PureCloud Learning Subscription

Your all-access pass to PureCloud training

What is the PureCloud Learning Subscription?

The PureCloud Learning Subscription provides you with access to all Genesys® PureCloud® learning resources, delivering the knowledge required to properly manage your PureCloud system.

This annual subscription grants a single individual with unlimited access to PureCloud in-person, virtual and self-study courses, so you can train your way, on your schedule. New courses and updated materials are added to the subscription as they become available in our catalog, so you can grow with the product.

This subscription also includes certification vouchers for both the Genesys Certified Associate (GCA) and Genesys Certified Professional (GCP) certifications, allowing you to gain an industry-recognized certification that demonstrates your Genesys expertise.

With the Learning Subscription, you can begin your journey to becoming a PureCloud expert with unlimited access to the comprehensive mix of interactive coursework, discussions, events and certifications.

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More about the Learning Subscription

Who uses the Learning Subscription:

The PureCloud Learning Subscription is for any PureCloud customer who is responsible for the business and/or technical aspects of their system, such as contact center management, system administration or integration.

Why invest in the Learning Subscription:

The PureCloud Learning Subscription is the most cost-efficient solution for Genesys training. Though it pays for itself in just under the cost of two individually purchased courses, subscription holders also receive:

  • Unlimited access to all existing and new PureCloud courses released throughout the year in which the subscription is valid. Courses are offered in multiple modalities, including instructor-led, virtual and self-study
  • All vouchers required for available Genesys Certifications: Genesys Certified Associate (GCA) and Genesys Certified Professional (GCP)
  • Access to the PureCloud Community within Genesys Community
  • Admission to Xperience Education Day: Genesys annual user conference
  • Access to the course ebook library

Available courses

Start maximizing the ROI of your Genesys technology. Scroll below to view the four courses now included with a PureCloud Learning Subscription.

  • Purecloud contact center administration min

    PureCloud Contact Center Administration

    PureCloud Contact Center Administration introduces you to the fundamental concepts associated with the Contact Center feature set of your PureCloud application.

    Purecloud implementation overview min

    PureCloud implementation overview

    Provides you with an overview of the PureCloud environment and describes the components that need to be configured in a new contact center.

    Purecloud workforce management

    PureCloud workforce management

    Focuses on the core concepts and skills needed to forecast workload, schedule agents, and monitor adherence to forecasts and scheduled activities.

  • Purecloud reporting and analytics min

    PureCloud Reporting and Analytics

    PureCloud Reporting and Analytics features provide you with an in-depth look at your contact center metrics and teach you how to use PureCloud reports and dashboards.

    Purecloud advanced architect overview

    PureCloud Advanced Architect overview

    PureCloud Architect course teaches you to build basic and advanced call flows. You’ll be introduced to topics such as, call flow design, secure call flows and more.

New courses being released in 2020

These courses are scheduled to be released in 2020 and will be added to all existing PureCloud Learning Subscriptions at no additional cost.

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PureCloud Outbound Dialing

Teaches you the functionality of dialer campaigns and dialer scripting.


Coming soon

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PureCloud scripting

Trains you to create instructions, called scripts, and to help agents process interactions.


Coming soon

Certifications included with the PureCloud Learning Subscription

Subscription holders receive one exam voucher for each of the available Genesys certifications.

PureCloud Learning Subscription FAQs


The PureCloud Learning Subscription is a one-year subscription package that includes access to all new and existing PureCloud training courses and certification exams on a per-user basis.

The PureCloud Learning Subscription is for any PureCloud customer who is responsible for the business and/or technical aspects of their system, such as contact center management, system administration or integration.

A single individual is granted one year (365 days from the date of purchase) of unlimited access to all of the PureCloud learning resources.

  • All existing PureCloud training courses, and all new courses as they are released – including in-person, virtual and self-study
  • All vouchers required to test for the Genesys PureCloud Certifications: Genesys Certified Associate (GCA) and Genesys Certified Professional (GCP)
  • Access to the course ebook library
  • Admission to Xperience Education Day
  • Access to the expert-led Genesys Community

The Learning Subscription is currently priced at 30 TUs.

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