{"id":109314,"date":"2018-11-08T09:16:39","date_gmt":"2018-11-08T17:16:39","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=109314"},"modified":"2025-09-10T22:00:00","modified_gmt":"2025-09-11T05:00:00","slug":"resources","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/it-it\/resources","title":{"rendered":"Risorse"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-offset-2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 style=\"text-align: center;\">Risorse<\/h1>\n<p style=\"text-align: center;\">Raggiungi pi\u00f9 velocemente i tuoi obiettivi di customer experience con articoli, guide, video e strumenti gratuiti.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1746567899712{margin-bottom: 2rem !important;}&#8221;]<\/p>\n<h2 class=\"h4\">Risorse disponibili<\/h2>\n<p>[\/vc_column_text]<div class=\"resources-grid featured-only\" data-display=\"12\"><div class=\"featured-container\"><div class=\"featured-grid-row grid-row row grid-col-4 gutter-small\"><div class=\"grid-item card-col col-lg-3 col-md-4 col-xs-6 col-12 item-image featured-item post-type-resources\" data-index=\"0\" data-tags=\"resources,migliora la customer experience,improve customer experience,practical guide,ai and automation,integrazioni,integrations,journey management,security and availability,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"practical guide\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|integrazioni|journey management|security and availability\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/the-cx-playbook-for-the-agentic-era\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/824x528-Resource-Thumbnail-1.png\" height=\"1025\" width=\"1600\" alt=\"824&#215;528 resource thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Il Playbook CX per l&#8217;Era Agentica<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-lg-3 col-md-4 col-xs-6 col-12 item-image featured-item post-type-resources\" data-index=\"1\" data-tags=\"resources,migliora la customer experience,improve customer experience,demo,financial,healthcare,industrial,public,retail,technology,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"demo\" data-tax_sector=\"financial|healthcare|industrial|public|retail|technology\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/genesys-cloud-agentic-virtual-agent-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Agentic_Virtual_Agent_Demo-video-thumbnail-824x528-1.png\" height=\"538\" width=\"824\" alt=\"Agentic virtual agent demo video thumbnail 824&#215;528\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud Agentic Virtual Agent Demo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-lg-3 col-md-4 col-xs-6 col-12 item-image featured-item post-type-resources\" data-index=\"2\" data-tags=\"resources,migliora l'employee experience,improve employee experience,migliora la customer experience,improve customer experience,porta la tua tecnologia a un livello superiore,level up your technology,report,financial,healthcare,industrial,public,retail,technology,integrazioni,integrations,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora l'employee experience|migliora la customer experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"report\" data-tax_sector=\"financial|healthcare|industrial|public|retail|technology\" data-tax_capability_sitewide=\"integrazioni\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/the-total-economic-impact-of-cx-cloud-from-genesys-and-salesforce\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/824x528-Resource-Thumbnail.png\" height=\"528\" width=\"824\" alt=\"824&#215;528 resource thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Il Total Economic Impact di CX Cloud di Genesys e Salesforce<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-lg-3 col-md-4 col-xs-6 col-12 item-image featured-item post-type-resources\" data-index=\"3\" data-tags=\"resources,migliora la customer experience,improve customer experience,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/pac-analyst-digital-sovereignty-report-sponsored-by-genesys-and-aws\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Ebook-Buyers-Guide-for-AI-and-CX.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail ebook buyers guide for ai and cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">PAC Analyst &#8211; Digital Sovereignty Report &#8211; Sponsored by Genesys and AWS<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;resource-row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1746567938312{margin-bottom: 2rem !important;}&#8221;]<\/p>\n<h2 class=\"h4\">Tutte le risorse<\/h2>\n<p>[\/vc_column_text]<div class=\"resources-grid has-filters\" data-display=\"12\"><div class=\"resources-grid-container\"><div class=\"resources-main-row row\"><div class=\"resources-grid-filters-col col-md-3 col-12\"><div class=\"filters-container d-lg-block d-md-flex d-block flex-wrap text-end\"><button class=\"badge bgc-lgray border-0 collapsed d-md-none font-weight-regular mb-1 p-1 rounded-1 text-16\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobileFilter\" aria-expanded=\"false\" aria-controls=\"mobileFilter\"><i class=\"fa-kit fa-filter\"><\/i> Filter<\/button> <div id=\"mobileFilter\" class=\"grid-filter-container collapse d-md-block text-start\"><div class=\"grid-filter\"><div class=\"filter-item filter-search col-12 px-0\"><div class=\"form-floating\"><input type=\"text\" class=\"text-16 form-control grid-filter-input grid-search\" placeholder=\"Ricerca\" id=\"filter_search\">\r\n            <label for=\"filter_search\">Ricerca<\/label><\/div><\/div><div class=\"accordion mt-1\" id=\"filter-accordion\">\r\n            <div class=\"accordion-item\">\r\n                <div class=\"text-22 font-weight-bold\" id=\"heading-tax_contenttheme\">\r\n                    <button class=\"accordion-button rounded shadow-none \" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-tax_contenttheme\" aria-expanded=\"true\" aria-controls=\"collapse-tax_contenttheme\">\r\n                        Argomento\r\n                    <\/button>\r\n                <\/div>\r\n            <div id=\"collapse-tax_contenttheme\" class=\"accordion-collapse collapse show\" aria-labelledby=\"heading-tax_contenttheme\">\r\n                <div class=\"accordion-body\"><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"migliora la customer experience\" id=\"improve-customer-experience-it-it\" data-slug=\"improve-customer-experience-it-it\"><label class=\"form-check-label\" for=\"improve-customer-experience-it-it\">Migliora la Customer Experience<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"migliora l'employee experience\" id=\"improve-employee-experience-it-it\" data-slug=\"improve-employee-experience-it-it\"><label class=\"form-check-label\" for=\"improve-employee-experience-it-it\">Migliora l'Employee Experience<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"porta la tua tecnologia a un livello superiore\" id=\"level-up-your-technology-it-it\" data-slug=\"level-up-your-technology-it-it\"><label class=\"form-check-label\" for=\"level-up-your-technology-it-it\">Porta la tua tecnologia a un livello superiore<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"grow your business\" id=\"grow-your-business-it-it\" data-slug=\"grow-your-business-it-it\"><label class=\"form-check-label\" for=\"grow-your-business-it-it\">Grow your business<\/label><\/div><\/div><\/div><\/div>\r\n            <div class=\"accordion-item\">\r\n                <div class=\"text-22 font-weight-bold\" id=\"heading-tax_content_type\">\r\n                    <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-tax_content_type\" aria-expanded=\"false\" aria-controls=\"collapse-tax_content_type\">\r\n                        Tipo di Contenuto\r\n                    <\/button>\r\n                <\/div>\r\n            <div id=\"collapse-tax_content_type\" class=\"accordion-collapse collapse \" aria-labelledby=\"heading-tax_content_type\">\r\n                <div class=\"accordion-body\"><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"blog\" id=\"blog-it-it\" data-slug=\"blog-it-it\"><label class=\"form-check-label\" for=\"blog-it-it\">Blog<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"demo\" id=\"demo-it-it\" data-slug=\"demo-it-it\"><label class=\"form-check-label\" for=\"demo-it-it\">Demo<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"ebook\" id=\"ebook-it-it\" data-slug=\"ebook-it-it\"><label class=\"form-check-label\" for=\"ebook-it-it\">Ebook<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"infographic\" id=\"infographic-it-it\" data-slug=\"infographic-it-it\"><label class=\"form-check-label\" for=\"infographic-it-it\">Infographic<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"interactive\" id=\"interactive-it-it\" data-slug=\"interactive-it-it\"><label class=\"form-check-label\" for=\"interactive-it-it\">Interactive<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"practical guide\" id=\"practical-guide-it-it\" data-slug=\"practical-guide-it-it\"><label class=\"form-check-label\" for=\"practical-guide-it-it\">Practical guide<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"product overview\" id=\"product-overview-it-it\" data-slug=\"product-overview-it-it\"><label class=\"form-check-label\" for=\"product-overview-it-it\">Product overview<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"report\" id=\"report-it-it\" data-slug=\"report-it-it\"><label class=\"form-check-label\" for=\"report-it-it\">Report<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"success story\" id=\"success-story-it-it\" data-slug=\"success-story-it-it\"><label class=\"form-check-label\" for=\"success-story-it-it\">Success story<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"video\" id=\"video-it-it\" data-slug=\"video-it-it\"><label class=\"form-check-label\" for=\"video-it-it\">Video<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"web article\" id=\"web-article-it-it\" data-slug=\"web-article-it-it\"><label class=\"form-check-label\" for=\"web-article-it-it\">Web article<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"white paper\" id=\"white-paper-it-it\" data-slug=\"white-paper-it-it\"><label class=\"form-check-label\" for=\"white-paper-it-it\">White paper<\/label><\/div><\/div><\/div><\/div>\r\n            <div class=\"accordion-item\">\r\n                <div class=\"text-22 font-weight-bold\" id=\"heading-tax_sector\">\r\n                    <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-tax_sector\" aria-expanded=\"false\" aria-controls=\"collapse-tax_sector\">\r\n                        Settore\r\n                    <\/button>\r\n                <\/div>\r\n            <div id=\"collapse-tax_sector\" class=\"accordion-collapse collapse \" aria-labelledby=\"heading-tax_sector\">\r\n                <div class=\"accordion-body\"><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"financial\" id=\"financial-it-it\" data-slug=\"financial-it-it\"><label class=\"form-check-label\" for=\"financial-it-it\">Financial<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"healthcare\" id=\"healthcare-it-it\" data-slug=\"healthcare-it-it\"><label class=\"form-check-label\" for=\"healthcare-it-it\">Healthcare<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"industrial\" id=\"industrial-it-it\" data-slug=\"industrial-it-it\"><label class=\"form-check-label\" for=\"industrial-it-it\">Industrial<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"public\" id=\"public-it-it\" data-slug=\"public-it-it\"><label class=\"form-check-label\" for=\"public-it-it\">Public<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"retail\" id=\"retail-it-it\" data-slug=\"retail-it-it\"><label class=\"form-check-label\" for=\"retail-it-it\">Retail<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"technology\" id=\"technology-it-it\" data-slug=\"technology-it-it\"><label class=\"form-check-label\" for=\"technology-it-it\">Technology<\/label><\/div><\/div><\/div><\/div>\r\n            <div class=\"accordion-item\">\r\n                <div class=\"text-22 font-weight-bold\" id=\"heading-tax_capability_sitewide\">\r\n                    <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-tax_capability_sitewide\" aria-expanded=\"false\" aria-controls=\"collapse-tax_capability_sitewide\">\r\n                        Funzionalit\u00e0\r\n                    <\/button>\r\n                <\/div>\r\n            <div id=\"collapse-tax_capability_sitewide\" class=\"accordion-collapse collapse \" aria-labelledby=\"heading-tax_capability_sitewide\">\r\n                <div class=\"accordion-body\"><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"ai and automation\" id=\"ai-and-automation-it-it\" data-slug=\"ai-and-automation-it-it\"><label class=\"form-check-label\" for=\"ai-and-automation-it-it\">AI and automation<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"analytics and reporting\" id=\"analytics-and-reporting-it-it\" data-slug=\"analytics-and-reporting-it-it\"><label class=\"form-check-label\" for=\"analytics-and-reporting-it-it\">Analytics and reporting<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"cloud migration\" id=\"cloud-migration-it-it\" data-slug=\"cloud-migration-it-it\"><label class=\"form-check-label\" for=\"cloud-migration-it-it\">Cloud Migration<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"digitale\" id=\"digital-it-it\" data-slug=\"digital-it-it\"><label class=\"form-check-label\" for=\"digital-it-it\">Digitale<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"inbound\" id=\"inbound-it-it\" data-slug=\"inbound-it-it\"><label class=\"form-check-label\" for=\"inbound-it-it\">Inbound<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"integrazioni\" id=\"integrations-it-it\" data-slug=\"integrations-it-it\"><label class=\"form-check-label\" for=\"integrations-it-it\">Integrazioni<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"journey management\" id=\"journey-management-it-it\" data-slug=\"journey-management-it-it\"><label class=\"form-check-label\" for=\"journey-management-it-it\">Journey Management<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"outbound\" id=\"outbound-it-it\" data-slug=\"outbound-it-it\"><label class=\"form-check-label\" for=\"outbound-it-it\">Outbound<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"security and availability\" id=\"security-and-availability-it-it\" data-slug=\"security-and-availability-it-it\"><label class=\"form-check-label\" for=\"security-and-availability-it-it\">Security and availability<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"unified communications\" id=\"unified-communications-it-it\" data-slug=\"unified-communications-it-it\"><label class=\"form-check-label\" for=\"unified-communications-it-it\">Unified communications<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"voice\" id=\"voice-it-it\" data-slug=\"voice-it-it\"><label class=\"form-check-label\" for=\"voice-it-it\">Voice<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"wem\" id=\"wem-it-it\" data-slug=\"wem-it-it\"><label class=\"form-check-label\" for=\"wem-it-it\">WEM<\/label><\/div><\/div><\/div><\/div><\/div>\r\n        <div class=\"btn-container justify-content-center\">\r\n            <a href=\"#\" class=\"btn clear-btn btn-secondary small w-100 justify-content-center\">Cancella tutto<\/a>\r\n        <\/div><\/div><\/div><\/div><\/div><div class=\"resources-grid-main-col col-md-9 col-12 mt-lg-0 mt-1 mt-md-0\"><div class=\"resources-grid-main-container\"><div class=\"resources-grid-row grid-row row grid-col-3 gutter-small\"><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"0\" data-tags=\"blog,migliora la customer experience,improve customer experience,financial,healthcare,industrial,public,retail,technology,ai and automation,analytics and reporting,integrazioni,integrations,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"financial|healthcare|industrial|public|retail|technology\" data-tax_capability_sitewide=\"ai and automation|analytics and reporting|integrazioni\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/genesys-named-a-leader-in-the-2026-gartner-magic-quadranttm-for-ccaas-12-years-running\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/output.auto-9-1.jpg\" height=\"533\" width=\"800\" alt=\"Output.auto (9)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys nominata Leader nel CCaaS da Gartner per 12 anni<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"1\" data-tags=\"blog,migliora l'employee experience,improve employee experience,financial,healthcare,industrial,public,retail,technology,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora l'employee experience\" data-tax_content_type=\"blog\" data-tax_sector=\"financial|healthcare|industrial|public|retail|technology\" data-tax_capability_sitewide=\"ai and automation|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/ai-is-changing-the-cx-operating-model-is-your-workforce-ready\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ai-use-cases-blog.jpg\" height=\"533\" width=\"800\" alt=\"Ai workforce blog\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">L'AI sta trasformando il modello operativo della CX. Il tuo team \u00e8 pronto? | Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"2\" data-tags=\"resources,migliora l'employee experience,improve employee experience,migliora la customer experience,improve customer experience,porta la tua tecnologia a un livello superiore,level up your technology,report,ai and automation,analytics and reporting,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora l'employee experience|migliora la customer experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"report\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|analytics and reporting\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/idc-marketscape-worldwide-conversational-intelligence-and-analytics-software-vendor-assessment\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/482x273_AppFoundry-Bulletin.png\" height=\"273\" width=\"482\" alt=\"482x273 appfoundry bulletin\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">IDC MarketScape Worldwide Conversational Intelligence and Analytics Software Vendor Assessment<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"3\" data-tags=\"blog,migliora la customer experience,improve