Driving to One Percent - Call Analysis and Answering Machine Detection
In the accounts receivable management industry, automated dialing has become a prominent tool for consumer outreach. And the most critical capability of automated dialing is call analysis, which impacts operations and account workflow as well as profitability. So how much can be gained with even a 1% improvement in call analysis? Find out, in this first of the "Driving to One Percent" series from insideARM.com, and Interactive Intelligence.