{"id":624017,"date":"2026-04-28T03:42:15","date_gmt":"2026-04-28T10:42:15","guid":{"rendered":"https:\/\/www.genesys.com\/webinars\/presentation-des-agents-virtuels-agentiques-la-prochaine-evolution-de-lia-chez-genesys"},"modified":"2026-04-28T03:46:53","modified_gmt":"2026-04-28T10:46:53","slug":"introducing-agentic-virtual-agents","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/fr-fr\/webinars\/introducing-agentic-virtual-agents","title":{"rendered":"Pr\u00e9sentation des agents virtuels agentiques : la prochaine \u00e9volution de l\u2019IA chez Genesys"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row el_id=\u00a0\u00bbregister\u00a0\u00bb][vc_column width=\u00a0\u00bb2\/3&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2>Pr\u00e9sentation des agents virtuels agentiques : la prochaine \u00e9volution de l\u2019IA chez Genesys<\/h2>\n<p>[\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]Les organisations vont au-del\u00e0 de l\u2019automatisation traditionnelle pour adopter des syst\u00e8mes plus intelligents et autonomes. Genesys ouvre la voie avec une strat\u00e9gie centr\u00e9e sur l\u2019agentique, con\u00e7ue pour offrir davantage d\u2019adaptabilit\u00e9, de personnalisation et d\u2019impact business. Les Genesys Cloud\u2122 Agentic Virtual Agents marquent une \u00e9tape cl\u00e9 dans l\u2019\u00e9volution de l\u2019exp\u00e9rience client pilot\u00e9e par l\u2019IA.<\/p>\n<p>Regardez cette session et d\u00e9couvrez notre approche unique pour concevoir des solutions d\u2019IA \u00e0 l\u2019\u00e8re de l\u2019IA agentique. Nous y pr\u00e9senterons notre derni\u00e8re innovation, les Agentic Virtual Agents, avec une d\u00e9monstration en direct et un aper\u00e7u guid\u00e9 de la simplicit\u00e9 de leur configuration et de leur d\u00e9ploiement.<\/p>\n<p><strong>Pourquoi regarder ?<\/strong><\/p>\n<ul>\n<li>D\u00e9couvrez comment Genesys red\u00e9finit l\u2019IA avec une approche centr\u00e9e sur l\u2019agentique<\/li>\n<li>Explorez comment des agents IA autonomes peuvent am\u00e9liorer l\u2019exp\u00e9rience client<\/li>\n<li>B\u00e9n\u00e9ficiez d\u2019exemples concrets directement applicables<\/li>\n<li>Assistez \u00e0 une d\u00e9monstration en direct des Agentic Virtual Agents en action<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" 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for=\"fe220\">Intitul\u00e9 du poste<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banque<\/option><option value=\"Business Services\">Services commerciaux<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">\u00c9nergie et services publics<\/option><option value=\"Entertainment\">Divertissement<\/option><option value=\"Government\">Service public<\/option><option value=\"Insurance\">Assurance<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technologies<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Autre<\/option>\n        <\/select>\n        <label for=\"fe221\">Industrie<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Recherches pr\u00e9liminaires<\/option><option value=\"Gathering business requirements\">\u00c9tablissement d\u2019un cahier des charges<\/option><option value=\"Comparing solutions\">Comparaison de solutions<\/option><option value=\"Ready for a conversation\">Pr\u00eat \u00e0 engager une discussion<\/option>\n        <\/select>\n        <label for=\"fe222\">Domaine d\u2019int\u00e9r\u00eat<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1 \u00e0 20<\/option><option value=\"21-50\">21 \u00e0 50<\/option><option value=\"51-100\">51 \u00e0 100<\/option><option value=\"101-300\">101 \u00e0 300<\/option><option value=\"301-500\">301 \u00e0 500<\/option><option value=\"501-1000\">501 \u00e0 1\u00a0000<\/option><option value=\">1000\">Plus de 1\u00a0000<\/option><option value=\"No Contact Center\">Pas un centre de contact<\/option><option value=\"Don't Know\">Ne sait pas<\/option>\n        <\/select>\n        <label for=\"fe225\">Nombre de postes agents<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Oui. Me tenir inform\u00e9 par e-mail ou par t\u00e9l\u00e9phone des informations relatives \u00e0 Genesys.