customer experience,financial,healthcare,industrial,public,retail,technology,ai and automation,analytics and reporting,journey management,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"financial|healthcare|industrial|public|retail|technology\" data-tax_capability_sitewide=\"ai and automation|analytics and reporting|journey management|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/conversational-intelligence-is-becoming-the-engine-for-action\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys_Persona_Priority_Bailey_AdobeStock_1148884500-1260x664.jpeg\" height=\"664\" width=\"1260\" alt=\"Tablet, creative woman and hands with communication, research or reading news for publishing in startup office. digital technology, manager and planning business project, review and problem solving\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La conversational intelligence sta diventando il motore dell&#8217;azione<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"4\" data-tags=\"blog,porta la tua tecnologia a un livello superiore,level up your technology,financial,healthcare,industrial,public,retail,technology,ai and automation,analytics and reporting,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"blog\" data-tax_sector=\"financial|healthcare|industrial|public|retail|technology\" data-tax_capability_sitewide=\"ai and automation|analytics and reporting|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/most-ai-projects-struggle-to-deliver-value-heres-the-roadmap-to-fix-that\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Screenshot-2026-09-30-115938.png\" height=\"505\" width=\"967\" alt=\"Screenshot 2026 09 30 115938\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Come creare casi d'uso dell'AI che offrano un vero ROI <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"5\" data-tags=\"blog,grow your business,financial,healthcare,industrial,public,retail,technology,ai and automation,journey management,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"grow your business\" data-tax_content_type=\"blog\" data-tax_sector=\"financial|healthcare|industrial|public|retail|technology\" data-tax_capability_sitewide=\"ai and automation|journey management|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/great-cx-leaders-learn-at-every-opportunity\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Ferrari-blog-hero-1-1260x789.jpg\" height=\"789\" width=\"1260\" alt=\"Ferrari blog hero 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">I grandi leader della CX sfruttano ogni occasione per imparare | Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"6\" data-tags=\"blog,porta la tua tecnologia a un livello superiore,level up your technology,financial,healthcare,industrial,public,retail,technology,ai and automation,integrazioni,integrations,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"blog\" data-tax_sector=\"financial|healthcare|industrial|public|retail|technology\" data-tax_capability_sitewide=\"ai and automation|integrazioni|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/why-whatsapp-isnt-just-a-channel-its-a-new-way-to-engage\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/output.auto_.png\" height=\"450\" width=\"800\" alt=\"Output.auto\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">WhatsApp su Genesys Cloud: Customer Engagement alimentato dall'AI<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"7\" data-tags=\"resources,porta la tua tecnologia a un livello superiore,level up your technology,practical guide,financial,healthcare,industrial,public,retail,technology,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"practical guide\" data-tax_sector=\"financial|healthcare|industrial|public|retail|technology\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/the-enterprise-cx-platform-evaluation-guide\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-thumbnail-Cautious-Titan-Evaluation-Guide.png\" height=\"464\" width=\"820\" alt=\"Resource thumbnail cautious titan evaluation guide\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La guida alla valutazione delle piattaforme CX aziendali<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"8\" data-tags=\"blog,migliora la customer experience,improve customer experience,financial,healthcare,industrial,public,retail,technology,ai and automation,analytics and reporting,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"financial|healthcare|industrial|public|retail|technology\" data-tax_capability_sitewide=\"ai and automation|analytics and reporting|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/from-automation-to-orchestration-how-experience-leaders-are-leveling-up-with-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Level-Up-hero-image-option-1-1260x665.webp\" height=\"665\" width=\"1260\" alt=\"Level up hero image   option 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Come i finalisti 2026 del Genesys Level Up stanno trasformando la CX con l'AI<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"9\" data-tags=\"resources,porta la tua tecnologia a un livello superiore,level up your technology,ai and automation\" data-post-type=\"resources\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/leading-the-way-in-customer-experience-with-ai\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">All&#8217;avanguardia nella Customer Experience grazie all&#8217;AI<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"10\" data-tags=\"blog,migliora la customer experience,improve customer experience,financial,healthcare,industrial,public,retail,technology,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"financial|healthcare|industrial|public|retail|technology\" data-tax_capability_sitewide=\"ai and automation|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/what-high-performing-experience-leaders-have-in-common\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Experience-Orchestration-blog-hero-image.jpg\" height=\"293\" width=\"440\" alt=\"Experience orchestration blog hero image\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cosa accomuna i migliori leader dell'esperienza<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"11\" data-tags=\"blog,porta la tua tecnologia a un livello superiore,level up your technology,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/why-agentic-ai-demands-a-platform-not-another-point-solution\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/output.auto-1.jpg\" height=\"533\" width=\"800\" alt=\"Output.auto (1)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Perch\u00e9 l'AI agentica richiede una piattaforma, non una soluzione puntuale<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"12\" data-tags=\"blog,migliora la customer experience,improve customer experience,ai and automation,cloud migration,digitale,digital,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|cloud migration|digitale|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/the-customer-has-changed-cx-must-catch-up\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Coffee_AdobeStock_403199946-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Il cliente \u00e8 cambiato. La CX deve adattarsi. <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"13\" data-tags=\"blog,migliora la customer experience,improve customer experience,ai and automation,analytics and reporting,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|analytics and reporting|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/why-cx-measurement-needs-to-evolve\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/cxoverview.jpg\" height=\"600\" width=\"900\" alt=\"Cx measurement\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Perch\u00e9 la misurazione della CX deve evolversi<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"14\" data-tags=\"resources,migliora la customer experience,improve customer experience,practical guide,ai and automation,integrazioni,integrations,journey management,security and availability,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"practical guide\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|integrazioni|journey management|security and availability\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/the-cx-playbook-for-the-agentic-era\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/824x528-Resource-Thumbnail-1-1260x807.png\" height=\"807\" width=\"1260\" alt=\"824&#215;528 resource thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Il Playbook CX per l&#8217;Era Agentica<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"15\" data-tags=\"resources,porta la tua tecnologia a un livello superiore,level up your technology,practical guide,array\" data-post-type=\"resources\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"practical guide\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/practical-guide-to-creating-a-contact-center-rfp\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Practical-guide-to-creating-a-contact-center-RFP-thumbnail-strings.png\" height=\"464\" width=\"820\" alt=\"Practical guide to creating a contact center rfp thumbnail strings\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Guida pratica alla redazione di una RFP per contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"16\" data-tags=\"blog,migliora la customer experience,improve customer experience,ai and automation,analytics and reporting,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|analytics and reporting|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/5-brands-using-ai-to-scale-efficiency-without-sacrificing-experience-quality\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/output.auto-3-1.jpg\" height=\"534\" width=\"800\" alt=\"Output.auto (3)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">5 brand che utilizzano l'AI per introdurre efficienza senza sacrificare la Customer Experience<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"17\" data-tags=\"resources,porta la tua tecnologia a un livello superiore,level up your technology,product overview,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/genesys-cloud-copilot-overview\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumbnail-copilot-overview.jpg\" height=\"464\" width=\"820\" alt=\"Resource thumbnail copilot overview\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Panoramica su Genesys Cloud Copilot<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"18\" data-tags=\"blog,migliora l'employee experience,improve employee experience,ai and automation,journey management,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora l'employee experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|journey management|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/empowering-teams-and-elevating-experiences-a-cx-leaders-view-on-employee-engagement\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/output.auto-1-1.jpg\" height=\"450\" width=\"800\" alt=\"Output.auto (1)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Abilitare i team per elevare la CX | Gli insight di Beneva sulla leadership<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"19\" data-tags=\"article,migliora la customer experience,improve customer experience,web article,ai and automation,analytics and reporting\" data-post-type=\"article\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"web article\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|analytics and reporting\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/article\/scalability-and-flexibility-ccaas-for-growing-businesses\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/output.auto-11.jpg\" height=\"422\" width=\"800\" alt=\"Output.auto (11)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Scalabilit\u00e0 e flessibilit\u00e0: CCaaS per aziende in crescita<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"20\" data-tags=\"resources,migliora la customer experience,improve customer experience,demo,financial,healthcare,industrial,public,retail,technology,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"demo\" data-tax_sector=\"financial|healthcare|industrial|public|retail|technology\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/genesys-cloud-agentic-virtual-agent-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Agentic_Virtual_Agent_Demo-video-thumbnail-824x528-1.png\" height=\"538\" width=\"824\" alt=\"Agentic virtual agent demo video thumbnail 824&#215;528\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud Agentic Virtual Agent Demo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"21\" data-tags=\"blog,migliora la customer experience,improve customer experience,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/the-new-rules-of-cx-leadership-in-an-ai-powered-world\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/MaestroAdobeStock_1798912305-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Le nuove regole della leadership CX in un mondo guidato dall'AI<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"22\" data-tags=\"resources,migliora l'employee experience,improve employee experience,migliora la customer experience,improve customer experience,porta la tua tecnologia a un livello superiore,level up your technology,ebook,ai and automation,digitale,digital,journey management,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora l'employee experience|migliora la customer experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|digitale|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/customer-loyalty-and-business-efficiency-with-genesys-cloud-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Ebook-Customer-loyalty-and-business-efficiency-with-Genesys-Cloud-AI-1260x713.png\" height=\"713\" width=\"1260\" alt=\"820&#215;464 resource thumbnail ebook customer loyalty and business efficiency with genesys cloud ai\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Fedelt\u00e0 dei clienti ed efficienza di business con Genesys Cloud AI<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"23\" data-tags=\"resources,migliora l'employee experience,improve employee experience,migliora la customer experience,improve customer experience,porta la tua tecnologia a un livello superiore,level up your technology,demo,video,ai and automation,digitale,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora l'employee experience|migliora la customer experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"demo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|digitale\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/genesys-cloud-ai-powered-experience-orchestration-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Demo-Video-EO.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464  demo video   eo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud AI-Powered Experience Orchestration Demo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"24\" data-tags=\"resources,migliora l'employee experience,improve employee experience,migliora la customer experience,improve customer experience,porta la tua tecnologia a un livello superiore,level up your technology,report,financial,healthcare,industrial,public,retail,technology,integrazioni,integrations,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora l'employee experience|migliora la customer experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"report\" data-tax_sector=\"financial|healthcare|industrial|public|retail|technology\" data-tax_capability_sitewide=\"integrazioni\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/the-total-economic-impact-of-cx-cloud-from-genesys-and-salesforce\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/824x528-Resource-Thumbnail.png\" height=\"528\" width=\"824\" alt=\"824&#215;528 resource thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Il Total Economic Impact di CX Cloud di Genesys e Salesforce<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"25\" data-tags=\"resources,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"report\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/ai-use-case-assessment-for-customer-service\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Landing-page-thumbnail_824x528-A-1-1.png\" height=\"528\" width=\"824\" alt=\"Landing page thumbnail 824x528 a (1)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Valutazione dei Casi d&#8217;Uso AI per il Customer Service<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"26\" data-tags=\"resources,porta la tua tecnologia a un livello superiore,level up your technology,report,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"report\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/select-the-most-fitting-approach-to-enable-conversational-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/824x528-Resource-landing-Page-Thumbnail-1-1.png\" height=\"528\" width=\"824\" alt=\"824&#215;528 resource landing page thumbnail (1)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Scegli l&#8217;Approccio Pi\u00f9 Adatto Per Abilitare l&#8217;AI Coversazionale<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"27\" data-tags=\"blog,porta la tua tecnologia a un livello superiore,level up your technology,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/ai-trust-and-the-future-of-cx-key-insights-from-davos-2026\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/55049101701_c0094f71ea_o-1260x840.jpg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Intelligenza artificiale, fiducia e il futuro della CX: spunti chiave da Davos 2026<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"28\" data-tags=\"blog,migliora l'employee experience,improve employee experience,ai and automation,analytics and reporting,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora l'employee experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|analytics and reporting|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/how-ai-powered-tools-revolutionize-workforce-management\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_865574702-1260x720.jpeg\" height=\"720\" width=\"1260\" alt=\"Workforce engagement management, wem, employee engagement, contact center, ai, artificial intelligence\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Come gli strumenti basati su AI rivoluzionano il Workforce Management (WFM)<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"29\" data-tags=\"resources,migliora la customer experience,improve customer experience,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/pac-analyst-digital-sovereignty-report-sponsored-by-genesys-and-aws\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Ebook-Buyers-Guide-for-AI-and-CX.