{"id":596330,"date":"2025-10-27T03:40:59","date_gmt":"2025-10-27T10:40:59","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=596330"},"modified":"2025-10-27T04:14:10","modified_gmt":"2025-10-27T11:14:10","slug":"replay-regards-croises-sur-la-cx-special-assurance","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/fr-fr\/webinars\/replay-regards-croises-sur-la-cx-special-assurance","title":{"rendered":"Replay | Regards crois\u00e9s sur la CX, sp\u00e9cial assurance"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1738239259389{background-image: url(https:\/\/www.genesys.com\/media\/Design-sans-titre-48.png?id=555561) !important;}\u00a0\u00bb][vc_row r_gutter_size=\u00a0\u00bbgutter-small\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h5 style=\"text-align: left;\"><span class=\"text-orange\" style=\"text-decoration: underline;\">Replay &#8211; Webinaire<\/span><\/h5>\n<p>[\/vc_column_text][vc_column_text css=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbwhite\u00a0\u00bb]<\/p>\n<h1 class=\"text-orange\">Regards crois\u00e9s sur la CX<\/h1>\n<h3 class=\"text-orange\">Sp\u00e9cial assurance<\/h3>\n<p>[\/vc_column_text][vc_column_text css=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbwhite\u00a0\u00bb]<\/p>\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<h3 class=\"text-orange\">R\u00e9inventer l\u2019exp\u00e9rience client aux moments cl\u00e9s du parcours<\/h3>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][vc_column v_align=\u00a0\u00bbmiddle\u00a0\u00bb width=\u00a0\u00bb1\/2&Prime;][vc_row_inner][vc_column_inner]<div class=\"eloq_form elq-container gmkto_form_type_advanced gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform noknown noprefill nopp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Heureux de vous revoir,<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Ce n\u2019est pas vous ?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><div  class=\"form-row form-floating row-multicid el_field\"><select class=\"form-select multicid_field required\"><option value=\"\" data-ty=\"\"><\/option><option value=\"701Ht000001CUMlIAO\" data-ty=\"\">Replay | Acquisition & souscription : fluidifier les premiers pas du client<\/option><option value=\"701Ht000001CUMqIAO\" data-ty=\"https:\/\/www.youtube.com\/watch?v=YY4pYXeDjjU\">Replay | Vie du contrat : fid\u00e9liser et cr\u00e9er de la valeur au quotidien<\/option><option value=\"701Ht000001CUMvIAO\" data-ty=\"https:\/\/www.youtube.com\/watch?v=PmaQePsEXzE\">Replay | Gestion de sinistres : transformer une \u00e9preuve en opportunit\u00e9<\/option><\/select><label>S\u00e9lectionner un webinaire<span class=\"required-asterisk\">*<\/span><\/label><\/div><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"Attended On-Demand\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/webinars\/596330?thankyou=596330&page_type=webinars\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/webinars\/596330\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"ondemand-webinar\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"fr-fr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/fr-fr\/wp-json\/wp\/v2\/webinars\/596330\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"596330\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"E-mail professionnel\" placeholder=\"E-mail professionnel\">\n        <label for=\"fe192\">E-mail professionnel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_off el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_off  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Pr\u00e9nom\">\n        <label for=\"fe190\">Pr\u00e9nom<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_off el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_off required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Nom\">\n        <label for=\"fe191\">Nom<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_off eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_off required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Nom de la soci\u00e9t\u00e9\">\n        <label for=\"fe193\">Nom de la soci\u00e9t\u00e9<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_off eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_off required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"T\u00e9l\u00e9phone\">\n        <label for=\"fe215\">T\u00e9l\u00e9phone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_off eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_off required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Pays<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_off country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_off required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">D\u00e9partement\/r\u00e9gion<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_off eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_off required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Intitul\u00e9 du poste\">\n        <label for=\"fe220\">Intitul\u00e9 du poste<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Oui. Me tenir inform\u00e9 par e-mail ou par t\u00e9l\u00e9phone des informations relatives \u00e0 Genesys.