You’ve made a significant investment in a solution that will help you to turn customer service into a competitive weapon for your business. Our courses, curricula and certifications are designed to provide your organization with the knowledge to implement, support, administer and operate the system realizing the maximum value.
At Your Site
With classrooms around the globe and world-class trainers, classroom based training is the right choice for those who want a collaborative training experience.Can’t travel? No problem. We offer the same great classes in our virtual learning environment.We have a variety of free and fee-based training courses that help you build your skills and learn our solutions.Let us bring the training to you. Contact us for more information and a quote.
Here are a few samples of eLearning courses you will find in the Interactive University.
Roles Based Training
Education Services provides Customer and Partner roles-based training for technical implementers, contact center professionals, and end-users. Training center courses are led by instructors experienced in the Interactive Intelligence solution and the communications industry itself. All classroom and virtual courses are conducted in lab environments that promote hands-on learning and comprehension for students.
Select your role to get a better understanding of each course or curriculum available.
Contact us for assistance with a training plan designed specifically for your organization.
Read our Policies and Procedures document for more information on training credits and our cancellation policies.
For more information on our services, please refer to our Frequently Asked Questions doc.