Power your business with broad functionality and maximum flexibility
Your goal is to provide high quality experiences regardless of how and when customers choose to contact you. You need to have omnichannel service capabilities for consistent service across every contact channel. At the same time, you need a reliable and secure system with real-time visibility into performance and tools to better manage employees. Meeting that goal requires a sophisticated, tested solution. Ideally one that meets your security requirements and seamlessly integrates with existing technology.
Looking for a powerful, proven customer interaction solution? You’ve come to the right place.
Empower your customer support to be adaptable, reliable and exceed expectations
PureCloud™ , powered by Communications-as-a- Service (CaaS), is a comprehensive set of on-demand services for mid to large sized contact centers seeking to elevate the customer experience.. You gain the ability to rapidly scale up or down, meet seasonal and growth needs, customize applications and deploy a broad range of customer engagement applications – all on a global basis.
- Meet your customers’ preferred communication style – phone, email, web-chat, SMS, social media or video
- Deliver consistent service with tools to optimize resources and manage employee performance
- Manage peaks and valleys in contact demand with the ability to adjust capacity to seasonal fluctuations
- Be proactive via outbound communication options
- Add new capabilities and manage users with minimal IT involvement
- Gain the reliability of data isolation through a single-customer, multi-instance environment, and industry certified security
- Fast Flexible Deployment Models – spanning, hybrid, remote control and Internet connectivity - allow you to choose a solution that fits your specific business needs.
- Tailor functionality to match your needs – and maximize the value of your investment – with a variety of licensing options
- Manage the entire business process with a full suite of multichannel contact center, unified communications, and business process automation features
A leader in the Gartner Magic Quadrant for Contact Center as a Service (CCaaS), North America
Interactive Intelligence is a recognized leader in the Gartner Contact Center as a Service (CCaaS) North America Magic Quadrant report. We feel this carries special significance as this is the first annual report for this segment.