration-it-it\"><label class=\"form-check-label\" for=\"cloud-migration-it-it\">Cloud Migration<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"digitale\" id=\"digital-it-it\" data-slug=\"digital-it-it\"><label class=\"form-check-label\" for=\"digital-it-it\">Digitale<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"inbound\" id=\"inbound-it-it\" data-slug=\"inbound-it-it\"><label class=\"form-check-label\" for=\"inbound-it-it\">Inbound<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"integrazioni\" id=\"integrations-it-it\" data-slug=\"integrations-it-it\"><label class=\"form-check-label\" for=\"integrations-it-it\">Integrazioni<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"journey management\" id=\"journey-management-it-it\" data-slug=\"journey-management-it-it\"><label class=\"form-check-label\" for=\"journey-management-it-it\">Journey Management<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"outbound\" id=\"outbound-it-it\" data-slug=\"outbound-it-it\"><label class=\"form-check-label\" for=\"outbound-it-it\">Outbound<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"security and availability\" id=\"security-and-availability-it-it\" data-slug=\"security-and-availability-it-it\"><label class=\"form-check-label\" for=\"security-and-availability-it-it\">Security and availability<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"unified communications\" id=\"unified-communications-it-it\" data-slug=\"unified-communications-it-it\"><label class=\"form-check-label\" for=\"unified-communications-it-it\">Unified communications<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"voice\" id=\"voice-it-it\" data-slug=\"voice-it-it\"><label class=\"form-check-label\" for=\"voice-it-it\">Voice<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"wem\" id=\"wem-it-it\" data-slug=\"wem-it-it\"><label class=\"form-check-label\" for=\"wem-it-it\">WEM<\/label><\/div><\/div><\/div><\/div><\/div>\r\n        <div class=\"btn-container justify-content-center\">\r\n            <a href=\"#\" class=\"btn clear-btn btn-secondary small w-100 justify-content-center\">Cancella tutto<\/a>\r\n        <\/div><\/div><\/div><\/div><\/div><div class=\"resources-grid-main-col col-md-9 col-12 mt-lg-0 mt-1 mt-md-0\"><div class=\"resources-grid-main-container\"><div class=\"resources-grid-row grid-row row grid-col-3 gutter-small\"><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"0\" data-tags=\"resources,migliora la customer experience,improve customer experience,demo,financial,healthcare,industrial,public,retail,technology,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"demo\" data-tax_sector=\"financial|healthcare|industrial|public|retail|technology\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/genesys-cloud-agentic-virtual-agent-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Agentic_Virtual_Agent_Demo-video-thumbnail-824x528-1.png\" height=\"538\" width=\"824\" alt=\"Agentic virtual agent demo video thumbnail 824&#215;528\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud Agentic Virtual Agent Demo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"1\" data-tags=\"resources,migliora l'employee experience,improve employee experience,migliora la customer experience,improve customer experience,porta la tua tecnologia a un livello superiore,level up your technology,demo,video,ai and automation,digitale,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora l'employee experience|migliora la customer experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"demo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|digitale\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/genesys-cloud-ai-powered-experience-orchestration-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Demo-Video-EO.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464  demo video   eo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud AI-Powered Experience Orchestration Demo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"2\" data-tags=\"resources,migliora l'employee experience,improve employee experience,migliora la customer experience,improve customer experience,porta la tua tecnologia a un livello superiore,level up your technology,report,financial,healthcare,industrial,public,retail,technology,integrazioni,integrations,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora l'employee experience|migliora la customer experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"report\" data-tax_sector=\"financial|healthcare|industrial|public|retail|technology\" data-tax_capability_sitewide=\"integrazioni\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/the-total-economic-impact-of-cx-cloud-from-genesys-and-salesforce\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/824x528-Resource-Thumbnail.png\" height=\"528\" width=\"824\" alt=\"824&#215;528 resource thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Il Total Economic Impact di CX Cloud di Genesys e Salesforce<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"3\" data-tags=\"resources,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"report\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/ai-use-case-assessment-for-customer-service\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Landing-page-thumbnail_824x528-A-1-1.png\" height=\"528\" width=\"824\" alt=\"Landing page thumbnail 824x528 a (1)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Valutazione dei Casi d&#8217;Uso AI per il Customer Service<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"4\" data-tags=\"resources,porta la tua tecnologia a un livello superiore,level up your technology,report,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"report\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/select-the-most-fitting-approach-to-enable-conversational-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/824x528-Resource-landing-Page-Thumbnail-1-1.png\" height=\"528\" width=\"824\" alt=\"824&#215;528 resource landing page thumbnail (1)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Scegli l&#8217;Approccio Pi\u00f9 Adatto Per Abilitare l&#8217;AI Coversazionale<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"5\" data-tags=\"blog,migliora l'employee experience,improve employee experience,ai and automation,analytics and reporting,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora l'employee experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|analytics and reporting|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/how-ai-powered-tools-revolutionize-workforce-management\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_865574702-1260x720.jpeg\" height=\"720\" width=\"1260\" alt=\"Workforce engagement management, wem, employee engagement, contact center, ai, artificial intelligence\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Come gli strumenti basati su AI rivoluzionano il Workforce Management (WFM)<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"6\" data-tags=\"resources,migliora la customer experience,improve customer experience,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/pac-analyst-digital-sovereignty-report-sponsored-by-genesys-and-aws\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Ebook-Buyers-Guide-for-AI-and-CX.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail ebook buyers guide for ai and cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">PAC Analyst &#8211; Digital Sovereignty Report &#8211; Sponsored by Genesys and AWS<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"7\" data-tags=\"blog,migliora la customer experience,improve customer experience,ai and automation,cloud migration,digitale,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|cloud migration|digitale\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/ccaas-trends-how-ai-cloud-and-data-are-reshaping-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_773069933-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Trend CCaaS: come intelligenza artificiale, cloud e dati stanno ridefinendo la CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"8\" data-tags=\"resources,porta la tua tecnologia a un livello superiore,level up your technology,report,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"report\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/idc-marketscape-worldwide-conversational-ai-platforms-for-front-office-use-cases-vendor-assessment\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Landing-page-thumbnail_824x528-A.png\" height=\"528\" width=\"824\" alt=\"Landing page thumbnail 824x528 a\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">IDC MarketScape: Worldwide Conversational AI Platforms  for Front-Office Use Cases Vendor Assessment<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"9\" data-tags=\"blog,migliora la customer experience,improve customer experience,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/genesys-cloud-agent-copilot-deep-dive\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_356426088-1260x709.jpeg\" height=\"709\" width=\"1260\" alt=\"Genesys cloud, agent copilot, ai, contact center, agent assist\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud Agent Copilot in dettaglio<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"10\" data-tags=\"resources,migliora la customer experience,improve customer experience,porta la tua tecnologia a un livello superiore,level up your technology,demo,video,ai and automation,digitale,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"demo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|digitale\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/supervisor-copilot-and-virtual-supervisor-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Supervisor-Copilot-demo.png\" height=\"464\" width=\"820\" alt=\"820&#215;464 supervisor copilot demo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Supervisor Copilot e Virtual Supervisor Demo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"11\" data-tags=\"resources,migliora la customer experience,improve customer experience,porta la tua tecnologia a un livello superiore,level up your technology,demo,video,ai and automation,digitale,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"demo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|digitale\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/genesys-agent-copilot-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Agent-Copilot-Demo-Video_thumb.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 agent copilot demo video thumb\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Agent Copilot Demo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"12\" data-tags=\"resources,migliora la customer experience,improve customer experience,porta la tua tecnologia a un livello superiore,level up your technology,demo,video,ai and automation,digitale,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"demo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|digitale\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/genesys-cloud-virtual-agent-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Virtual-Agent-Demo-Video_thumb.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 virtual agent demo video thumb\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Virtual Agent Demo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"13\" data-tags=\"resources,migliora la customer experience,improve customer experience,porta la tua tecnologia a un livello superiore,level up your technology,demo,video,journey management,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"demo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/customer-journey-analytics\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-CJA-Demo-Video.