Contact center solutions for insurance organizations

Over 300 insurance customers globally use the Interactive Intelligence all-in-one platform for customer communications management. With the ability to meet key industry requirements, it’s just what companies need to provide superior customer service.

Property & Casualty

Expedite new business and claims processing

Enrich the policyholder’s experience with proactive multichannel notification

Streamline policyholder, agent, and third party communications

Life & Annuity

ncrease personalization of service through multichannel handling

Create a more efficient quoting and new business application process

Promote proactive outreach to reduce customer frustration

Make your customer service a competitive advantage

Insurance carriers, MGAs and third-party administrators face increasingly competitive environments. To stay ahead, companies must simplify operations across business applications and improve communication with insureds and prospects.

Offer policyholders their preferred channel – voice, chat, email, etc.

Provide self-service options for 24/7 coverage access and application status

Save time and money with seamless integration to policy and claim administration systems

Automate claims processes with interaction handling and claimant outreach

Empower policyholders with proactive notifications and status updates

Facilitate the hand-offs between disparate systems and applications

Deliver calls, chats, faxes, emails, social media, and mobile interactions to the best underwriter, adjuster, or CSR

Encourage collaboration and sharing of information between all parties

Connect offices, agents, and remote employees on a single platform


Reliable end-to-end integration

Insurance solutions from Interactive Intelligence offer pre-built integration and APIs for critical client processes.

Screen pops to expedite processing and reduce caller frustration

Dynamic IVR pulls real-time administration system data for a personalized experience

Outbound notifications triggered by policy activity and changes

We’re an innovator in contact center solutions

The only recognized leader in both reports

Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide Report

A recognized leader eight times in a row.

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Gartner Magic Quadrant Contact Center as a Service (CCaaS), North America

The 1st annual report for this segment.

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