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail ebook buyers guide for ai and cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">PAC Analyst &#8211; Digital Sovereignty Report &#8211; Sponsored by Genesys and AWS<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"30\" data-tags=\"blog,migliora la customer experience,improve customer experience,ai and automation,cloud migration,digitale,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|cloud migration|digitale\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/ccaas-trends-how-ai-cloud-and-data-are-reshaping-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_773069933-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Trend CCaaS: come intelligenza artificiale, cloud e dati stanno ridefinendo la CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"31\" data-tags=\"resources,porta la tua tecnologia a un livello superiore,level up your technology,report,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"report\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/idc-marketscape-worldwide-conversational-ai-platforms-for-front-office-use-cases-vendor-assessment\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Landing-page-thumbnail_824x528-A.png\" height=\"528\" width=\"824\" alt=\"Landing page thumbnail 824x528 a\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">IDC MarketScape: Worldwide Conversational AI Platforms  for Front-Office Use Cases Vendor Assessment<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"32\" data-tags=\"blog,migliora la customer experience,improve customer experience,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/genesys-cloud-agent-copilot-deep-dive\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_356426088-1260x709.jpeg\" height=\"709\" width=\"1260\" alt=\"Genesys cloud, agent copilot, ai, contact center, agent assist\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud Agent Copilot in dettaglio<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"33\" data-tags=\"resources,migliora la customer experience,improve customer experience,porta la tua tecnologia a un livello superiore,level up your technology,demo,video,ai and automation,digitale,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"demo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|digitale\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/supervisor-copilot-and-virtual-supervisor-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Supervisor-Copilot-demo.png\" height=\"464\" width=\"820\" alt=\"820&#215;464 supervisor copilot demo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Supervisor Copilot e Virtual Supervisor Demo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"34\" data-tags=\"resources,migliora la customer experience,improve customer experience,porta la tua tecnologia a un livello superiore,level up your technology,demo,video,ai and automation,digitale,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"demo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|digitale\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/genesys-agent-copilot-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Agent-Copilot-Demo-Video_thumb.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 agent copilot demo video thumb\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Agent Copilot Demo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"35\" data-tags=\"resources,migliora la customer experience,improve customer experience,porta la tua tecnologia a un livello superiore,level up your technology,demo,video,ai and automation,digitale,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"demo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|digitale\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/genesys-cloud-virtual-agent-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Virtual-Agent-Demo-Video_thumb.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 virtual agent demo video thumb\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Virtual Agent Demo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"36\" data-tags=\"resources,migliora la customer experience,improve customer experience,porta la tua tecnologia a un livello superiore,level up your technology,demo,video,journey management,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"demo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/customer-journey-analytics\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-CJA-Demo-Video.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 cja demo video\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Customer Journey Analytics Demo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"37\" data-tags=\"resources,migliora la customer experience,improve customer experience,porta la tua tecnologia a un livello superiore,level up your technology,demo,video,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"demo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/genesys-cloud-ai-guides-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/823x480-Genesys-com-Thumbnail-AI-Guides-Demo.png\" height=\"480\" width=\"823\" alt=\"823&#215;480 genesys com thumbnail ai guides demo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud AI Guides Demo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"38\" data-tags=\"blog,migliora la customer experience,improve customer experience,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/why-ai-is-a-non-negotiable-for-cx-leaders-in-2026\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1568579692-2-1260x819.jpeg\" height=\"819\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Perch\u00e9 l'AI \u00e8 imprescindibile per i responsabili della CX nel 2026<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"39\" data-tags=\"resources,migliora la customer experience,improve customer experience,ebook,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/ai-powered-experience-orchestration-playbook\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Thumbnail-The-AI-Powered-Orchestration-playbook-820x464-1.png\" height=\"464\" width=\"820\" alt=\"Thumbnail   the ai powered orchestration playbook 820&#215;464\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Il playbook sull&#8217;orchestrazione dell&#8217;esperienza tramite AI<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"40\" data-tags=\"blog,migliora la customer experience,improve customer experience,cloud migration,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/dos-and-donts-of-a-cloud-contact-center-migration\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1539618004-scaled-e1761060706802-1260x636.jpeg\" height=\"636\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cosa fare (e non fare) quando si migra al cloud contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"41\" data-tags=\"resources,grow your business,white paper,cloud migration,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/global-availability-with-genesys-cloud-a-technical-guide\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Global-Availability-Genesys-Cloud.jpg\" height=\"247\" width=\"440\" alt=\"Global availability genesys cloud\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Disponibilit\u00e0 globale con Genesys Cloud: Una guida tecnica<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"42\" data-tags=\"blog,porta la tua tecnologia a un livello superiore,level up your technology,ai and automation,cloud migration,digitale,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|cloud migration|digitale\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/is-your-cx-investment-framed-as-a-growth-driver\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_479659532-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Il tuo investimento in CX \u00e8 considerato un motore di crescita? <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"43\" 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criteri da considerare<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"44\" data-tags=\"blog,migliora l'employee experience,improve employee experience,ai and automation,cloud migration,digitale,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora l'employee experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|cloud migration|digitale\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/4-cx-leadership-strategies-for-the-ai-era\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_493417756-1260x777.jpeg\" height=\"777\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">4 Strategie di Leadership CX per l'Era dell'AI<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"45\" data-tags=\"resources,report,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"report\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/idc-marketscape-worldwide-general-purpose-conversational-ai-platforms-vendor-assessment\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-Landing_IDC-MarketScape.png\" height=\"528\" width=\"824\" alt=\"Resource landing idc marketscape\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">IDC MarketScape: Worldwide General-Purpose Conversational AI Platforms Vendor Assessment<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"46\" data-tags=\"blog,migliora l'employee experience,improve employee experience,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora l'employee experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/ais-role-in-hr-for-employee-recruitment-and-onboarding\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_208777709-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Il ruolo dell'AI nelle risorse umane per la selezione e l'onboarding dei dipendenti<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"47\" data-tags=\"article,porta la tua tecnologia a un livello superiore,level up your technology,web article,ai and automation,journey management\" data-post-type=\"article\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"web article\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/article\/predictive-engagement-how-ai-anticipates-customer-needs\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/predictive-engagement_sep2025-1260x840.jpg\" height=\"840\" width=\"1260\" alt=\"Predictive engagement\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Engagement predittivo: come l&#8217;intelligenza artificiale anticipa le esigenze dei clienti<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"48\" data-tags=\"resources,migliora l'employee experience,improve employee experience,migliora la customer experience,improve customer experience,porta la tua tecnologia a un livello superiore,level up your technology,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora l'employee experience|migliora la customer experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"report\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/critical-capabilities-for-contact-center-as-a-service\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Gartner_Critical_Capabilities_2026.png\" height=\"528\" width=\"824\" alt=\"Gartner bar chart of vendor product scores for the global contact center use case (august 2026), with genesys highest at 4.12, followed by amazon web services at 4.03 and nice at 3.79.\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Critical capabilities for Contact Center as a Service<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"49\" data-tags=\"resources,porta la tua tecnologia a un livello superiore,level up your technology,report,ai and automation,cloud migration,journey management,array\" data-post-type=\"resources\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"report\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|cloud migration|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2026-gartner-magic-quadrant-for-contact-center-as-a-service.png\" height=\"528\" width=\"824\" alt=\"2026 gartner\u00ae magic quadrant\u2122 for contact centre as a service\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Gartner<sup>\u00ae<\/sup> Magic Quadrant\u2122 for Contact Center as a Service<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"50\" data-tags=\"resources,grow your business,infographic,financial,healthcare,industrial,public,retail,technology,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business\" data-tax_content_type=\"infographic\" data-tax_sector=\"financial|healthcare|industrial|public|retail|technology\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/the-agentic-ai-trust-gap-discover-why-forward-thinking-companies-should-build-guardrails\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/824x528-Webinar-Thumbnail-Image-Agentic-AI-1-1260x807.png\" height=\"807\" width=\"1260\" alt=\"824&#215;528 infographic thumbnail image agentic ai 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Il divario di fiducia verso l&#8217;AI agenziale: scopri perch\u00e9 le aziende lungimiranti dovrebbero costruire barriere di protezione<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"51\" data-tags=\"resources,porta la tua tecnologia a un livello superiore,level up your technology,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/cx-ecosystem\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Offri un nuovo livello di esperienza con un ecosistema CX basato su AI<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"52\" data-tags=\"resources,migliora l'employee experience,improve employee experience,migliora la customer experience,improve customer experience,porta la tua tecnologia a un livello superiore,level up your technology,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora l'employee experience|migliora la customer experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/transform-service-delivery-with-genesys-and-servicenow\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-3.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Trasforma la fornitura dei servizi con Genesys e ServiceNow<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"53\" data-tags=\"blog,migliora la customer experience,improve customer experience,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/connecting-gdpr-the-eu-ai-act-and-the-eu-accessibility-act-for-more-inclusive-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1485342681-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Conciliare il GDPR, lo UE AI Act e lo UE Accessibility Act per una CX pi\u00f9 inclusiva<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"54\" data-tags=\"blog,porta la tua tecnologia a un livello superiore,level up your technology,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/when-ai-begins-to-think-for-itself-whos-accountable\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys_Blog_AI-Governance_Header.png\" height=\"547\" width=\"820\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Quando l'AI inizia a pensare da sola, chi \u00e8 responsabile?<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"55\" data-tags=\"blog,porta la tua tecnologia a un livello superiore,level up your technology,ai and automation,cloud migration,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|cloud migration|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/powering-next-level-experiences-with-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys_lifestyle_threads1-e1755188201308-1260x785.png\" height=\"785\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Usare l'AI per raggiungere un nuovo livello di esperienze<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"56\" data-tags=\"blog,porta la tua tecnologia a un livello superiore,level up your technology,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/potential-to-profit-an-ai-roi-blueprint-for-transformation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1334725493-scaled-e1754001932605-1260x811.jpeg\" height=\"811\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Un modello di ROI dell'AI per trasformarsi e ottenere benefici <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"57\" data-tags=\"resources,porta la tua tecnologia a un livello superiore,level up your technology,infographic,financial,healthcare,industrial,retail,technology,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"infographic\" 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superiore\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/ai-for-the-experience-economy-how-to-deliver-the-next-level-of-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2560x1707-Blog-Image-AI-for-the-Experience-Economy-1260x840.png\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">L'AI per l'Economia dell'Esperienza: Come offrire un Nuovo Livello di Esperienza<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" 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justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"64\" data-tags=\"blog,porta la tua tecnologia a un livello superiore,level up your technology,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/laying-the-groundwork-for-agentic-ai-in-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AI-Guide-Blog-Hero-1071x716-F@2x-1260x842.webp\" height=\"842\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 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tecnologia a un livello superiore\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|digitale|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/the-levels-of-experience-orchestration\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Levels-of-Experience-Orchestration-blog-image-820-x-548.webp\" height=\"547\" width=\"820\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">I livelli di orchestrazione dell'esperienza<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"68\" 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href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/why-your-web-experience-might-be-failing-and-what-to-do-about-it\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1215415998-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Perch\u00e9 l'esperienza web che offri potrebbe fallire e... la soluzione<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"71\" data-tags=\"resources,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"report\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/customer-experience-in-the-age-of-ai\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La Customer Experience nell\u2019era dell\u2019AI<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"72\" data-tags=\"resources,migliora la customer experience,improve customer experience,ebook,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"ebook|report\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/state-of-cx-europe\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource_Thmbnail_387x219@2x-1.png\" height=\"440\" width=\"776\" alt=\"Resource thmbnail 387x219@2x\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Lo Stato della Customer Experience Report: Europa<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"73\" data-tags=\"resources,porta la tua tecnologia a un livello superiore,level up your technology,product overview,integrazioni,integrations,array\" data-post-type=\"resources\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"integrazioni\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/unified-experience-from-genesys-and-servicenow\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-3.