{"id":631622,"date":"2026-06-29T17:24:04","date_gmt":"2026-06-30T00:24:04","guid":{"rendered":"https:\/\/www.genesys.com\/webinars\/non-vert-modernization-set-your-2027-strategy-in-motion"},"modified":"2026-07-03T07:57:22","modified_gmt":"2026-07-03T14:57:22","slug":"non-vert-modernization-set-your-2027-strategy-in-motion","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/fr-fr\/webinars\/non-vert-modernization-set-your-2027-strategy-in-motion","title":{"rendered":"Modernisation de l\u2019exp\u00e9rience client : acc\u00e9l\u00e9rez votre feuille de route\u00a0IA pour 2027"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbmb-1&Prime;]<\/p>\n<p class=\"pre_h1\"><strong>Atelier virtuel immersif<\/strong><\/p>\n<p>[\/vc_column_text][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h1><span lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\">Modernisation de l\u2019 exp\u00e9rience client\u00a0<\/span><span lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\">:<\/span> <span lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\">acc\u00e9l\u00e9rez votre feuille de route\u00a0IA pour 2027<\/span><\/h1>\n<p>Identifiez les opportunit\u00e9s de modernisation de votre exp\u00e9rience client et repartez avec des recommandations concr\u00e8tes, adapt\u00e9es aux enjeux et aux objectifs de votre organisation.<\/p>\n<p><strong>23 ao\u00fbt 2026 \u00e0 10 h CEST<br \/>\n<\/strong><strong>Capacit\u00e9 d&rsquo;accueil\u00a0: 45 participants<\/strong>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime; el_id=\u00a0\u00bbform\u00a0\u00bb offset=\u00a0\u00bbvc_col-lg-offset-1 vc_col-lg-5&Prime;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Heureux de vous revoir,<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Ce n\u2019est pas vous ?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"701Ht0000025UgEIAU\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/webinars\/631622?thankyou=631622&page_type=webinars&page_attr=Interactif%3BVideo%3BBest%20Practice\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/webinars\/631622\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"upcoming-webinar\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"fr-fr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/webinars\/631622\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"631622\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"E-mail professionnel\" placeholder=\"E-mail professionnel\">\n        <label for=\"fe192\">E-mail professionnel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Pr\u00e9nom\">\n        <label for=\"fe190\">Pr\u00e9nom<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Nom\">\n        <label for=\"fe191\">Nom<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">Cadre sup\u00e9rieur<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Directeur<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Principal<\/option><option value=\"Engineer \/ Architect\">Ing\u00e9nieur\/Architecte<\/option><option value=\"Consultant\">Consultant<\/option><option value=\"Analyst\">Analyste<\/option><option value=\"Partner\">Partenaire<\/option><option value=\"Staff\">Personnel<\/option><option value=\"Unknown\">Autre<\/option>\n        <\/select>\n        <label for=\"fe219\">R\u00f4le<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">R\u00e9clamations<\/option><option value=\"Collections\">Collecte<\/option><option value=\"Contact Center Management\">Gestion du centre de contact<\/option><option value=\"Customer Experience\">Exp\u00e9rience client<\/option><option value=\"Customer Service\">Service client<\/option><option value=\"Ecommerce\/Digital Channels\">E-commerce\/canaux digitaux<\/option><option value=\"Finance\">Finance<\/option><option value=\"Human Resources\">Ressources humaines<\/option><option value=\"Influencer\">Influenceur<\/option><option value=\"Information Technology\">IT<\/option><option value=\"IT Architecture\">IT Architecture<\/option><option value=\"IT Infrastructure\">IT Infrastructure<\/option><option value=\"IVR\">SVI<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Gestion des op\u00e9rations\/processus<\/option><option value=\"Production Management\">Gestion de la production<\/option><option value=\"Purchasing\">Achats<\/option><option value=\"Sales\">Ventes<\/option><option value=\"Unknown\">Autre<\/option>\n        <\/select>\n        <label