Genesys Beyond is a skills development platform that trains the next generation of CX professionals and then connects them to businesses launching CX projects. It’s a complete end-to-end experience of learning the skills to advance a career and then showcasing those skills to a community of business leaders who need them.
With every badge earned and project completed, you gain a higher status as a Genesys Creator, increasing your value to the businesses who aspire to build experiences for customers and employees that raise the bar and reset the expectations.
Visit the Genesys Beyond portal to view information about course content, learning paths, and certifications.
Place for Explorers to follow learning paths to mastering specific CX roles:
Place for Creators to showcase their skills to the businesses who need them
The speed of innovation today presents a problem: It’s hard for companies to keep up. Buying the latest, greatest tools is a great start to a solution, but the problem with brand new tech is that… it’s new. CX professionals around the world don’t know how to use it yet. So while it looks great in a demo, there are only a handful of people around who can demonstrate that when the tech is fresh, and those people are busy.
Take advantage of this gap in needs by becoming an Explorer — a student on the path toward becoming skilled in a specific CX role that grows in demand as the global CX workforce grows.
By getting badges & certifications, Explorers become Creators