Get Certified

Gain more business value from your Genesys investment such as greater and more effective adoption and higher quality performance. Pick the certification that is right for you.

Genesys Certified Associate (GCA)

Supervisors, administrators and associate consultants just getting started will be well-equipped to perform standard out-of-the-box functions with Genesys. The GCA certification meets Genesys Partner Program requirements.

Genesys Certified Professional (GCP)

Technical professionals with some Genesys knowledge and experience can perform standard-out-of-the-box functions as well as customize, troubleshoot, and maintain Genesys implementations. The GCP certification for these three roles meets Genesys Partner Program requirements:


Consultants, system administrators and approved subcontractors can assist Genesys partners and customers in the planning, installation, configuration, and maintenance of their systems.


System integrators, telephony specialists, and Genesys partners can develop applications using Platform Software Development Kit.


Consultants, system administrators, and approved subcontractors learn can help Genesys partners and customers in troubleshoot their Genesys configurations.

Presales Program

Partners gain comprehensive and relevant knowledge of Genesys solutions for presales activities.


Review your testing options and Genesys certification policies
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Ask a question of your regional Genesys University contact, and find out everything you need to know from eligibility to dress code. Or check out the Genesys University Curriculum Guide.