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Unified Experience di Genesys e ServiceNow: Presentazione del Prodotto<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"74\" data-tags=\"blog,migliora la customer experience,improve customer experience,digitale,digital,inbound,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digitale|inbound\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/effective-social-media-comment-management-a-guide-to-handling-negative-comments\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1207125504-scaled-e1747699719340-1260x830.jpeg\" height=\"830\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Gestione efficace dei commenti sui social media: una guida per gestire i commenti negativi<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"75\" data-tags=\"blog,migliora la customer experience,improve customer experience,ai and automation,integrazioni,integrations,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|integrazioni\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/genesys-salesforce-share-ai-insights-for-combining-empathy-and-efficiency\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1148884500-scaled-e1747415229878-1260x733.jpeg\" height=\"733\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys e Salesforce uniscono la loro esperienza nell'AI per combinare empatia ed efficienza<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"76\" data-tags=\"blog,porta la tua tecnologia a un livello superiore,level up your technology,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/agentic-ai-the-difference-between-leading-and-lagging-in-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/1280x720-Blog-Image-AI-Glow-Nimbus-Shade-1260x709.png\" height=\"709\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Agentic AI: La differenza tra leading e lagging nella CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"77\" data-tags=\"resources,migliora la customer experience,improve customer experience,porta la tua tecnologia a un livello superiore,level up your technology,demo,video,ai and automation,digitale,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"demo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|digitale\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/unified-experience-from-genesys-and-servicenow-demo\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-4.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 4\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Unified Experience di Genesys e ServiceNow Demo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"78\" data-tags=\"blog,migliora la customer experience,improve customer experience,financial,ai and automation,cloud migration,digitale,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"financial\" data-tax_capability_sitewide=\"ai and automation|cloud migration|digitale\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/the-competitive-advantage-of-bank-branches-in-the-digital-age\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_393365673-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"To create the best banking customer engagement, financial institutions should combine a mix of digital online banking with physical branches.\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Il vantaggio competitivo delle filiali bancarie nell'era digitale<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"79\" data-tags=\"blog,migliora la customer experience,improve customer experience,financial,public,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"financial|public\" data-tax_capability_sitewide=\"ai and automation|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/four-real-world-ai-use-cases-of-customer-experience-success\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_559104042-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai use cases, customer experience, artificial intelligence, cx, employee experience\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Quattro casi d'uso reali dell'AI per una Customer Experience di successo  <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"80\" data-tags=\"resources,porta la tua tecnologia a un livello superiore,level up your technology,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/five-trendsetters-in-ai-innovation\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cinque innovatori dell&#8217;AI<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"81\" data-tags=\"blog,porta la tua tecnologia a un livello superiore,level up your technology,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/genesys-cloud-cx-4-delivering-more-ai-powered-experience-at-the-best-value\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GC-CX4_Blog-image_820x548-1.png\" height=\"548\" width=\"821\" alt=\"Genesys cloud cx 4, ai, customer experience, personalization\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud CX 4: Fornire l'esperienza pi\u00f9 avanzata basata sull'AI al miglior valore<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"82\" data-tags=\"blog,migliora l'employee experience,improve employee experience,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora l'employee experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/how-ai-and-automation-for-supervisors-can-boost-efficiency-and-employee-performance\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_226045535-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai, automation, artificial intelligence, ai copilot, supervisor copilot, 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href=\"https:\/\/www.genesys.com\/it-it\/resources\/ebook-7-best-practices-for-customer-loyalty\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/7-best-practices-for-building-customer-loyalty_2024-thumbnail_IT-1260x974.jpg\" height=\"974\" width=\"1260\" alt=\"7 best practices for building customer loyalty 2024 thumbnail it\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Sette best practice per fidelizzare i clienti con l&#8217;AI.<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"84\" data-tags=\"blog,migliora la customer experience,improve customer experience,ai and automation,cloud migration,journey management,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|cloud migration|journey management|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/the-state-of-customer-experience-what-every-cx-professional-needs-to-know\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x547_1.png\" height=\"547\" width=\"820\" alt=\"Customer experience, cx, genesys, state of customer experience, ai, personalization\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Lo Stato della Customer Experience: Cosa ogni professionista CX deve sapere<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"85\" data-tags=\"blog,migliora la customer experience,improve customer experience,integrazioni,integrations,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"integrazioni\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/3-keys-to-delivering-unified-experiences-with-genesys-and-servicenow\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_666715368-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Servicenow, genesys, unified customer experience, unified employee experience, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">3 chiavi per offrire esperienze unificate con Genesys e ServiceNow<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"86\" data-tags=\"blog,migliora la customer experience,improve customer experience,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/the-growing-need-for-ethical-ai-in-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_592608749-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai ethics, ethical ai, customer experience, cx, artificial intelligence\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI etica nella Customer Experience: un'Esigenza Crescente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"87\" data-tags=\"blog,migliora l'employee experience,improve employee experience,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora l'employee experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/how-digital-workforce-management-improves-plans-and-forecasts\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/wem-remote-workforce-566x377.jpg\" height=\"377\" width=\"566\" alt=\"Remote workforce management\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">I quattro vantaggi di un moderno software di workforce management per i contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"88\" data-tags=\"blog,migliora la customer experience,improve customer experience,porta la tua tecnologia a un livello superiore,level up your technology,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/unleashing-the-power-of-customer-journey-orchestration\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_481114954-scaled-e1715285865878-1260x932.jpeg\" height=\"932\" width=\"1260\" alt=\"Customer journey orchestration, experience orchestration, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Liberare tutta la potenza dell&apos;orchestrazione del customer journey<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"89\" data-tags=\"blog,grow your business,ai and automation,cloud migration,array\" data-post-type=\"blog\" data-tax_contenttheme=\"grow your business\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/how-to-communicate-change-during-a-cx-transformation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Change-communication-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Change communication, cx transformation, contact center, change management\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Come Comunicare il Cambiamento Durante la Trasformazione della CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"90\" data-tags=\"blog,migliora la customer experience,improve customer experience,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/the-future-of-cx-how-ai-will-redefine-customer-experiences-in-2025\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_580791620-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai, virtual agent, agentic ai, generative ai, artificial intelligence, customer experience, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Il Futuro della CX: Come l'AI Ridefinir\u00e0 la Customer Experience nel 2025<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"91\" data-tags=\"blog,migliora la customer experience,improve customer experience,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/the-definitive-list-of-29-call-center-metrics-and-kpis\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CX-metrics_GettyImages-1319801196-1-1260x709.jpg\" height=\"709\" width=\"1260\" alt=\"Definitive contact center metrics\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La lista definitiva dei 29 KPI e metriche di call center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"92\" data-tags=\"blog,migliora la customer experience,improve customer experience,financial,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"financial\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/elevate-cx-in-financial-services-with-an-ai-platform\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CX-in-Financial-Services-BG-1260x896.jpeg\" height=\"896\" width=\"1260\" alt=\"Cx in financial services, ai, artificial intelligence, wem, ccaas\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">L'AI al Servizio della CX nel Settore Finanziario<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"93\" data-tags=\"blog,migliora la customer experience,improve customer experience,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/understanding-and-managing-ai-costs\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AI-Experience-tokens-1260x840.jpg\" height=\"840\" width=\"1260\" alt=\"Ai costs, customer experience, ai tokens, pricing structure, ai licenses\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Capire e Gestire i Costi dell'AI<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"94\" data-tags=\"blog,migliora la customer experience,improve customer experience,porta la tua tecnologia a un livello superiore,level up your technology,ai and automation,analytics and reporting,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|analytics and reporting|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/using-real-time-analytics-to-create-fluent-customer-interactions\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_165023705-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Real time analytics, experience orchestration, customer journey management, customer journey analytics\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Contact Center: Il ruolo chiave del software di analisi in tempo reale<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"95\" data-tags=\"blog,migliora la customer experience,improve customer experience,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/the-power-of-ai-in-customer-experience-goes-beyond-the-chatbot\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Beyond-the-chatbot-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai, customer experience, cx, chatbot, virtual agent\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">CX: Il Potenziale dell'AI va Oltre i Chatbot<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"96\" data-tags=\"blog,migliora la customer experience,improve customer experience,ai and automation,cloud migration,digitale,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|cloud migration|digitale\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/making-your-customer-service-experience-merry-and-bright-over-the-holidays\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Fai brillare la Customer Experience durante le feste<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"97\" data-tags=\"blog,migliora la customer experience,improve customer experience,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/proactive-service-using-ai-to-anticipate-customer-needs\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_816087729-1260x709.jpeg\" height=\"709\" width=\"1260\" alt=\"Ai service, personalization, customer experience, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Servizio Proattivo: Usare l'AI per Anticipare le Esigenze dei Clienti<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"98\" data-tags=\"blog,migliora la customer experience,improve customer experience,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/the-era-of-contact-center-ai-copilots\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_605166196-1260x835.jpeg\" height=\"835\" width=\"1260\" alt=\"Ai copilot, contact center copilot, agent copilot, artificial intelligence, personalization\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">L'era dei Copilot basati su AI<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"99\" data-tags=\"blog,migliora la customer experience,improve customer experience,ai and automation,cloud migration,digitale,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|cloud migration|digitale\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/virtual-call-centers-real-connections-in-an-ai-driven-world\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_353018669-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Virtual call center, virtual contact center, customer experience, cloud computing, ai\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Call Center Virtuali: Connessioni Reali in un Mondo Guidato dall'AI<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"100\" data-tags=\"blog,migliora la customer experience,improve customer experience,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/virtual-agents-breaking-free-from-the-limits-of-traditional-chatbots\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/virtual-agents-breaking-free-from-the-limits-of-traditional-chatbots.jpg\" height=\"464\" width=\"820\" alt=\"Virtual agents breaking free from the limits of traditional chatbots\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Agenti virtuali: Superare i limiti dei chatbot tradizionali<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"101\" data-tags=\"blog,migliora la customer experience,improve customer experience,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/want-to-jump-start-your-cx-adopt-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_875504797-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai, artificial intelligence, ai adoption, customer experience, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Vuoi rinnovare la tua CX? Usa l'intelligenza artificiale<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"102\" data-tags=\"blog,porta la tua tecnologia a un livello superiore,level up your technology,cloud