Start the conversation right with Proactive Chat software
Never lose a sale or leave customers searching for answers on their own with proactive chat, built into every edition of Genesys DX.
Never lose a sale or leave customers searching for answers on their own with proactive chat, built into every edition of Genesys DX.
With the Genesys DX™ solution, you choose when to strike up a conversation with your visitors
based on your website volume, visitor behavior and business needs.
Perfect for websites with less traffic, manual chat invites let support team members determine which invitation to send a visitor based on real-time data about who’s on the site, including geographic location, keywords used to arrive on site, elapsed time on site, reverse IP and more.
For websites with a larger number of visitors, the Genesys DX proactive rules engine can automatically issue a chat invite based on predefined website visitor behavior, types of buyers, pages visited and more. Create as many rule sets as you wish and automatically test one or more proactive chat invitations against another to fine-tune your strategy.
With Genesys DX, customize how your proactive chat invitations look and behave based on visitor actions or type of device.
Maximize mobile engagement by creating an entirely unique set of proactive chat rules tailored for mobile visitors. Genesys DX automatically recognizes the type of device a website visitor is using and presents specific invitations that render beautifully every time.
Genesys DX supports multiple invitation types, including a simple graphic, chat or pre-chat form and mobile versions. You may find that one invitation type yields more impressive acceptance rates than another depending on the circumstances.
Take the first step in bringing the best of proactive chat and human support together. Request a demo of Genesys DX and discover how to provide your customers — and empower your employees — with what they need the first time, every time.
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