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Je souhaite \u00eatre contact\u00e9 par un expert CX<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Voir maintenant\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Voir maintenant\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>En fournissant vos informations, vous acceptez notre <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">politique de confidentialit\u00e9<\/a><\/span><\/div><\/div><\/form><\/div>[vc_row_inner][vc_column_inner][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 style=\"text-align: center;\">Intervenants<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbtop\u00a0\u00bb el_class=\u00a0\u00bbspeaker_list\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/2&Prime;][vc_single_image image=\u00a0\u00bb547043&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb img_size=\u00a0\u00bbfull\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><strong>Paul Bennett<\/strong><br \/>\n<span data-olk-copy-source=\"MessageBody\">AI and Experience Orchestration Director<\/span><br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/2&Prime;][vc_single_image image=\u00a0\u00bb555767&Prime; css=\u00a0\u00bb\u00a0\u00bb si_alt_text=\u00a0\u00bbMitch Mason\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><strong>Mitch Mason<\/strong><br \/>\n<span data-olk-copy-source=\"MessageBody\">Principal Product Manager, Virtual Agent<\/span><br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbtop\u00a0\u00bb el_class=\u00a0\u00bbspeaker_list\u00a0\u00bb][vc_column_inner][vc_single_image image=\u00a0\u00bb619055&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb img_size=\u00a0\u00bbfull\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><strong>Lars Mickelsen<\/strong><br \/>\n<span data-olk-copy-source=\"MessageBody\">\u00a0Principal Solution Consultant<\/span><br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row el_id=\u00a0\u00bbregister\u00a0\u00bb][vc_column width=\u00a0\u00bb2\/3&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb] Pr\u00e9sentation des agents virtuels agentiques : la prochaine \u00e9volution de l\u2019IA chez Genesys [\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]Les organisations vont au-del\u00e0 de l\u2019automatisation traditionnelle pour adopter des syst\u00e8mes plus intelligents et autonomes. Genesys ouvre la voie avec une strat\u00e9gie centr\u00e9e sur l\u2019agentique, con\u00e7ue pour offrir davantage d\u2019adaptabilit\u00e9, de personnalisation et d\u2019impact business. Les Genesys [&hellip;]<\/p>\n","protected":false},"author":1067,"featured_media":617488,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[16202,18317,16257],"tax_products_programs":[16482],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[17081],"class_list":["post-624017","webinars","type-webinars","status-publish","has-post-thumbnail","hentry","webinar_type-best-practice","tax_capability_sitewide-ai-and-automation-fr-fr","tax_capability_sitewide-journey-management-fr-fr","tax_capability_sitewide-digital-fr-fr","tax_products_programs-genesys-ai-fr-fr","tax_segment-enterprise-fr-fr"],"acf":{"utm_pass":false,"asset_expiration":"","resource_next_steps":[{"ID":113653,"post_author":"1","post_date":"2018-11-14 09:48:14","post_date_gmt":"2018-11-14 17:48:14","post_content":"","post_title":"AI Ethics Guidelines","post_excerpt":"","post_status":"draft","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"ai-ethics-guidelines","to_ping":"","pinged":"","post_modified":"2025-07-14 09:24:36","post_modified_gmt":"2025-07-14 16:24:36","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=collateral&#038;p=113653","menu_order":0,"post_type":"collateral","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":529170,"post_author":"890","post_date":"2024-07-15 14:14:21","post_date_gmt":"2024-07-15 21:14:21","post_content":"","post_title":"Le mod\u00e8le d'adoption progressive de l'IA de Genesys Cloud","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"the-genesys-cloud-ai-progressive-adoption-model","to_ping":"","pinged":"","post_modified":"2024-12-06 10:32:08","post_modified_gmt":"2024-12-06 18:32:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/resources\/the-genesys-cloud-ai-progressive-adoption-model","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":518167,"post_author":"731","post_date":"2024-05-06 13:33:16","post_date_gmt":"2024-05-06 20:33:16","post_content":"[vc_section][vc_row][vc_column width=\"2\/3\"][vc_column_text css=\"\"]\r\n<p class=\"pre_h1\">On-demand webinar<\/p>\r\n[\/vc_column_text][vc_column_text]\r\n<h1>[this_page_title]<\/h1>\r\n[\/vc_column_text][vc_column_text css=\"\"]<strong>Understanding the significance of leveraging AI technology to enhance CX in the modern business landscape.