migration,array\" data-post-type=\"blog\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/whats-sabotaging-your-cloud-contact-center-implementation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_854022551-1260x706.jpeg\" height=\"706\" width=\"1260\" alt=\"Cloud contact center, cloud migration, customer experience\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Come far decollare il tuo cloud contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"103\" data-tags=\"blog,migliora la customer experience,improve customer experience,ai and automation,digitale,digital,integrazioni,integrations,voice,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|digitale|integrazioni|voice\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/what-inclusive-design-can-teach-us-about-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_899642592-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Inclusive design, accessibility, ai, customer experience, bots\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Gli insegnamenti della progettazione inclusiva fronte CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"104\" data-tags=\"blog,migliora la customer experience,improve customer experience,ai and automation,digitale,digital,inbound,outbound,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|digitale|inbound|outbound\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/how-cloud-based-dialers-for-contact-centers-drive-efficiency\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_482171364-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Cloud based dialer, outbound contact center, cx, cloud\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Pi\u00f9 efficienza con i dialer per cloud contact center <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"105\" data-tags=\"blog,migliora la customer experience,improve customer experience,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/ai-copilots-boost-agent-performance-and-maximize-roi\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_509345401-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai, contact center agents, ai copilots\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Usare i Copilot per aumentare le prestazioni degli agenti e ottenere un ROI migliore<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"106\" data-tags=\"blog,migliora la customer experience,improve customer experience,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/are-humans-the-missing-link-in-your-ai-strategy\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_801546126-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai strategy, artificial intelligence, chatbot, customer experience, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Il successo dell'AI passa dall'intelligenza collettiva<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"107\" data-tags=\"resources,migliora la customer experience,improve customer experience,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/contact-center-buyers-guide\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2026-Buyers-guide-for-AI-and-CX_EB_EN-1-1260x891.jpg\" height=\"891\" width=\"1260\" alt=\"2026 buyer\u2019s guide for ai and cx eb en 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Guida all&#8217;acquisto per l&#8217;AI e la CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"108\" data-tags=\"resources,migliora l'employee experience,improve employee experience,migliora la customer experience,improve customer experience,porta la tua tecnologia a un livello superiore,level up your technology,white paper,ai and automation,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora l'employee experience|migliora la customer experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/cx-cloud-from-genesys-and-salesforce-leveraging-ai-to-improve-the-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/824x528-Landing-Page-Thumbnail-1.png\" height=\"528\" width=\"824\" alt=\"824&#215;528 landing page thumbnail (1)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">CX Cloud di Genesys e Salesforce: Affidarsi all&#8217;intelligenza artificiale per migliorare la Customer Experience<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"109\" data-tags=\"blog,migliora la customer experience,improve customer experience,porta la tua tecnologia a un livello superiore,level up your technology,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/set-bot-confidence-thresholds\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Set-bot-confidence-thresholds-with-confidence-e1702342145989.jpeg\" height=\"547\" width=\"880\" alt=\"Set bot confidence thresholds with confidence\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Confidenza dei bot: capire e impostare le soglie<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"110\" data-tags=\"blog,migliora la customer experience,improve customer experience,porta la tua tecnologia a un livello superiore,level up your technology,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/behind-the-ai-hype-dispelling-10-contact-center-misconceptions\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_123686119-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Number ten enumeration written with a chalk on the blackboard\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Contact center e AI: 10 luoghi comuni  da sfatare<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"111\" data-tags=\"resources,porta la tua tecnologia a un livello superiore,level up your technology,product overview,unified communications,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"unified communications|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/product-overview-cx-cloud-from-genesys-and-salesforce\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Product-Overview-Genesys-SFDC-thumb.png\" height=\"480\" width=\"880\" alt=\"Product overview   genesys  sfdc thumb\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">CX Cloud: la soluzione congiunta di Genesys e Salesforce<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"112\" data-tags=\"blog,migliora la customer experience,improve customer experience,porta la tua tecnologia a un livello superiore,level up your technology,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/why-ai-will-change-the-customer-experience-forever\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_621506741-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai and customer experience in contact centers\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Perch\u00e9 l&apos;AI cambier\u00e0 definitivamente la Customer Experience<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"113\" data-tags=\"blog,migliora la customer experience,improve customer experience,digitale,digital,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digitale|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/voice-of-the-customer-build-loyalty-one-touchpoint-at-a-time\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_564218319-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Voice of the customer, building loyalty, touchpoints,\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Voice of the Customer: Fidelizza il cliente un punto di contatto alla volta<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"114\" data-tags=\"blog,migliora la customer experience,improve customer experience,porta la tua tecnologia a un livello superiore,level up your technology,digitale,digital,integrazioni,integrations,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digitale|integrazioni\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/combine-social-media-and-cx-to-listen-and-respond-to-customers\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_317549951-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Social media, customer experience, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">CX e Social: insieme per ascoltare e soddisfare i clienti<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"115\" data-tags=\"blog,migliora la customer experience,improve customer experience,porta la tua tecnologia a un livello superiore,level up your technology,integrazioni,integrations,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora la customer experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"integrazioni\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/now-available-cx-cloud-from-genesys-and-salesforce\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_502954240-scaled-e1702318984381-1260x740.jpeg\" height=\"740\" width=\"1260\" alt=\"Integration data system technology concept. hand pressing virtual button.\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">CX Cloud di Genesys e Salesforce \u00e8 disponibile<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"116\" data-tags=\"resources,migliora l'employee experience,improve employee experience,migliora la customer experience,improve customer experience,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora l'employee experience|migliora la customer experience\" data-tax_content_type=\"report\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/customer-experience-horizons\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/MIT-horizons-featured-image-PNG.png\" height=\"500\" width=\"630\" alt=\"Mit horizons featured image png\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Gli orizzonti della Customer Experience<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"117\" data-tags=\"blog,migliora l'employee experience,improve employee experience,porta la tua tecnologia a un livello superiore,level up your technology,cloud migration,array\" data-post-type=\"blog\" data-tax_contenttheme=\"migliora l'employee experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/blog\/post\/positioning-it-teams-for-success-in-the-shift-to-ccaas\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_456986840-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Adobestock 456986840\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Preparare i team IT per il successo nel passaggio a CCaaS<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"118\" data-tags=\"resources,grow your business,migliora l'employee experience,improve employee experience,migliora la customer experience,improve customer experience,porta la tua tecnologia a un livello superiore,level up your technology,demo,ai and automation,analytics and reporting,digitale,digital,integrazioni,integrations,unified communications,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business|migliora l'employee experience|migliora la customer experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"demo\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|analytics and reporting|digitale|integrazioni|unified communications\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/appfoundry-marketplace-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AppFoundry-Marketplace-On-Demand-Demo-Thumbnail-High-Quality.jpg\" height=\"528\" width=\"824\" alt=\"Appfoundry marketplace on demand demo thumbnail high quality\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Demo di AppFoundry Marketplace<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"119\" data-tags=\"resources,migliora l'employee experience,improve employee experience,ebook,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora l'employee experience\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/employee-engagement-antidote-to-business-volatility\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/employee-engagment-Featured-Image-Italian.png\" height=\"240\" width=\"440\" alt=\"Employee engagment featured image italian\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Employee Engagement: Antidoto alla Volatilit\u00e0 del Business<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"120\" data-tags=\"resources,porta la tua tecnologia a un livello superiore,level up your technology,ebook,cloud migration,array\" data-post-type=\"resources\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/evolve-from-legacy-tech-to-the-cloud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/evolve-to-cloud-IT-featured-image.png\" height=\"240\" width=\"440\" alt=\"Evolve to cloud it featured image\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Avanzare dalle tecnologie legacy al cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"121\" data-tags=\"resources,migliora l'employee experience,improve employee experience,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora l'employee experience\" data-tax_content_type=\"report\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/human-values-report-the-operating-system-for-a-high-performing-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/human-values-report.png\" height=\"240\" width=\"440\" alt=\"Human values report\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Human Values Report: Il sistema operativo per un contact center dalle prestazioni elevate<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"122\" data-tags=\"resources,migliora l'employee experience,improve employee experience,porta la tua tecnologia a un livello superiore,level up your technology,wem\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora l'employee experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/supercharge-your-cx-workforce-with-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Supercharge-your-CX-workforce-with-AI-1.png\" height=\"480\" width=\"880\" alt=\"Supercharge your cx workforce with ai (1)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Dai energia al tuo personale della CX con l\u2019AI<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"123\" data-tags=\"resources,migliora la customer experience,improve customer experience,ebook,success story,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"ebook|success story\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/five-ways-leading-brands-use-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Five-ways-leading-brands-use-AI_preview-IT-IT.png\" height=\"816\" width=\"1054\" alt=\"Five ways leading brands use ai preview it it\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cinque modi in cui i brand leader usano l\u2019AI<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"124\" data-tags=\"resources,migliora la customer experience,improve customer experience,demo,video,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"demo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/get-to-know-genesys-cloud-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/genesys-cloud-cx-featured-iamge.png\" height=\"240\" width=\"440\" alt=\"Genesys cloud cx featured iamge\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Conosci Genesys Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"125\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/customer-service-best-practice-ebook\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Featured-Image-Customer-Service-Best-Practices-Italian.png\" height=\"240\" width=\"440\" alt=\"Featured image customer service best practices   italian\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Best Practice per il Customer Service<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"126\" data-tags=\"resources,migliora la customer experience,improve customer experience,ebook,success story,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"ebook|success story\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/generative-ai-101\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/italian-generative-ai-featured-image-updated-1260x709.png\" height=\"709\" width=\"1260\" alt=\"Italian generative ai featured image updated\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Per partire: Fondamenti di AI Generativa<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"127\" data-tags=\"resources,migliora la customer experience,improve customer experience,porta la tua tecnologia a un livello superiore,level up your technology,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/three-ways-to-level-up-your-it-operations\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Three-ways-to-level-up-your-operations.png\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail three ways to level up your operations\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Tre strade per il progresso delle attivit\u00e0 IT<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"128\" data-tags=\"resources,porta la tua tecnologia a un livello superiore,level up your technology,ebook,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/best-practices-increase-revenue-with-predictive-engagement\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/FR-State-of-CX-2023-copy-1-Recovered.png\" height=\"240\" width=\"440\" alt=\"Fr   state of cx 2023 copy (1) recovered\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Best practices: Increase revenue with predictive engagement<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"129\" data-tags=\"resources,migliora la customer experience,improve customer experience,ebook,cloud migration,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/migration-kit-make-your-move-to-the-cloud-now\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/dfsdfges.png\" height=\"240\" width=\"440\" alt=\"Dfsdfges\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Le quattro fasi di preparazione all\u2019evoluzione della CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"130\" data-tags=\"resources,migliora la customer experience,improve customer experience,porta la tua tecnologia a un livello superiore,level up your technology,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/five-trendsetters-in-cx-innovation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/cinque-innovatori-della-cx.png\" height=\"240\" width=\"440\" alt=\"Cinque innovatori della cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cinque Innovatori della Customer Experience<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"131\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/explore-how-generative-can-ai-be-used-to-improve-customer-service-and-support\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Webpage-Report-Cover-630x500-px-10.png\" height=\"500\" width=\"630\" alt=\"Webpage report cover 630&#215;500 px 10\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Scopri in che modo l&#8217;intelligenza artificiale generativa pu\u00f2 essere utilizzata per migliorare il customer service e il supporto<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"132\" data-tags=\"resources,migliora la customer experience,improve customer experience,interactive,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"interactive\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/top-cx-trends\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-3.