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 cja demo video\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Customer Journey Analytics Demo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"14\" data-tags=\"resources,migliora la customer experience,improve customer experience,porta la tua tecnologia a un livello superiore,level up your technology,demo,video,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"demo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/genesys-cloud-ai-guides-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/823x480-Genesys-com-Thumbnail-AI-Guides-Demo.png\" height=\"480\" width=\"823\" alt=\"823&#215;480 genesys com thumbnail ai guides demo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud AI Guides Demo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"15\" data-tags=\"resources,migliora la customer experience,improve customer experience,ebook,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/ai-powered-experience-orchestration-playbook\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Thumbnail-The-AI-Powered-Orchestration-playbook-820x464-1.png\" height=\"464\" width=\"820\" alt=\"Thumbnail   the ai powered orchestration playbook 820&#215;464\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Il playbook sull&#8217;orchestrazione dell&#8217;esperienza tramite AI<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"16\" data-tags=\"blog,migliora la customer experience,improve customer experience,cloud migration,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/dos-and-donts-of-a-cloud-contact-center-migration\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1539618004-scaled-e1761060706802-1260x636.jpeg\" height=\"636\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cosa fare (e non fare) quando si migra al cloud contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"17\" data-tags=\"resources,grow your business,white paper,cloud migration,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/global-availability-with-genesys-cloud-a-technical-guide\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Global-Availability-Genesys-Cloud.jpg\" height=\"247\" width=\"440\" alt=\"Global availability genesys cloud\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Disponibilit\u00e0 globale con Genesys Cloud: Una guida tecnica<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"18\" data-tags=\"blog,migliora l'employee experience,improve employee experience,migliora la customer experience,improve customer experience,porta la tua tecnologia a un livello superiore,level up your technology,cloud migration,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora l'employee experience|migliora la customer experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/technical-considerations-of-moving-from-on-premises-to-cloud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_316504238-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Migrazione dall\u2019on-prem al cloud: i criteri da considerare<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"19\" data-tags=\"blog,migliora l'employee experience,improve employee experience,ai and automation,cloud migration,digitale,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora l'employee experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|cloud migration|digitale\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/4-cx-leadership-strategies-for-the-ai-era\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_493417756-1260x777.jpeg\" height=\"777\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">4 Strategie di Leadership CX per l'Era dell'AI<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"20\" data-tags=\"resources,report,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"report\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/idc-marketscape-worldwide-general-purpose-conversational-ai-platforms-vendor-assessment\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-Landing_IDC-MarketScape.png\" height=\"528\" width=\"824\" alt=\"Resource landing idc marketscape\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">IDC MarketScape: Worldwide General-Purpose Conversational AI Platforms Vendor Assessment<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"21\" data-tags=\"blog,migliora l'employee experience,improve employee experience,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora l'employee experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" 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text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/predictive-routing-demo\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-3.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Predictive routing demo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"41\" data-tags=\"resources,porta la tua tecnologia a un livello superiore,level up your technology,product overview,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/genesys-cloud-predictive-routing-product-overview\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-4.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 4\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud Predictive Routing: Panoramica sul prodotto<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"42\" data-tags=\"blog,migliora l'employee experience,improve employee experience,migliora la customer experience,improve customer experience,porta la tua tecnologia a un livello superiore,level up your technology,ai and automation,digitale,digital,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora l'employee experience|migliora la customer experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|digitale|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/the-levels-of-experience-orchestration\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Levels-of-Experience-Orchestration-blog-image-820-x-548.webp\" height=\"547\" width=\"820\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">I livelli di orchestrazione dell'esperienza<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"43\" data-tags=\"blog,migliora l'employee experience,improve employee experience,ai and automation,cloud migration,digitale,digital,journey management,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora l'employee experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|cloud migration|digitale|journey management|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/genesys-orchestrators-step-into-the-spotlight-of-experience-innovation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Orchestrators_blog_8192x5464-1260x840.png\" height=\"840\" width=\"1260\" alt=\"Genesys orchestrators blog 8192x5464\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Orchestrators: Riflettori sull'innovazione della CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"44\" data-tags=\"blog,migliora la customer experience,improve customer experience,financial,healthcare,industrial,public,retail,technology,ai and automation,cloud migration,digitale,digital,journey management,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"financial|healthcare|industrial|public|retail|technology\" data-tax_capability_sitewide=\"ai and automation|cloud migration|digitale|journey management|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/announcing-the-2025-genesys-customer-innovation-awards-finalists\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CIA4.jpg\" height=\"524\" width=\"820\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Annunciati i finalisti dei Genesys Customer Innovation Awards 2025<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"45\" data-tags=\"blog,migliora la customer experience,improve customer experience,digitale,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digitale\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/why-your-web-experience-might-be-failing-and-what-to-do-about-it\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1215415998-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Perch\u00e9 l'esperienza web che offri potrebbe fallire e... la soluzione<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"46\" data-tags=\"resources,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"report\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/customer-experience-in-the-age-of-ai\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La Customer Experience nell\u2019era dell\u2019AI<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"47\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/state-of-cx-europe\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource_Thmbnail_387x219@2x-1.png\" height=\"440\" width=\"776\" alt=\"Resource thmbnail 387x219@2x\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Lo Stato della Customer Experience Report: Europa<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"48\" data-tags=\"resources,porta la tua tecnologia a un livello superiore,level up your technology,product overview,integrazioni,integrations,array\" data-post-type=\"resources\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"integrazioni\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/unified-experience-from-genesys-and-servicenow\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Unified Experience di Genesys e ServiceNow: Presentazione del Prodotto<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"49\" data-tags=\"blog,migliora la customer experience,improve customer experience,digitale,digital,inbound,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digitale|inbound\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/effective-social-media-comment-management-a-guide-to-handling-negative-comments\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1207125504-scaled-e1747699719340-1260x830.jpeg\" height=\"830\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Gestione efficace dei commenti sui social media: una guida per gestire i commenti negativi<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"50\" data-tags=\"blog,migliora la customer experience,improve customer experience,ai and automation,integrazioni,integrations,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|integrazioni\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/genesys-salesforce-share-ai-insights-for-combining-empathy-and-efficiency\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1148884500-scaled-e1747415229878-1260x733.jpeg\" height=\"733\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys e Salesforce uniscono la loro esperienza nell'AI per combinare empatia ed efficienza<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"51\" data-tags=\"blog,porta la tua tecnologia a un livello superiore,level up your technology,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/agentic-ai-the-difference-between-leading-and-lagging-in-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/1280x720-Blog-Image-AI-Glow-Nimbus-Shade-1260x709.png\" height=\"709\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Agentic AI: La differenza tra leading e lagging nella CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"52\" data-tags=\"resources,migliora la customer experience,improve customer experience,porta la tua tecnologia a un livello superiore,level up your technology,demo,video,ai and automation,digitale,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"demo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|digitale\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/unified-experience-from-genesys-and-servicenow-demo\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-3.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Unified Experience di Genesys e ServiceNow Demo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"53\" data-tags=\"blog,migliora la customer experience,improve customer experience,financial,ai and automation,cloud migration,digitale,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"financial\" data-tax_capability_sitewide=\"ai and automation|cloud migration|digitale\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/the-competitive-advantage-of-bank-branches-in-the-digital-age\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_393365673-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"To create the best banking customer engagement, financial institutions should combine a mix of digital online banking with physical branches.\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Il vantaggio competitivo delle filiali bancarie nell'era digitale<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"54\" data-tags=\"resources,porta la tua tecnologia a un livello superiore,level up your technology,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/five-trendsetters-in-ai-innovation\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-4.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 4\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cinque innovatori dell&#8217;AI<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"55\" data-tags=\"blog,porta la tua tecnologia a un livello superiore,level up your technology,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/genesys-cloud-cx-4-delivering-more-ai-powered-experience-at-the-best-value\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GC-CX4_Blog-image_820x548-1.png\" height=\"548\" width=\"821\" alt=\"Genesys cloud cx 4, ai, customer experience, personalization\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud CX 4: Fornire l'esperienza pi\u00f9 avanzata basata sull'AI al miglior valore<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"56\" data-tags=\"blog,migliora l'employee experience,improve employee experience,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora l'employee experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/how-ai-and-automation-for-supervisors-can-boost-efficiency-and-employee-performance\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_226045535-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai, automation, artificial intelligence, ai copilot, supervisor copilot, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Come i Supervisori Possono Aumentare Efficienza e Prestazioni del Team Grazie ad AI e Automazione<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"57\" data-tags=\"resources,migliora la customer experience,improve customer experience,ebook,ai and automation,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/ebook-7-best-practices-for-customer-loyalty\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/7-best-practices-for-building-customer-loyalty_2024-thumbnail_IT-1260x974.jpg\" height=\"974\" width=\"1260\" alt=\"7 best practices for building customer loyalty 2024 thumbnail it\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Sette best practice per fidelizzare i clienti con l&#8217;AI.