<\/strong>[\/vc_column_text][vc_single_image image=\"518349\" css=\"\"][vc_row_inner][vc_column_inner][vc_column_text css=\"\"]<span data-contrast=\"auto\">Adopting artificial intelligence (AI) for customer experience (CX) enhancement isn\u2019t just an option \u2014 it\u2019s a necessity. To stand out, companies must adeptly implement AI. However, the challenge lies in leveraging the transformative power of AI and in knowing where to begin.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559685&quot;:91,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:257}\">\u00a0<\/span>\r\n\r\n<span data-contrast=\"auto\">Our framework-based approach to AI adoption balances short-term value realization with long-term strategy. In each step of this model, you\u2019ll adopt capabilities that deliver quick returns while laying the groundwork for even greater value later.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559685&quot;:91,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:257}\">\u00a0<\/span>\r\n\r\n<span data-contrast=\"auto\">Watch this webinar to learn:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559685&quot;:91,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:257}\">\u00a0<\/span>\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li data-leveltext=\"\u00b7\" data-font=\"Symbol\" data-listid=\"32\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u00b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">A progressive <strong>five-step AI adoption model<\/strong><\/span><strong>\u00a0<\/strong><\/li>\r\n \t<li data-leveltext=\"\u00b7\" data-font=\"Symbol\" data-listid=\"32\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u00b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">The key parameters for AI selection in CX<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559685&quot;:720,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:257,&quot;335559991&quot;:360}\">\u00a0<\/span><\/li>\r\n \t<li data-leveltext=\"\u00b7\" data-font=\"Symbol\" data-listid=\"32\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u00b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">How organizations can expedite time to value with AI implementation<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559685&quot;:720,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:257,&quot;335559991&quot;:360}\">\u00a0<\/span><\/li>\r\n \t<li data-leveltext=\"\u00b7\" data-font=\"Symbol\" data-listid=\"32\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u00b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Why point solutions are insufficient for CX enhancement<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559685&quot;:720,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:257,&quot;335559991&quot;:360}\">\u00a0<\/span><\/li>\r\n \t<li data-leveltext=\"\u00b7\" data-font=\"Symbol\" data-listid=\"32\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u00b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">Whether your data (and your customers\u2019 data) is securely managed<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559685&quot;:720,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:257,&quot;335559991&quot;:360}\">\u00a0<\/span><\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n[\/vc_column_text][vc_single_image css=\"\"][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\"1\/3\"][mktoform cta_button=\"Watch now\" cta_header=\"Watch now\" cms_hold=\"RG\" cid_id=\"7014X000003AfM1QAK\"][vc_row_inner][vc_column_inner][vc_column_text css=\"\"]\r\n<h3 style=\"text-align: center;\">Meet the speakers<\/h3>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\"yes\" content_placement=\"top\" el_class=\"speaker_list\"][vc_column_inner width=\"1\/2\"][vc_single_image image=\"518173\" css=\"\" img_size=\"full\"][vc_column_text css=\"\"]\r\n<p style=\"text-align: center;\"><b>Arpita Maity-Peschard\r\n<\/b>Director, Product Marketing, AI\r\nGenesys<\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/2\"][vc_single_image image=\"491476\" css=\"\" img_size=\"full\"][vc_column_text css=\"\"]\r\n<p style=\"text-align: center;\"><b>Rahul Garg\r\n<\/b>VP, Product, AI &amp; Self-Service\r\nGenesys<\/p>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]","post_title":"Effortless AI: An AI-Adoption