{"id":354598,"date":"2020-11-25T10:44:57","date_gmt":"2020-11-25T18:44:57","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=article&p=354598"},"modified":"2022-11-14T07:46:09","modified_gmt":"2022-11-14T15:46:09","slug":"journey-mapping-chart-the-moments-that-matter-most","status":"publish","type":"article","link":"https:\/\/www.genesys.com\/it-it\/article\/journey-mapping-chart-the-moments-that-matter-most","title":{"rendered":"Journey mapping \u2014 chart the moments that matter most"},"author":1,"featured_media":458262,"template":"","tax_priority":[],"tax_contenttheme":[14942],"tax_bundle":[15317],"tax_contenttheme2":[],"tax_capability_sitewide":[18306],"tax_products_programs":[],"tax_buying_job":[16639],"tax_buyer_persona":[16890],"tax_sector":[],"tax_segment":[],"class_list":["post-354598","article","type-article","status-publish","has-post-thumbnail","hentry","tax_contenttheme-improve-customer-experience-it-it","tax_bundle-digital-fy21-it-it","tax_capability_sitewide-journey-management-it-it","tax_buying_job-job-1-problem-identification-it-it","tax_buyer_persona-business-it-it","tax_content_type-web-article-it-it"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/article\/354598","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/article"}],"about":[{"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/types\/article"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":2,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/article\/354598\/revisions"}],"predecessor-version":[{"id":354799,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/article\/354598\/revisions\/354799"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/media\/458262"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/media?parent=354598"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_priority?post=354598"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_contenttheme?post=354598"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_bundle?post=354598"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_contenttheme2?post=354598"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_capability_sitewide?post=354598"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_products_programs?post=354598"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_buying_job?post=354598"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_buyer_persona?post=354598"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_sector?post=354598"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/it-it\/wp-json\/wp\/v2\/tax_segment?post=354598"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}