<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"58\" data-tags=\"blog,migliora la customer experience,improve customer experience,ai and automation,cloud migration,journey management,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|cloud migration|journey management|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/the-state-of-customer-experience-what-every-cx-professional-needs-to-know\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x547_1.png\" height=\"547\" width=\"820\" alt=\"Customer experience, cx, genesys, state of customer experience, ai, personalization\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Lo Stato della Customer Experience: Cosa ogni professionista CX deve sapere<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"59\" data-tags=\"blog,migliora la customer experience,improve customer experience,integrazioni,integrations,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"integrazioni\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/3-keys-to-delivering-unified-experiences-with-genesys-and-servicenow\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_666715368-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Servicenow, genesys, unified customer experience, unified employee experience, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">3 chiavi per offrire esperienze unificate con Genesys e ServiceNow<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"60\" data-tags=\"blog,migliora la customer experience,improve customer experience,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/the-growing-need-for-ethical-ai-in-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_592608749-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai ethics, ethical ai, customer experience, cx, artificial intelligence\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI etica nella Customer Experience: un'Esigenza Crescente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"61\" data-tags=\"blog,migliora l'employee experience,improve employee experience,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora l'employee experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/how-digital-workforce-management-improves-plans-and-forecasts\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/wem-remote-workforce-566x377.jpg\" height=\"377\" width=\"566\" alt=\"Remote workforce management\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">I quattro vantaggi di un moderno software di workforce management per i contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"62\" data-tags=\"blog,migliora la customer experience,improve customer experience,porta la tua tecnologia a un livello superiore,level up your technology,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/unleashing-the-power-of-customer-journey-orchestration\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_481114954-scaled-e1715285865878-1260x932.jpeg\" height=\"932\" width=\"1260\" alt=\"Customer journey orchestration, experience orchestration, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Liberare tutta la potenza dell&apos;orchestrazione del customer journey<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"63\" data-tags=\"blog,grow your business,ai and automation,cloud migration,array\" data-post-type=\"blog\" data-tax_contenttheme=\"grow your business\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/how-to-communicate-change-during-a-cx-transformation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Change-communication-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Change communication, cx transformation, contact center, change management\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Come Comunicare il Cambiamento Durante la Trasformazione della CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"64\" data-tags=\"blog,migliora la customer experience,improve customer experience,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/the-future-of-cx-how-ai-will-redefine-customer-experiences-in-2025\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_580791620-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai, virtual agent, agentic ai, generative ai, artificial intelligence, customer experience, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Il Futuro della CX: Come l'AI Ridefinir\u00e0 la Customer Experience nel 2025<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"65\" data-tags=\"blog,migliora la customer experience,improve customer experience,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/the-definitive-list-of-29-call-center-metrics-and-kpis\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CX-metrics_GettyImages-1319801196-1-1260x709.jpg\" height=\"709\" width=\"1260\" alt=\"Definitive contact center metrics\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La lista definitiva dei 29 KPI e metriche di call center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"66\" data-tags=\"blog,migliora la customer experience,improve customer experience,financial,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"financial\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/elevate-cx-in-financial-services-with-an-ai-platform\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CX-in-Financial-Services-BG-1260x896.jpeg\" height=\"896\" width=\"1260\" alt=\"Cx in financial services, ai, artificial intelligence, wem, ccaas\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">L'AI al Servizio della CX nel Settore Finanziario<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"67\" data-tags=\"blog,migliora la customer experience,improve customer experience,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/understanding-and-managing-ai-costs\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AI-Experience-tokens-1260x840.jpg\" height=\"840\" width=\"1260\" alt=\"Ai costs, customer experience, ai tokens, pricing structure, ai licenses\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Capire e Gestire i Costi dell'AI<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"68\" data-tags=\"blog,migliora la customer experience,improve customer experience,porta la tua tecnologia a un livello superiore,level up your technology,ai and automation,analytics and reporting,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|analytics and reporting|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/using-real-time-analytics-to-create-fluent-customer-interactions\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_165023705-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Real time analytics, experience orchestration, customer journey management, customer journey analytics\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Contact Center: Il ruolo chiave del software di analisi in tempo reale<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"69\" data-tags=\"blog,migliora la customer experience,improve customer experience,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/the-power-of-ai-in-customer-experience-goes-beyond-the-chatbot\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Beyond-the-chatbot-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai, customer experience, cx, chatbot, virtual agent\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">CX: Il Potenziale dell'AI va Oltre i Chatbot<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"70\" data-tags=\"blog,migliora la customer experience,improve customer experience,ai and automation,cloud migration,digitale,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|cloud migration|digitale\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/making-your-customer-service-experience-merry-and-bright-over-the-holidays\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Fai brillare la Customer Experience durante le feste<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"71\" data-tags=\"blog,migliora la customer experience,improve customer experience,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/proactive-service-using-ai-to-anticipate-customer-needs\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_816087729-1260x709.jpeg\" height=\"709\" width=\"1260\" alt=\"Ai service, personalization, customer experience, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Servizio Proattivo: Usare l'AI per Anticipare le Esigenze dei Clienti<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"72\" data-tags=\"blog,migliora la customer experience,improve customer experience,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/the-era-of-contact-center-ai-copilots\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_605166196-1260x835.jpeg\" height=\"835\" width=\"1260\" alt=\"Ai copilot, contact center copilot, agent copilot, artificial intelligence, personalization\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">L'era dei Copilot basati su AI<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"73\" data-tags=\"blog,migliora la customer experience,improve customer experience,ai and automation,cloud migration,digitale,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|cloud migration|digitale\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/virtual-call-centers-real-connections-in-an-ai-driven-world\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_353018669-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Virtual call center, virtual contact center, customer experience, cloud computing, ai\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Call Center Virtuali: Connessioni Reali in un Mondo Guidato dall'AI<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"74\" data-tags=\"blog,migliora la customer experience,improve customer experience,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/virtual-agents-breaking-free-from-the-limits-of-traditional-chatbots\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/virtual-agents-breaking-free-from-the-limits-of-traditional-chatbots.jpg\" height=\"464\" width=\"820\" alt=\"Virtual agents breaking free from the limits of traditional chatbots\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Agenti virtuali: Superare i limiti dei chatbot tradizionali<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"75\" data-tags=\"blog,migliora la customer experience,improve customer experience,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/want-to-jump-start-your-cx-adopt-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_875504797-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai, artificial intelligence, ai adoption, customer experience, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Vuoi rinnovare la tua CX? Usa l'intelligenza artificiale<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"76\" data-tags=\"blog,porta la tua tecnologia a un livello superiore,level up your technology,cloud migration,array\" data-post-type=\"blog\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/whats-sabotaging-your-cloud-contact-center-implementation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_854022551-1260x706.jpeg\" height=\"706\" width=\"1260\" alt=\"Cloud contact center, cloud migration, customer experience\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Come far decollare il tuo cloud contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"77\" data-tags=\"blog,migliora la customer experience,improve customer experience,ai and automation,digitale,digital,integrazioni,integrations,voice,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|digitale|integrazioni|voice\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/what-inclusive-design-can-teach-us-about-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_899642592-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Inclusive design, accessibility, ai, customer experience, bots\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Gli insegnamenti della progettazione inclusiva fronte CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"78\" data-tags=\"blog,migliora la customer experience,improve customer experience,ai and