Contact center solutions for outsourcers

Available in over 20 languages

PureConnect delivers industry-leading capabilities to more than 200 contact center outsourcers and service bureaus worldwide.

Outsourcers | Service Bureaus

  • Deliver results with an all-in-one solution that ties together inbound, outbound, and blended contact centers
  • Easily deploy capabilities to meet each client’s unique requirements
  • Offer consumers their preferred communication channel
  • Provide clients real-time dashboards and historical reports with call recording, voice analytics and dashboard views

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A simpler, more powerful way to do business

Whether your business is inbound customer care, telemarketing, collections, or fundraising, change the way you serve your clients with our industry-leading all-in-one communications platform.

  • Easily deploy pre-integrated omnichannel options such as email, chat, SMS and fax
  • Offer 24/7 support via IVR self-service
  • Optimize agents and achieve service goals across multiple channels
  • Monitor agent activity, adherence, and operations in real-time
  • Generate accurate forecasts and enhance scheduling effectiveness

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Reliable end-to-end integration

  • Reduce or even eliminate the challenges of multi-vendor integrations with PureConnect’s all-in-one capabilities.
  • Deploy new channels as needed – SMS, chat, email, fax, social and more – with pre-built integration.
  • PureConnect’s open architecture and APIs allow for easy integration across your and your client’s systems and applications.

We’re an innovator in contact center solutions

The only recognized leader in both reports

Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide Report

A recognized leader eight times in a row.

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Gartner Magic Quadrant Contact Center as a Service (CCaaS), North America

The 1st annual report for this segment.

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