for=\"fe218\">D\u00e9partement<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Nom de la soci\u00e9t\u00e9\">\n        <label for=\"fe193\">Nom de la soci\u00e9t\u00e9<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"T\u00e9l\u00e9phone\">\n        <label for=\"fe215\">T\u00e9l\u00e9phone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Pays<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">D\u00e9partement\/r\u00e9gion<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Ville\">\n        <label for=\"fe226\">Ville<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Intitul\u00e9 du poste\">\n        <label for=\"fe220\">Intitul\u00e9 du poste<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banque<\/option><option value=\"Business Services\">Services commerciaux<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">\u00c9nergie et services publics<\/option><option value=\"Entertainment\">Divertissement<\/option><option value=\"Government\">Service public<\/option><option value=\"Insurance\">Assurance<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technologies<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Autre<\/option>\n        <\/select>\n        <label for=\"fe221\">Industrie<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Recherches pr\u00e9liminaires<\/option><option value=\"Gathering business requirements\">\u00c9tablissement d\u2019un cahier des charges<\/option><option value=\"Comparing solutions\">Comparaison de solutions<\/option><option value=\"Ready for a conversation\">Pr\u00eat \u00e0 engager une discussion<\/option>\n        <\/select>\n        <label for=\"fe222\">Domaine d\u2019int\u00e9r\u00eat<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1 \u00e0 20<\/option><option value=\"21-50\">21 \u00e0 50<\/option><option value=\"51-100\">51 \u00e0 100<\/option><option value=\"101-300\">101 \u00e0 300<\/option><option value=\"301-500\">301 \u00e0 500<\/option><option value=\"501-1000\">501 \u00e0 1\u00a0000<\/option><option value=\">1000\">Plus de 1\u00a0000<\/option><option value=\"No Contact Center\">Pas un centre de contact<\/option><option value=\"Don't Know\">Ne sait pas<\/option>\n        <\/select>\n        <label for=\"fe225\">Nombre de postes agents<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Oui. Me tenir inform\u00e9 par e-mail ou par t\u00e9l\u00e9phone des informations relatives \u00e0 Genesys.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Je souhaite \u00eatre contact\u00e9 par un expert CX<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"S'inscrire\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"S'inscrire\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>En fournissant vos informations, vous acceptez notre <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">politique de confidentialit\u00e9<\/a><\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_single_image image=\u00a0\u00bb630570&Prime; css=\u00a0\u00bb\u00a0\u00bb rounded_corners=\u00a0\u00bbrounded-lg\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb5\/12&Prime; offset=\u00a0\u00bbvc_col-md-offset-1 vc_col-md-5&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2><span class=\"NormalTextRun SCXW111246008 BCX0\">D\u00e9couvrez les possibilit\u00e9s d&rsquo;une <\/span><span class=\"NormalTextRun SCXW111246008 BCX0\"> exp\u00e9rience client qui vous permet de passer\u00a0:<\/span><\/h2>\n<p>[\/vc_column_text][vc_column_text ct_style=\u00a0\u00bblist-block\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p class=\"text-20\"><span class=\"TextRun SCXW93160063 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW93160063 BCX0\">Des demandes courantes \u00e0 un self-service intelligent, capable de fournir des r\u00e9ponses plus rapides et plus pertinentes.<\/span><\/span><\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=\u00a0\u00bblist-block\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p class=\"text-20\"><span class=\"TextRun SCXW247127982 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW247127982 BCX0\">De demandes de service fragment\u00e9es \u00e0 une r\u00e9solution de bout en bout, fluide et coh\u00e9rente sur l\u2019ensemble des canaux.<\/span><\/span><\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=\u00a0\u00bblist-block\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p class=\"text-20\"><span class=\"TextRun SCXW233348798 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW233348798 BCX0\">D\u2019interactions self-service abandonn\u00e9es \u00e0 une automatisation du service pilot\u00e9e par l\u2019IA, avec l\u2019intervention d\u2019un conseiller lorsque sa valeur est la plus d\u00e9terminante.