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"S'inscrire\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"S'inscrire\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>En fournissant vos informations, vous acceptez notre <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">politique de confidentialit\u00e9<\/a><\/span><\/div><\/div><\/form><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row r_gutter_size=\u00a0\u00bbgutter-small\u00a0\u00bb][vc_column][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 style=\"text-align: center;\" data-start=\"154\" data-end=\"220\">Optimisez chaque moment cl\u00e9 du parcours client dans l\u2019assurance<\/h3>\n<p style=\"text-align: center;\" data-start=\"0\" data-end=\"180\">D\u00e9couvrez une s\u00e9rie de webinaires consacr\u00e9s \u00e0 l\u2019optimisation des parcours dans la relation assureur\/assur\u00e9, depuis l\u2019acquisition jusqu\u2019\u00e0 la gestion des sinistres.<\/p>\n<p style=\"text-align: center;\" data-start=\"182\" data-end=\"633\">\u00c0 travers ces sessions, nous aborderons les leviers technologiques et organisationnels qui permettent aux acteurs de l\u2019assurance d\u2019offrir une exp\u00e9rience fluide, personnalis\u00e9e et efficace. Vous explorerez notamment comment les solutions de gestion de l\u2019exp\u00e9rience client (CX), l\u2019intelligence artificielle, le digital et l\u2019omnicanal contribuent \u00e0 am\u00e9liorer la satisfaction des assur\u00e9s, tout en optimisant les performances et la r\u00e9activit\u00e9 des \u00e9quipes.<\/p>\n<p style=\"text-align: center;\" data-start=\"635\" data-end=\"763\" data-is-last-node=\"\" data-is-only-node=\"\">Ces ateliers offriront une vision concr\u00e8te des innovations qui red\u00e9finissent aujourd\u2019hui la relation entre assureurs et assur\u00e9s.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\u00a0\u00bb1\/5&Prime;][\/vc_column][vc_column width=\u00a0\u00bb3\/5&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h4 style=\"text-align: center;\">3 moments cl\u00e9s du parcours client<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/5&Prime;][\/vc_column][\/vc_row][vc_row][vc_column width=\u00a0\u00bb1\/3&Prime;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 data-start=\"904\" data-end=\"952\">Webinaire n\u00ba1<\/h3>\n<p data-start=\"904\" data-end=\"952\"><em data-start=\"923\" data-end=\"950\">Jeudi 2 octobre \u00e0 9h15<\/em><\/p>\n<h3 data-start=\"953\" data-end=\"1320\">Acquisition &amp; souscription : fluidifier les premiers pas du client<\/h3>\n<p data-start=\"953\" data-end=\"1320\">Le parcours client d\u00e9bute bien avant la signature. Dans ce premier atelier, d\u00e9couvrez comment <strong data-start=\"1120\" data-end=\"1167\">attirer, rassurer et convertir efficacement<\/strong>, en misant sur l\u2019<strong data-start=\"1185\" data-end=\"1211\">ultra-personnalisation<\/strong> et des parcours digitaux sans friction. L\u2019objectif : optimiser chaque interaction d\u00e8s les premiers instants.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 data-start=\"1327\" data-end=\"1375\">Webinaire n\u00ba2<\/h3>\n<p data-start=\"1327\" data-end=\"1375\"><em data-start=\"1346\" data-end=\"1373\">Jeudi 9 octobre \u00e0 9h15<\/em><\/p>\n<h3 data-start=\"1376\" data-end=\"1720\">Vie du contrat : fid\u00e9liser et cr\u00e9er de la valeur au quotidien<\/h3>\n<p data-start=\"1376\" data-end=\"1720\">Comment entretenir une relation continue, humaine et proactive une fois le contrat sign\u00e9 ? Nous aborderons les <strong data-start=\"1555\" data-end=\"1599\">meilleures pratiques de gestion courante<\/strong>, les opportunit\u00e9s de <strong data-start=\"1621\" data-end=\"1638\">vente crois\u00e9e<\/strong>, et les moyens de transformer les contacts r\u00e9currents en leviers de fid\u00e9lisation.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 data-start=\"1727\" data-end=\"1787\">Webinaire n\u00ba3<\/h3>\n<p data-start=\"1727\" data-end=\"1787\"><em data-start=\"1746\" data-end=\"1785\">Mardi 21 octobre \u00e0 9h15\u00a0<\/em><\/p>\n<h3 data-start=\"1788\" data-end=\"2156\">Gestion de sinistres : transformer une \u00e9preuve en opportunit\u00e9<\/h3>\n<p data-start=\"1788\" data-end=\"2156\">Le moment du sinistre est souvent d\u00e9terminant dans la perception client. Cet atelier se concentre sur les <strong data-start=\"1962\" data-end=\"1984\">instants de v\u00e9rit\u00e9<\/strong> : de la d\u00e9claration \u00e0 l\u2019indemnisation, comment fluidifier les d\u00e9marches, g\u00e9rer l\u2019\u00e9motion, et faire de ces moments critiques un <strong data-start=\"2112\" data-end=\"2136\">diff\u00e9renciateur fort<\/strong> pour votre marque ?