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">I principali trend della CX per il 2025 e oltre<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"133\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/work-automation-and-task-routing\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Untitled-4-Recovered-Recovered-Recovered-Recovered-Recovered-Recovered-Recovered-Recovered-Recovered-Recovered-Recovered-Recovered-Recovered.png\" height=\"340\" width=\"440\" alt=\"Untitled 4 recovered recovered recovered recovered recovered recovered recovered recovered recovered recovered recovered recovered recovered\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Automazione del lavoro e routing delle attivit\u00e0<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"134\" data-tags=\"resources,migliora la customer experience,improve customer experience,report,white paper,financial,healthcare,industrial,public,retail,technology,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"report|white paper\" data-tax_sector=\"financial|healthcare|industrial|public|retail|technology\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/state-of-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2026-State-of-CX-Report_IT-1260x709.jpg\" height=\"709\" width=\"1260\" alt=\"2026 state of cx report\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Ricerca Lo Stato della Customer Experience | Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"135\" data-tags=\"resources,porta la tua tecnologia a un livello superiore,level up your technology,report,ai and automation,journey management,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"report\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|journey management|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/the-forrester-wave-contact-center-as-a-service\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-LP-Thumbnail-image-824x528-1.png\" height=\"697\" width=\"1230\" alt=\"Resource lp   thumbnail image 824&#215;528\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">The Forrester Wave Contact Center As A Service<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"136\" data-tags=\"resources,report,retail,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"report\" data-tax_sector=\"retail\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/the-digital-customer-how-are-retailers-using-data-ai-and-automation-to-optimise-customer-service-journeys-in-the-omnichannel-era\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Retail-Systems-Italian-Featured-Image.png\" height=\"340\" width=\"440\" alt=\"Retail systems italian featured image\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">IL CLIENTE DIGITALE: Come gli operatori retail stanno utilizzando dati, intelligenza artificiale e automazione per ottimizzare i customer service journey nell\u2019era omnicanzale?<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"137\" data-tags=\"resources,migliora la customer experience,improve customer experience,practical guide,voice,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"practical guide\" data-tax_sector=\"\" data-tax_capability_sitewide=\"voice\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/practical-guide-to-voice-in-the-modern-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/PRACTICAL-GUIDE-TO-VOICE-IN-THE-MODERN-CONTACT-CENTRE-featured-image.png\" height=\"340\" width=\"440\" alt=\"Practical guide to voice in the modern contact centre featured image\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Guida pratica alla voce nel contact center moderno<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"138\" data-tags=\"resources,migliora la customer experience,improve customer experience,ebook,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/increase-your-cx-effectiveness-with-conversational-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/conversational-ai-IT-featured-Image.png\" height=\"340\" width=\"440\" alt=\"Conversational ai it featured image\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Aumenta l\u2019efficacia della CX grazie all\u2019AI conversazionale<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"139\" data-tags=\"resources,migliora la customer experience,improve customer experience,report,financial,ai and automation,analytics and reporting,digitale,digital,unified communications,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"report\" data-tax_sector=\"financial\" data-tax_capability_sitewide=\"ai and automation|analytics and reporting|digitale|unified communications\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/challenge-of-customer-centric-banking\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ft-banking-asset-IT-featured-image.png\" height=\"240\" width=\"440\" alt=\"Ft banking asset it featured image\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">White paper FT Longitude: La sfida del \u2018cliente al centro\u2019 nelle banche<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"140\" data-tags=\"article,web article\" data-post-type=\"article\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/article\/genesys-cloud-cx-article-it\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Picture1-14.png\" height=\"407\" width=\"727\" alt=\"Picture1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud\u2122 ti offre la scalabilit\u00e0 e la flessibilit\u00e0 di cui hai bisogno grazie alla CX Componibile<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"141\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/pointillist-cco-on-demand-demo\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-4.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 4\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Pointillist CCO On-Demand Demo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"142\" data-tags=\"resources,migliora la customer experience,improve customer experience,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/cx-and-the-future-of-work\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured-image-V16-1.png\" height=\"240\" width=\"440\" alt=\"Featured image v16\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">MIT report: La Customer Experience e il futuro del lavoro<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"143\" data-tags=\"resources,porta la tua tecnologia a un livello superiore,level up your technology,security and availability\" data-post-type=\"resources\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"security and availability\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/evaluating-security-for-cloud-platforms\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Evaluatin-Security-for-cloud-Platforms-Featured-Image.png\" height=\"240\" width=\"440\" alt=\"Evaluatin security for cloud platforms featured image\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Valutare la sicurezza per le piattaforme cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"144\" data-tags=\"resources,migliora la customer experience,improve customer experience,ebook,journey management,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/7-customer-journeys-every-business-should-measure-and-optimize\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Featured-Image-7-Customer-Steps-IT-240x440-1.png\" height=\"240\" width=\"440\" alt=\"Featured image 7 customer steps it 240&#215;440\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">7 customer journey che ogni azienda dovrebbe misurare e ottimizzare<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"145\" data-tags=\"resources,migliora la customer experience,improve customer experience,ebook,analytics and reporting,journey management,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"analytics and reporting|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/elevate-cx-with-journey-management\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Image-123-V3.png\" height=\"240\" width=\"440\" alt=\"Image 123 v3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Ottimizza la CX con il journey management<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"146\" data-tags=\"resources,migliora la customer experience,improve customer experience,ebook,financial,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"ebook\" data-tax_sector=\"financial\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/how-insurance-companies-are-winning-at-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Image-123-V4.png\" height=\"240\" width=\"440\" alt=\"Image 123 v4\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Come le compagnie assicurative stanno vincendo la partita della Customer Experience<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"147\" data-tags=\"resources,porta la tua tecnologia a un livello superiore,level up your technology,cloud migration\" data-post-type=\"resources\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/plan-your-cloud-migration-roadmap\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Untitled-design-Max-Quality-6-1-566x318.jpg\" height=\"318\" width=\"566\" alt=\"Untitled design max quality (6)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Definisci il tuo piano di migrazione al cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"148\" data-tags=\"resources,migliora la customer experience,improve customer experience,ebook,journey management,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/5-steps-to-get-started-with-journey-orchestration\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Untitled-1-Recovered.png\" height=\"240\" width=\"440\" alt=\"Untitled 1 recovered\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cinque fasi per iniziare con l\u2019orchestrazione del journey<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"149\" data-tags=\"resources,migliora la customer experience,improve customer experience,ebook,analytics and reporting,journey management,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"analytics and reporting|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/improve-cx-and-contact-center-performance-with-customer-journeys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Untitled-design-Max-Quality.jpg\" height=\"240\" width=\"440\" alt=\"Untitled design max quality\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Migliora la CX e le prestazioni del contact center grazie ai customer journey<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"150\" data-tags=\"resources,ebook,ai and automation,security and availability,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|security and availability\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/four-megatrends-that-could-threaten-your-contact-center-security\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Untitled-design-Max-Quality-2022-07-05T100010.320-566x266.jpg\" height=\"266\" width=\"566\" alt=\"Untitled design max quality   2022 07 05t100010.320\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Quattro megatrend che potrebbero mettere a rischio la sicurezza del tuo contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"151\" data-tags=\"resources,migliora la customer experience,improve customer experience,practical guide,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"practical guide\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/building-a-better-business-case-for-cx-transformation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Untitled-design-Max-Quality-2022-06-08T113506.871-566x266.jpg\" height=\"266\" width=\"566\" alt=\"Untitled design max quality   2022 06 08t113506.871\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Costruire il business case giusto per la trasformazione della CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"152\" data-tags=\"resources,migliora la customer experience,improve customer experience,ebook,analytics and reporting,journey management,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"analytics and reporting|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/eight-ways-you-can-optimize-your-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Untitled-design-Max-Quality-2022-06-08T110126.621-566x266.jpg\" height=\"266\" width=\"566\" alt=\"Untitled design max quality   2022 06 08t110126.621\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Otto modi per ottimizzare il tuo contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"153\" data-tags=\"resources,migliora la customer experience,improve customer experience,ebook,journey management,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/the-ultimate-guide-to-contact-center-optimization\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Untitled-design-Max-Quality-2022-04-04T115837.310.jpg\" height=\"240\" width=\"440\" alt=\"Untitled design max quality   2022 04 04t115837.310\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La guida definitiva all\u2019ottimizzazione del contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"154\" data-tags=\"resources,porta la tua tecnologia a un livello superiore,level up your technology,ai and automation,digitale,digital\" data-post-type=\"resources\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|digitale\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/digital-engagement-best-practices\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Capture-10-566x266.jpg\" height=\"266\" width=\"566\" alt=\"Capture\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Best practice per il digital engagement<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"155\" data-tags=\"resources,migliora la customer experience,improve customer experience,retail\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"\" data-tax_sector=\"retail\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/state-of-customer-experience-in-retail\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Untitled-design-Max-Quality-2022-03-29T130559.023.jpg\" height=\"240\" width=\"440\" alt=\"Untitled design max quality   2022 03 29t130559.023\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Lo stato della Customer Experience nel settore retail<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"156\" data-tags=\"resources,migliora la customer experience,improve customer experience,financial\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"\" data-tax_sector=\"financial\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/state-of-customer-experience-in-financial-services\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Untitled-design-Max-Quality-2022-03-29T125615.024.jpg\" height=\"240\" width=\"440\" alt=\"Untitled design max quality   2022 03 29t125615.024\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Lo stato della Customer Experience nel settore servizi finanziari<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"157\" data-tags=\"article,migliora la customer experience,improve customer experience,web article,public,digitale,digital\" data-post-type=\"article\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"web article\" data-tax_sector=\"public\" data-tax_capability_sitewide=\"digitale\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/article\/government-agencies-move-to-outcome-based-self-service\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Untitled-1-Recovered-V3.png\" height=\"240\" width=\"440\" alt=\"Untitled 1 recovered v3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Gli enti pubblici devono passare al self-service basato sui risultati<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"158\" data-tags=\"resources,migliora la customer experience,improve customer experience,ebook,financial,digitale,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"ebook\" data-tax_sector=\"financial\" data-tax_capability_sitewide=\"digitale\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/the-five-phases-to-accelerate-digital-engagement-in-banking\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/IT-Featured-Image-V1.png\" height=\"240\" width=\"440\" alt=\"It featured image v1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Le cinque fasi per accelerare il digital engagement nel settore bancario<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"159\" data-tags=\"resources,practical guide,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"practical guide\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/guide-to-building-a-sustainable-future-workplace-for-bpos\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/BPO-Asset-Featured-image.png\" height=\"240\" width=\"440\" alt=\"Bpo asset featured image\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Come garantire un ambiente professionale di nuova generazione ai BPO: una guida pratica<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"160\" data-tags=\"resources,migliora l'employee experience,improve employee experience,migliora la customer experience,improve customer experience,product overview,technology,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora l'employee experience|migliora la customer experience\" data-tax_content_type=\"product overview\" data-tax_sector=\"technology\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/five-growth-imperatives-for-the-bpo-industry\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/5-imperatives-featured-image.png\" height=\"240\" width=\"440\" alt=\"5 imperatives featured image\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cinque Imperativi di Crescita per 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data-tax_content_type=\"web article\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/article\/data-blends-online-in-store-shopping-experiences\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-Thumbnail-GettyImages-1288860091.jpg\" height=\"293\" width=\"440\" alt=\"Resource thumbnail gettyimages 1288860091\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Usa