<\/span><\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2 style=\"text-align: center;\"><span class=\"TextRun MacChromeBold SCXW51842528 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW51842528 BCX0\" data-ccp-charstyle=\"normaltextrun\" data-ccp-charstyle-defn=\"{&quot;ObjectId&quot;:&quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1&quot;,&quot;ClassId&quot;:1073872969,&quot;Properties&quot;:[201342446,&quot;1&quot;,201342447,&quot;5&quot;,201342448,&quot;1&quot;,201342449,&quot;1&quot;,469777841,&quot;Calibri&quot;,469777842,&quot;Arial&quot;,469777843,&quot;Calibri&quot;,469777844,&quot;Calibri&quot;,201341986,&quot;1&quot;,469769226,&quot;Calibri,Arial&quot;,268442635,&quot;22&quot;,469775450,&quot;normaltextrun&quot;,201340122,&quot;1&quot;,134233614,&quot;true&quot;,469778129,&quot;normaltextrun&quot;,335572020,&quot;1&quot;,469778324,&quot;Default Paragraph Font&quot;]}\">Posez les fondations de votre strat\u00e9gie IA. D\u00e9finissez votre feuille de route.<\/span><\/span><span class=\"EOP Selected SCXW51842528 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false}\">\u00a0<\/span><\/h2>\n<p>[\/vc_column_text][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<span class=\"NormalTextRun SCXW122899987 BCX0\">Rejoignez vos pairs et des experts Genesys <\/span><span class=\"NormalTextRun SCXW122899987 BCX0\">pour<\/span><span class=\"NormalTextRun SCXW122899987 BCX0\"> un atelier virtuel immersif de<\/span><span class=\"NormalTextRun SCXW122899987 BCX0\"> 90\u00a0minutes.<\/span><span class=\"NormalTextRun SCXW122899987 BCX0\"> Au<\/span><span class=\"NormalTextRun SCXW122899987 BCX0\"> programme\u00a0: comment l\u2019orchestration pilot\u00e9e par\u00a0IA aide <\/span><span class=\"NormalTextRun SCXW122899987 BCX0\">les organisations<\/span><span class=\"NormalTextRun SCXW122899987 BCX0\"> \u00e0 transformer <\/span><span class=\"NormalTextRun SCXW122899987 BCX0\">les interactions clients<\/span><span class=\"NormalTextRun SCXW122899987 BCX0\"> du quotidien en exp\u00e9riences fluides et proactives qui <\/span><span class=\"NormalTextRun SCXW122899987 BCX0\">favorisent<\/span><span class=\"NormalTextRun SCXW122899987 BCX0\"> l\u2019ef<\/span><span class=\"NormalTextRun SCXW122899987 BCX0\">ficacit\u00e9<\/span><span class=\"NormalTextRun SCXW122899987 BCX0\">, <\/span><span class=\"NormalTextRun SCXW122899987 BCX0\">la fid\u00e9lit\u00e9<\/span><span class=\"NormalTextRun SCXW122899987 BCX0\"> et la croissance.<\/span><\/p>\n<p><span class=\"TextRun SCXW214877897 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW214877897 BCX0\" data-ccp-charstyle=\"normaltextrun\" 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data-ccp-charstyle=\"normaltextrun\">\u200b<\/span><span class=\"NormalTextRun SCXW214877897 BCX0\" data-ccp-charstyle=\"normaltextrun\">\u200b<\/span><span class=\"NormalTextRun SCXW214877897 BCX0\" data-ccp-charstyle=\"normaltextrun\">\u200b<\/span><span class=\"NormalTextRun SCXW214877897 BCX0\" data-ccp-charstyle=\"normaltextrun\"> et de<\/span> <span class=\"NormalTextRun SCXW214877897 BCX0\" data-ccp-charstyle=\"normaltextrun\">d\u00e9monstrations<\/span> <span class=\"NormalTextRun SCXW214877897 BCX0\" data-ccp-charstyle=\"normaltextrun\">en<\/span> <span class=\"NormalTextRun SCXW214877897 BCX0\" data-ccp-charstyle=\"normaltextrun\">direct<\/span><\/span><span class=\"TextRun SCXW214877897 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"> <span class=\"NormalTextRun SCXW214877897 BCX0\" data-ccp-charstyle=\"normaltextrun\">,<\/span><span class=\"NormalTextRun SCXW214877897 BCX0\" data-ccp-charstyle=\"normaltextrun\"> vous explorerez les principaux d\u00e9fis de l\u2019exp\u00e9rience client, d\u00e9couvrirez comment l\u2019IA peut y r\u00e9pondre et \u00e9valuerez ses avantages potentiels afin de d\u00e9finir les prochaines \u00e9tapes pour votre organisation.<\/span><\/span><\/p>\n<p>Vous repartirez avec les insights n\u00e9cessaires pour construire une feuille de route concr\u00e8te et actionnable, align\u00e9e sur vos priorit\u00e9s strat\u00e9giques et les objectifs de votre entreprise.