Model for Customer Experience","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"effortless-ai-an-ai-adoption-model-for-customer-experience","to_ping":"","pinged":"","post_modified":"2024-11-25 08:00:26","post_modified_gmt":"2024-11-25 16:00:26","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=518167","menu_order":0,"post_type":"webinars","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":531282,"post_author":"1067","post_date":"2024-07-29 08:01:34","post_date_gmt":"2024-07-29 15:01:34","post_content":"[vc_section][vc_row][vc_column width=\"2\/3\"][vc_column_text css=\"\"]\r\n<p class=\"pre_h1\">On-demand webinar<\/p>\r\n[\/vc_column_text][vc_column_text css=\"\"]\r\n<h1>Genesys Cloud AI: Built differently for instant value<\/h1>\r\n[\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text css=\"\"]The excitement surrounding artificial intelligence (AI) for enhancing customer experience (CX) is overwhelming, with many promises that are often difficult to realize. AI has transitioned from being an optional strategy to a critical necessity for businesses to stay competitive.\r\n\r\nIn this webinar, discover how Genesys Cloud AI is uniquely built to stand out in the market. Learn about the significant benefits of leveraging Genesys AI technology to enhance CX in today\u2019s business landscape. And discover how our innovative approach to AI delivers a superior, sustainable experience, making Genesys Cloud AI the top choice for CX leaders seeking efficient and ethical AI-driven solutions.\r\n\r\n<strong><span class=\"TextRun SCXW225404516 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW225404516 BCX8 text-orange\">Key highlights:<\/span><\/span><\/strong><span class=\"EOP SCXW225404516 BCX8 text-orange\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span>\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li><strong>Protecting data integrity:<\/strong> Ensure the security and management of both your and your customers' information<\/li>\r\n \t<li><strong>Navigating global AI regulations:<\/strong> Understand contemporary AI regulations across various regions and their impact on go-to-market strategies<\/li>\r\n \t<li><strong>Addressing context management challenges:<\/strong> Explore the complexities of context management in AI solutions, particularly for CX<\/li>\r\n \t<li><strong>Assessing instant value from AI solutions:<\/strong> Analyze the potential of AI technologies to deliver immediate benefits<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\"1\/3\"][mktoform cta_button=\"Watch now\" cta_header=\"\" cms_hold=\"RG\" cid_id=\"7014X000003AffPQAS\"][vc_row_inner][vc_column_inner][vc_column_text css=\"\"]\r\n<h2 class=\"h3\" style=\"text-align: center;\">Meet the speakers<\/h2>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\"yes\" content_placement=\"top\" el_class=\"speaker_list\"][vc_column_inner width=\"1\/2\"][vc_single_image image=\"495866\" css=\"\" img_size=\"full\"][vc_column_text css=\"\"]\r\n<p style=\"text-align: center;\"><strong>Brett Weigl<\/strong>\r\nSVP Product Management, AI\r\nGenesys<\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/2\"][vc_single_image image=\"491476\" css=\"\"][vc_column_text css=\"\"]\r\n<p style=\"text-align: center;\"><b>Rahul Garg\r\n<\/b>VP Product Management, AI and Self-Service\r\nGenesys<\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/2\"][vc_single_image image=\"518173\" css=\"\"][vc_column_text css=\"\"]\r\n<p style=\"text-align: center;\"><strong>Arpita Maity-Peschard<\/strong>\r\nDirector, Product Marketing, AI\r\nGenesys<\/p>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]","post_title":"Genesys Cloud AI: Built differently for instant value","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"genesys-cloud-ai-built-different-for-instant-value","to_ping":"","pinged":"","post_modified":"2024-11-25 07:59:07","post_modified_gmt":"2024-11-25 15:59:07","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=531282","menu_order":0,"post_type":"webinars","post_mime_type":"","comment_count":"0","filter":"raw"}],"item_nav_hide":"no","disable_chat":false,"no_index":false,"no_follow":false,"media_type":"embed","media_position":"left","media_embed":"<iframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/9JtCJtCTGHs?si=DrrhYxlxzaabWGCQ\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; 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