automation,digitale,digital,inbound,outbound,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|digitale|inbound|outbound\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/how-cloud-based-dialers-for-contact-centers-drive-efficiency\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_482171364-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Cloud based dialer, outbound contact center, cx, cloud\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Pi\u00f9 efficienza con i dialer per cloud contact center <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"79\" data-tags=\"blog,migliora la customer experience,improve customer experience,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/ai-copilots-boost-agent-performance-and-maximize-roi\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_509345401-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai, contact center agents, ai copilots\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Usare i Copilot per aumentare le prestazioni degli agenti e ottenere un ROI migliore<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"80\" data-tags=\"blog,migliora la customer experience,improve customer experience,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/are-humans-the-missing-link-in-your-ai-strategy\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_801546126-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai strategy, artificial intelligence, chatbot, customer experience, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Il successo dell'AI passa dall'intelligenza collettiva<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"81\" data-tags=\"resources,migliora la customer experience,improve customer experience,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/contact-center-buyers-guide\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2026-Buyers-guide-for-AI-and-CX_EB_EN-1-1260x891.jpg\" height=\"891\" width=\"1260\" alt=\"2026 buyer\u2019s guide for ai and cx eb en 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Guida all&#8217;acquisto per l&#8217;AI e la CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"82\" data-tags=\"resources,porta la tua tecnologia a un livello superiore,level up your technology,product overview,unified communications,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"unified communications|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/product-overview-cx-cloud-from-genesys-and-salesforce\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Product-Overview-Genesys-SFDC-thumb.png\" height=\"480\" width=\"880\" alt=\"Product overview   genesys  sfdc thumb\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">CX Cloud: la soluzione congiunta di Genesys e Salesforce<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"83\" data-tags=\"blog,migliora la customer experience,improve customer experience,porta la tua tecnologia a un livello superiore,level up your technology,integrazioni,integrations,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"integrazioni\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/now-available-cx-cloud-from-genesys-and-salesforce\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_502954240-scaled-e1702318984381-1260x740.jpeg\" height=\"740\" width=\"1260\" alt=\"Integration data system technology concept. hand pressing virtual button.\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">CX Cloud di Genesys e Salesforce \u00e8 disponibile<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div 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flex-nowrap\"><h3 class=\"h6 resource-title\">Gli orizzonti della Customer Experience<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"85\" data-tags=\"resources,migliora la customer experience,improve customer experience,porta la tua tecnologia a un livello superiore,level up your technology,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/three-ways-to-level-up-your-it-operations\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/three-ways-to-level-up-your-IT-operations-Featured-Image.png\" height=\"340\" width=\"440\" alt=\"Three ways to level up your it operations featured image\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Tre strade per il progresso delle attivit\u00e0 IT<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"86\" data-tags=\"resources,migliora l'employee experience,improve employee experience,ebook,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora l'employee experience\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/employee-engagement-antidote-to-business-volatility\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/employee-engagment-Featured-Image-Italian.png\" height=\"240\" width=\"440\" alt=\"Employee engagment featured image italian\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Employee Engagement: Antidoto alla Volatilit\u00e0 del Business<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"87\" data-tags=\"resources,porta la tua tecnologia a un livello superiore,level up your technology,ebook,cloud migration,array\" data-post-type=\"resources\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/evolve-from-legacy-tech-to-the-cloud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/evolve-to-cloud-IT-featured-image.png\" height=\"240\" width=\"440\" alt=\"Evolve to cloud it featured image\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Avanzare dalle tecnologie legacy al cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"88\" data-tags=\"resources,migliora l'employee experience,improve employee experience,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora l'employee experience\" data-tax_content_type=\"report\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/human-values-report-the-operating-system-for-a-high-performing-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/human-values-report.png\" height=\"240\" width=\"440\" alt=\"Human values report\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Human Values Report: Il sistema operativo per un contact center dalle prestazioni elevate<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"89\" data-tags=\"resources,migliora l'employee experience,improve employee experience,porta la tua tecnologia a un livello superiore,level up your technology,wem\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora l'employee experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/supercharge-your-cx-workforce-with-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Supercharge-your-CX-workforce-with-AI-1.png\" height=\"480\" width=\"880\" alt=\"Supercharge your cx workforce with ai (1)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Dai energia al tuo personale della CX con l\u2019AI<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"90\" data-tags=\"resources,migliora la customer experience,improve customer experience,ebook,success story,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"ebook|success story\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/five-ways-leading-brands-use-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Five-ways-leading-brands-use-AI_preview-IT-IT.png\" height=\"816\" width=\"1054\" alt=\"Five ways leading brands use ai preview it it\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cinque modi in cui i brand leader usano l\u2019AI<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"91\" data-tags=\"resources,migliora la customer experience,improve customer experience,demo,video,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"demo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/get-to-know-genesys-cloud-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/genesys-cloud-cx-featured-iamge.png\" height=\"240\" width=\"440\" alt=\"Genesys cloud cx featured iamge\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Conosci Genesys Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"92\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/customer-service-best-practice-ebook\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Featured-Image-Customer-Service-Best-Practices-Italian.png\" height=\"240\" width=\"440\" alt=\"Featured image customer service best practices   italian\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Best Practice per il Customer Service<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"93\" data-tags=\"resources,migliora la customer experience,improve customer experience,ebook,success story,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"ebook|success story\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/generative-ai-101\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/italian-generative-ai-featured-image-updated-1260x709.png\" height=\"709\" width=\"1260\" alt=\"Italian generative ai featured image updated\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Per partire: Fondamenti di AI Generativa<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"94\" data-tags=\"resources,porta la tua tecnologia a un livello superiore,level up your technology,ebook,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/best-practices-increase-revenue-with-predictive-engagement\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/FR-State-of-CX-2023-copy-1-Recovered.png\" height=\"240\" width=\"440\" alt=\"Fr   state of cx 2023 copy (1) recovered\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Best practices: Increase revenue with predictive engagement<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"95\" data-tags=\"resources,migliora la customer experience,improve customer experience,ebook,cloud migration,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/migration-kit-make-your-move-to-the-cloud-now\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/dfsdfges.png\" height=\"240\" width=\"440\" alt=\"Dfsdfges\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Le quattro fasi di preparazione all\u2019evoluzione della CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"96\" data-tags=\"resources,migliora la customer experience,improve customer experience,porta la tua tecnologia a un livello superiore,level up your technology,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/five-trendsetters-in-cx-innovation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/cinque-innovatori-della-cx.png\" height=\"240\" width=\"440\" alt=\"Cinque innovatori della cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cinque Innovatori della Customer Experience<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"97\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/explore-how-generative-can-ai-be-used-to-improve-customer-service-and-support\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Webpage-Report-Cover-630x500-px-10.png\" height=\"500\" width=\"630\" alt=\"Webpage report cover 630&#215;500 px 10\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Scopri in che modo l&#8217;intelligenza artificiale generativa pu\u00f2 essere utilizzata per migliorare il customer service e il supporto<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"98\" data-tags=\"resources,migliora la customer experience,improve customer experience,interactive,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"interactive\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/top-cx-trends\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">I principali trend della CX per il 2025 e oltre<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"99\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/work-automation-and-task-routing\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Untitled-4-Recovered-Recovered-Recovered-Recovered-Recovered-Recovered-Recovered-Recovered-Recovered-Recovered-Recovered-Recovered-Recovered.png\" height=\"340\" width=\"440\" alt=\"Untitled 4 recovered recovered recovered recovered recovered recovered recovered recovered recovered recovered recovered recovered recovered\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Automazione del lavoro e routing delle attivit\u00e0<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"100\" data-tags=\"resources,migliora la customer experience,improve customer experience,report,white paper,financial,healthcare,industrial,public,retail,technology,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"report|white paper\" data-tax_sector=\"financial|healthcare|industrial|public|retail|technology\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/state-of-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/state-of-cx-2025-hero-book.png\" height=\"399\" width=\"624\" alt=\"State of cx 2025 hero book\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Ricerca Lo Stato della Customer Experience | Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"101\" data-tags=\"resources,porta la tua tecnologia a un livello superiore,level up your technology,report,ai and automation,journey management,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"report\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|journey management|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/the-forrester-wave-contact-center-as-a-service\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-LP-Thumbnail-image-824x528-1.png\" height=\"697\" width=\"1230\" alt=\"Resource lp   thumbnail image 824&#215;528\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">The Forrester Wave Contact Center As A Service<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"102\" data-tags=\"resources,report,retail,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"report\" data-tax_sector=\"retail\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/the-digital-customer-how-are-retailers-using-data-ai-and-automation-to-optimise-customer-service-journeys-in-the-omnichannel-era\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Retail-Systems-Italian-Featured-Image.png\" height=\"340\" width=\"440\" alt=\"Retail systems italian featured image\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">IL CLIENTE DIGITALE: Come gli operatori retail stanno utilizzando dati, intelligenza artificiale e automazione per ottimizzare i customer service journey nell\u2019era omnicanzale?