[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb2\/3&Prime; el_class=\u00a0\u00bbcol-md-8 offset-md-2 order-1 order-md-1&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2 style=\"text-align: center;\">Au programme<\/h2>\n<p>[\/vc_column_text][vc_column_text ct_style=\u00a0\u00bblist-block\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p class=\"text-20\" style=\"text-align: center;\">Accueil et pr\u00e9sentation de l\u2019atelier<\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=\u00a0\u00bblist-block\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p class=\"text-20\" style=\"text-align: center;\">D\u00e9fis CX et EX actuels<\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=\u00a0\u00bblist-block\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p class=\"text-20\" style=\"text-align: center;\">Identifier et prioriser les opportunit\u00e9s de modernisation<\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=\u00a0\u00bblist-block\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p class=\"text-20\" style=\"text-align: center;\">L\u2019IA en action\u00a0: cas d\u2019usage et d\u00e9monstrations<\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=\u00a0\u00bblist-block\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p class=\"text-20\" style=\"text-align: center;\">Mesurer et quantifier la valeur m\u00e9tier<\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=\u00a0\u00bblist-block\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p class=\"text-20\" style=\"text-align: center;\">D\u00e9finir votre trajectoire de modernisation<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\u00a0\u00bb.vc_custom_1782740157549{margin-top: 15px !important;}\u00a0\u00bb]<\/p>\n<h2 style=\"text-align: center;\">Pourquoi participer<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<strong>Un atelier interactif avec des leviers d&rsquo;action imm\u00e9diats<\/strong><\/p>\n<p>Identifiez les opportunit\u00e9s de modernisation et repartez avec des recommandations pratiques et des prochaines \u00e9tapes directement applicables.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<strong><span class=\"TextRun MacChromeBold SCXW62157030 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span 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data-ccp-charstyle=\"normaltextrun\">m<\/span><span class=\"NormalTextRun SCXW92774392 BCX0\" data-ccp-charstyle=\"normaltextrun\">p<\/span><span class=\"NormalTextRun SCXW92774392 BCX0\" data-ccp-charstyle=\"normaltextrun\">act<\/span> <span class=\"NormalTextRun SCXW92774392 BCX0\" data-ccp-charstyle=\"normaltextrun\">de<\/span><span class=\"NormalTextRun SCXW92774392 BCX0\" data-ccp-charstyle=\"normaltextrun\"> l\u2019IA et des<\/span> <span class=\"NormalTextRun SCXW92774392 BCX0\" data-ccp-charstyle=\"normaltextrun\">cas d\u2019usage de<\/span><span class=\"NormalTextRun SCXW92774392 BCX0\" data-ccp-charstyle=\"normaltextrun\"> transformation<\/span><span class=\"NormalTextRun SCXW92774392 BCX0\" data-ccp-charstyle=\"normaltextrun\"> align\u00e9s<\/span><span class=\"NormalTextRun SCXW92774392 BCX0\" data-ccp-charstyle=\"normaltextrun\"> sur <\/span><span class=\"NormalTextRun SCXW92774392 BCX0\" data-ccp-charstyle=\"normaltextrun\">vos<\/span><span class=\"NormalTextRun 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data-ccp-charstyle-defn=\"{&quot;ObjectId&quot;:&quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1&quot;,&quot;ClassId&quot;:1073872969,&quot;Properties&quot;:[201342446,&quot;1&quot;,201342447,&quot;5&quot;,201342448,&quot;1&quot;,201342449,&quot;1&quot;,469777841,&quot;Calibri&quot;,469777842,&quot;Arial&quot;,469777843,&quot;Calibri&quot;,469777844,&quot;Calibri&quot;,201341986,&quot;1&quot;,469769226,&quot;Calibri,Arial&quot;,268442635,&quot;22&quot;,469775450,&quot;normaltextrun&quot;,201340122,&quot;1&quot;,134233614,&quot;true&quot;,469778129,&quot;normaltextrun&quot;,335572020,&quot;1&quot;,469778324,&quot;Default Paragraph Font&quot;]}\">\u00c9changez avec vos pairs<\/span><\/span><span class=\"EOP Selected SCXW248397591 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false}\">\u00a0<\/span><\/strong><\/p>\n<p><span class=\"TextRun SCXW195080668 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW195080668 