i dati per combinare i journey di acquisto online e in negozio<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"164\" data-tags=\"article,migliora la customer experience,improve customer experience,web article,financial\" data-post-type=\"article\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"web article\" data-tax_sector=\"financial\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/article\/mining-the-micro-and-macro-level-data-in-banking\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Untitled-1-Recovered-V4.png\" height=\"240\" width=\"440\" alt=\"Untitled 1 recovered v4\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Estrarre e utilizzare i dati macro e micro in ambito bancario<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"165\" data-tags=\"article,migliora l'employee experience,improve employee experience,web article,public,wem\" data-post-type=\"article\" data-tax_contenttheme=\"migliora l'employee experience\" data-tax_content_type=\"web article\" data-tax_sector=\"public\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/article\/government-agencies-get-creative-with-workforce-engagement\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Untitled-1-Recovered-V5.png\" height=\"240\" width=\"440\" alt=\"Untitled 1 recovered v5\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Una PA pi\u00f9 creativa ed efficiente coinvolgendo al meglio le risorse<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"166\" data-tags=\"article,migliora l'employee experience,improve employee experience,web article,healthcare,wem\" data-post-type=\"article\" data-tax_contenttheme=\"migliora l'employee experience\" data-tax_content_type=\"web article\" data-tax_sector=\"healthcare\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/article\/contact-center-workforce-quality-management\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Untitled-1-Recovered-V13.png\" height=\"240\" width=\"440\" alt=\"Untitled 1 recovered v13\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Gestire al meglio la qualit\u00e0 coinvolgendo le risorse di contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"167\" data-tags=\"article,web article,retail,wem\" data-post-type=\"article\" data-tax_contenttheme=\"\" data-tax_content_type=\"web article\" data-tax_sector=\"retail\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/article\/four-tips-retain-contact-center-agents\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GettyImages-175138654-scaled-1-566x377.jpg\" height=\"377\" width=\"566\" alt=\"Gettyimages 175138654 scaled\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Retail: quattro consigli per fidelizzare gli agenti grazie al workforce engagement<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"168\" data-tags=\"article,migliora la customer experience,improve customer experience,web article,financial\" data-post-type=\"article\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"web article\" data-tax_sector=\"financial\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/article\/state-of-cx-financial-services\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Financial-article-metadata\u2014image-1280x720-1-264x144-1.jpg\" height=\"144\" width=\"264\" alt=\"Financial article metadata image 1280&#215;720 1 264&#215;144\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Lo stato della Customer Experience: Tre indicazioni per la CX nei servizi finanziari<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"169\" data-tags=\"article,migliora la customer experience,improve customer experience,web article,retail\" data-post-type=\"article\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"web article\" data-tax_sector=\"retail\" data-tax_capability_sitewide=\"\"><a 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article,healthcare\" data-post-type=\"article\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"web article\" data-tax_sector=\"healthcare\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/article\/the-state-of-customer-experience-three-cx-trends-for-healthcare\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/socx3healthcare-264x144-1.jpg\" height=\"144\" width=\"264\" alt=\"Socx3healthcare 264&#215;144\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Lo stato della Customer Experience: Tre trend della CX per la Sanit\u00e0<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"171\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/digital-workforce-2\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/betflagbody-x1100-566x292.jpg\" height=\"292\" width=\"566\" alt=\"Woman on laptop at a table smiling\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Coinvolgi i dipendenti con empatia<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"172\" data-tags=\"resources,migliora l'employee experience,improve employee experience,practical guide,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora l'employee experience\" data-tax_content_type=\"practical guide\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/a-practical-guide-to-modern-workforce-engagement\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GettyImages-982401864-566x377.jpg\" height=\"377\" width=\"566\" alt=\"Colleagues working together at desk in office\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Guida pratica all&#8217;engagement del team di lavoro di nuova generazione<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"173\" data-tags=\"resources,migliora la customer experience,improve customer experience,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"report\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/state-of-cx-report\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/state_of_cx440.png\" height=\"235\" width=\"440\" alt=\"State of cx440\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Report sullo stato della CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"174\" data-tags=\"resources,practical guide,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"practical guide\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/practical-guide-workforce-planning\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GettyImages-1284041437-566x377.jpg\" height=\"377\" width=\"566\" alt=\"Smiling young indian guy watching webinar on laptop, wearing headset and eyeglasses\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Guida pratica a una pianificazione del team di lavoro di nuova generazione<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"175\" data-tags=\"resources,migliora la customer experience,improve customer experience,porta la tua tecnologia a un livello superiore,level up your technology,report,retail,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"report\" data-tax_sector=\"retail\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/big-ideas-for-retail-nine-key-cx-trends\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Capture-7-566x440.jpg\" height=\"440\" width=\"566\" alt=\"Capture\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Grandi idee per il settore retail: 9 trend chiave della CX &#8211; Una riflessione<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"176\" data-tags=\"resources,migliora la customer experience,improve customer experience,practical guide,digitale,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"practical guide\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digitale\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/practical-guide-to-messaging-apps\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Untitled-1-Recovered-V11.png\" height=\"240\" width=\"440\" alt=\"Untitled 1 recovered v11\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">practical guide to web messaging<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"177\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/connect-without-compromise\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Untitled-1-Recovered-V12.png\" height=\"240\" width=\"440\" alt=\"Untitled 1 recovered v12\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Revision of: Connettiti senza compromessi<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"178\" data-tags=\"resources,migliora la customer experience,improve customer experience,ebook,digitale,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digitale\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/the-five-phases-of-digital-engagement\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured-image-V3.png\" height=\"240\" width=\"440\" alt=\"Featured image v3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Le cinque fasi del digital engagament<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"179\" data-tags=\"resources,migliora la customer experience,improve customer experience,practical guide,digitale,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"practical guide\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digitale\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/practical-guide-to-mastering-bots\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured-image-V4.png\" height=\"240\" width=\"440\" alt=\"Featured image v4\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Una guida pratica al governo dei bot<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"180\" data-tags=\"resources,migliora la customer experience,improve customer experience,porta la tua tecnologia a un livello superiore,level up your technology,financial\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"\" data-tax_sector=\"financial\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/eight-considerations-for-exceptional-customer-engagement\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Italian-thumbnail-1-566x311.png\" height=\"311\" width=\"566\" alt=\"Italian thumbnail 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Customer Engagement: la strada giusta per grandi risultati<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"181\" data-tags=\"resources,migliora la customer experience,improve customer experience,practical guide,digitale,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"practical guide\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digitale\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/practical-guide-to-web-messaging\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured-image-V5.png\" height=\"240\" width=\"440\" alt=\"Featured image v5\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Guida pratica alla messaggistica Web<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"182\" data-tags=\"article,migliora la customer experience,improve customer experience,financial,digitale,digital,web article\" data-post-type=\"article\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"\" data-tax_sector=\"financial\" data-tax_capability_sitewide=\"digitale\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/article\/banking-and-bots\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured-image-V6.png\" height=\"240\" width=\"440\" alt=\"Featured image v6\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Banche e bot<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"183\" data-tags=\"resources,porta la tua tecnologia a un livello superiore,level up your technology,ebook,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/genesys-prescriptive-migration-the-art-of-simplified-migration-with-proven-roi\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured-image-V8.png\" height=\"240\" width=\"440\" alt=\"Featured image v8\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Migrazione prescrittiva di Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"184\" data-tags=\"resources,migliora la customer experience,improve customer experience,ebook,digitale,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digitale\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/five-steps-to-master-digital-customer-engagement\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured-image-V9.png\" height=\"240\" width=\"440\" alt=\"Featured image v9\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cinque passi per guidare il Customer Engagement digitale<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"185\" data-tags=\"resources,migliora la customer experience,improve customer experience,porta la tua tecnologia a un livello superiore,level up your technology,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"report\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/bfsi-in-the-age-of-the-connected-customer\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Italian-Thumbnail-2-566x311.png\" height=\"311\" width=\"566\" alt=\"Italian thumbnail 2\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Banche e assicurazioni nell\u2019era del cliente sempre connesso &#8211; una riflessione<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"186\" data-tags=\"resources,migliora l'employee experience,improve employee experience,wem\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora l'employee experience\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/millennials-in-your-workforce\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured-image-V10.png\" height=\"240\" width=\"440\" alt=\"Featured image v10\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Millennial nei contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"187\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/the-three-customer-service-megatrends-in-2021-post-pandemic-customer-service-excellence\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Untitled-design-Max-Quality-26-566x311.jpg\" height=\"311\" width=\"566\" alt=\"Untitled design max quality (26)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">I tre megatrend del customer service nel 2021: eccellenza del servizio clienti post pandemia<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"188\" data-tags=\"resources,migliora l'employee experience,improve employee experience,porta la tua tecnologia a un livello superiore,level up your technology,practical guide,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora l'employee experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"practical guide\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/a-practical-guide-to-contact-centre-change-management\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/managing_change_in_CC440.png\" height=\"237\" width=\"440\" alt=\"Managing change in cc440\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Una guida pratica alla gestione del cambiamento nel contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"189\" data-tags=\"resources,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"report\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/predicts-2021-crm-customer-service-and-support\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Gartner_CRM_440.png\" height=\"228\" width=\"440\" alt=\"Gartner crm 440\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Previsioni 2021: Customer Service e Supporto<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"190\" data-tags=\"article,migliora l'employee experience,improve employee experience,web article,wem\" data-post-type=\"article\" data-tax_contenttheme=\"migliora l'employee experience\" data-tax_content_type=\"web article\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/article\/planning-managing-and-empowering-your-digital-workforce\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/wem-remote-workforce-566x377.jpg\" height=\"377\" width=\"566\" alt=\"Remote workforce management\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Pianificare, gestire e potenziare la tua forza lavoro digitale<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"191\" data-tags=\"article,migliora la customer experience,improve customer experience,web article,digitale,digital\" data-post-type=\"article\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"web article\" data-tax_sector=\"\" data-tax_capability_sitewide=\"digitale\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/article\/seven-ways-to-deliver-leading-digital-customer-service\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Seven-ways-to-deliver-leading-digital-customer-service-566x377.jpg\" height=\"377\" width=\"566\" alt=\"Seven ways to deliver leading digital customer service\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">7 modi per offrire un customer service digitale da primato<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"192\" data-tags=\"article,migliora la customer experience,improve customer experience,web article,ai and automation\" data-post-type=\"article\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"web article\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/article\/10-ways-ai-improves-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Web-ART-thumbnails-The-10-kinds-of-AI-for-customer-experience-724x406-1-566x317.jpg\" height=\"317\" width=\"566\" alt=\"Web art thumbnails the 10 kinds of ai for customer experience 724&#215;406\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">10 modi in cui l&#8217;AI migliora la Customer Experience<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"193\" data-tags=\"article,porta la tua tecnologia a un livello superiore,level up your technology,web article\" data-post-type=\"article\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"web article\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/article\/6-reasons-why-genesys-cloud-is-the-platform-you-want\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Six-reasons-why-Genesys-Cloud-is-the-platform-you-want-sm-1.jpg\" height=\"164\" width=\"264\" alt=\"Six reasons why genesys cloud is the platform you want sm\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">6 motivi per cui Genesys Cloud \u00e8 la piattaforma che fa per te<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"194\" data-tags=\"article,migliora l'employee experience,improve employee experience,web article,ai and automation,wem\" data-post-type=\"article\" data-tax_contenttheme=\"migliora l'employee experience\" data-tax_content_type=\"web article\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/article\/three-employee-experience-benefits-of-ai-technology\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Web-ART-thumbnails-Three-employee-experience-benefits-of-AI-technology-724x406-1-566x317.jpg\" height=\"317\" width=\"566\" alt=\"Web