<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"103\" data-tags=\"resources,migliora la customer experience,improve customer experience,practical guide,voice,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"practical guide\" data-tax_sector=\"\" data-tax_capability_sitewide=\"voice\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/practical-guide-to-voice-in-the-modern-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/PRACTICAL-GUIDE-TO-VOICE-IN-THE-MODERN-CONTACT-CENTRE-featured-image.png\" height=\"340\" width=\"440\" alt=\"Practical guide to voice in the modern contact centre featured image\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Guida pratica alla voce nel contact center moderno<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"104\" data-tags=\"resources,migliora la customer experience,improve customer experience,ebook,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/increase-your-cx-effectiveness-with-conversational-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/conversational-ai-IT-featured-Image.png\" height=\"340\" width=\"440\" alt=\"Conversational ai it featured image\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Aumenta l\u2019efficacia della CX grazie all\u2019AI conversazionale<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"105\" data-tags=\"resources,migliora la customer experience,improve customer experience,report,financial,ai and automation,analytics and reporting,digitale,digital,unified communications,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"report\" data-tax_sector=\"financial\" data-tax_capability_sitewide=\"ai and automation|analytics and reporting|digitale|unified communications\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/challenge-of-customer-centric-banking\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ft-banking-asset-IT-featured-image.png\" height=\"240\" width=\"440\" alt=\"Ft banking asset it featured image\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">White paper FT Longitude: La sfida del \u2018cliente al centro\u2019 nelle banche<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"106\" data-tags=\"article,web article\" data-post-type=\"article\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/article\/genesys-cloud-cx-article-it\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Picture1-14.png\" height=\"407\" width=\"727\" alt=\"Picture1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud\u2122 ti offre la scalabilit\u00e0 e la flessibilit\u00e0 di cui hai bisogno grazie alla CX Componibile<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"107\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/pointillist-cco-on-demand-demo\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-3.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Pointillist CCO On-Demand Demo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"108\" data-tags=\"resources,migliora la customer experience,improve customer experience,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/cx-and-the-future-of-work\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured-image-V16-1.png\" height=\"240\" width=\"440\" alt=\"Featured image v16\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">MIT report: La Customer Experience e il futuro del lavoro<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"109\" data-tags=\"resources,porta la tua tecnologia a un livello superiore,level up your technology,security and availability\" data-post-type=\"resources\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"security and availability\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/evaluating-security-for-cloud-platforms\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Evaluatin-Security-for-cloud-Platforms-Featured-Image.png\" height=\"240\" width=\"440\" alt=\"Evaluatin security for cloud platforms featured image\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Valutare la sicurezza per le piattaforme cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"110\" data-tags=\"resources,migliora la customer experience,improve customer experience,ebook,journey management,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/7-customer-journeys-every-business-should-measure-and-optimize\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Featured-Image-7-Customer-Steps-IT-240x440-1.png\" height=\"240\" width=\"440\" alt=\"Featured image 7 customer steps it 240&#215;440\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">7 customer journey che ogni azienda dovrebbe misurare e ottimizzare<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"111\" data-tags=\"resources,migliora la customer experience,improve customer experience,ebook,analytics and reporting,journey management,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"analytics and reporting|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/elevate-cx-with-journey-management\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Image-123-V3.png\" height=\"240\" width=\"440\" alt=\"Image 123 v3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Ottimizza la CX con il journey management<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"112\" data-tags=\"resources,migliora la customer experience,improve customer experience,ebook,financial,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"ebook\" data-tax_sector=\"financial\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/how-insurance-companies-are-winning-at-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Image-123-V4.png\" height=\"240\" width=\"440\" alt=\"Image 123 v4\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Come le compagnie assicurative stanno vincendo la partita della Customer Experience<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"113\" data-tags=\"resources,porta la tua tecnologia a un livello superiore,level up your technology,cloud migration\" data-post-type=\"resources\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/plan-your-cloud-migration-roadmap\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Untitled-design-Max-Quality-6-1-566x318.jpg\" height=\"318\" width=\"566\" alt=\"Untitled design max quality (6)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Definisci il tuo piano di migrazione al cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"114\" data-tags=\"resources,migliora la customer experience,improve customer experience,ebook,journey management,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/5-steps-to-get-started-with-journey-orchestration\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Untitled-1-Recovered.png\" height=\"240\" width=\"440\" alt=\"Untitled 1 recovered\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cinque fasi per iniziare con l\u2019orchestrazione del journey<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"115\" data-tags=\"resources,migliora la customer experience,improve customer experience,ebook,analytics and reporting,journey management,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"analytics and reporting|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/improve-cx-and-contact-center-performance-with-customer-journeys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Untitled-design-Max-Quality.jpg\" height=\"240\" width=\"440\" alt=\"Untitled design max quality\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Migliora la CX e le prestazioni del contact center grazie ai customer journey<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"116\" data-tags=\"resources,ebook,ai and automation,security and availability,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|security and availability\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/four-megatrends-that-could-threaten-your-contact-center-security\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Untitled-design-Max-Quality-2022-07-05T100010.320-566x266.jpg\" height=\"266\" width=\"566\" alt=\"Untitled design max quality   2022 07 05t100010.320\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Quattro megatrend che potrebbero mettere a rischio la sicurezza del tuo contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"117\" data-tags=\"resources,migliora la customer experience,improve customer experience,practical guide,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"practical guide\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/building-a-better-business-case-for-cx-transformation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Untitled-design-Max-Quality-2022-06-08T113506.871-566x266.jpg\" height=\"266\" width=\"566\" alt=\"Untitled design max quality   2022 06 08t113506.871\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Costruire il business case giusto per la trasformazione della CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"118\" data-tags=\"resources,migliora la customer experience,improve customer experience,ebook,analytics and reporting,journey management,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"analytics and reporting|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/eight-ways-you-can-optimize-your-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Untitled-design-Max-Quality-2022-06-08T110126.621-566x266.jpg\" height=\"266\" width=\"566\" alt=\"Untitled design max quality   2022 06 08t110126.621\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Otto modi per ottimizzare il tuo contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"119\" data-tags=\"resources,migliora la customer experience,improve customer experience,ebook,journey management,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/the-ultimate-guide-to-contact-center-optimization\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Untitled-design-Max-Quality-2022-04-04T115837.310.jpg\" height=\"240\" width=\"440\" alt=\"Untitled design max quality   2022 04 04t115837.310\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La guida definitiva all\u2019ottimizzazione del contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"120\" data-tags=\"resources,porta la tua tecnologia a un livello superiore,level up your technology,ai and automation,digitale,digital\" data-post-type=\"resources\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|digitale\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/digital-engagement-best-practices\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Capture-10-566x266.jpg\" height=\"266\" width=\"566\" alt=\"Capture\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Best practice per il digital engagement<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"121\" data-tags=\"resources,migliora la customer experience,improve customer experience,retail\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"\" data-tax_sector=\"retail\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/state-of-customer-experience-in-retail\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Untitled-design-Max-Quality-2022-03-29T130559.023.jpg\" height=\"240\" width=\"440\" alt=\"Untitled design max quality   2022 03 29t130559.023\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Lo stato della Customer Experience nel settore retail<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"122\" data-tags=\"resources,migliora la customer experience,improve customer experience,financial\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"\" data-tax_sector=\"financial\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/state-of-customer-experience-in-financial-services\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Untitled-design-Max-Quality-2022-03-29T125615.024.jpg\" height=\"240\" width=\"440\" alt=\"Untitled design max quality   2022 03 29t125615.024\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Lo