Healthcare Contact Center
Improve the patient experience. Stat.
Patient Engagement Solutions for Healthcare
Expand your ability to communicate and collaborate with patients – whether it’s a phone call, web chat, email or text message.
In today’s regulatory environment, it’s imperative to keep patients informed and cared for. One way to increase patient engagement during the continuum of care is by expanding the way you communicate.
Make member experience your competitive differentiator/advantage. Give members easy access to enrollment status, pre-authorization, billing and claims status.
Pharma & Technology
Collaborate with medical staff, regulators, hospital personnel, and across your own internal departments. On-demand video, conferencing and document sharing make it easy.
Improve communications across the continuum of care
Engage with your patients
Allow patients and members to communicate how they prefer – voice, chat, email, mobile, social
Expand the way you engage with telemedicine using two-way video and on-line collaboration
Offer 24/7 IVR self-service for provider information, record requests and coverage details
Proactive patient & member outreach
Place automated outbound calls, texts or emails for post-diagnosis follow-up
Proactively send out refill reminders, appointment notifications, or claims status
All while remaining in compliance
Streamline collections efforts
Leverage automated workflows for improved debt collection success rates
Optimize your billing and collections staff
Reliable end-to-end integration
Our healthcare solutions offer pre-built integration for critical client processes
- Deploy new channels as needed
- Maintain compliance and increase efficiency with real-time management tools
- Increase quality improvement with strong reporting and monitoring apps
- Improve agent efficiency with single disposition and notes entry
- Open architecture and APIs for ease of integration to electronic medical record (EMR) systems
We’re an innovator in contact center solutions
The only recognized leader in both reports
Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide Report
A recognized leader eight times in a row.
Gartner Magic Quadrant Contact Center as a Service (CCaaS), North America
The 1st annual report for this segment.
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