NA G-Summits Together - a New Era of CX!

The World’s Most Extensive Customer Experience (CX) Roadshow, Covering Five Continents and Over 15 Cities

The Genesys G-Summit global event series bring together thought leaders and Genesys customers as we collectively share best practices and gain insights into the latest CX market trends. These regional events are designed for customers and visionaries across industries and disciplines to share perspectives and key learnings on how to manage the customer experience.

If you don’t see a G-Summit near you, check back often, as new G-Summits will be added throughout the year. 

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Agenda

Time

Event

11:30 PM

Registration

12:00 - 12:30 PM

Lunch

12:30 - 12:45 PM

Welcome

Ted Hunting, Vice President NA Field Marketing & Ludy Morales-Dunning, Director Field Marketing, Genesys

12:45 - 2:15 PM

Together - A New Era of CX

Jim Kraeutler, Vice President, Innovation Management, Genesys and Chris Connolly, Vice President, Solution Strategy, Genesys

2:15 - 3:15 PM

Trends in Industries

Mark Stanley, Director, Strategic Business Consulting, Genesys

3:15 - 3:30 PM

Break

Refreshment Break and Prizes

3:30 - 4:00 PM

Panel of Customers

Back in Black and Lincoln Financial

4:00 - 5:00 PM

AI Workshop - AI, chatbot

Tommy Minta, Digital Channels Solution Lead, Genesys and Shane O'Sullivan, Sr. Account Executive, Genesys

5:00 - 6:30 PM

Innovations Lounge

Demo and Cocktail Reception

Speakers

Ted Hunting

Ted Hunting

Vice President, North America Field Marketing, Genesys

Ludy Morales-Dunning

Ludy Morales-Dunning

Director North America Field Marketing,
Genesys

Jim Kraeutler

Jim Kraeutler

Vice President, Innovations,
Genesys

Chris Connolly

Chris Connolly

Vice President, Solution Strategy,
Genesys

Tommy Minta

Tommy Minta

Digital Channels Solution Lead,
Genesys

Mark Stanley

Mark Stanley

Director Solution Consulting,
Genesys

Shane O’Sullivan

Shane O’Sullivan

Senior Account Executive,
Genesys

Teri Pedersen

Teri Pedersen

Vice President - Human Resources, Payroll, Contact Center,
Back In Black

Jim Tillery

Jim Tillery

Director, Application Developmen,
Lincoln Financial

Sponsors

Cyara
Pindrop
Avtex

Venue

Hawaii Convention Center
1801 Kalakaua Avenue
Honolulu, Hawaii 96815

USA.

Find Out More

Register

Register today for the CX event of the year in Honolulu, HI. You don’t want to miss out.

Thank you so much for your interest in attending the upcoming G-Summit

Honolulu, Hawaii on February 8th, 2018.

Please keep an eye on your inbox for your confirmation and other updates in the run up to the event. Alternatively, you can view the latest information about Hawaii G-Summit 2018 on the event page.