stato della Customer Experience nel settore servizi finanziari<\/h3><\/div><div 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text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Gli enti pubblici devono passare al self-service basato sui risultati<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"124\" data-tags=\"resources,migliora la customer experience,improve customer experience,ebook,financial,digitale,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"ebook\" data-tax_sector=\"financial\" data-tax_capability_sitewide=\"digitale\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/the-five-phases-to-accelerate-digital-engagement-in-banking\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/IT-Featured-Image-V1.png\" height=\"240\" width=\"440\" alt=\"It featured image v1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Le cinque fasi per accelerare il digital engagement nel settore bancario<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"125\" data-tags=\"resources,practical guide,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"practical guide\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/guide-to-building-a-sustainable-future-workplace-for-bpos\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/BPO-Asset-Featured-image.png\" height=\"240\" width=\"440\" alt=\"Bpo asset featured image\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Come garantire un ambiente professionale di nuova generazione ai BPO: una guida pratica<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"126\" data-tags=\"resources,migliora l'employee experience,improve employee experience,migliora la customer experience,improve customer experience,product overview,technology,array\" 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not-loaded-item post-type-resources\" data-index=\"127\" data-tags=\"resources,porta la tua tecnologia a un livello superiore,level up your technology,ebook,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/human-connection-power-possibility-ai-ebook\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Untitled-design-Max-Quality-2022-02-11T120242.964-566x318.jpg\" height=\"318\" width=\"566\" alt=\"Untitled design max quality   2022 02 11t120242.964\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Valorizzare i rapporti umani con l&#8217;intelligenza artificiale<\/h3><\/div><div 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11t085729.230\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Customer engagement digitale: guida all&#8217;acquisto 2021<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"129\" data-tags=\"article,migliora la customer experience,improve customer experience,web article\" data-post-type=\"article\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"web article\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/article\/data-blends-online-in-store-shopping-experiences\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-Thumbnail-GettyImages-1288860091.jpg\" height=\"293\" width=\"440\" alt=\"Resource thumbnail gettyimages 1288860091\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Usa i dati per combinare i journey di acquisto online e in negozio<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"130\" data-tags=\"article,migliora la customer experience,improve customer experience,web article,financial\" data-post-type=\"article\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"web article\" data-tax_sector=\"financial\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/article\/mining-the-micro-and-macro-level-data-in-banking\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Untitled-1-Recovered-V4.png\" height=\"240\" width=\"440\" alt=\"Untitled 1 recovered v4\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Estrarre e utilizzare i dati macro e micro in ambito bancario<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"131\" data-tags=\"article,migliora l'employee experience,improve employee experience,web article,public,wem\" data-post-type=\"article\" data-tax_contenttheme=\"migliora l'employee experience\" data-tax_content_type=\"web article\" data-tax_sector=\"public\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/article\/government-agencies-get-creative-with-workforce-engagement\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Untitled-1-Recovered-V5.png\" height=\"240\" width=\"440\" alt=\"Untitled 1 recovered v5\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Una PA pi\u00f9 creativa ed efficiente coinvolgendo al meglio le risorse<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"132\" data-tags=\"article,migliora l'employee experience,improve employee experience,web article,healthcare,wem\" data-post-type=\"article\" data-tax_contenttheme=\"migliora l'employee experience\" data-tax_content_type=\"web article\" data-tax_sector=\"healthcare\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/article\/contact-center-workforce-quality-management\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Untitled-1-Recovered-V13.png\" height=\"240\" width=\"440\" alt=\"Untitled 1 recovered v13\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Gestire al meglio la qualit\u00e0 coinvolgendo le risorse di contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"133\" data-tags=\"article,web article,retail,wem\" data-post-type=\"article\" data-tax_contenttheme=\"\" data-tax_content_type=\"web article\" data-tax_sector=\"retail\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/article\/four-tips-retain-contact-center-agents\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GettyImages-175138654-scaled-1-566x377.jpg\" height=\"377\" width=\"566\" alt=\"Gettyimages 175138654 scaled\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Retail: quattro consigli per fidelizzare gli agenti grazie al workforce engagement<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"134\" data-tags=\"article,migliora la customer experience,improve customer experience,web article,financial\" data-post-type=\"article\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"web article\" data-tax_sector=\"financial\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/article\/state-of-cx-financial-services\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Financial-article-metadata\u2014image-1280x720-1-264x144-1.jpg\" height=\"144\" width=\"264\" alt=\"Financial article metadata image 1280&#215;720 1 264&#215;144\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Lo stato della Customer Experience: Tre indicazioni per la CX nei servizi finanziari<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"135\" data-tags=\"article,migliora la customer experience,improve customer experience,web article,retail\" data-post-type=\"article\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"web article\" data-tax_sector=\"retail\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/article\/the-state-of-customer-experience-three-insights-for-retail\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Retail-article-metadata\u2014image-1280x720-1-264x144-1.jpg\" height=\"144\" width=\"264\" alt=\"Retail article metadata image 1280&#215;720 1 264&#215;144\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Lo stato della Customer Experience: Tre indicazioni per il retail<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"136\" data-tags=\"article,migliora la customer experience,improve customer experience,web article,healthcare\" data-post-type=\"article\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"web article\" data-tax_sector=\"healthcare\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" 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vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/digital-workforce-2\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/betflagbody-x1100-566x292.jpg\" height=\"292\" width=\"566\" alt=\"Woman on laptop at a table smiling\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Coinvolgi i dipendenti con empatia<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"138\" data-tags=\"resources,migliora l'employee experience,improve employee experience,practical guide,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora l'employee experience\" data-tax_content_type=\"practical guide\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/a-practical-guide-to-modern-workforce-engagement\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GettyImages-982401864-566x377.jpg\" height=\"377\" width=\"566\" alt=\"Colleagues working together at desk in office\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Guida pratica all&#8217;engagement del team di lavoro di nuova generazione<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"139\" data-tags=\"resources,migliora la customer experience,improve customer experience,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"report\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/state-of-cx-report\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/state_of_cx440.png\" height=\"235\" width=\"440\" alt=\"State of cx440\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Report sullo stato della CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"140\" data-tags=\"resources,practical guide,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"practical guide\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/practical-guide-workforce-planning\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GettyImages-1284041437-566x377.jpg\" height=\"377\" width=\"566\" alt=\"Smiling young indian guy watching webinar on laptop, wearing headset and eyeglasses\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Guida pratica a una pianificazione del team di lavoro di nuova generazione<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"141\" data-tags=\"resources,migliora la customer experience,improve customer experience,porta la tua tecnologia a un livello superiore,level up your technology,report,retail,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"report\" data-tax_sector=\"retail\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/big-ideas-for-retail-nine-key-cx-trends\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Capture-7-566x440.jpg\" height=\"440\" width=\"566\" alt=\"Capture\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Grandi idee per il settore retail: 9 trend chiave della CX &#8211; Una riflessione<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"142\" data-tags=\"resources,migliora la customer experience,improve customer experience,practical guide,digitale,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"practical guide\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digitale\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/practical-guide-to-messaging-apps\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Untitled-1-Recovered-V11.png\" height=\"240\" width=\"440\" alt=\"Untitled 1 recovered v11\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">practical guide to web messaging<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"143\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/connect-without-compromise\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Untitled-1-Recovered-V12.png\" height=\"240\" width=\"440\" alt=\"Untitled 1 recovered v12\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Revision of: Connettiti senza compromessi<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"144\" data-tags=\"resources,migliora la customer experience,improve customer experience,ebook,digitale,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digitale\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/the-five-phases-of-digital-engagement\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured-image-V3.png\" height=\"240\" width=\"440\" alt=\"Featured image v3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Le cinque fasi del digital engagament<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"145\" data-tags=\"resources,migliora la customer experience,improve customer experience,practical guide,digitale,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"practical guide\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digitale\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/practical-guide-to-mastering-bots\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured-image-V4.png\" height=\"240\" width=\"440\" alt=\"Featured image v4\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Una guida pratica al governo dei bot<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"146\" data-tags=\"resources,migliora la customer experience,improve customer experience,porta la tua tecnologia a un livello superiore,level up your