<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column width=\u00a0\u00bb1\/2&Prime;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 data-start=\"126\" data-end=\"152\">Pourquoi participer ?<\/h3>\n<ul>\n<li data-start=\"126\" data-end=\"152\"><strong>Des ateliers concrets, centr\u00e9s sur l\u2019impact<\/strong>\n<ul>\n<li data-start=\"126\" data-end=\"152\">Chaque session vous apporte <strong data-start=\"235\" data-end=\"272\">des leviers activables rapidement<\/strong> pour am\u00e9liorer l\u2019exp\u00e9rience client, avec un focus sur les moments cl\u00e9s du parcours : de l\u2019acquisition \u00e0 la gestion des sinistres.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Une approche m\u00e9tier, pens\u00e9e pour l\u2019assurance<\/strong>\n<ul>\n<li>Nous abordons <strong data-start=\"472\" data-end=\"498\">vos enjeux sp\u00e9cifiques<\/strong> : fluidifier les parcours, mieux personnaliser la relation, gagner en efficacit\u00e9, tout en r\u00e9pondant aux nouvelles attentes des assur\u00e9s.<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"636\" data-end=\"669\"><strong>Des \u00e9changes entre pairs<\/strong>\n<ul>\n<li data-start=\"636\" data-end=\"669\">Ces ateliers sont aussi l\u2019occasion de <strong data-start=\"708\" data-end=\"741\">partager entre professionnels<\/strong>, de comparer les approches et de s\u2019inspirer d\u2019exp\u00e9riences concr\u00e8tes issues du terrain.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Un format court et efficace<\/strong>\n<ul>\n<li>En une heure, faites le plein d\u2019id\u00e9es et repartez avec <strong data-start=\"922\" data-end=\"947\">des actions concr\u00e8tes<\/strong> \u00e0 mettre en \u0153uvre dans vos parcours client.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div><\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_video link=\u00a0\u00bbhttps:\/\/youtu.be\/q5JgPRZMsYE\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb][\/vc_column][\/vc_row][vc_row][vc_column][vc_row_inner r_gutter_size=\u00a0\u00bbgutter-small\u00a0\u00bb][vc_column_inner][vc_column_text]<\/p>\n<h4 style=\"text-align: center;\"><strong>SPEAKERS :<\/strong><\/h4>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner r_gutter_size=\u00a0\u00bbgutter-small\u00a0\u00bb][vc_column_inner]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><p style=\"text-align: center;\"><strong><img decoding=\"async\" class=\"alignnone size-medium wp-image-588376\" src=\"https:\/\/www.genesys.com\/media\/Design-sans-titre-35-2-300x300.png\" alt=\"\" width=\"300\" height=\"300\" srcset=\"https:\/\/www.genesys.com\/media\/Design-sans-titre-35-2-300x300.png 300w, https:\/\/www.genesys.com\/media\/Design-sans-titre-35-2-144x144.png 144w, https:\/\/www.genesys.com\/media\/Design-sans-titre-35-2.png 800w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/strong><\/p>\n<p style=\"text-align: center;\"><strong>Gilles TALBOT<\/strong><\/p>\n<p style=\"text-align: center;\">Insurance Director EMEA<\/p>\n<p style=\"text-align: center;\">Genesys<\/p>\n<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section flair=\u00a0\u00bb%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1738239259389{background-image: url(https:\/\/www.genesys.com\/media\/Design-sans-titre-48.png?id=555561) !important;}\u00a0\u00bb][vc_row r_gutter_size=\u00a0\u00bbgutter-small\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb] Replay &#8211; Webinaire [\/vc_column_text][vc_column_text css=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbwhite\u00a0\u00bb] Regards crois\u00e9s sur la CX Sp\u00e9cial assurance [\/vc_column_text][vc_column_text css=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbwhite\u00a0\u00bb] R\u00e9inventer l\u2019exp\u00e9rience client aux moments cl\u00e9s du parcours [\/vc_column_text][\/vc_column][vc_column v_align=\u00a0\u00bbmiddle\u00a0\u00bb width=\u00a0\u00bb1\/2&Prime;][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row r_gutter_size=\u00a0\u00bbgutter-small\u00a0\u00bb][vc_column][vc_column_text css=\u00a0\u00bb\u00a0\u00bb] Optimisez chaque moment cl\u00e9 du parcours client dans l\u2019assurance D\u00e9couvrez une s\u00e9rie de webinaires consacr\u00e9s \u00e0 l\u2019optimisation des [&hellip;]<\/p>\n","protected":false},"author":1036,"featured_media":590868,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-596330","webinars","type-webinars","status-publish","has-post-thumbnail","hentry"],"acf":{"meta_title":"Ateliers CX Assurance | Optimiser le parcours client","meta_description":"Participez aux ateliers CX assurance (2, 9 et 21 oct.) pour r\u00e9inventer l\u2019exp\u00e9rience client : acquisition, vie du contrat, gestion des sinistres.","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","is_on_demand":true,"is_zoom":false,"w_sdate":"10\/02\/2025 9:15 am","w_edate":"10\/21\/2025 10:15 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