Patient Engagement Solutions for Healthcare

Expand your ability to communicate and collaborate with patients – whether it’s a phone call, web chat, email or text message.

Providers

In today’s regulatory environment, it’s imperative to keep patients informed and cared for. One way to increase patient engagement during the continuum of care is by expanding the way you communicate.

Payers

Make member experience your competitive differentiator/advantage. Give members easy access to enrollment status, pre-authorization, billing and claims status.

Pharma & Technology

Collaborate with medical staff, regulators, hospital personnel, and across your own internal departments. On-demand video, conferencing and document sharing make it easy.

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Improve communications across the continuum of care

Engage with your patients

Allow patients and members to communicate how they prefer – voice, chat, email, mobile, social

Expand the way you engage with telemedicine using two-way video and on-line collaboration

Offer 24/7 IVR self-service for provider information, record requests and coverage details

Learn More About PureConnect

Proactive patient & member outreach

Place automated outbound calls, texts or emails for post-diagnosis follow-up

Proactively send out refill reminders, appointment notifications, or claims status

All while remaining in compliance

Learn More About PureCloud

Streamline collections efforts

Leverage automated workflows for improved debt collection success rates

Optimize your billing and collections staff

Learn More About Interaction Collector

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Reliable end-to-end integration

Our healthcare solutions offer pre-built integration for critical client processes

  • Deploy new channels as needed
  • Maintain compliance and increase efficiency with real-time management tools
  • Increase quality improvement with strong reporting and monitoring apps
  • Improve agent efficiency with single disposition and notes entry
  • Open architecture and APIs for ease of integration to electronic medical record (EMR) systems

We’re an innovator in contact center solutions

The only recognized leader in both reports

Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide Report

A recognized leader eight times in a row.

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Gartner Magic Quadrant Contact Center as a Service (CCaaS), North America

The 1st annual report for this segment.

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