technology,financial\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"\" data-tax_sector=\"financial\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/eight-considerations-for-exceptional-customer-engagement\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Italian-thumbnail-1-566x311.png\" height=\"311\" width=\"566\" alt=\"Italian thumbnail 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Customer Engagement: la strada giusta per grandi risultati<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"147\" data-tags=\"resources,migliora la customer experience,improve customer experience,practical guide,digitale,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"practical guide\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digitale\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/practical-guide-to-web-messaging\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured-image-V5.png\" height=\"240\" width=\"440\" alt=\"Featured image v5\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Guida pratica alla messaggistica Web<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"148\" data-tags=\"article,migliora la customer experience,improve customer experience,financial,digitale,digital,web article\" data-post-type=\"article\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"\" data-tax_sector=\"financial\" data-tax_capability_sitewide=\"digitale\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/article\/banking-and-bots\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured-image-V6.png\" height=\"240\" width=\"440\" alt=\"Featured image v6\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Banche e bot<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"149\" data-tags=\"resources,porta la tua tecnologia a un livello superiore,level up your technology,ebook,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/genesys-prescriptive-migration-the-art-of-simplified-migration-with-proven-roi\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured-image-V8.png\" height=\"240\" width=\"440\" alt=\"Featured image v8\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Migrazione prescrittiva di Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"150\" data-tags=\"resources,migliora la customer experience,improve customer experience,ebook,digitale,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digitale\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/five-steps-to-master-digital-customer-engagement\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured-image-V9.png\" height=\"240\" width=\"440\" alt=\"Featured image v9\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cinque passi per guidare il Customer Engagement digitale<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"151\" data-tags=\"resources,migliora la customer experience,improve customer experience,porta la tua tecnologia a un livello superiore,level up your technology,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"report\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/bfsi-in-the-age-of-the-connected-customer\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Italian-Thumbnail-2-566x311.png\" height=\"311\" width=\"566\" alt=\"Italian thumbnail 2\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Banche e assicurazioni nell\u2019era del cliente sempre connesso &#8211; una riflessione<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"152\" data-tags=\"resources,migliora l'employee experience,improve employee experience,wem\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora l'employee experience\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/millennials-in-your-workforce\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured-image-V10.png\" height=\"240\" width=\"440\" alt=\"Featured image v10\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Millennial nei contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"153\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/the-three-customer-service-megatrends-in-2021-post-pandemic-customer-service-excellence\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Untitled-design-Max-Quality-26-566x311.jpg\" height=\"311\" width=\"566\" alt=\"Untitled design max quality (26)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">I tre megatrend del customer service nel 2021: eccellenza del servizio clienti post pandemia<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"154\" data-tags=\"resources,migliora l'employee experience,improve employee experience,porta la tua tecnologia a un livello superiore,level up your technology,practical guide,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora l'employee experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"practical guide\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/a-practical-guide-to-contact-centre-change-management\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/managing_change_in_CC440.png\" height=\"237\" width=\"440\" alt=\"Managing change in cc440\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Una guida pratica alla gestione del cambiamento nel contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"155\" data-tags=\"resources,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"report\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/predicts-2021-crm-customer-service-and-support\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Gartner_CRM_440.png\" height=\"228\" width=\"440\" alt=\"Gartner crm 440\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Previsioni 2021: Customer Service e Supporto<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"156\" data-tags=\"article,migliora l'employee experience,improve employee experience,web article,wem\" data-post-type=\"article\" data-tax_contenttheme=\"migliora l'employee experience\" data-tax_content_type=\"web article\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/article\/planning-managing-and-empowering-your-digital-workforce\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/wem-remote-workforce-566x377.jpg\" height=\"377\" width=\"566\" alt=\"Remote workforce management\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Pianificare, gestire e potenziare la tua forza lavoro digitale<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"157\" data-tags=\"article,migliora la customer experience,improve customer experience,web article,digitale,digital\" data-post-type=\"article\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"web article\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digitale\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/article\/seven-ways-to-deliver-leading-digital-customer-service\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Seven-ways-to-deliver-leading-digital-customer-service-566x377.jpg\" height=\"377\" width=\"566\" alt=\"Seven ways to deliver leading digital customer service\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">7 modi per offrire un customer service digitale da primato<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"158\" data-tags=\"article,migliora la customer experience,improve customer experience,web article,ai and automation\" data-post-type=\"article\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"web article\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/article\/10-ways-ai-improves-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Web-ART-thumbnails-The-10-kinds-of-AI-for-customer-experience-724x406-1-566x317.jpg\" height=\"317\" width=\"566\" alt=\"Web art thumbnails the 10 kinds of ai for customer experience 724&#215;406\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">10 modi in cui l&#8217;AI migliora la Customer Experience<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"159\" data-tags=\"article,porta la tua tecnologia a un livello superiore,level up your technology,web article\" data-post-type=\"article\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"web article\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/article\/6-reasons-why-genesys-cloud-is-the-platform-you-want\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Six-reasons-why-Genesys-Cloud-is-the-platform-you-want-sm-1.jpg\" height=\"164\" width=\"264\" alt=\"Six reasons why genesys cloud is the platform you want sm\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">6 motivi per cui Genesys Cloud \u00e8 la piattaforma che fa per te<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"160\" data-tags=\"article,migliora l'employee experience,improve employee experience,web article,ai and automation,wem\" data-post-type=\"article\" data-tax_contenttheme=\"migliora l'employee experience\" data-tax_content_type=\"web article\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/article\/three-employee-experience-benefits-of-ai-technology\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Web-ART-thumbnails-Three-employee-experience-benefits-of-AI-technology-724x406-1-566x317.jpg\" height=\"317\" width=\"566\" alt=\"Web art thumbnails three employee experience benefits of ai technology 724&#215;406\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">3 benefici della tecnologia AI per la Employee Experience<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container 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resource-title\">Three ways bots improve customer experience<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"162\" data-tags=\"resources,migliora la customer experience,improve customer experience,digitale,digital\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digitale\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/the-ultimate-checklist-for-chat-solutions-3\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Your-ultimate-chat-solution-checklist-CL-resource_center-IT.png\" height=\"240\" 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href=\"https:\/\/www.genesys.com\/it-it\/article\/journey-mapping-chart-the-moments-that-matter-most\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured-image-V13.png\" height=\"240\" width=\"440\" alt=\"Featured image v13\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Journey mapping \u2014 chart the moments that matter most<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"164\" data-tags=\"resources,porta la tua tecnologia a un livello superiore,level up your technology,ai and automation,analytics and reporting,digitale,digital,wem\" data-post-type=\"resources\" data-tax_contenttheme=\"porta la tua tecnologia a un livello 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data-tax_contenttheme=\"migliora l'employee experience|migliora la customer experience\" data-tax_content_type=\"report\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/how-to-deliver-customer-experience-in-the-2020s\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/myc_report_feb440.png\" height=\"285\" width=\"440\" alt=\"Myc report feb440\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Come offrire Customer Experience negli anni 2020<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"170\" 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class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"171\" data-tags=\"resources,migliora la customer experience,improve customer experience,practical guide,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"practical guide\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/how-to-turn-your-contact-centre-agents-into-cx-heroes\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Thumbnail-3.png\" height=\"240\" width=\"440\" alt=\"Thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 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Guadagni Soldi. 