Simplify the Insurance Experience

Overcome the complex challenges of serving the needs of price-focused policy holders, as well as agents and brokers. Increase customer loyalty and gain valuable cross-sell and up-sell opportunities. Deliver extraordinary experiences across every channel and touchpoint while improving back-office productivity.

Maximize Every Customer Interaction   

Meet growing service expectations while increasing efficiency and profitability.

Orchestrate Routing 

Connect policy holders, agents and brokers to the best resource available. Monitor online activity and proactively offer assisted-service to increase sales conversion rates and reduce cost.

Speed up Claims Processing

Effectively administer back office processes and increase the speed of claims processing by actively managing workload distribution, uncovering insights and optimizing the workforce in every location.

Offer Mobile Service and Support 

Enable policy holders to directly access mobile service and support through voice, chat or email, while informing agents with context, location and history.

See how Corona Direct uses Genesys to automate processes and increase sales

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