BCX0\" data-ccp-charstyle=\"normaltextrun\" data-ccp-charstyle-defn=\"{&quot;ObjectId&quot;:&quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1&quot;,&quot;ClassId&quot;:1073872969,&quot;Properties&quot;:[201342446,&quot;1&quot;,201342447,&quot;5&quot;,201342448,&quot;1&quot;,201342449,&quot;1&quot;,469777841,&quot;Calibri&quot;,469777842,&quot;Arial&quot;,469777843,&quot;Calibri&quot;,469777844,&quot;Calibri&quot;,201341986,&quot;1&quot;,469769226,&quot;Calibri,Arial&quot;,268442635,&quot;22&quot;,469775450,&quot;normaltextrun&quot;,201340122,&quot;1&quot;,134233614,&quot;true&quot;,469778129,&quot;normaltextrun&quot;,335572020,&quot;1&quot;,469778324,&quot;Default Paragraph Font&quot;]}\">Participez \u00e0 un atelier virtuel interactif et guid\u00e9 aux c\u00f4t\u00e9s d\u2019autres responsables CX. Partagez vos <\/span><span class=\"NormalTextRun SCXW195080668 BCX0\" data-ccp-charstyle=\"normaltextrun\">perspec<\/span><span class=\"NormalTextRun SCXW195080668 BCX0\" data-ccp-charstyle=\"normaltextrun\">tives<\/span><span class=\"NormalTextRun SCXW195080668 BCX0\" data-ccp-charstyle=\"normaltextrun\">, confrontez vos exp\u00e9riences face \u00e0 des<\/span><span class=\"NormalTextRun SCXW195080668 BCX0\" data-ccp-charstyle=\"normaltextrun\"> d\u00e9fis<\/span><span class=\"NormalTextRun SCXW195080668 BCX0\" data-ccp-charstyle=\"normaltextrun\"> communs<\/span><span class=\"NormalTextRun SCXW195080668 BCX0\" data-ccp-charstyle=\"normaltextrun\"> et d\u00e9couvrez des approches \u00e9prouv\u00e9es pour acc\u00e9l\u00e9rer la modernisation et l\u2019adoption de l\u2019IA.<\/span><\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=\u00a0\u00bbbgc-lgray\u00a0\u00bb flair=\u00a0\u00bb%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbmb-1&Prime;] Atelier virtuel immersif [\/vc_column_text][vc_column_text css=\u00a0\u00bb\u00a0\u00bb] Modernisation de l\u2019 exp\u00e9rience client\u00a0: acc\u00e9l\u00e9rez votre feuille de route\u00a0IA pour 2027 Identifiez les opportunit\u00e9s de modernisation de votre exp\u00e9rience client et repartez avec des recommandations concr\u00e8tes, adapt\u00e9es aux enjeux et aux objectifs de votre organisation. 23 ao\u00fbt 2026 \u00e0 10 h CEST [&hellip;]<\/p>\n","protected":false},"author":906,"featured_media":630559,"template":"","tax_priority":[54],"tax_contenttheme":[14892,14894],"tax_bundle":[],"tax_contenttheme2":[16127,16193],"tax_capability_sitewide":[16202,18156],"tax_products_programs":[17540],"tax_buying_job":[16625,16666,16676,16718],"tax_buyer_persona":[16888,16916],"tax_sector":[],"tax_segment":[17081],"class_list":["post-631622","webinars","type-webinars","status-publish","has-post-thumbnail","hentry","webinar_type-best-practice","tax_priority-54","tax_contenttheme-improve-customer-experience-fr-fr","tax_contenttheme-level-up-your-technology-fr-fr","tax_contenttheme2-improve-customer-experience-fr-fr","tax_contenttheme2-level-up-your-technology-fr-fr","tax_capability_sitewide-ai-and-automation-fr-fr","tax_capability_sitewide-cloud-migration-fr-fr","tax_products_programs-genesys-cloud-cx-fr-fr","tax_buying_job-job-1-problem-identification-fr-fr","tax_buying_job-job-2-solution-exploration-fr-fr","tax_buying_job-job-3-requirements-building-fr-fr","tax_buying_job-job-4-supplier-selection-fr-fr","tax_buyer_persona-business-fr-fr","tax_buyer_persona-technical-fr-fr","tax_segment-enterprise-fr-fr","tax_content_type-interactive-fr-fr","tax_content_type-video-fr-fr","tax_set-video"],"acf":{"meta_description":"","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","is_on_demand":false,"item_nav_hide":"no","utm_pass":false,"asset_expiration":"","disable_chat":false,"media_type":"embed","media_position":"left","disable_next_steps":false,"display_desc":false,"title_align":"left","ns_title":"","ns_subtitle":"","is_zoom":true,"get_started_config":"default","media_embed":"<iframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/kM1B-jQUeVI?si=GLTXr-Ouvf6ZOLZC\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>","resource_next_steps":[{"ID":623417,"post_author":"890","post_date":"2026-05-04 12:31:14","post_date_gmt":"2026-05-04 19:31:14","post_content":"","post_title":"Le playbook CX pour l\u2019\u00e8re agentique","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"the-cx-playbook-for-the-agentic-era","to_ping":"","pinged":"","post_modified":"2026-05-20 10:38:26","post_modified_gmt":"2026-05-20 17:38:26","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=623417","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"}],"w_tycontent":"<p>Merci de votre inscription \u00e0 ce prochain atelier. 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