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flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">10 temi caldi per la CX nel settore telco<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"178\" data-tags=\"resources,migliora la customer experience,improve customer experience\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/customer-service-best-practices\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CXHeroes-Customer-Service-Best-Practices-EB-resource_center-IT.png\" 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col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"183\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/not-all-cloud-contact-center-vendors-can-deliver-true-omnichannel-service\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2e50cdfa-not-all-contact-center-tech-is-cloud-ready-vc-sidebar-en.jpg\" height=\"440\" width=\"800\" alt=\"Not all contact center tech is cloud ready vc sidebar en\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Non tutti i vendor di cloud contact center riescono a offrire un vero servizio omnicanale<\/h3><\/div><div class=\"card-footer text-end\"><div 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src=\"https:\/\/www.genesys.com\/media\/593d4057-593d4057-bankers-guide-seamless-omnichannel-customer-experience-eb-resourcethumbnail-en.jpg\" height=\"240\" width=\"440\" alt=\"593d4057 bankers guide seamless omnichannel customer experience eb resourcethumbnail en\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Una guida per una Customer Experience Omnicanale Sempre Costante nel Settore Bancario<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"186\" data-tags=\"resources,report,financial,ai and automation,inbound,outbound,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"report\" data-tax_sector=\"financial\" 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col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"187\" data-tags=\"resources,migliora la customer experience,improve customer experience,porta la tua tecnologia a un livello superiore,level up your technology,web article,white paper,financial,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"web article|white paper\" data-tax_sector=\"financial\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/how-financial-services-use-artificial-intelligence-for-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AI-CX-whitepaper-566x323.jpg\" height=\"323\" width=\"566\" alt=\"Ai &#038; cx whitepaper\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 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data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/the-essential-guide-to-contact-centre-modernisation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/9dff52f5-la-guida-essenziale-alla-modernizzazione-del-contact-center-566x311.jpg\" height=\"311\" width=\"566\" alt=\"La guida essenziale alla modernizzazione del contact center\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La guida essenziale alla modernizzazione del contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 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src=\"https:\/\/www.genesys.com\/media\/d579d06c-criteri_per_consolidare_la_tecnologia_di_call_center-566x311.jpg\" height=\"311\" width=\"566\" alt=\"Criteri per consolidare la tecnologia di call center\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Criteri per consolidare la tecnologia di call center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"192\" data-tags=\"resources,inbound,outbound,wem\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"inbound|outbound|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" 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data-tax_sector=\"technology\" data-tax_capability_sitewide=\"integrazioni\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/3-ragioni-per-cui-devi-costruire-un-ecosistema-e-non-un-fragile-frankenstack\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/9381abd1-882c34a5-admin-ajax.jpg\" height=\"239\" width=\"440\" alt=\"882c34a5 admin ajax\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">3 ragioni per cui devi costruire un ecosistema e non un fragile \u201cfrankenstack\u201d<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"194\" data-tags=\"resources,report,ai and automation,inbound,outbound,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"report|report\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|ai and automation|inbound|inbound|outbound|outbound|wem|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/guidare-la-convergenza-tra-marketing-e-cx-con-una-tecnologia-moderna-riflettori-sul-settore-retail-ed-ecommerce\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/d26f3bec-drive-marketing-and-cx-convergence-with-modern-technology-a-focus-on-the-retail-industry-resource-thumbnail-3d-en.png\" height=\"240\" width=\"440\" alt=\"Drive marketing and cx convergence with modern technology a focus on the retail industry resource thumbnail 3d en\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Guidare la Convergenza tra Marketing e CX con una Tecnologia Moderna: Riflettori sul settore Retail ed eCommerce<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"195\" data-tags=\"resources,grow your business,report,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business\" data-tax_content_type=\"report\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/sei-passi-da-compiere-subito-se-stai-pensando-di-aggiornare-il-tuo-contact-center-retail\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/375b05b0-6_passi_da_compiere_subito-566x311.jpg\" height=\"311\" width=\"566\" alt=\"6 passi da compiere subito se stai pensando di aggiornare il tuo contact center retail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Sei passi da compiere subito se stai pensando di aggiornare il tuo contact center retail<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"196\" data-tags=\"resources,ai and automation,analytics and reporting,digitale,digital,inbound\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|analytics and reporting|digitale|inbound\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/cinque-ragioni-per-cui-il-cliente-di-domani-non-comprera-dal-retailer-di-oggi\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/db56d31e-4bd97661-admin-ajax-1.jpg\" height=\"240\" width=\"440\" alt=\"4bd97661 admin ajax 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cinque ragioni per cui il cliente di domani non comprer\u00e0 dal retailer di oggi<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"197\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/five-trend-tecnologici-che-ridefiniscono-la-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/19905193-19905193-5-tech-trends-redefining-the-customer-experience-eb-nurture_offer-resource_center-it_1.jpg\" height=\"240\" width=\"440\" alt=\"19905193 5 tech trends redefining the customer experience eb nurture offer resource center it 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">5 Trend Tecnologici Che Ridefiniscono la Customer Experience<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"198\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/omnicanalita-una-scelta-obbligata\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/3c816f90-3c816f90-omnichannel-is-no-longer-optional-nurture_offer-resource_center-it.jpg\" height=\"240\" width=\"440\" alt=\"3c816f90 omnichannel is no longer optional nurture offer resource center it\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Omnicanalit\u00e0? Una scelta obbligata<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"199\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/engaging-customers-in-an-ultra-connected-era\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/1102244b-1102244b-engage-with-customers-in-an-ultra-connected-era-eb-resource_center-it.jpg\" height=\"240\" width=\"440\" alt=\"1102244b engage with customers in an ultra connected era eb resource center it\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Coinvolgere i Clienti in un\u2019Era Ultra Connessa<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"200\" data-tags=\"resources,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"report\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/the-total-cost-of-ownership-of-cloud-and-premise-based-contact-center-platforms\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/4392723d-4392723d-ovum-tco-cloud-resourcethumbnail.jpg\" height=\"240\" width=\"440\" alt=\"4392723d ovum tco cloud resourcethumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Ovum: Il Costo Totale di Possesso delle Piattaforme di Contact Center Cloud e On Premise<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"201\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/keeping-pace-with-the-modern-customer\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/f4e2bc5d-f4e2bc5d-keeping-pace-with-the-modern-customer-eb-resource_center-it.jpg\" height=\"240\" width=\"440\" alt=\"F4e2bc5d keeping pace with the modern customer eb resource center it\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Stare al Passo con il Cliente Moderno<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"202\" data-tags=\"resources,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"report\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/forrester-report-increase-customer-service-agility-with-cloud-contact-centers\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ed5ec399-ed5ec399-thumb_mash_forrester-cloud-wp-resource_center.jpg\" height=\"310\" width=\"556\" alt=\"Ed5ec399 thumb mash forrester cloud wp resource center\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Pi\u00f9 Agilit\u00e0 per il Customer Service grazie ai Cloud Contact Center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"203\" data-tags=\"resources,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/purecloud-competitive-advantages\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/9e78ed95-9e78ed95-purecloud-competitive-advantages-wp-nurture_offer-resource_center-it.jpg\" height=\"240\" width=\"440\" alt=\"9e78ed95 purecloud competitive advantages wp nurture offer resource center it\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">I Vantaggi Competitivi di Genesys Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"204\" data-tags=\"resources,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"report\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service-north-america\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/e8b5392e-e8b5392e-gartner-mq-for-ccaas-resourcethumbnail-en.jpg\" height=\"240\" width=\"440\" alt=\"E8b5392e gartner mq for ccaas resourcethumbnail en\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Gartner Magic Quadrant for Contact Center as a Service, North America<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"205\" data-tags=\"resources,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"report\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/are-you-delivering-an-exceptional-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/14484070-14484070-thumb_mash_frost-sullivan-are-you-delivering-best-cx-eb-resource_center-en_1.jpg\" height=\"310\" width=\"556\" alt=\"14484070 thumb mash frost sullivan are you delivering best cx eb resource center en 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Stai Offrendo una Customer Experience Eccezionale?<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"206\" data-tags=\"resources,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"report\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/forrester-report-2017-customer-service-trends-operations-become-smarter-and-more-strategic\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/78540d52-78540d52-forrester-2017-cs-trends-resource_center-en.png\" height=\"240\" width=\"440\" alt=\"78540d52 forrester 2017 cs trends resource center en\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Forrester Report 2017 Customer Service Trend: Pi\u00f9 Intelligenza e Strategia per Le Attivit\u00e0 Operative<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"207\" data-tags=\"resources,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/redesigning-the-customer-experience-around-the-internet-of-things\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/17326255-17326255-fs-mash-redesigning-cx-around-iot-rp-resource-center-it.jpg\" height=\"310\" width=\"556\" alt=\"17326255 fs mash redesigning cx around iot rp resource center it\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Ridisegnare la Customer Experience attorno all&#8217;Internet of Things<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><div class=\"no-results-container not-active align-items-center justify-content-center flex-column text-center py-4\"><p class=\"h4 no-result-msg\">Nessun risultato trovato.<\/p><p><span class=\"error-msg\">Prova una combinazione diversa di filtri e termini.<\/span><\/p><\/div><div class=\"load-more-container text-center mt-3\"><a href=\"#\" class=\"btn btn-secondary small load-more-btn\">Mostra pi\u00f9 risorse<\/a><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-offset-2&#8243;][vc_column_text css=&#8221;&#8221;] Risorse Raggiungi pi\u00f9 velocemente i tuoi obiettivi di customer experience con articoli, guide, video e strumenti gratuiti. [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1746567899712{margin-bottom: 2rem !important;}&#8221;] Risorse disponibili [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;resource-row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1746567938312{margin-bottom: 2rem !important;}&#8221;] Tutte le risorse [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-109314","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/pages\/109314","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/comments?post=109314"}],"version-history":[{"count":8,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/pages\/109314\/revisions"}],"predecessor-version":[{"id":592994,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/pages\/109314\/revisions\/592994"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/media?parent=109314"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}