art thumbnails three employee experience benefits of ai technology 724&#215;406\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">3 benefici della tecnologia AI per la Employee Experience<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"195\" data-tags=\"article,migliora la customer experience,improve customer experience,ai and automation,digitale,digital,web article\" data-post-type=\"article\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|digitale\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/article\/three-ways-bots-improve-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" 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href=\"https:\/\/www.genesys.com\/it-it\/resources\/the-ultimate-checklist-for-chat-solutions-3\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Your-ultimate-chat-solution-checklist-CL-resource_center-IT.png\" height=\"240\" width=\"440\" alt=\"Your ultimate chat solution checklist cl resource center it\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La checklist definitiva per le soluzioni di chat<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"197\" data-tags=\"article,migliora la customer experience,improve customer experience,web article,journey management\" data-post-type=\"article\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"web article\" data-tax_sector=\"\" data-tax_capability_sitewide=\"journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/article\/journey-mapping-chart-the-moments-that-matter-most\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured-image-V13.png\" height=\"240\" width=\"440\" alt=\"Featured image v13\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Journey mapping \u2014 chart the moments that matter most<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"198\" data-tags=\"resources,porta la tua 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not-loaded-item post-type-resources\" data-index=\"203\" data-tags=\"resources,migliora l'employee experience,improve employee experience,migliora la customer experience,improve customer experience,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora l'employee experience|migliora la customer experience\" data-tax_content_type=\"report\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/how-to-deliver-customer-experience-in-the-2020s\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/myc_report_feb440.png\" height=\"285\" width=\"440\" alt=\"Myc report feb440\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Come offrire Customer Experience negli anni 2020<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"204\" data-tags=\"resources,migliora l'employee experience,improve employee experience,porta la tua tecnologia a un livello superiore,level up your technology,video,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora l'employee experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/experience-as-a-service-the-new-frontier-of-contact-management-3\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Experience-as-service_immagine-grafica_440X220-2.png\" height=\"241\" width=\"441\" 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card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"207\" data-tags=\"resources,migliora la customer experience,improve customer experience,porta la tua tecnologia a un livello superiore,level up your technology,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/move-your-contact-centre-to-the-cloud-with-confidence\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Move-the-cloud-with-confidence-EX-IT-thumbnails-resource_center.png\" height=\"240\" width=\"440\" alt=\"Move the cloud with confidence ex it thumbnails resource center\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Migra il tuo contact center sul cloud in sicurezza<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"208\" data-tags=\"resources,porta la tua tecnologia a un livello superiore,level up your technology,analytics and reporting\" data-post-type=\"resources\" data-tax_contenttheme=\"porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"analytics and reporting\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/the-essential-checklist-for-genesys-on-premises-customers-moving-to-the-cloud\"><div class=\"thumbnail-col\"><img 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employee experience,migliora la customer experience,improve customer experience,porta la tua tecnologia a un livello superiore,level up your technology,ai and automation,analytics and reporting,integrazioni,integrations,wem\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora l'employee experience|migliora la customer experience|porta la tua tecnologia a un livello superiore\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|analytics and reporting|integrazioni|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/spend-money-make-money\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Nemertes-Spend-Money-Make-Money-EB-resource_center-IT.png\" height=\"240\" width=\"440\" alt=\"[nemertes spend money make money] [eb] resource center {it]\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Spendi Soldi. Guadagni Soldi. 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flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">10 temi caldi per la CX nel settore telco<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"212\" data-tags=\"resources,migliora la customer experience,improve customer experience\" data-post-type=\"resources\" data-tax_contenttheme=\"migliora la customer experience\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/customer-service-best-practices\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CXHeroes-Customer-Service-Best-Practices-EB-resource_center-IT.png\" 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src=\"https:\/\/www.genesys.com\/media\/593d4057-593d4057-bankers-guide-seamless-omnichannel-customer-experience-eb-resourcethumbnail-en.jpg\" height=\"240\" width=\"440\" alt=\"593d4057 bankers guide seamless omnichannel customer experience eb resourcethumbnail en\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Una guida per una Customer Experience Omnicanale Sempre Costante nel Settore Bancario<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"220\" data-tags=\"resources,report,financial,ai and automation,inbound,outbound,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"report\" data-tax_sector=\"financial\" 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data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/the-essential-guide-to-contact-centre-modernisation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/9dff52f5-la-guida-essenziale-alla-modernizzazione-del-contact-center-566x311.jpg\" height=\"311\" width=\"566\" alt=\"La guida essenziale alla modernizzazione del contact center\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">La guida essenziale alla modernizzazione del contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 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src=\"https:\/\/www.genesys.com\/media\/d579d06c-criteri_per_consolidare_la_tecnologia_di_call_center-566x311.jpg\" height=\"311\" width=\"566\" alt=\"Criteri per consolidare la tecnologia di call center\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Criteri per consolidare la tecnologia di call center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"226\" data-tags=\"resources,inbound,outbound,wem\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"inbound|outbound|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" 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data-tax_sector=\"technology\" data-tax_capability_sitewide=\"integrazioni\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/3-ragioni-per-cui-devi-costruire-un-ecosistema-e-non-un-fragile-frankenstack\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/9381abd1-882c34a5-admin-ajax.jpg\" height=\"239\" width=\"440\" alt=\"882c34a5 admin ajax\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">3 ragioni per cui devi costruire un ecosistema e non un fragile \u201cfrankenstack\u201d<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"228\" data-tags=\"resources,report,ai and automation,inbound,outbound,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"report|report\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|ai and automation|inbound|inbound|outbound|outbound|wem|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/guidare-la-convergenza-tra-marketing-e-cx-con-una-tecnologia-moderna-riflettori-sul-settore-retail-ed-ecommerce\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/d26f3bec-drive-marketing-and-cx-convergence-with-modern-technology-a-focus-on-the-retail-industry-resource-thumbnail-3d-en.png\" height=\"240\" width=\"440\" alt=\"Drive marketing and cx convergence with modern technology a focus on the retail industry resource thumbnail 3d en\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Guidare la Convergenza tra Marketing e CX con una Tecnologia Moderna: Riflettori sul settore Retail ed eCommerce<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"229\" data-tags=\"resources,grow your business,report,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business\" data-tax_content_type=\"report\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/sei-passi-da-compiere-subito-se-stai-pensando-di-aggiornare-il-tuo-contact-center-retail\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/375b05b0-6_passi_da_compiere_subito-566x311.jpg\" height=\"311\" width=\"566\" alt=\"6 passi da compiere subito se stai pensando di aggiornare il tuo contact center retail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Sei passi da compiere subito se stai pensando di aggiornare il tuo contact center retail<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"230\" data-tags=\"resources,ai and automation,analytics and reporting,digitale,digital,inbound\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|analytics and reporting|digitale|inbound\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/cinque-ragioni-per-cui-il-cliente-di-domani-non-comprera-dal-retailer-di-oggi\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/db56d31e-4bd97661-admin-ajax-1.jpg\" height=\"240\" width=\"440\" alt=\"4bd97661 admin ajax 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cinque ragioni per cui il cliente di domani non comprer\u00e0 dal retailer di oggi<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"231\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/five-trend-tecnologici-che-ridefiniscono-la-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/19905193-19905193-5-tech-trends-redefining-the-customer-experience-eb-nurture_offer-resource_center-it_1.jpg\" height=\"240\" width=\"440\" alt=\"19905193 5 tech trends redefining the customer experience eb nurture offer resource center it 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">5 Trend Tecnologici Che Ridefiniscono la Customer Experience<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"232\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/omnicanalita-una-scelta-obbligata\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/3c816f90-3c816f90-omnichannel-is-no-longer-optional-nurture_offer-resource_center-it.jpg\" height=\"240\" width=\"440\" alt=\"3c816f90 omnichannel is no longer optional nurture offer resource center it\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Omnicanalit\u00e0? Una scelta obbligata<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"233\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/engaging-customers-in-an-ultra-connected-era\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/1102244b-1102244b-engage-with-customers-in-an-ultra-connected-era-eb-resource_center-it.jpg\" height=\"240\" width=\"440\" alt=\"1102244b engage with customers in an ultra connected era eb resource center it\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Coinvolgere i Clienti in un\u2019Era Ultra Connessa<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"234\" data-tags=\"resources,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"report\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/the-total-cost-of-ownership-of-cloud-and-premise-based-contact-center-platforms\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/4392723d-4392723d-ovum-tco-cloud-resourcethumbnail.jpg\" height=\"240\" width=\"440\" alt=\"4392723d ovum tco cloud resourcethumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Ovum: Il Costo Totale di Possesso delle Piattaforme di Contact Center Cloud e On Premise<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"235\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/keeping-pace-with-the-modern-customer\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/f4e2bc5d-f4e2bc5d-keeping-pace-with-the-modern-customer-eb-resource_center-it.jpg\" height=\"240\" width=\"440\" alt=\"F4e2bc5d keeping pace with the modern customer eb resource center it\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Stare al Passo con il Cliente Moderno<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"236\" data-tags=\"resources,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"report\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/forrester-report-increase-customer-service-agility-with-cloud-contact-centers\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ed5ec399-ed5ec399-thumb_mash_forrester-cloud-wp-resource_center.jpg\" height=\"310\" width=\"556\" alt=\"Ed5ec399 thumb mash forrester cloud wp resource center\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Pi\u00f9 Agilit\u00e0 per il Customer Service grazie ai Cloud Contact Center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"237\" data-tags=\"resources,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/purecloud-competitive-advantages\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/9e78ed95-9e78ed95-purecloud-competitive-advantages-wp-nurture_offer-resource_center-it.jpg\" height=\"240\" width=\"440\" alt=\"9e78ed95 purecloud competitive advantages wp nurture offer resource center it\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">I Vantaggi Competitivi di Genesys Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"238\" data-tags=\"resources,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"report\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service-north-america\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/e8b5392e-e8b5392e-gartner-mq-for-ccaas-resourcethumbnail-en.jpg\" height=\"240\" width=\"440\" alt=\"E8b5392e gartner mq for ccaas resourcethumbnail en\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Gartner Magic Quadrant for Contact Center as a Service, North America<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"239\" data-tags=\"resources,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"report\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/are-you-delivering-an-exceptional-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/14484070-14484070-thumb_mash_frost-sullivan-are-you-delivering-best-cx-eb-resource_center-en_1.jpg\" height=\"310\" width=\"556\" alt=\"14484070 thumb mash frost sullivan are you delivering best cx eb resource center en 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Stai Offrendo una Customer Experience Eccezionale?<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"240\" data-tags=\"resources,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"report\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/forrester-report-2017-customer-service-trends-operations-become-smarter-and-more-strategic\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/78540d52-78540d52-forrester-2017-cs-trends-resource_center-en.png\" height=\"240\" width=\"440\" alt=\"78540d52 forrester 2017 cs trends resource center en\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Forrester Report 2017 Customer Service Trend: Pi\u00f9 Intelligenza e Strategia per Le Attivit\u00e0 Operative<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"241\" data-tags=\"resources,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/it-it\/resources\/redesigning-the-customer-experience-around-the-internet-of-things\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/17326255-17326255-fs-mash-redesigning-cx-around-iot-rp-resource-center-it.jpg\" height=\"310\" width=\"556\" alt=\"17326255 fs mash redesigning cx around iot rp resource center it\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Ridisegnare la Customer Experience attorno all&#8217;Internet of Things<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><div class=\"no-results-container not-active align-items-center justify-content-center flex-column text-center py-4\"><p class=\"h4 no-result-msg\">Nessun risultato trovato.<\/p><p><span class=\"error-msg\">Prova una combinazione diversa di filtri e termini.<\/span><\/p><\/div><div class=\"load-more-container text-center mt-3\"><a href=\"#\" class=\"btn btn-secondary small load-more-btn\">Mostra pi\u00f9 risorse<\/a><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-offset-2&#8243;][vc_column_text css=&#8221;&#8221;] Risorse Raggiungi pi\u00f9 velocemente i tuoi obiettivi di customer experience con articoli, guide, video e strumenti gratuiti. [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1746567899712{margin-bottom: 2rem !important;}&#8221;] Risorse disponibili [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;resource-row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1746567938312{margin-bottom: 2rem !important;}&#8221;] Tutte le risorse [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-109314","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/pages\/109314","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/comments?post=109314"}],"version-history":[{"count":8,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/pages\/109314\/revisions"}],"predecessor-version":[{"id":592994,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/pages\/109314\/revisions\/592994"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/media?parent=109314"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}